Complaints

This profile includes complaints for Vegas.com, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vegas.com, LLC

  7150 S Tenaya Way Ste 100 Las Vegas, NV 89113-2323

  
• 

  Vegas.com, LLC

  6185 S Valley View Blvd STE R Las Vegas, NV 89118-3919

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ***** and recently discovered an unauthorized charge of $526.95 USD on my Bank of China credit card from Vegas.com. The charge occurred around 12:40 AM China time on July 12, 2025 (9:40 AM July 11, ********* time). I did not make or authorize this transaction. I never visited Vegas.com, never booked anything, and never entered my card details.This charge is currently marked as a "pre-authorization" by my bank, which means it hasnt been finalized yet. I contacted Vegas.com by email. The first response claimed a refund had been issued, but no refund has appeared. A second reply said no reservation was found under my name, which makes sense because my card was stolen and used fraudulently by someone else.Ive reported this to ************* and the ******* police, who have opened a case. Because the transaction is still pending, I am requesting that Vegas.com cancel the authorization on their side immediately before the money is captured. Once the charge is finalized, ******* authorities, my bank, and my cards insurance will contact the business to recover funds.Please act immediately to prevent unnecessary loss.

  Business Response

  Date: 07/14/2025

  We attempted to refund the account in question on the same day they transaction occurred however, your bank has declined to process the credit most likely because of the dispute that was initiated by the account holder.  Please contact your bank and inform them of the attempted refund to the account and to allow the credit to process.  We can attempt it again once this is done by your bank or, you can go through the chargeback process that you've already initiated in which case, credits will be handled by your bank.

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to use Vegas.com to book a 4-5 day trip to *********. I spent a great deal of time looking at the options and decided on one of the five star hotels. Then I went through choosing the flight options. After inputing my credit card, I received an error stating the flight was not available. I clicked on the link that was showing and it took me back to start over. So I called the number for Vegas.com.The agent said they were within the timeframe that their systems were updating and said I should check with my credit card company to see if I was charged and then try again tomorrow. She stated that the flights were most likely available but the system was updating and declined the transaction. I checked and was not charged, but I did call back in to provide feedback. A supervisor, ****, apologized and said she could pass me to someone that could help.I was passed back to the same team that I had already talked to twice. An agent, who was very nice, tried to set up the same arrangement. After a considerable amount of time (46 minutes for just this one call), it came back with the same issue again. She told me that *************** fails to update the flights that they use, so that was the issue. She suggested I use someone else for the flights and Vegas.com for the hotel. She said, yes it would be more ************ is the responsibility of the leadership at Vegas.com to ensure their system is accurate and up to date and they are not doing that. I spent hours on this issue. I was so upset that I just gave up and won't be traveling anytime soon.

  Business Response

  Date: 07/21/2025

  Thank you for your feedback.  Not all Vegas experiences are the same, and your feedback helps us improve the products and services we offer.  Unfortunately airfare pricing is published and controlled by the airline.  We publish what is present to us from the respective carriers and have no control on when airline carriers modify or update pricing.

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23549993
  
  I am rejecting this response because:  Expedia, *********** and all the others get accurate flight information when you use their sites.  This is just an excuse.  The Vegas.com agent told me to use someone else for airfare and Vegas.com for the hotel and admitted doing it that way cost much more.  The reason is Vegas.com is unable to get accurate flight information like all the other travel sites.  Why?  Makes no sense.  I would never use them again due to that reason alone.  Close this out as I really don't care any longer.  I just won't use them again and they don't seem to care.  If they had to get a reminder to even respond, something is wrong at this company.
  
  *** ********

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife, ****** Ayapitak, purchased tickets for *** ******* for 6/5 show. Received email on 6/4 that show was cancelled and offered a refund to my credit card. I accepted this offer and have not received a refund or communications after 11 days. Follow-up email has not been returned. Email thread is attached

  Business Response

  Date: 06/16/2025

  I spoke with **** and advised funds were in store credit // Advised Processed refund of $396.20 back to ****** Pay as of today 6/16

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Credit has posted to my credit card as of today.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 tickets through Vegas.com for The Sphere Experience: Postcard from Earth, scheduled for 10:30 AM on May 25, 2025, as shown in my order confirmation (Order #********). However, several hours later, I received tickets via Ticketmaster for 11:30 AM not the time I selected or agreed to.I was never informed of this change. This is a clear case of receiving a different product than what I purchased, and it directly impacts my ability to attend the event as planned.Additionally, the tickets were not issued immediately after the purchase, which shows that Vegas.com only sourced them after my payment was completed, most likely by purchasing them later from Ticketmaster. This strongly suggests that the 10:30 AM time was used to bait the sale, despite not being available an act that reflects bad-faith fulfillment.I contacted the company right after noticing this issue, but my request for cancellation and refund was denied even though the tickets hadnt yet been delivered.Furthermore, the unexpected service fees added only at the end of the checkout process contribute to the overall lack of transparency in this transaction. But regardless of that, the fact remains: I did not receive the showtime I purchased.

  Customer Answer

  Date: 05/22/2025

  Dear BBB Team,
  I recently submitted a complaint regarding Vegas.com (Order #********), and I would like to provide an important update.
  Today, I received an email from Vegas.com (attached) stating that the event I purchased The Sphere Experience on May 25th was rescheduled from 10:30 AM to 11:30 AM. However, this is not accurate.
  The 10:30 AM showtime was never listed on the official website of The Sphere or Ticketmaster. The only available showtime for that date has always been 11:30 AM. This can be easily verified by contacting the venue (The Sphere) or Ticketmaster directly.
  This strongly suggests that Vegas.com advertised a non-existent time in order to generate sales, and later fulfilled the order with tickets for a different showtime without disclosure or consent. Now, they appear to be justifying this by claiming the event time changed, which is factually incorrect and misleading.
  I ask that this update be added to my complaint file.
  Sincerely,
  
  
  ***** *******

  Business Response

  Date: 05/22/2025

  Hello

  Thank you for contacting VEGAS.com

  We have issued a full refund for your reservation. Please allow 3 to 5 business days for the refund to post.

  Thank you 

  VEGAS.com

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Se trata de un cobro en la plataforma vegas.com que realic para pagar un viaje a traves de sus ofertas sin embargo al momneto de hacer el cargo a mi tarjeta se agreg injustificadamente un cargo de 60 dolares que la compaia no me regr***do.Ellos han aceptado 2 veces realizar el pago injustificado.1.- ,Mediante una comunicacin via correo electrnico De: Vegas.com Orders <**********************************>Enviado: martes, 8 ********* de 2023 11:08 a. m.Para: ***************************** <*****************************>Asunto: REMINDER: You have a gift certificate for Vegas.com Dear *********,We wanted to remind you that you have a Vegas.com gift certificate.The value of your gift certificate is $64.88 for a previously canceled booking of: ******************* (formerly Ballys), ******************This gift certificate will not ********* the holder of this gift certificate, you have the following options:1) Redeem the gift certificate for any products or services on Vegas.com.2) Transfer the gift certificate to a friend or family member.3) Receive a full ********* this time, we are unable to process this gift certificate through our website directly. Please call our **************** representatives at ************** (in U.S.) or ************** (outside U.S. or local) or email us at ************************** You will need to provide the email address used for your original booking: *****************************.We look forward to seeing you in **********Warm regards,Vegas.com La 2da notificacin fue as:Gracias por escribir a Vegas.com Con relacion a ese credito queremos informarle que nuestro gerente Proceso el reembolso por *** misma cantidad a su ****** el dia 22 de Septiembre 2023 Por favor revisar su cuenta de ****** From: **************** Reservations ********************** <***************************>Sent: Tuesday, October 24, 2023 11:50 AM To: ***** ***** <***********************************>Subject: Fwd: Re: REMINDER: You have a gift certificate for Vegas.com

  Business Response

  Date: 04/18/2025

  Hello

  Thank you for contacting VEGAS.com

  We show that a refund was issued to ****** account  **************************************** September 22, 2023 at 5:04:19 PM PDT.

  Here is the transaction ID number: 98976201XJ492611B. Please contact ****** to track your refund of $64.88

  Thank you

  VEGAS.com

  Customer Answer

  Date: 04/27/2025

   
  Complaint: 23220681
  
  I am rejecting this response because:

  EN ESPAOL : No tengo ningn deposito o reembolso realizado a la cuenta de ****** vinculada a mi cuenta por parte de vegas.com por lo que solicito una aclaracin de mayor profundidad y certeza
  
  Sincerely,
  
  ********* Rafael ***********

  Business Response

  Date: 04/28/2025

  Hello ********* *******,

  Thank you for choosing Vegas.com. We appreciate your business.

  
  We have processed this refund to your ****** account on September 22, 2023. Please find the transaction details below:

  
  Transaction Details:

  Payment Sent To: ****************************************
  Date: September 22, 2023 at 5:04:19 PM PDT
  Transaction ID: 98976201XJ492611B
  Payment Status: UNCLAIMED
  Payment Type: Friends and Family
  Gross Amount: -$64.88 USD
  ****** Fee: $0.00 USD
  Net Amount: -$64.88 USD

  
  Contact Information:

  Email: ****************************************
  Note: Credit for VC-00CDJLH0
  Funding Details:
  Funding Type: ****** balance
  Funding Source: -$64.88 USD - ****** Account

  
  Please be advised that the refund appears as unclaimed on our side. You may need to log in to your ****** account to claim the refund.

  
  Thank you.

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23220681
  
  I am rejecting this response because: el ID 98976201XJ492611B es una referencia de fondos que no se recibieron en mi cuenta sino en otra cuenta diferente y no establecida por mi segn lo que se me inform por la empresa ****** por lo que solicito se informe con claridad por parte de vegas.com a que cuenta se envi realmente la cantidad reclamada junto al comprobante y status de depsito a la cuenta receptora.
  
  Sincerely,
  
  ********* Rafael *******

  Business Response

  Date: 05/01/2025

  Dear ********* *******,

  We apologize for any inconvenience caused. A refund of $64.88 has been processed to your credit card ending in 8308. You should see the refund within 3 to 5 business days. If needed, you can provide your bank with the Processor Authorization Code: ****** as proof.

  
  Thank you for choosing Vegas.com.

  Customer Answer

  Date: 05/01/2025

  Estimado/a ***** ******,
  Agradezco la respuesta de Vegas.com y el procesamiento del reembolso de $64.88. Sin embargo, el retraso de ********************************************* caus inconvenientes significativos, incluyendo el tiempo invertido en presentar reclamaciones. Considero que una compensacin adicional, o un crdito equivalente, considero que sera razonable para cerrar este asunto de manera justa.
  Por favor, comuniquen mi posicin a Vegas.com y mantnganme informado sobre los prximos pasos.
  Atentamente,
  ********* Rafael *******

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23220681
  
  I am rejecting this response because: Dear ***** ******,
  I appreciate Vegas.com's response and the processing of the $64.88 refund. However, the 20-month delay in resolving this improper charge caused me significant inconvenience, including the time spent filing claims. I believe additional compensation, or an equivalent credit, would be reasonable to fairly close this matter.
  Please communicate my position to Vegas.com and keep me informed of the next steps.
  Sincerely,
  Francisco ****** *******
  
  Sincerely,
  
  Francisco ****** *******

  Business Response

  Date: 05/02/2025

  Dear ********,
  
  Our sincere apologies with the delay in resolving your refund issue. We here at VEGAS.com take our role in customer service very seriously. Not all Vegas experiences are the same, and your feedback helps us to improve the Vegas products and services we offer.
  
  We understand that an apology or explanation doesnt always reverse a negative experience,and we hope youll give our town another chance. Were giving you a promo code for $75.00off your next VEGAS.com purchase of $x.** or more. To get your discount, simply type in promo code VCC75CXXBEF9F64CX on the checkout page. (This promotional code does note expire)
  
  Use this promo code towards the purchase of hotel rooms, show tickets, nightclub passes, or tour or any combination of those products. Once used, this promo code is no longer valid.
  
  Again, we apologize for the inconvenience and hope your next Vegas trip is excellent.
   This offer cannot be combined with any other offer or promotion code.
  
  Sincerely,
  
  Your Friends at VEGAS.com

  Customer Answer

  Date: 05/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Francisco ****** *******

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *********** Quicksilver credit card (ending 0784) was fraudulently used to purchase tickets via Vegas.com to "O" by **************** order #VC-00DS19YG in June 2024 for $857.59. I recently discovered the charge when reviewing my history for tax purposes. I missed noticing it on my statement in June and it didn't show up in subsequent statements. *********** ***************) would not investigate the fraud claim as it exceeded 180 days. Vegas.com pulled up the transaction under my account name and verified that the order was placed and the email address was changed on my account to the thief's email address, so I received no purchase alert. Vegas.com verified that this order was sent to a new address and the account access was changed but because of the time passed they will not pursue a resolution to this crime and I am now out nearly $1000 including the interest I have been paying on this purchase. I realize time has passed but I am shocked both *********** and Vegas.com would allow a fraud purchase to go unchecked and make no effort to protect the victim.

  Business Response

  Date: 04/24/2025

  Unfortunately this transaction is almost a year old and we were not contacted any earlier than 4/4/2025 for a transaction that was done on 6/16/2024.  The event has well passed.  There was no fraud notification on this alert as we were never contacted by the card holders bank nor were there any fraud alerts triggered as the users billing address, phone number and email address supplied here on this complaint and on file with us match to the card holder.  There is nothing further to be done here, no refund is due.  It is the card holders responsibility to review account purchases and follow card member agreements as listed or stated per your bank.  Please refer back to your bank regarding card member agreements.  There is no refund due.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunday, 03/23/2025 one night accommodation in ********** *********. Vegas.com failed to make the reservation (Rio staff didn't find the reservation in their database. After hours of waiting and research, staff created a new reservation for me. Vegas.com order confirmation #VC-00EH4H61 was never found and never used. Therefore since there was no service provided; Im requesting $26.68 total refund charged to my credit card.Overwhelming supporting documentation sent via email (two emails)***************************************************************

  Business Response

  Date: 04/08/2025

  Hello,
  
  We sincerely apologize for the issue you encountered at the ***. At VEGAS.com, we take our role in customer service very seriously. Not all Vegas experiences are the same, and your feedback helps us improve the products and services we offer.
  
  We have attempted to refund the reservation but due to a chargeback being filed we are unable to issue a refund. 

  Please contact your back for details regarding the chargeback process.

  
  Sincerely,
  
  VEGAS.com

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23176738
  
  I am rejecting this response because: I contacted my **** and there isnt any credit in process from Vegas.com. 
  In the meantime, I received an email from Vegas.com asking me to contact my bank (********* ****) for the refund.  Expect both e mails via separate emails, if Im unable to attach them here.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/10/2025

  Hello,

  We sincerely apologize for the issue you encountered at the ***. At VEGAS.com, we take our role in customer service very seriously.

  Not all Vegas experiences are the same, and your feedback helps us improve the products and services we offer.

  We have attempted to refund the reservation but due to a chargeback being filed we are unable to issue a refund. We show that the chargeback process started 4/7. Please contact your back for details regarding the chargeback process.

  Sincerely,

  VEGAS.com

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23176738
  
  I am rejecting this response because:

  Vegas com has set a precedent of unfair business practices.  I demand this shady business to stop playing games.  If it wasn't that I have filed complaints, an honorable business would have refunded my money.  I started complaining since they didn't hold the end of the bargain.  My bank/visa are expecting Vegas.com to reverse the charge to settle the matter  This inquiry is not over until I see the fraudulent charge as a credit in my **** card.

  This is a matter of principle.  They failed to deliver the service.  I'm entitled to the full refund.

  I have been double charged by Rio (rightfully so).  Rio shame of you for daring to robbed me of my hard earn money.

  
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 04/11/2025

  Again, we are unable to process a refund because of the payment dispute you initiated with your bank.  We'd be more than happy to issue the refund of $26.68 however, the payment dispute you initiated with your bank has tied up the funds and now delayed the refund process.  Contact your bank for better clarification of the dispute process and to close out the dispute so that we may process the refund.

  Business Response

  Date: 04/11/2025

  $26.68 has been refunded as requested.  Please refer back to your bank for any provisional credits that they may have issued you as they may be reversed by the issuing bank.

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  After checking my online statement and calling ********* **** to verify that the credit was indeed posted to my account 

  Thanks BBB for the outstanding job protecting consumer rights 

  Please proceed by closing the complaint.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 tickets on Vegas.com at March 31, and got email confirmation noting that I would receive the tickets on April 2. I contacted customer service of ********************** by email twice today, April 2. ***** *. then ****** *** replied my email .Told me the seller was working on my tickets and I would get them no later than the end of today (CST time), which I waited until midnight now and didnt get them.I cant afford going to ***** tomorrow without the electronic tickets in hand, as my phone signals were poor according to my previous experience . Had to buy the same show tickets through another app.

  Business Response

  Date: 04/03/2025

  We apologize for the inconvenience and will be processing a full refund.  Guest can expect the refund to post in approximately three to five Business days

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently bought tickets to a ***** cloud show on March 25th. Best seats. I arrive and when I get to my seat there is other people sitting there. they then tell me my tickets were cancelled. Never was informed. And no refund. After arguing cause I have tickets and now show has started I go to harrahs customer service desk at the box office and omg what a horrible experience. They did nothing. They were blaming me. Like I did somthing wrong. Oh by the way. 12 of us were standing there complaining. It happened to more than just me. The women who was helping us was not dressed properly to be a manager and I knew there was nothing they would do for us. They told me. I had to call Vegas .com and ask for a refund. lol. So I buy tickets 3 months ahead of time and my tickets get cancelled and I know stuff happens. But they offered nothing. No comp. No nothing. Sorry. Your outbid luck. Well harrahs is done. I stay there a lot also. In ************* also. Just horrible customer service.

  Business Response

  Date: 03/31/2025

  We apologize for the inconvenience it appears that we received notice from the box office stating the show was initially cancelled but then learned it should not have been cancelled and was placed back on sale as a result anyone who had tickets for when it was cancelled were automatically refunded.  And when the seats were placed back on sale; that is what allowed the duplicate seating. We've attempted to contact guest via phone and was only able to receive VM.  Guest has been refunded in full, and I will be sending them an email with a Future use Promotional code as an apology for the mishap

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked via Vegas.com, for a specific room. When I arrived there were no rooms. I was put in a different room. Not only that the hotel is not secure. There is no card check at elevators or floors so anyone can come in, as a woman traveling alone this is unacceptable. I was put in a room above a night club and you could hear the music clearly. When I went to the front desk they didnt care. They put me in another room and I could hear the people above me and next door to me all night. I barely slept. This place is horrendous and I wouldnt recommend it to anyone.

  Business Response

  Date: 03/07/2025

  Hello,
  
  We sincerely apologize for the issues you encountered at ***************. At VEGAS.com, we take our role in customer service very seriously. Not all Vegas experiences are the same, and your feedback helps us improve the products and services we offer.
  
  We understand that an apology or explanation doesnt always reverse a negative experience, but we hope youll give our town another chance. As a token of our appreciation, we have issue a full refund back to the original form of payment.

  Please allow 7 to 10 business days for the refund to post.

  Thank you for your understanding and we hope to see you in ***** soon!
  
  Sincerely,
  
  VEGAS.com

  Business Response

  Date: 03/21/2025

  A full refund was issued back to the guest on 3/7/25