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Important information

• Additional Info:

  BBB has received information that Kaizen Marketing, LLC may not be responsive to consumers who wish to receive a refund. In addition, BBB has received information that consumers are not informed of key information within the business Terms & Conditions which have been provided below from the business website at www.trubelleza.com:
  
  "A trial offer is a way to get the full 30 day supply of Instalift Rapid Wrinkle Control where you pay only $4.95 upfront and enroll in our monthly subscription. After the trial expires (14 days), you are charged $99.95 for that initial bottle. Every 30 days thereafter, you will be charged $99.95 and shipped another bottle. A trial is not a free sample. The price of $99.95 that you pay is for the full 30 day supply bottle that was shipped out. The Anti-Wrinkle Moisturizer trial is only $4.95 upfront and just like the Instalift Rapid Wrinkle Control trial. You will be enrolled in our monthly subscription. After the trial expires (14 days), you are charged $89.95 for that initial bottle. Every 30 days thereafter, you will be charged $89.95 and shipped another bottle. A trial is not a free sample. The price of $89.95 that you pay is for the full 30 day supply bottle that was shipped out. When you order a trial, you have to check that you agree to our terms and conditions and enroll in our monthly shipment program. There will be a $1.63 fulfillment packing fee per trial order. Applicable sales tax may be applied to all charges.
  
  
  -The trial begins the same day you order. It doesn't begin when you receive the trial in the mail.
  
  -Email is the fastest way to get a response. Email us at [email protected]
  
  -This is not a free sample offer. We only sell Tr Belleza as a trial, which turns into a subscription or individual bottles.
  
  -Any refunds applied can take up to 5 business days to process.
  
  -The money back guarantee only applies to the first trial bottle purchased. Any other bottles are final sales.
  
  -If you wish to cancel future deliveries of Product you must contact Our Customer Service at 1-905-581-5576, or by email at [email protected] and request that such future shipments be terminated."
  
  BBB contacted Kaizen Marketing, LLC regarding current business practice concerns. The business did not respond. BBB files indicate this business has a pattern of complaints concerning sales practice issues. Complainants allege that Kaizen Marketing, LLC is not responsive to consumers who wish to cancel their subscription during the 14-day trial period to prevent monthly reoccurring charges. BBB contacted Kaizen Marketing, LLC regarding complaint history concerns. The business did not respond.