Complaints

This profile includes complaints for House Seats Las Vegas, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

House Seats Las Vegas, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  House Seats Las Vegas, LLC

  1210 S Valley View Blvd STE 102 Las Vegas, NV 89102-1857

• 

  House Seats Las Vegas, LLC

  6675 S Tenaya Way STE 200 Las Vegas, NV 89113-1932

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/15/2019 This HouseEats service never started, and I've enquired several times over the YEARS about when it would be starting and getting a refund. 06/2024 I was offered to have the amount for this service added to their other service that I was using (house seats), I'd like to be refunded as I've asked them to do previously.

  Business Response

  Date: 09/24/2024

  Good day Ms ******************* you for being a member of house EATS, our restaurant program.  We understand your frustration and we are still keen on re-starting the program.  But, we will go ahead and refund the $50 initially paid.  Please keep tabs should we re-start and you can re-join should it work out for you in the future.

  Kindly,

  ***** ******** & your house seats/EATS team

  house seats / house EATS founder

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the 4 ticket plan for $169.00 on 2/26/24 for my daughter, *****************************, ************************ as a gift. She has not been able to access the site to use the gift. She has tried contacting them with no response. I have tried contacting them 4 times with no response. The subscription is only good for one year from time of purchase so time is of the essence since she has not been able to use it. We feel it is a scam for the Reno area. **************** does not exist.

  Business Response

  Date: 07/10/2024

  Good day ******!

  Thank you for your email and follow up on this issue.  We don't see any records of email correspondence to our customer service email from you or from ********.  We are sorry that this membership may have not worked out in your favor.  We currently have a few shows offered in ****, and have operated there since 2010.  Although we don't have the number of shows offered in sister cities, such as Las Vegas where we've been operation for 18+ years, many members have enjoyed Reno shows nonetheless.  

  In any case, we refunded you the original purchase made for $169.00 and would love to send ******** to a show in **** on us, for the trouble.  Please let us know which show she'd like to attend and we'd be happy to pick up (2) tickets on the house for her.  She can reach out directly to ******************* in customer service at her personal email ******************************** or our main customer service *********************************************************.

  Sincerely,

  ***************************

  house seats founder 

  Customer Answer

  Date: 07/11/2024

  We paid for the four (4) person ticket and although they refunded our full purchase price, they are offering two (2) tickets. We would like four (4) tickets so that our entire family could go to an event/ show for the frustration we have endured trying to use this company. 

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21935846
  

  We paid for the four (4) person ticket and although they refunded our full purchase price, they are offering two (2) tickets. We would like four (4) tickets so that our entire family could go to an event/ show for the frustration we have endured trying to use this company.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/01/2024

  Sure, please contact our offices at ******************************* to schedule the show for (4) guests.  Have a great day.

  Customer Answer

  Date: 08/04/2024

  We have not had access to the House Seats account to know which shows are available in the **** area. Emailing a general customer service, ************************************ email address that will have no information regarding the approval for us to be given 4 tickets to a show is not going to be productive. We have tried emailing their customer service before with no resolution resulting in our BBB complaint. *************************** should be handling this from start to finish or assigning someone to personally deal with us one-on-one if he wanted to satisfy our concerns. We will email the general customer service to see what happens.

  Customer Answer

  Date: 08/04/2024

   
  Complaint: 21935846
  
  I am rejecting this response because: Emailing a general customer service email box where they are not aware that ******************************* has agreed for us to receive 4 free tickets to a show in **** will not be productive. We have not had access to the House Seats account to know what shows are available in **** to request the 4 tickets we want. ******************** should take care of this personally by assigning someone to work with us one-on-one until it is resolved to avoid more frustration, confusion and delay. 
  
  Sincerely,
  
  *******************************

  **********************

  Sparks, NV 89434

  Business Response

  Date: 08/07/2024

  thank you for your email,
  
  just tried calling you but you were not available. the offer is not for
  any shows on our site but in ****. please look online for a few shows you
  may be interested in and send us the information on a few dates so that we
  can make try this happen.
  
  we do apologize for your inconvenience and hope you let us make it up to you.
  
  kindly,
  your house seats team (Nerta)
  
  Nerta DiazAccording to ***************************
  

  
  

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 21935846
  
  I am rejecting this response because: We have no record of anyone attempting to call us. ******** service up to this point has not worked out. An email to respond which show we would like to see in **** was not provided and once the case is closed, we are not assured we will be provided show tickets. 

  We would like to see the Temptations on 9/20/2024. 

  We both work at jobs where we cannot answer our phones during 7 to 4. ************

  email address is **************** or ************************
  
  Sincerely,
  
  *******************************

  **********************

  ******, NV 89434

  Business Response

  Date: 08/13/2024

  Good day, our team is reaching out today for the requested show.

  We needed to work through the BBB portal in order to close this and take care of your request.

  Thank you for your patience.

  your house seats team

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 21935846
  
  I am rejecting this response because: The only way for us to communicate is to keep rejecting the communication through this BBB. Thank you for looking into the Temptations show 9/20/24. Since we do not have an account, how will we know if the tickets are available and how to get them?

  Very stressful for this to be going on this long.

  Sincerely,
  
  *******************************

  ****************

  ****************************************

  Business Response

  Date: 08/13/2024

  Good day:  Our team has been reaching out to you on the email provided, and one of our team members will call you after 4pm today.  

  Business Response

  Date: 09/05/2024

  Good morning.

  My team has reached out to your daughter, *********************** who has confirmed she has received the (4) tickets for 9/20/24 at the *************

  Please see enclosed email correspondence.  You may remove your dispute with the BBB now that we have fulfilled our promises.

  Kindly,

  ***************************

  house seats

   

  Hello,
  I can confirm a text message was sent with the tickets. The text message
  does open tickets through Ticketmaster, so I will have to look at linking
  them to my account when I get home from work.
  Thank you,
  *****************************
  On Thu, Aug 15, 2024, 11:14 AM <*********************************> wrote:
  Hi ********,
  We're happy to report that we have secured your 4 tickets to attend The
  Temptations & the Four Tops on Friday, September 20th, 2024 at *****
  *************************
  The **************** ****** has confirmed that they have sent your
  digital tickets directly to your mobile device at the number you have
  provided:  ************
  When you have a moment, please let us know to confirm that you have
  received your tickets.
  If you have any questions or any issues with your tickets, please let us
  know and we will be happy to assist you.
  Thank you again, and we hope you enjoy the show!
  Kindly,
  your house seats team

  Customer Answer

  Date: 09/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this membership for the **** area right before Christmas as a gift for my mom. There are no shows offered. The calendar shows nothing. It is clear the company is not even active in the ****/Tahoe area. They have zero partners here. It's a giant scam. I asked customer service about the lack of shows, and they never replied. I can't even tell if this company even exists in this area, or has any staff. It is fraudulant to claim to offer show tickets and in actuality offer nothing to your customers. Not one single even poor quality show.

  Business Response

  Date: 01/17/2024

  Good day.  Thank you for reaching out regarding house seats ****.  Each city house seats operates in has various offers over the lifespan of members accounts.  We work closely with show partners, and we are always working to secure new offers as often as possible.  However, it is important to remember that it is completely up to our partnering shows and venues themselves, as to when and how often they may choose to offer their tickets. We have been in **** since 2007, and overall a thriving business since ****. Indeed, we refunded the account as requested by the member and thank you for your time.

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many others on this site I paid $50 to House-Eats for an initial membership. The program has still never begun after over 3 years of waiting. I have contacted them via their website several times and have received no resolution. I am a member of HouseSeats and use that service regularly. I have asked for a refund AND also asked to have my $50 applied to my HouseSeats membership. No response. Can anyone help OR are all of ** who signed up early simply out of luck???

  Business Response

  Date: 05/09/2023

  Good day *******!

  Thank you for being a loyal member of house seats since 2015.  We are grateful you have entrusted us all these years with our seats service.  Indeed, we launched house EATS in late 2019 before the pandemic and we have struggled to get this off the ground once again.  As you signed up early on 9/2019, we extended beginning early bird pricing for $50.  As we launched a few restaurants began to list with **, and offers were placed onto the site.  We continued until March 2020 when restaurants were shuttered. We did offer our members $50 gift certificates to be redeemed at a local restaurant partner and extended time for members who wanted to hold on until it launched again.  However, as we have meager staff at house seats who also run house EATS, we haven't been able to properly relaunch this as of late.  We still intend to, but we will happily refund you the $50 and add extra time to your very useful house seats account you regularly use.  We hope this is satisfactory and would extend the same to those you may know who also feel they would need a refund for their EATS at this time.  We will let you know when we re-launch this endeavor.  Thank you.  Sincerely, *************************** house seats/EATS founder.

• Initial Complaint

  Date:08/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband (***** ******* and I purchased a houseseats membership as a birthday gift for my daughter in law. ***** ******* on August 9, 2022 for the amount of $109 . She never received it. I tried to call them but, the phone number provided is disconnected and no longer in Service. I tried emailing them numerous times with no response. I want a full refund. I did not receive the service . And have zero access to their service. And they will not respond to resolve the issue.
  

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 5, 2022/08/18) */
  Good day! Said member bought a gift membership on 8/9/2022. Three different emails were responded to by house seats customer service attempting to help said member. member's email may be in their junk folder. As we received this request for refund, we called said member, at which point said member hung up the phone on our customer service team. Finally spoke to said member who said they already canceled the membership. refund was granted on 8/18/2022. That you.