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Business Profile

American Cash Awards

This business is NOT BBB Accredited.

Complaints

This profile includes complaints for American Cash Awards's headquarters and its corporate-owned locations. To view all corporate locations, see

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American Cash Awards has 2 locations, listed below.

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    Customer Complaints Summary

    • 27 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2025

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      4/22/25 They called and said they were calling from the *** and that I would be receiving $45 million and a brand new ************* from the Publisher ************** but I had to pay a small processing fee to get it. I hung up on them and after they called back twice I blocked them.

    • Initial Complaint

      Date:02/13/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/5/2025 my phone rang @ 2:53pm it showed a friend of mine so answered it but not her it was a mans voice telling me from America cash awards in ****************. I had won a couple million not believing him, he said to go get a green dot money pack scratch card $100 then I could get $ I knew this was a scam!! A month earlier I got the same type of scam call. My concern is how did he use my friends number to call me?? When I looked at my recent call record my friends number never showed up only there number ************ ********, ****** country *******. This needs to stop ??

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/24/2024 said id won a 5.6 million cash,675,000 home and choice of 3 different vehicles...them ask me to go get a ame.express but i do not have money for card then he said if i get it in even a small amount theyed cover rest. This people shattered my hope or trust in the good in people whats next...we were down to have maybe enough money for bread and milk ....so thought this is wonderful what a disappointing thing to happen to good people

    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being harassed by someone who claims to be from this company. He calls himself ******. I have blocked the number and he's contacted me from a private number. He claims I have won $55 million and a ******** because I was in the military. He has gone as far as claiming he's working with the *** to track down other scammers who have been contacting his winners.

    • Initial Complaint

      Date:03/13/2024

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received several calls and a voicemail from a man called *************************** claiming to be from American Cash Awards with number ************ stating that I had won $8 million and they had sent me a letter to the same and I had not returned their calls or letter. They want me to call them to get the prize. I have not and will not call them. I'm sure that some people have.

    • Initial Complaint

      Date:02/23/2024

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Someone by the name of *********************** called me from this number ************. The message states, Hello this is ***********************, I'm looking for ******** we have $15 million Please return my call at ************ thank you. I called the number this ***** listed from a different number. I did get and answer. I asked the person who answered if his name was ***********************, he said yes. I told him I was calling regarding the message he left on my phone. I proceeded to ask him about the $15 million and he said yes. However, I did not believe him and told him so. He then hung up. I called he number back, it went to voicemail.

    • Initial Complaint

      Date:12/07/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They said I won an award, offer, lottery, prize or one of the other many things it could be called of 62 million or 64 million, he kept stating the two different amount's. I also will receive a **** ******** and $18,000 a month for the rest of my life.!. All these were said by the caller ****. All this delivered to my door as long as they can verify I who I say by doing a small transaction from my bank of$3,500.00 or provide an American Express prepaid card.

    • Initial Complaint

      Date:12/05/2023

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stop lottery win marketing phone scam/harrasement! Continuous calls!

    • Initial Complaint

      Date:09/14/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got contacted today 9/12/23 by a guy that said I won a sweepstakes for 5.5 million dollars. He wanted me to get a $300 Amazon card and give him the numbers. I didn't get a Amazon card. He was on the phone with me the whole time I went to the store. I told the guy on the phone I didn't have $300. He wanted to know how much I had. I told him $100. He said go to CVS and get a vanilla **** card. I got it. I figured i could at least get a charge back and get my money back. Called tonight, said I had to get a money order in the morning before he came and send it to this bogus address for my taxes. He said he was bringing $750,000 with him in a brief case. He gave me an address to send the money order too. I checked it out. It was a house up for sale?? of course, I checked this American awards out and her I am. I texted it. It wasn't very nice, then he called me. I told him I wasn't getting a money order. He got angry and said I didn't understand. He said you have to get this money order! I said NO, I don't have to do anything and hung up, he was still angry when I hung up on him. These guys are good. I believed him for awhile, till I checked here and Googled American awards. Beware. I'm hoping I get my $100 back. I'm sure they'll give it back. I have the card and receipt. They took the $100 an used it on Amazon for something.

    • Initial Complaint

      Date:09/06/2023

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just wanted to let you know they called from a different number than what you have listed It was a ******* I think it was **** or it was *************************************** 4.5 million dollars and a car ************* 2023. Of course I didn't believe it it was on my voicemail so I just deleted it just wanted to update some of your information you had that's all

    American Cash Awards is NOT a BBB Accredited Business.

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