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Business Profile

Used Car Dealers

Platinum Motorcars of Las Vegas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Platinum Motorcars of Las Vegas's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/07/2025

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car from them in March 2025. I was approved, set up with the finance company, registered the car and on April 2025 they decided to pay off my loan and demand the car back as well as keep my down payment! They are also threatening me to pay whatever the difference when they sale the car again! Btw the shocks were sold to me completely shot, the high beams dont work and the front assist doesnt work. Per NRS ****** payment must be more than 30 days late to constitute default. First payment was scheduled for April 6th, 2025

      Business Response

      Date: 05/07/2025

      Per our dealer agreement, *************************** obligated Platinum Motorcars to repurchase contract since ****** ***** defaulted on her first payment.

      Customer Answer

      Date: 05/08/2025

       
      Complaint: 23298843

      I am rejecting this response because: the Nevada Law requires you to be more than 30 days late to constitute defaulting on a loan. 

      Sincerely,

      ****** *****

      Business Response

      Date: 05/08/2025

      You are past due more than 30 days from first payment due date

      Customer Answer

      Date: 05/08/2025

       
      Complaint: 23298843

      I am rejecting this response because: I was not more than 30 days late when the loan was paid off and I was not given the chance to make the payment. The first payment was due April 6th per your letter you paid it off 23 days after the due date and did not wait the 30 days which would have put my loan into default. 

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:07/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are forging bank documents to include adding options that are not on the cars so the banks will loan more money lieing on credit applactions to get cars financed and signing peoples name without there premission just about every illegal think you can do on bank documents to acquire finance for people that were turned down at other lots forguary of a bank interment to acquire money that fits to Im offering them the chance to correct there mess because mom is 88 and she does not need to be spending her time in a court room

      Business Response

      Date: 07/08/2024

      Hello *****, we keep emphasizing that the electronic signing process requires applicants to verify their identity to proceed. We do not forge anyone's signature, and have tried multiple times to rectify the situation, ******* has been very disrespectful and confrontational with our employees. We are still open to resolving the matter amicably, please let us know how you would like to proceed, respectfully, thank you.

    • Initial Complaint

      Date:06/26/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is hard to do but they brought a SUv I had inquired about on the phone to my home with all paperwork filled out as if we had discussed buying this car. SUV needed repairs but would not take it with them insisted on leaving it with me so no other salesman would see it and we would have to start over. The deal was they would order the parts when they came in they would call me I would come sit down with there business mgr and see what we could do . Instead I had to have a co buyer due to income so me signing was to protect them in case I wrecked the car I would not hand them the keys to a wrecked truck. After all they could not do a thing because the co buyer who is my mom and 88 years old had not even seen a contract much less signed it. Platinum motors decides to sign my moms name and cash the contract at the bank and then laff at me and tell me there no longer in this it was between me and the bank I had bought a SUV and if they can do that to a little 88 year old lady what will they do next its time someone stops these people the handwriting is not even close and I have tried my best not to put my mom through this but they could care less I read all these reviews now on ****** what does it take to get our police or attorney general or the BBB or the *** or the *** and I could go on but it appears to me that not one person in all of these places can prove to me that one thing has ever been done to this place its almost like we are all livers and we dont even know each other what do they pay or who do they pay so that they can continue this. I have a signed contract with my moms name if you cant see that she did not sign then you have ********************* doing the inspection come on people call me Ill bring you all the evidence you need for bank fraud and forgury

      Business Response

      Date: 06/26/2024

      Hello sir, regarding the claim that we forged any signatures, both parties (purchasers) signed electronically before we even produced the hard copies of the paperwork. In order to sign electronically, you have to verify your identity to proceed with the econtracting process. We have offered to purchase the requested part and install at no additional cost, yet you have been harassing and being very confrontational with our employees. Please let us know how you would like to proceed, thank you.

    • Initial Complaint

      Date:05/23/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle with a great down payment. I was promise repairs and only one repair was complete (AC repair ) . I was hassled to call the finance company and assure them the repairs were completed to finalize the deal . However the engine light came on and the dealer was notified of this multiple times and they got the engine light off temporarily. I have had major mechanical and I have been unable to use the vehicle as intended. Each time I mentioned the issue to the dealership they provided a generic fix/answer . After delaying the repair until the where paid by my financial company they no longer wanted to fix my vehicle as promised .instead they asked me to go through my manufactures warranty and or pay to use my extended warranty. I would like to be reimbursed, or placed in a working vehicle

      Business Response

      Date: 05/23/2024

      Hello *********, we went above and beyond to rectify your concerns once it was initially brought up to **, including bringing you in right away ahead of other appointments. We are still able to offer our ***************** services, please let us know how you would like to proceed, thank you.

      Customer Answer

      Date: 05/23/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:03/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to platinum motors to get a vehicle and got a vehicle from them, they requested the vehicle back due to the bank not wanting to finance me I took the vehicle back and they do not want to give me my down payment back

      Business Response

      Date: 03/12/2024

      The bank notified us of fraudulent paystubs and we were unable to proceed with any further business. We requested the customer provide documentation as a rebuttal to the bank's claims, and she could not provide us with anything of substance. This is now a legal matter involving possible law enforcement participation as the applicant tried to defraud our company.

    • Initial Complaint

      Date:02/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2016 ************* C300 from this dealership June of 2023. In August 2023 I learned that there was so many problems with the vehicle and that the warranty that I purchased didnt cover any of the mechanical problems, and by this time the dealership didnt want to have anything to do with me. I sold the car for less than what I owed and paid the difference in paying the car off. I was refunded the money from my warranty, but the dealership never refunded my money from the ************** The way the *************** Work is a warranty company as well as the gap insurance will send any refund to the dealership and the dealership sends it to the lienholder and the lienholder then send any amount thats due to the purchaser. The finance company which is ******** have sent several letters to the dealership requesting the refund the final letter was sent in January and they still havent sent the refund I was told by the finance company that they have terminated all of their business with this dealership over a $503.65 refund I want my money it is not theirs they keep hanging up on me the finance manager ****. He hangs up on ************ me over the place and tells me he never received the money which was a wire transfer and this is a new information to them according to the ************************

      Business Response

      Date: 03/27/2024

      ****************, these cancellations sometimes take time to be processed, everything on our end shows this was already disbursed. We try to handle things expeditiously but there are a lot of factors that we cannot control such as the initial parties sending their portion of the funds.

       

      Thank you for your understanding and we apologize for any inconvenience we might have caused.

    • Initial Complaint

      Date:02/07/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband bought me a car Saturday, Jan. 27, 2024 and everything was great. The very next day I noticed an oil leak on my driveway, which was very worrisome considering we just brought it home. I went to their shop Monday the 29th and they told me to bring the car back the 30th so the mechanic could look at it. I did as was told and when I went to pick up the car the mechanic said the issue was the oil cooler connection and they would order the part. All great. Came back Feb ********************************************************** the shop for 5 hours they told us that they replaced the thermostat (since my car was also overheating) and that the mechanic rode it and it was working great. Once again, the very next day there was an oil leak on my driveway. Clearly, their mechanic wasn't very good since he had my car now twice and he couldn't figure out the main issue. My personal mechanic was out of town when I bought the car so I stupidly bought the car without having him inspect it first. Huge mistake that was on our part. He has only had my car for a few hours and has already sent pictures of the issue, which in my opinion is not very hard to figure out just by looking at the damage. Either their mechanic was blind and incompetent, or they just told me they fixed the issue because they knew what it took to fix the real issue and they didn't want to spend the money. I am stuck with a transmission oil tank that is leaking and it looks like the previous owner sure did a number on this vehicle. But why wasn't this ever disclosed? I am sure the mechanic saw this damage when he looked at my car the last two times.

      Business Response

      Date: 02/26/2024

      Hello *******, this is Junior with Platinum Motorcars, we are very sorry for your headache and inconvenience involving this matter. The vehicle did not have any leaks upon sale, yet your initial complaint was handled, and we did address your initial concern. We replaced the oil cooler assembly and the thermostat on your vehicle, I was hoping we could resolve this matter, we are more than happy to try and rectify your experience with our company. There was never any other complaint brought to our attention after we worked on your vehicle. Please feel free to reach out to me at ************** 

       

      I appreciate your patience with this matter

    • Initial Complaint

      Date:10/30/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2022 Tesla ************* from them on 8/30/2023.They have NOT given me the title to the vehicle and I have been calling them almost every week to see what the status is on when I could get my title. every week they give me an excuse. The last time they gave me a tracking number for ***** delivery, however , the tracking number was bogus and not accurate. As of today I still do not have my title to the vehicle.I am unable to register my vehicle because I do not have the title and I am being charged late fees by the *** and I am not legal to drive the vehicle because I dont have the title.I firmly believe there is something shady going on and I purchased a STOLEN vehicleas they are very reluctant to give me any information as to the status of my title. They did not even let me sign the document. I dont believe they are the legal owner of the vehicle.I just need help in obtaining my title please.

    • Initial Complaint

      Date:06/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The first day of the contract when I drove off the lot with the car, I made an attempt by contacting dealership and informing them of the problem with the engine hesitation. The next day I brought the car in to be looked at and the Emissions inspector did a transmission service and said there was nothing wrong. I picked up the car but the problem was still there. A few days later the engine light came on. I bought the car back in and the emission inspector cleared the code and told me it was the gas cap. The engine light came on the next day and thats when I decided to take the vehicle in to Range Rover dealership for a diagnostic. They advised me to wait for the warranty to kick in, so we called Platinum and they informed me that I needed to wait for the loan to fund, in addition that I needed to drive the car 1k miles or wait 30 days for the warranty to kick in. I waited and brought the car back to Range Rover and they did the diagnostic and found the catalytic converter was faulty. I then immediately went to platinum with the paper work confirming and they told Me that it was probably not the real issue and they would have to do their own diagnostic to confirm that because dealerships just want money. They tried to charge me for the diagnostic and I told them I wasnt going to pay for a car that came with this issue. ***** the manager informed me I needed to call Range Rover corporate and put in a good faith claim with them to try and get them to cover the repair. After a week of dealing with the claim, I was denied and went back to the dealership. I spoke with ***** and he told me that they needed to confirm that the catalytic converter was even the problem and continued to try and charge me for the diagnostic. They ended up not charging me but did do the diagnostic and found that the cats were faulty just as Range Rover said.***** then informed me that they would not be paying for the repairs and that they would consider giving me a discount for repairs.

      Business Response

      Date: 06/08/2023

      Hello ******, unfortunately we are not able to cover the cost of the repair, the vehicle passed emissions testing before the time of sale, and the warranty does not cover Emission components. (No warranty will cover any emission components)

       

      We would like to work with you to find a solution, we have offered to take on the job at discounted rates, but would not be able to cover the bill.

       

      Please let us know how you would like to proceed, we want our customers happy with their purchase, but the vehicles are purchased "as-is"

       

      Thank you

      Customer Answer

      Date: 06/08/2023

      The vehicle had this issue upon purchase. Regardless if it passed smog due to you clearing the codes, the problem of the hesitation was there from the initial purchase. Your delay and lack of due diligence in investigating the issue once I reported the problem on day one and a week later should not be the fault of the consumer. The car was brought back the following week for the engine light and the emissions inspector decided to clear the light instead of seeing what was wrong. 
      I believe it is the responsibility of the dealership to cover the cost being that the issue was present prior to purchase regardless If the light was on or not the issue was there, and it has been acknowledged by many staff at the dealership that the issue was there since day 1. 
      I was told on Monday that I was going to be getting information on swapping into a new car on Tuesday afternoon, I never received any phone call so I showed up and was ignored by  the manager who after 50 minutes sent out a sales rep to inform me that he had no information for me and that I would have more information on Wednesday. I never got any call or communication on Wednesday and today is Thursday.
      also if you decided to accept the trade, you would still need to fix the emissions issue before selling the vehicle to the next customer. This makes me believe that you would either just clear the light and sell the faulty vehicle to another customer or your plan is to in some way punish me by only giving me the option to switch into a new car. I  will have to get refinanced, get a new rate and my credit score is lower due to the purchase of this car in addition to getting new registration.

      besides off of this you still havent contacted me at all on an update on the possible switch of a car. The week is almost over and the conversation was had on Monday. 

       Complaint: 20158764


      I am rejecting this response because:

      Sincerely,

      *****************************

      Business Response

      Date: 06/13/2023

      Hello, unfortunately there is nothing else we can offer at this time, we would be happy to show you possible trade in scenarios, but we do get a bit shorthanded at times.

       

       

      We apologize for any previous frustrating wait times, and would like to proceed amicably.

       

       

      Thank you

       

    • Initial Complaint

      Date:06/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 06, 2023 I bought a Chevrolet Silverado ****. The Silverado had damage on the rear bumper due to a car crash. The truck had everything original from the factory and the paint was in good shape when I saw it, after 10 days of paying off the truck, the dealership finally called me to go pick up the truck. The truck was not in a good condition when I arrived to pick it up. They removed part of the original paint and put two black patches on each side of the truck. The original color of the truck is navy blue, the rear bumper supposedly was repaired but it had scratches on it and it was all crooked. It did not have car oil and the little oil that was left on the truck was all dirty. It did not have enough antifreeze either. I had to buy a new car battery because after turning the vehicle on twice, it did not turn on anymore and it was because the battery was dead. I had to take the vehicle to the *** dealership to do an oil change. I went to Platinum H323235313236**303237H on a Friday. I spoke to **** and I told him the issues the truck had and he told me he will call me. It&#**;s already June 05, 2023 and he has not call me.Translated by H363137**3238313831H 6/6/2023.

      Business Response

      Date: 06/06/2023

      Hello ****, you mentioned some vehicle concerns, the paint issue is cosmetic and simply aesthetically unpleasant to your liking.

      As far as the vehicle repairs, none of these concerns were brought to our attention, we would have been happy to assist you with what we could have fixed, however we are not liable for repair or maintenance costs accrued by taking it to another service shop.

      We appreciate your business and would like to have you satisfied, but cannot compensate for services already paid for.

      Please let us know how we can be of service in the future!

      Thank you

      -Platinum Motorcars

    Platinum Motorcars of Las Vegas is NOT a BBB Accredited Business.

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