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            Business ProfileVacation Village Resort

            Timeshare Companies

            Contact Information

            9940 Las Vegas Blvd S

            Las Vegas, NV 89183-4007

            Get Directions
            Visit Website
            (888) 629-9593

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            9940 Las Vegas Blvd S, Las Vegas, NV 89183-4007
            BBB File Opened:
            1/3/2020
            Business Management
            • Mr. Alex Albarran, Vice President of Operations
            Contact Information

            Principal

            • Mr. Alex Albarran, Vice President of Operations

            Customer Contact

            • Mr. Jimmy Grimes, Vice President of Operations
            • Mr. Alex Albarran, Vice President of Operations
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Timeshares

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/18/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            My Wife and I went to ********* 8/2022 for our Honeymoon. A group called ******************************************************************************** was in the airport and asked if we wanted to win a trip back to ***** for only $199 for 7 days, We signed up for a raffle and was called later that evening saying we won. They said we needed to provide a debit card for the charge, and we did. Next thing we noticed was this $199 came out of our account for 6 months. When we called Grandview they said this was our maintenance fee for our timeshare purchase. We never visited viewed or willingly signed up for a timeshare and stopped the payments immediately. We have been trying to resolve this with them and all they do is try to resell the time share, invite us to visit the property but have yet to close the account, Now we see on our credit reports they have report non-payments for over a year. We want this account removed, and these items taken off our credit due to not agreeing to be part of this timeshare,
            Read More
            Read 16 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sonia A

            01/15/2024

            It started as Elderado' s resorts at Westin gateway a timeshare why can't we take the to court for the scam job they do to elderly and young dumb kids that doesn't know anything about this business and it ashame how America does this to their own or to anyone for this matter and the way my Timeshare is set up I can't use it for every other year but the way the lady told us that you would be able to rent anytime you want as long as the RCA is not using it at that time but come to find out that that's not so my daughter fell on hard times and she wasn't able to pay her portion of the payments and I told them I'm on a fixed income and e can't pay her portion and it went to collections how can I be done with this can I do a chapter 13 or something anything Thank you Sonia ******* 
            Read 4 More Customer Reviews

            Local BBB

            BBB of Southern Nevada, Inc.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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