Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a Coursiv course at $39.99 on 6/1/2025 to utilize their AI training platform for a 12-week plan. At that time, I did not recall seeing any fine print about getting hit with an additional charge of $79.99 to continue the training for another 12-week plan. There was no communication from the company that an additional charge for continuing would be forthcoming at any time, which I believe to be a deceptive practice. I was hit with the additional charge today 8/19/2025, and on the same day, I immediately requested a refund and cancelled my subscription, however they are refusing to honor a refund - on the same day that the charge hit. Needless to say their customer support and service is severely lacking.

  Business Response

  Date: 08/22/2025

  Hello,

  Thank you for sharing your concerns, and we sincerely apologize for any confusion caused. Our subscription model operates on an automatic renewal basis, which is clearly explained during registration. Charges for the continuation of services are applied at the end of each billing cycle, and we strive to be transparent about this process.
  We understand how frustrating this must be, and we have processed the refund for the $79.99 charge. Your subscription has also been canceled to prevent any further charges. You should see the refund credited to your account within 3-5 business days.
  We regret that our service did not meet your expectations and that there was a misunderstanding about the renewal. If you have any further questions or need additional assistance, please dont hesitate to reach out to us at **********************************************************.

  Best regards,
  Coursiv Customer Support Team
  
  

  
  

  Customer Answer

  Date: 08/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 7 day course and did not see any indication this was not a one time charge of $6.93. A week later, I was charged $39.00. I contacted the company as was told it is clearly stated while signing up; however, it was not clear at all or I would never have even done the $6.93 course. I would like a full refund and suggest the company be less deceptive in their business practices.

  Business Response

  Date: 08/22/2025

  Hello,

  Thank you for your feedback, and we sincerely apologize for the confusion and frustration youve experienced. We operate on a subscription-based model, and charges are applied after the initial trial period. While we strive to make the subscription process as clear as possible, we understand that it may not have been as transparent as it should have been.
  To resolve the issue, we have processed a full refund for the $39.99 charge, and your subscription has been canceled to prevent any further charges. You should see the refund credited to your account within 3-5 business days.
  We truly appreciate your feedback and will take it into account to improve our communication and transparency moving forward. If you have any further questions or need assistance, please feel free to reach out to us at **********************************************************.

  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:08/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I somehow got charged on cousiv I immediately canceled and I have written emails asking to be canceled they said they would not charge me and have continued to charge.

  Business Response

  Date: 08/15/2025

  Hello,

  We sincerely apologize for the inconvenience and frustration this situation has caused.
  
  Please be assured that we have refunded all successful payments and have processed the cancellation of your subscription as per your request. Your feedback is extremely valuable to us in improving our application. 
  If you have any further concerns or require additional assistance, please do not hesitate to reach out to us at ********************************** We are committed to resolving this matter and improving your experience.

  Best regards,
  Coursiv Customer Support Team
  
  

  
  

• Initial Complaint

  Date:08/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coursiv claims they have an education service for AI. I poked around in trial mode to see if I could learn AI. Their system required me to pay $19.99 and then they go secretly quiet. Even though you dont use the system, they charge you another fee, $39.99 and hide behind a ********************* policy. My request is for a refund of the $19.99 and $39.99 fees.Since I didnt use the service, I did not complete any goals in the first 4 weeks yet they just continued charging $39.99 for the next section of the curricula without passing or completing previous sections of material. As a service, they know all user activity!This company claims amazing business results while alluding to satisfaction and refunds. I feel evaluators are becoming reluctant customers by being duped and unfairly charged. Coursiv is not taking accountability for their lack of communication, lack of transparency, lack of upfront description of refund policy.Canceling in 24 hours is not viable, and I believe is deceptive to allow them to get an initial $19.99 and then the reoccurring charges, $39.99 despite your intention that you did not want to proceed with the service or you NEVER even used the service.I asked for login ********************* of use. As a service that should be easy data to get! They COULD NOT provide it. Nice words do not hide the fact that they are operating a money grab, providing a rudimentary tool, marketing it as a game changer, and getting customer money through deception, lack of ethics and no transparency. The supposed educational quality is extremely rudimentary or missing all together, not equalling its advertised claims.They upsell aggressively despite their website being confusing & misleading with vague terms.Coursiv says nice words AND admits fault: "We also regret the confusion surrounding our refund process." We offer immediate refunds, ensuring a quick and smooth resolution. Your satisfaction is our top priority! [Their actions say otherwise]

  Business Response

  Date: 08/26/2025

  Hello,

  We sincerely apologize for the frustration and confusion youve experienced with our service. We understand how important it is to have clear communication and transparency, and we regret that this was not the case in your situation.
  Coursiv operates on a subscription-based model with automatic renewal, and we aim to provide valuable educational content. However, we understand that the charges were not clearly communicated, and for that, we sincerely apologize. We want to ensure a smooth experience for all our users, and your feedback is important in helping us improve our communication and refund process.
  We also see that you initiated a chargeback with your bank. As per our policy, once a chargeback is filed, we are unable to issue a refund on our end until we receive a response from your bank. Once the bank process is complete, the funds will be settled in your account.
  We truly regret any confusion or inconvenience caused, and we are here to assist you with any further concerns. Please feel free to contact us at ********************************* if you need more information.

  Best regards,
  Coursiv Customer Support Team
  
  

  
  

  Customer Answer

  Date: 08/27/2025

   
  Complaint: 23738320
  
  I am rejecting this response because they are waiting to see what Amex does since these charges were disputed. They should contact **** and agree to the dispute. 
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 09/03/2025

  1. A specific request I made to Coursiv was Could you tell me the date, time, and duration when there was an active user in my account?

  They did not have any active user data and thus said they were unable to provide that. I, like so many of the complaints you have received have found this company to lie. They told my bank they had active user data.
  

  In addition I have just tested their predatory behavior using a new email and they are aggressively emailing me incessantly offering me what they call quiet discounts and VIP status using unscrupulous reasons why Im special. I experienced one welcome email when I wanted to test their service and have compiled a dozen or more unprincipled attempts to lure you in to test their service knowing they will get anywhere from $19.99 plus $39.99 from you by going quiet and hiding behind a policy that is poorly communicated and an unclear, unethical cancellation excuse. 

  Business Response

  Date: 09/05/2025

  Hello,

  Thank you for your message. In order to proceed with processing the refund, we kindly request that you reach out to **************** and request the withdrawal of the dispute. Once the dispute is resolved, we will be able to process the refund from our side.
  We greatly appreciate your understanding and cooperation in this matter. Should you require any assistance or further clarification, please do not hesitate to contact us at **********************************************************

  Best regards,
  Coursiv Customer Support Team
  
  

  
  

  Customer Answer

  Date: 09/09/2025

   
  Complaint: 23738320
  
  I am rejecting this response because: I do not understand how you will refund me. The charges they made were transacted on my **** so why aren't they agreeing with the **** process where **** does not charge me for $19.99 and $39.99 and then the complaint is closed from my perspective.

  Also I would like confirmation that you are refunding the $19.99 and $39.99 charges. But again, how were those refunds going to be made?
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 09/21/2025

  Dear **** ******,

  I hope this message finds you well. We understand your concern regarding the recent charge, and we sincerely apologize for the inconvenience caused. We want to ensure that this matter is resolved promptly.

  As the dispute has been filed with your bank (****************), we are unable to process a refund while the dispute is ongoing. In order to proceed with your refund, we kindly ask that you contact **************** to cancel the dispute. Once the dispute is closed, we will be able to process the refund immediately.

  We genuinely appreciate your understanding and cooperation. If you have any questions or need assistance with this process, please don't hesitate to reach out to us at **********************************************************.
  Thank you for your time, and we look forward to resolving this for you.

  Best regards,

  Coursiv Team

  Customer Answer

  Date: 09/23/2025

  Thank you so much for your diligent support and persistence to close out  Coursiv does not understand, AMEX is a credit card. Coursiv needs to agree to pay **** back so **** will credit me the disputed amount of $39.99. They keep asking me to drop the disputed amount and then they will refund me, but how?

  Customer Answer

  Date: 09/23/2025

   
  Complaint: 23738320
  
  I am rejecting this response because I dont understand how Im going to be issued a refund by Coursiv. How do I receive the $39.99. Please explain the steps. I was charged $39.99 on a credit card. **** will issue a credit to me if you agree, its that simple, Yes?
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 09/25/2025

  Hello,

  Thank you for your response.

  Due to technical issues, we cannot issue a refund during the ongoing dispute with ****. We kindly ask you to reverse the dispute so that we can issue a refund in our system. We would greatly appreciate your cooperation in this matter. 

  Please, feel free to reach out to us at ********************************* for further assistance.

  Best regards,

  Coursiv Team

• Initial Complaint

  Date:08/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  eLearning Coursiv unauthorized charges to my ****** account. Misleading advertising and unfulfilled training. Requisition immediate and full refund of $199.96. Monthly charges to me were inconsistent and randomly charges as March 2026 $39.99, March 2026 $49.99, March 2026 $29.99, June 2026 $79.99.The ******************* is false and misleading.

  Business Response

  Date: 08/19/2025

  Hello,

  We deeply apologize for the frustration and confusion caused by the charges to your ****** account. We understand your concerns regarding the inconsistencies in billing and the confusion caused by our advertising. Please rest assured, we have reviewed your account and refunded all the payments, including the charges you mentioned.
  We take transparency seriously, and we regret that you didnt have a positive experience. If you have any further questions or concerns, please dont hesitate to reach out to us at ********************************** and well be happy to assist you.
  Again, we apologize for the inconvenience, and we appreciate your understanding.

  Best regards,
  Coursiv Customer Support Team
  
  

  
  

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23726985
  
  I am rejecting this response because: I am missing a refund of $39.99 from March 2025.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 08/22/2025

  Hello,

  We sincerely apologize for the inconvenience caused by the missing refunded payment. We understand how important it is for you to receive the refund promptly, and we regret that this was not processed correctly earlier.
  Weve now resolved the issue, and you should see the amount credited to your account within 3-5 business days. If you have any further questions or need assistance, please feel free to reach out to us at ********************************** and well be happy to help.

  Best regards,
  Coursiv Customer Support Team
  
  

  
  

  Customer Answer

  Date: 08/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:08/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coursiv D just randomly charged us $39.99 for services they didnt provide to us. We are not even sure how they obtained our card info. There is no way to reach out to them and we are having to dispute with our bank as well as go through the hassle of freezing our card.

  Business Response

  Date: 08/13/2025

  Hello,

  
  We deeply apologize for the confusion and any frustration this situation has caused. We take the security and privacy of our customers very seriously. We understand how concerning it must be to see a subscription charge, and we are truly sorry for the inconvenience.
  Coursiv operates on a subscription basis with automatic renewals unless canceled before the next term.
  Please rest assured that we have already processed the refund for the charge. We strive for transparency in our billing and are continuously working to improve our systems to prevent any issues like this from happening in the future.
  If you need further assistance or have any questions, please feel free to contact us directly at ********************************** We are here to help and ensure that your concerns are addressed.

  
  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:08/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/31/25 I was alerted by my bank that was I was being charged $39.99 by this company. I disputed the charges immediately. On 7/24/25, I placed an order for a one time charge for a course with Coursiv, for $6.93. At no time in my process did I see or agree to a subscription. In fact, I kept declining the times they tried to upsell me. I reached out to Coursiv within a couple of hours only to get a reply about their policy to not provide refunds. I disputed these charges and disputed their deceptive practices. I was swindled. I was deceived. It was not clear in any way that this was a subscription service.

  Business Response

  Date: 08/19/2025

  Hello,

  We sincerely apologize for the confusion and frustration you've experienced. At Coursiv, we operate on a subscription-based model, which means charges are applied automatically unless the subscription is canceled. We strive to make this clear during the sign-up process, and we regret if this wasnt communicated effectively.
  Weve reviewed your case and have already refunded the $39.99 charge, and your subscription has been canceled to prevent any further charges.
  We understand how upsetting this situation is and are committed to improving our communication to avoid future misunderstandings. If you have any further questions or concerns, please reach out to us at ********************************** and wed be happy to assist you further.
  Again, we apologize for the inconvenience, and we appreciate your understanding.

  Best regards,
  Coursiv Customer Support Team

  Customer Answer

  Date: 08/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed excessively for months on end even though it was obvious that I was not logging in or using the app or taking the courses and when I asked for a refund I was flat out refused I believe that this is theft of profit for non-delivery of services and I would like my money back their business pricing model is deceptive and their refund policy is worded to ensure that they keep your money no matter what I believe that this is deceptive for profit

  Business Response

  Date: 08/11/2025

  Hello,

  
  We sincerely apologize for the frustration you've experienced with the billing process. We understand your concerns about being charged for services you didnt use, and we take your feedback very seriously.
  We want to clarify that our subscription model and refund policy are designed to be transparent. We do our best to ensure users are fully informed during the sign-up process, but we recognize that this may not have been clear in your case. Regarding your refund, we have refunded all successful transactions as per our policy. We are committed to reviewing your situation and ensuring you are treated fairly.
  Please reach out to us directly at ********************************* for further information.

  
  Best regards,
  Coursiv Customer Support Team
  
  

  
  

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never agreed to ongoing billing and am not happy with this service. This company us a scam and they are refusing to make it right.

  Business Response

  Date: 08/19/2025

  Hello,

  We sincerely apologize for the confusion and frustration caused by the billing issue. We understand your concerns, and we truly regret that this experience was not as expected. Coursiv operates on a subscription model, and charges are made automatically if not canceled before the next billing cycle.
  We have reviewed your case and refunded the payment, as well as canceled the subscription to ensure no further charges are made.
  If you have any other questions or concerns, please feel free to reach out to ********************************** Were here to help!

  Best regards,
  Coursiv Customer Support Team
  
  

  
  

  Customer Answer

  Date: 08/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******** **

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is a total scam. Very misleading FB ads that don't make it clear you are signing up for a monthly subscription and then they continue to charge without authorization. Refused refund.

  Business Response

  Date: 08/05/2025

  Dear ******** ****,

  We sincerely apologize for the frustration youve experienced. We understand how important clear communication is, and we regret that the subscription terms were not more transparent during the sign-up process.
  Our platform operates on a subscription basis, and we aim to make this information clear at the time of sign-up. Weve processed a full refund for your charges and have canceled your subscription to prevent any further billing.
  If you have any other questions or concerns, please dont hesitate to contact us at ********************************** Were here to help.

  
  Best regards,
  The Coursiv Team