Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/30/2023 I saw an internet ad from FlawlessFinish for skin tag serum for $39.99 It stated as seen on Shark Tank. I went to the website and went through the process of putting in my information, but I never hit the enter button to complete the purchase. On or about 6/6/2023 I went back to the website and completed the order expecting to pay $39.99 I received a shipment of serum and the product was damaged. It also contained about 5 bottles of the product along with a jar of cream which I didn't order The bottles were wet with serum. About a week later, I received another shipment with the same numerous bottles of serum and jar of cream. This time the company called it UtopiaSkin, but all charges on my charge card for both shipments referred to the company as Relief1. I called customer service for the first damaged shipment and was told I was actually charged $258.77 because of the jar of cream which I didn't order. They offered to refund half my money and keep the product which I refused because I didn't need 5 jars of serum or cream and I felt cheated. They said if I returned the product at my cost, they would refund all the money. When I called UtopiaSkin, I was told I was charged $298.53 and given the same option of getting half my money back or send back the product at my own cost and they would make a total refund in 2-3 weeks. On 6/20/23 and 6/21/23 I sent back all of the product to both places. I never received a full refund I went to my bank to dispute the charges on 8/29/23. Both companies said it was a legitimate transaction. It didn't matter that I never ordered the first batch. I have attached the following documents: Packing slips, UPSP tracking for return of product, Bank form attempting to get a refund, various consumer complaints I found on the internet stating the same problem I encountered. I would like a full refund of $557.29 from Relief1

  Business Response

  Date: 05/09/2024

  Hello,
  
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued an additional refund of $127.69 as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you

  Customer Answer

  Date: 05/22/2024

  It appears I received a full refund from Utopia but not from Relief1.  I'm still requesting a full refund from this company as well.  I received a Return Authorization code from them as well.   It was an attachment to the original file.  I think Utopia and Relief 1 are related companies as customer service was the same phone number and both addresses were in *********.

  Customer Answer

  Date: 05/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 5 bottles of Utopia Skin Tag Remover and my **** Card was charged $198.78, as agreed, on 30 August 2023. The product arrived within a few days and I removed 1 (only) bottle from the package. It took only a few days of applying the product to several types of skin flaws, in careful compliance with the instructions, to realize that plain faucet water would have had just as much effect. Therefore I called Utopia (well within the 30 day free trial period) and was given Order Cancellation # 0E0F8B5291 along with assurance of a FULL REFUND within 2-3 weeks. Using the **** 1C4B38BEB269 provided, I passed the 4 unopened bottles (resealed in the original package) to the *** driver, using the provided label bearing *** SUREPOST TRACKING # 1Z B8C 753 YW **** ****, on 8 September 2023. From that time until yesterday, I heard NOTHING more from anyone. Yesterday, 30 November 2023, I ran a trace on the tracking number; that revealed that the package was delivered on 5 October 2023 at 9:34 AM. My full refund of $198.78 is way overdue. Thank you H3631373932********H, for your assistance.

  Business Response

  Date: 12/12/2023

  Hello,

  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 
  
  As a one time courtesy, we went ahead and issued a full refund as the customer requested. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges. 
  
  Thank you
  

  
  

  Customer Answer

  Date: 12/27/2023

  I received your notificaion that Utopia had reportedly sent me a refund.  However I did not know there was a deadline to recontact you. No one of my financial accunts (checking or credit) has yet shown a deposit from Utopia.   Based on past experience, I doubt their report.  It might help if they will tell you where they supposedly sent the refund so I can check there.

  Thank you for your help.

  *********************************

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I place an order on June 22 2023 and I try to cancel it they say it was already shipped on the same day I return the product back to them unopened by my post office. I was trying to get my refund back they keep lying .my credit card company trying to get my money back .They have not heard from them yet. They charged me $198.00 for that order which is a lot of money. I am *********** my money back.

  Business Response

  Date: 11/18/2023

  Hello ********,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff LO consumer states she purchased a product that was advertised on ********* The ad offered the product for $39.00 and a free sample. Consumer was charged $198.78. She returned the product to the post office and she was told she did not owe anything because the package was unopened. She was issued a tracking number but the package cannot be found, it was sent back to the address that it was shipped from. The consumer received a temporary credit on her Discover card but Discover would not accept the tracking number provided by the post office for the consumers dispute. The post office opened a case to try and help the consumer but the package was not found. The business replied to the Discover dispute and said the consumer never returned the products to their warehouse. The tracking number the consumer provided expired on 10/4/23.

  Business Response

  Date: 11/02/2023

  Hello *********,

  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
  
  We've looked into the issue, and unfortunately, we can provide no further assistance on your account since you went through the chargeback process with your bank instead of working with us. I want to assure you that all your accounts with us have been closed. In this case, please do coordinate with your bank.
  
  Thank you for understanding. If you need anything else, let me know if I can help.

  Customer Answer

  Date: 11/09/2023

  I do not understand ur stating I went through my bank.  My bank had nothing to do with this.  Have you or anyone in the better business bureau read ANY OF THE COMMENTS ABOUT BEING SCAMMED DUPED & S**** FROM THIS SO CALLED BUSINESS.   READ THEM NOW??. SOMETHING IS WRONG VERY WRONG.. there are 5 that right FIVE BUSINESSES AT THAT PLACE. GET TO THE BOTTOM OF THESE SCAMMERS.  

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20774875
  
  I am rejecting this response because: I do not understand ur stating I went through my bank.  My bank had nothing to do with this.  Have you or anyone in the better business bureau read ANY OF THE COMMENTS ABOUT BEING SCAMMED DUPED & S**** FROM THIS SO CALLED BUSINESS.   READ THEM NOW??. SOMETHING IS WRONG VERY WRONG.. there are 5 that right FIVE BUSINESSES AT THAT PLACE. GET TO THE BOTTOM OF THESE SCAMMERS.  
  
  Sincerely,
  
  *************************************

  Customer Answer

  Date: 11/11/2023

  Oh this is very very interesting.. I did mail it back to the return address on the package. I never opened it I have provided the tracking information BUT THE PACKAGE WENT ONLY SO FAR.  Doesnt that click that the merchant has a different address  for a return address..THEY MUST KNOW WHAT OR WHERE THAT GOES OR STOPS AT.  FIND THAT OUT.. Im not the only one that has been duped. Read deeper 

  Customer Answer

  Date: 11/11/2023

  Oh this is very very interesting.. I did mail it back to the return address on the package. I never opened it I have provided the tracking information BUT THE PACKAGE WENT ONLY SO FAR.  Doesnt that click that the merchant has a different address  for a return address..THEY MUST KNOW WHAT OR WHERE THAT GOES OR STOPS AT.  FIND THAT OUT.. Im not the only one that has been duped. Read deeper 

  Customer Answer

  Date: 11/11/2023

  This so-called business advertised this product in ********* They used a picture of **** from Shark Tank. Yes i did bite because of her name. She upon further investigation after i got  ******* , declared she NEVER NEVER ENDORSED A SKIN CARE PRODUCT.  GOOGLE IT  THIS IS NOT RIGHT.. & another thing why would I contact them  regarding my situation.  They are the ones that are s******* the people.   

  Customer Answer

  Date: 12/14/2023

  I cannot understand if u have completely looked into investigating into this matter NOT everyone is mistaken this unscrupulous business  The reviews in the **** Better Business Bureau are stating the Exact Same Thing that happened to me. Maybe Im not as computer savvy as you or that so called business. I did mail back that unopened package. I have the tracking information for it BECAUSE THE PACKAGE WAS UNOPENED IT WAS MAILED BACK TO THE ** BOX WHICH APPARENTLY HAS A LOT MORE PACKAGES THERE.   I realize i didnt send u the tracking information from the federal post office in ******* ****. & do to the days that expired & could not be retrieved. I will forward it to you. You MUST REALIZE IF WE ALL WHO HAVE BEEN SCAMMED was duped by the same advertisement showing **** from Shark Tank.. & if u ****** her, she states she never has endorsed a product for this  Have you researched this aspect???  Oh yes Im frustrated like they said.. but what about you representing The Citizens for A Better Business Bureau 

  SOMETHING IS WRONG.  I APPEAL TO YOU TO INVESTIGATE DEEPER into this business. 
  

• Initial Complaint

  Date:09/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 bottles of Utopia Skin Tag Skin Serum remover as seen on Shark Tank on 07.17.2023 #1. It was half off (or so the promo said) They charged me the whole amount of $143.39. I managed to get half back so what I'm asking for is the other half back of $71.69:#2. The product DID NOT WORK whatsoever. I called and asked how I could go about getting a refund for the remainder of the product. THERE WAS A 30 DAY MONEY BACK GUARANTEE. I returned the one bottle, (they wouldn't take back the other since I opened it) As of today, they still claim they did not receive word from their warehouse as to if the product was restocked or not. I've been calling every Friday and they keep telling me to give it time and to call back next week. All I'm looking for is a refund for the supposed 30 day guarantee. I sent the product back on 08.01.2023 with a tracking number of **** **** **** **** **** 45 Anything you could do would be greatly appreciated. Thanks so much

  Business Response

  Date: 09/20/2023

  Hello *********,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
   
  As a gesture of goodwill and as a one-time exception, we went ahead and issued an additional refund of $71.70 effectively reimbursing the full amount of the refund, today. You can expect to see the refund reflected in your account within **** business days.  This refund aims to rectify any inconvenience you have experienced and provide a fair resolution to the matter.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
  

  Customer Answer

  Date: 09/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is misleading. Initially, I ordered a skin tag vial (not 5 vials!) which was received. This cost $198.78 which was not was advertised. The advertisement was in the $30 range.Then another shipment arrived 1 month later for $198.78! I never signed up for a recurring shipment nor did I ever get confirmation of the 1 vial sale offer.I returned the 2nd shipment. The company wanted to charge $50 restocking fee ($10 each bottle) for a product not ordered! I asked for a full refund. The representative offered 50% off the restocking fee but would not make a full refund.It's a scam. Now I am out of $203.78 when I thought I was buying one vial to try in the $30 range.I asked what their website was and the representative said it "was down" and not accessible.

  Business Response

  Date: 08/17/2023

  Hello *****,

  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.75 if you will purchase a bundle, more bottles more discounts you can get. The deal is $198.78 for 3 bottles so each bottle is $66.26. We are including 2 free bottles in that package so that brings the price down (divide $198.78 by 5) to $39.75 for each bottle.

  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

  Moreover, if you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  Your account has been canceled and refunded $173.78 less restocking fee on 08/10/2023. As a one time courtesy, we went ahead and issued an additional refund of $25.00 today. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you

• Initial Complaint

  Date:08/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 18 2023 I purchased 2 bottles of Utopia from the company. I checked my bank account a few hours later they charge me $20 over what I purchased then another $198.78 was taken out of my bank account, upon calling and confronting them they gave back $120 but that is it. I have yet to receive the product and they keep giving me the run around pressing the arrival date to another week.

  Business Response

  Date: 08/10/2023

  ******************,

  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.75 if you will purchase a bundle, more bottles more discounts you can get. The deal is $198.78 for 3 bottles so each bottle is $66.26. We are including 2 free bottles in that package so that brings the price down (divide $198.78 by 5) to $39.75 for each bottle. You also placed an additional order of the (Utopia Skin Tag Moisturizer ? 2 Bottles) for which you paid $59.99. 
    
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.

  As per checking, your account has been canceled and fully refunded. Below is the proper breakdown of your refunds.

  08/03/23  1:59pm Refunded txn: 2SktkZKMZcKrMpKImJ9Zli6Iz0w for $29.99.

  08/03/23  1:59pm Refunded txn: 2SksdZpiehbLLsME127G0G6ZD0y for $99.40.

  07/18/23  7:15pm Refunded txn: 2SktkZKMZcKrMpKImJ9Zli6Iz0w for $30.00.

  07/18/23  7:14pm Refunded txn: 2SksdZpiehbLLsME127G0G6ZD0y for $99.38.
  
  Rest assured, you won't receive any further charges. 
  
  
  Thank you
  
  

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction is 6/12/2023 I paid the business $198.78 The business advertised I bought 3 bottles and get 2 for free they sent me 5 bottles.the nature of the dispute is not wanting to refund my money after they already received their product back after I returned it. Because on their website they advertised in a package that if I bought 3 serums at $***** a bottle I would receive an additional 2 bottles for free. The business charged my card ***** for all five bottles coming out to $198.78 with no free bottles like they advertised. I tried to call and spoke to countless amount of representatives and they denied me the option to speak to a supervisor and kept telling me no matter that I called the post office and they said they put the package in their P.O. Box that they will not refund my money to me so they have their product back and my $198.78 the business representatives were so unprofessional and rude and it seems like the business is scamming and committing fraud on customers by over charging customers for what they thought they were buying through false advertisement and when a customer tries to contact them for a refund and get their money back they took out of their account I got hung up on by the representative with no clarification on my issue at hand. Order # E7E6FD7DC8 Tracking # **** **** **** **** **** 98

  Business Response

  Date: 08/07/2023

  Hello *****,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  
  As per checking, your account was refunded $100.00 on 07/12/23 and  $48.78 on 07/16/23. As a one-time courtesy, we went ahead and issued an additional refund of $50.00 today. You should see a credit in your account in the next **** business days.

  
  Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

• Initial Complaint

  Date:07/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5, 2023, I tried to order 1 bottle of Utopia Skin Tag remover, but was charged for five bottles. When I saw the amount, I tried to cancel, couldn't, and tried to back out of the site, couldn't do that either. I was charged ******. I received 5 bottles. Order #**********. I couldn't find a phone number so I called my master card provider and disputed the charge. They could not remove the charge, but blocked them further and issued me a new card. I used one bottle faithfully for three weeks with absolutely no results on three types: brown mole, white mole and a skin tag. Nothing. Determined to return the four unopened bottles. Couldn't find their return policy or a customer service number. I work full time, but today, June 28th I had a day off. Found their phone number. They wouldn't let me return because it was over their policy of 30 days. When I told them I could not find any way to contact them until today, they said they would cancel my subscription. I told them that I never subscribed to anything. I never do. They said I had received an email stating that I had subscribed. I searched my inbox for the last two months and have no emails from them. I consider what they did fraudulent in that they coerced a sale and then will not let me return their product. I guess the product is not worth much if they want me to throw it away rather than re-selling it. I am computer savvy and I don't "accidentally" punch 5 bottles when all I wanted was one. Either it is a scam and the product doesn't work at all, or they use what I consider to be sleazy, dishonest tactics to sell their product. On their website, when I finally found their phone number, there were instructions to return product to "RETURN ADDRESS: *********************** No address. They said my statement would reflect an item called "Relief 1*UJ28" which would be the Utopia order. That statement is attached.

  Business Response

  Date: 08/07/2023

  Hello ******,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
  
  As a one-time courtesy, we went ahead and issued a refund of $198.78 today. You should see a credit in your account in the next **** business days.
  
  Rest assured, the account is canceled, and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.