Business Profile

Skin Care

Jouvalle

Complaints

This profile includes complaints for Jouvalle's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

9 total complaints in the last 3 years.
4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/17/24 I attended a local Home and Garden Show in my town. I was approached by a woman selling skin care products who wanted to demonstrate her products on my face. Although I was not there to purchase skin care, I agreed. I should have kept walking because by the time she was finished offering discounts and freebies she had convinced me to purchase $324.39 worth of products. Initially, there was no adverse reaction to the products on my skin. By the time I arrived home I was experiencing itching and a slight burning sensation and redness around my eyes. There was no way I would ever be using these products on my skin again. The following day I attempted to contact the comp. by both email and phone. Both of my attempts were completely ignored by the comp. The reason for the lack of a paper receipt at time of purchase soon became clear. Their email receipt clearly states "No Refunds - All Sales Final" - somehow that was never mentioned during the sales pitch. Since Jouvalle has not had the courtesy to respond to my issues (they also don"t answer their phones) I started a dispute with my credit card company. In fact, I have disputed these charges 3 times in hopes that there could be a fair resolution to the problem. Unfortunately, that has not been the case and my dispute has been closed in favor of this unscrupulous company. Along with their high pressure sales and sketchy business practices they have been very dishonest in their response to the inquiry made by my credit card company. It appears that I will be held responsible for these charges, but I would like anyone who may read this to be aware and wary of this comp. Upon further investigation of others who may feel scammed by these people I have read many online testimonials regarding the lack of customer care/substandard products/outrageous pricing. Since credit card comp. offer no protection for consumers, I will contact the Nevada *********************************************** to report this comp.
Business Response
Date: 09/19/2024
Unfortunately our policy is exchange and no refunds, final sale. We would be happy to assist and exchange the products for something else the customer feels would be of use to her.
Business Response
Date: 09/19/2024
Unfortunately our policy is exchange and no refunds, final sale. We would be happy to assist and exchange the products for something else the customer feels would be of use to her.
Customer Answer
Date: 09/20/2024

Complaint: 21992830

I am rejecting this response because: The return/exchange policy should be both posted at the point of sale site and verbally expressed to the customer before any purchase is made. Customers only learn of the no returns/no refunds policy after the fact when they are emailed a receipt on which the policy is stated. Beyond the return policy, I am extremely disappointed that this company does not have the courtesy to respond to customer inquiries and complaints. Sadly, my credit card company has not provided any kind of protection against this unscrupulous company, so there is little incentive for Jouvalle to do right by it's customers (or should I say victims).

Sincerely,

***** ******
Business Response
Date: 09/23/2024
We would be happy to assist this customer and exchange her product for something else if she wishes.
Business Response
Date: 10/09/2024
We will repeat again to this customer that unfortunately our policy is exchange and no refunds, final sale.

We would be happy to assist and exchange the products for something else the customer feels would be of use to her and we have a large range of products that she can choose from.
Initial Complaint
Date:06/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Incident Details:Event: Home and Garden Show Date of Event: April 6, 2024 Product Purchased: Infrared Light Device and Mask Total Amount Spent: $1,947.00 Description of the Issue:At the Home and Garden Show, the company advertised their product as a natural alternative to Botox. During the presentation by the sales representative, I noticed immediate improvements in my skin, with fine lines becoming less visible and enlarged pores diminishing. My family also confirmed these observations.Impressed by the results, I purchased the infrared light device and mask, taking advantage of a discount offered in exchange for providing a testimonial. The sales rep and the product packaging both claimed that noticeable results would be seen within 28 days of use.However, after using the product consistently for ******************************************************************************** fact, I developed acne, a condition I had not experienced since my teenage years.Attempts to Resolve the Issue:Phone Call: I called the number listed on the company's website on April 25, 2024. It turned out to be a ****** phone number where I was prompted to leave a message. I have not received a response.Email: I sent an email on May 4, 2024, but have not received a reply.Address Verification: I discovered that the address listed on their website is for a storage facility, not a business location.Misleading Information: The "Our Customers" section on their website features images of people holding shopping bags, rather than actual customer testimonials or results.Request for Resolution:A full refund of $1,947.00.An investigation into the business practices of Jouvalle to prevent further consumers from being misled and defrauded.
Business Response
Date: 06/17/2024
We are only the manufacturers of the product and we did not sell it to the customer so she needs to contact the company who sold it to her because we have no control over their selling tactics, what was used and promised to the customer.
Customer Answer
Date: 06/17/2024

Complaint: 21851996

I am rejecting this response because it is not true. There were no other company names displayed during my purchase other than Jouvalle, the name of the company who debited my account was **********************, and the email I received on the day of my purchase titled "my custom form" was also from Jouvalle.

Sincerely,

***********************
Business Response
Date: 07/08/2024
Again we are just the manufacturer and you need to approach the company that actually sold it to you. Do you not remember the name, possibly **** Global?
Customer Answer
Date: 07/09/2024

Complaint: 21851996

I am rejecting this response because:
The name of the business that was displayed when I bought the product, the email confirmation I received, and the name of the company that debited my account was all ********************** (documentation of these provided in my previous response). If there was a different company involved then that company name would be listed in at least one of these.
Sincerely,
***********************
Business Response
Date: 09/19/2024
We again would love to assist this customer and advised her in the past that we are only the manufacturers of the product and we did not sell it to the customer so she needs to contact the company who sold it to her because we have no control over their selling tactics, what was used and promised to the customer. We do not know what was promised to her and what instructions were given to her.
Initial Complaint
Date:01/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: 07/21/2023 Amount paid:$1561.30 Hello,On07/21/2023, I boughtafacial red-light deviceand some cosmetic lotions/creams at the Orange County fair in ********** from JOUVALLE. Unfortunately, the red light device is defective and heats to unsafe temperatures to be used on your skin, especially on your face, and they had agreed on the phone that it should not over heat to that temperature. Additionally, the skin care products given to me were different than the ones sampled at the fair and led to bad reactions where they stuck on my skin which did not happen with the samples at the fair. I had contacted the company about the red light device overheating and they had me send it back for a replacement (additional shipping costs incurred to me), however the new device had the same issues and I attempted to contact them again with pictures showing how it overheats to almost 100 degrees, which the device used at the fair did not do and which is completely unsafe for a face/skin device.To resolve the problem, I would like arefund of the original amount, especially since I incurred additional shipping costs to get a new device and have spent hours trying to contact them, my credit card company and now the BBB to get this resolved and no longer think there is a resolution other than a refund since exchanges have been costly and ineffective. I have enclosed copies of my emails with the company about this transaction along with pictures to help support my case.I look forward to your reply and a resolution to my problem. Please contact me at ********************** for any additional questions or updates. Thank you for your time.Sincerely,*********************************** ************
Business Response
Date: 01/23/2024

we have told the customer that we are not the manufacturers of this device and we tried out best to satisfy her and the next stage then she should contact the manufacturer Forever Young and maybe they can assist her.
Customer Answer
Date: 01/24/2024

Complaint: 21181879

I am rejecting this response because they sold me the device and I still payed almost $2,000 for something that does not work. I expect a refund.

Sincerely,

***********************************
Business Response
Date: 02/08/2024
We have tried out best to assist and satisfy this customer but as we previously advised we are not the manufacturers of this device and she should now approach the manufacturer Forever Young .
Customer Answer
Date: 02/09/2024

Complaint: 21181879

Can you provide detailed information on how to contact the manufacturer or help facilitate reaching out to them?

Sincerely,

***********************************
Business Response
Date: 02/12/2024

We will contact our co-manufacturer and get back to you.
Business Response
Date: 02/13/2024
We spoke with our co manufacturer and seeing as we have replaced this for a new one there is nothing else he can do. Thousands of these devices have been sold and we have never had a complaint , let alone, two that overheat or been returned for this specific issue.
Customer Answer
Date: 02/13/2024

Complaint: 21181879

I am rejecting this response because: in your previous reply you suggested "the next stage then she should contact the manufacturer Forever Young" so I need you to provide their information and/or save us time and send me a refund. Thank you.

Sincerely,

***********************************
Business Response
Date: 09/19/2024
We have also tried to satisfy this customer and quite frankly there is nothing more we can do and to recap:

We spoke with our co manufacturer and seeing as we have replaced this for a new one there is nothing else he can do. Thousands of these devices have been sold and we have never had a complaint , let alone, two that overheat or been returned for this specific issue.

If there are some other products she would like to exchange it for we would be happy to assist.
Initial Complaint
Date:01/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attended the ***************************** in ************ in November, 2023. I was approached by a young lady to demonstrate an eye cream for me. After the cream was applied, there was a noticeable tightening of the skin under my eye. She offered me the eye cream and some bonus product for the price of $327. She then said she had to call over another consultant to demo another product which was an infrared light treatment wand. The price first started at $7000 then kept getting less and less and I kept saying I couldn't spend that kind of money. She said since i purchased the eye cream that she could give it to me for $1962 and said she would throw in moisturizer and body cream. She said that she would contact me later in the week with specific instructions and that she wanted me to send her pictures of my face at monthly intervals after using the infrared wand. She filled out a paper and said I needed to sign, I asked about it because it had several products listed and none were checked off. She said it was my warranty and to just fill out the top and sign the bottom and was hurrying me through filling out the paper.I never received any calls or correspondence from her and the eye cream is definitely not what they demonstrated. I was not contacted to share the pictures of the results of the infrared wand (probably because she knew I wouldn't have any results. I haven't used any of the other products. The consultant's name was ****. I have emailed the company. A woman named ******************* replied that I needed to send my receipts which I did on December 6 but I had no further correspondence from the company until January 6. They are standing by no refunds. I believe they show you their website with INFLATED prices to convince you you're getting a great deal on products that I now know don't work. I would like to return their products at their cost and would like to have my full purchase price refunded. I offered to forfeit the $327 and they declined.
Business Response
Date: 01/11/2024
We have tried to satisfy this customer and explained our policy to her which is shown on 3 different documents that have her signature on, as per attached. Our policy is
NO REFUND FINAL SALE ! .Exchange only if NOT been used or opened within 14 days of original purchase.
This can be seen on attached documentation and we also hang a sign in our booth always showing the policy. Possibly she did not see the sign but we are not to blame if so.
We will be happy to exchange any products that she would like to send back to us and we will supply a prepaid label for that purpose.
Customer Answer
Date: 01/12/2024

Complaint: 21127667

I am rejecting this response because: What they are not telling you is that they don't give you the receipts at the time of the purchase - they email or text them to your phone. I received no copies of anything that I signed at the show and received the receipts after I arrived home. As I stated in my complaint, they hurry your through signing the papers and I was told they were just for my warranties. I have not opened anything they gave me except the eye cream, which as I explained, does not work as their demo did at the show. I am willing to forfeit the $327 that I paid for the eye cream I opened and used but I would like to return the remainder of the products for a full refund of the $1962.00. Upon researching Jouvelle, it's interesting that i have found numerous complaints that are identical to mine which to me is indicative and proof of the business tactics of this company.

Sincerely,

*****************************
Business Response
Date: 01/16/2024
Response to complaint again is the same that this customer signed 3 different documents that show our policy and also there is a sign hung in the booth, maybe she missed that.
We cannot refund money and our policy is the same Exchange only with unopened products.
We again will be happy to exchange anything that this customer would like to send back and feel that maybe a different product would be better for her and we will supply a prepaid shipping label
for that purpose.
Customer Answer
Date: 01/16/2024

Complaint: 21127667

I am rejecting this response because: first of all, I did not receive the long form that says VIP at the top. I also didn't receive the credit card receipts until I arrived home because they send them through text - they give no paper receipts. I would not have bought anything that doesn't have a return policy. I believe that they are trained to rush through the transaction and conduct their transactions in the above manner so that the customer is hurried and not given time to read. I did question the form that I didn't receive a copy of and she told me to ************, it was for my warranty. Also, why have I never been contacted by **** as I was told I would be? ************ needs put out of business - there are too many complaints out there that I have read and keep finding more on the internet that supports the same things I am saying.

Sincerely,

*****************************
Business Response
Date: 09/19/2024
Regarding this complaint as we have instructed in previous correspondence the receipts were sent in showing that the customer signed everything which was needed and was aware of our policy at the time because it is written there. Again to recap:

We have tried to satisfy this customer and explained our policy to her which is shown on 3 different documents that have her signature on, as per attached. Our policy is
NO REFUND FINAL SALE ! .Exchange only if NOT been used or opened within 14 days of original purchase.
This can be seen on attached documentation and we also hang a sign in our booth always showing the policy. Possibly she did not see the sign but we are not to blame if so.
We will be happy to exchange any products that she would like to send back to us and we will supply a prepaid label for that purpose.

There is really nothing else we can do and we would love to satisfy this customer as much as we can because our policy was made known at time of purchase on the documentation she signed.
Initial Complaint
Date:09/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
No result. I bought this to help the dark bags/circles under my eyes. I use this on clean skin and taken pictures before and after. I have followed the directions on the package. I make sure I dont move while it dries. No change. I dont mind spending money on a product that helps but this has been very disappointing. The product used at the State Fair in *********** ** worked. The product I received does not. The receipt of course says no refund. But the product at the fair worked. The product I received does not. Deep ******************* Solution Aa Stem **************** Dark **************** Lift Solution Aa Stem ****************
Business Response
Date: 09/27/2023
We are sorry that this customer is not satisfied with the results as our other hundreds, even thousands, of customers are and we know that for a fact when they return to buy this product again.
Not every skin type is the same and results can differ but with all that said we are willing to offer this lady an exchange for something else.
She can contact us at our customer service either by phone or email as follows:
Call us at: **************
Email us at: ********************************
Customer Answer
Date: 10/09/2023

Complaint: 20659339

I am rejecting this response because:
I do not wish to pay for postage to exchange the product for the same thing. I feel like Ive lost enough money. I may have gotten a bad batch of products as it certainly was not the same as they used on me at the fair.
Sincerely,

*********************
Business Response
Date: 10/12/2023
We are in contact with this lady via email from our customer and i do not understand why she is continuing to contact via your website. we have written to her by email advising that we will send her the prepaid shipping label so she can return the products which we will gladly exchange for new ones and send back to her and she will be a satisfied customer.
Initial Complaint
Date:08/23/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The product was sold at an expo at ***************** in **********. I repeatedly asked about policy of returning if I was not satisfied - two different sales people repeatedly told me that if I was not satisfied that I could return it. I even crossed out the no return on a form - they now are showing my cc company not the form I crossed out the "no return" I even asked about the receipt and they said it was talking about shipping. Then the next day when I went back to return the product - they then lied again and said that the return could be handled in a few days - ( this is all outlined in the attached doc.) I have a contemporaneous note on the card - see the doc. Bottom line - they did nothing but lie to me.
Business Response
Date: 08/23/2023
First of all we did send an email to this customer advising the following.
The customer was told to approach our customer service which she did and we sent her a reply to advise her that never do we say refund, because our policy is No Refund and exchange only. Our salespeople do not mention refund but returns as this is our policy. This policy is written on all the documents clearly that the customer signs, about 3 documents and i will send you one to show you and you will see the policy clearly written. We also told the customer that we were willing to give her back one third of what she paid, around more than $3,000 refund to her, and she could keep all the products and we thought this would be satisfactory for this customer.
We do hope that this will be acceptable because of course we want to satisfy our customers in the best possible way.

Business Response
Date: 08/23/2023
attached copy of receipt showing her signature and our policy
Customer Answer
Date: 08/24/2023
My document I sent initially has a photo of a bus card where the sales manager wrote down the names of the two sales folks and the manager - they refused to write anything else - they called ***** and I was told to call customer service on Tuesday - and ***** would take care of me - they said that the return at the expo was not possible due to logistics - never saying sorry no return since they knew they had told me the day before 7/15 that I could return in 30 days if I was not satisfied. I was given a form to fill out and when I say the NO returns on it - I asked - wow what is this and the sales person said - oh that is just about the shipping. I crossed it out and noted shipping only - when they showed the form - they either doctored it or replaced the form I had crossed out. I even asked when I signed - about it and I was assured it was ok.
When I called - I told Shimi what I was told and what was supposedly told to them by him and to me - he listened and then hung up. I sent emails and made lots of calls - zip replies.
But now comes the next part - they told me multiple times that the device was approved by the *** and flashed the logo at me - I called the *** today - they have no record of this product being *** approved. They are fraudulently stating this - and flashing an *** logo.
I was also told that they were in the **** Resort and Luxor - nope and in other high end places - I cant remember the other places he told me.
I want to return and be done - bottom line - fraudulent sale about the return and when you see my handwriting on the card with my contemporaneous note - it backs up what I am saying. My guess is that they are betting I will not get a lawyer. Or agree to arbitration with your help. Thank you

Customer Answer
Date: 08/24/2023

Complaint: 20511873

I am rejecting this response because:
My document I sent initially has a photo of a bus card where the sales manager wrote down the names of the two sales folks and the manager - they refused to write anything else - they called ***** and I was told to call customer service on Tuesday - and Shimi would take care of me - they said that the return at the expo was not possible due to logistics - never saying sorry no return since they knew they had told me the day before 7/15 that I could return in 30 days if I was not satisfied. I was given a form to fill out and when I say the NO returns on it - I asked - wow what is this and the sales person said - oh that is just about the shipping. I crossed it out and noted shipping only - when they showed the form - they either doctored it or replaced the form I had crossed out. I even asked when I signed - about it and I was assured it was ok.

When I called - I told Shimi what I was told and what was supposedly told to them by him and to me - he listened and then hung up. I sent emails and made lots of calls - zip replies.

But now comes the next part - they told me multiple times that the device was approved by the *** and flashed the logo at me - I called the *** today - they have no record of this product being *** approved. They are fraudulently stating this - and flashing an *** logo.

I was also told that they were in the **** Resort and Luxor - nope and in other high end places - I cant remember the other places he told me.

I want to return and be done - bottom line - fraudulent sale about the return and when you see my handwriting on the card with my contemporaneous note - it backs up what I am saying. My guess is that they are betting I will not get a lawyer. Or agree to arbitration with your help. Thank you

Sincerely,

*****************
Business Response
Date: 08/24/2023
We still stand behind our original response and the offer of refunding her 33% back to her of her total purchase, which is more than $3,000, we think is a fair arbitration and she gets to keep all the products as well.
Customer Answer
Date: 08/24/2023
First - if the offer of $3000 was on the table - I never received it
Second - the sales people did in fact offer the refund and even called the owner - off in a corner - and again my note on the card - with their names on it. the lying continues -
And they lied about the *** approving the devise. I dont think they want to get into a battle with ***. I will settle for all but $1,000 returned and pay this and they can take the devise back . But they need to refund 8,444.00 I will pay the shipping.
Customer Answer
Date: 08/24/2023

Complaint: 20511873

I am rejecting this response because:
First - if the offer of $3000 was on the table - I never received it

Second - the sales people did in fact offer the refund and even called the owner - off in a corner - and again my note on the card - with their names on it. the lying continues -

And they lied about the *** approving the devise. I dont think they want to get into a battle with ***. I will settle for all but $1,000 returned and pay this and they can take the devise back . But they need to refund 8,444.00 I will pay the shipping.

Sincerely,

*****************
Customer Answer
Date: 08/24/2023
I forgot - we are also disputing the fraudulent offer of the refund - we have an additional charge of $321 for facial cream - again - they sold it by saying we could return in in 30 days.
and was offered the same about being told by the sales staff the next day that we would be taken care of on Tuesday - so my offer still stands - but the amount is now to be refunded $9, 165 ( the total sales equaled $10, 165and he gets the device back that was NEVER *** approved. They are selling *** approval and promising what they then lie about.

Business Response
Date: 09/08/2023
Our device is *** approved and the process is taking a little longer than expected, at least 3 month process, and once we get the certificate we will send you proof.
Customer Answer
Date: 09/08/2023
Now I am confused - if approval takes time - how can you package with the *** "stamp of approval" when I was shown this at the sale?
Again - just more of the fraudulent sales technique. They even said it was *** not just recently and were awaiting documentation but pointed to the box. this box had to have been designed and printed well before a July sales. If you were approved, you would have provisional documentation now.
However, the issue at hand is the fraudulent sales and then a call with you on July 16 with the manager where you "told" your manager, I would be taken care of on Tuesday. My guess is that is not what was said to him but that is what was said to me - maybe you told him to say that.
Again, I make an offer of $1000 against the complete sales: $10,198. And , you get all your product back. A solid offer. - you make $1000 for nothing.
Customer Answer
Date: 09/13/2023

Complaint: 20511873

I am rejecting this response because:
Now I am confused - if approval takes time - how can you package with the *** "stamp of approval" when I was shown this at the sale?

Again - just more of the fraudulent sales technique. They even said it was *** not just recently and were awaiting documentation but pointed to the box. this box had to have been designed and printed well before a July sales. If you were approved, you would have provisional documentation now.

However, the issue at hand is the fraudulent sales and then a call with you on July 16 with the manager where you "told" your manager, I would be taken care of on Tuesday. My guess is that is not what was said to him but that is what was said to me - maybe you told him to say that.

Again, I make an offer of $1000 against the complete sales: $10,198. And , you get all your product back. A solid offer. - you make $1000 for nothing.

Sincerely,

*****************
Business Response
Date: 09/13/2023
We cannot do this and we can offer her the original refund of 30% of her total cost and she can keep all the products.
By the way, the complaint about this being non *** approved in July is not justified because we were given the official ok and just a matter of lengthy process before we get the final certification.

Customer Answer
Date: 09/14/2023

Complaint: 20511873

I am rejecting this response because 1. fraudulent sales commitment: promised refunds by salespeople and even a fake call to the owner ( or a real call but something else was told to the manager and 2. ***** the company is using *** packaging prior to formal approval for the use of *** approval stamp and selling points He seems to be unable to document this happening prior to July 15. The *** does not give verbal pending approval but would send notification that formal approval is coming - where is that documentation? And, again, that is just one part of the complaint.
To save us both court costs - I will append the settlement offer to $2000 and they get the product back. Neither one of us wants to travel to ********** for court but I will. The amount in question falls into the smalls claims court guidelines.
The company makes some money and can resell the product and we both avoid court costs.

Sincerely,

*****************
Business Response
Date: 10/02/2023
We would like to explain something else about our devices. They are certified and registered as a private label of Opatra and i will send you a link so that you can see this is the same machine, look at the retail price there plus she also received 4 other types of creams from us ! As we advised in the past our own certification is also in process but in the meantime we have the private label as stated above.
Here is the link:  ******************************************************
We are also attaching the document that shows this lady signed for her products and at the bottom you can see our policy of No Refunds "Exchange Only".
We have our own full time legal company and if the lady wishes to go to small claims court we have no problem with that because our legal company will take care of it and she will lose.
Our original offer still stands that we are willing to refund of 33 % from the price she paid and she can keep all the products.
Customer Answer
Date: 10/02/2023

Complaint: 20511873

I am rejecting this response because: he has changed his story - first he says he is waiting to get the documents from the *** and now it is another company that this is sold under - that is not what the packaging says. It can be the same as another company but that company is not noted in the packaging or in the sales pitch. . As for the no refund- he has conveniently failed to comment on the fact that when I questioned the no refund, I was told - just shipping and he seems to have lost a form I signed where the no refund was crossed out. Sales folks for the creams also kept telling my husband and I - we had 30 days.
I am willing to settle but I can file in ********** and go to court. My guess is that when my husband who is a psychologist who also was also told it was refundable - we shall see what the court says. I am willing to settle but not at 30%. or we go to arbitration..

Sincerely,

*****************
Customer Answer
Date: 10/13/2023
The additional information - the company , Jouvalle and myself have come to an agreement to settle this dispute - They have sending me a check for $5, 082.50/
Please consider this this complaint closed
see below for the email from them:*****,

Ok we will refund to you the amount of $5,082.50 and you keep all the products.
Initial Complaint
Date:06/08/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The date of the transaction was May 13, 2023. The purchase was made while attending DragCon '23 in ***********, **********. I was approached by the salesperson who invited me to do a demonstration of their product. I and my daughter agreed to let her tell us about the product. She asked to physically put the product on my skin. I was wearing makeup and asked if it would mess it up by putting the product on. She said that it would not and proceeded to put on the Deep ******************* Solution underneath my eyes. After the application, there was some tightening of the skin. She went on to explain that I would only need to use a small amount every night for one week and then just once a week thereafter because the effect/results would be long-lasting. I liked the look of the tightened skin underneath my eyes but expressed that I couldn't afford it. She kept offering me discounts and bonus items. She offered me the larger size (****oz) and said it would last five years. After her assurance of the product quality, longevity, and discount, I agreed and made the purchase. I paid $273.75. The claims that were made were absolutely false. I have not had the promised effects. Despite following her instructions, I have almost exhausted the contents of the item! I do believe that this is a total scam and want others to know about the misrepresentation of the product's effects, longevity, and cost. Buyer beware! I feel duped and would like this company to make amends by providing me with a refund. I did not retain her business card or receipt as I did not feel that I would need them, but I am able to support my claim with my credit card charges and photos of the item.
Business Response
Date: 06/08/2023
We are very sorry to hear about this complaint and that this customer is not satisfied and we would be happy to exchange her product for something else. Our policy is No refunds but exchange only for our products which is shown on all the documentation that the customer signed, which comprises of 3 different documents. Please offer this solution to this customer and we will exchange her product gladly.
Customer Answer
Date: 06/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:03/27/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 18, 2023 I was called into the Jouvalle booth to try an eye cream product. The young lady from ***** was very much a salesperson. She was really pushing the sale for the eye cream and with it I would get 2 products for free. The price kept changing when she asked me to purchase the product. I had told her no several times. She showed me a box that had $400 on it and whispered in my ear that she could sell it to me for $200 and I would get the other 2 boxes for free. I said ok, and she went to ring it up. She was going to use the RedLight on me and told me how beneficial it was. She ran over to have me sign the clover machine. I signed, not noticing the price. A gentleman came over and started to sales pitch for the RedLight. He asked if I ever considered plastic surgery and I said no. He said that costs around ****** but the Redlight was less expensive. He said the Redlight was ****** but I could get it less than that (while never actually using the product on me like I was told). I said I'm not paying that kind of money, he brought it down to ***** and then maybe $3600 and I said no, and he was done with me. He didn't demo it on me like I was told. I was trying to get my stuff together and leave ready to get away from the high pressure sales tactics.I grabbed my purchase and left. The girl came up and had the receipt and it was put in my bag. I was kind of stunned how they turn on you when you don't make a purchase. I was taking the product out of the bag the next day and noticed it was ****** over what I was told. I immediately called and a man answered the phone. He asked who the cashier was and I told him and gave the transaction number and then he asked for the last 4 of my Credit Card. He said he would talk to the person that sold me the product and get back to me. I stressed again, what I was told and he asked if I wanted that 100 in products, I said no, I wanted the 100 back they overcharged me.
Business Response
Date: 04/03/2023
The customer called us and we called back 3 days ago, First of all please understand that we have 1,000's of customers and sales and our customer service does its best to decipher which show and where exactly, seeing as the customer did not exactly explain which show and date etc. This takes time to trace back nd 3 days ago we tried calling and she customer did not answer and we wrote a text message to her as you can see from the attachment.
The customer received 3 products from us as follows: Syringe which we sell wholesale for $199, check it out on our website and it costs retail $900 and same on Amazon.
The dark circle and eyelid solution which we sell wholesale for $99, again check it out on our website and it costs retail $400 and same on Amazon.
The last item the day cream was given as a gift and it usually sells website retail price of $200 and also on Amazon.
We give this day cream as a gift for an incentive for a good happy customer. the customer obviously did not hear good and thought that her understanding was that all the goods she bought were for $199 but that is just the wholesale price of the syringe so i think this is her mix up even though we tried to explain this to her. She did not lose much time in complaining to you the BBB and as we explained above it takes a little time to trace this back seeing as we were not given too much information of which show etc, credit card info. etc. so this takes time to search for!
To satisfy this customer we will refund the $100 and hope she will be available to give us her credit card information when we call her even though the mistake was hers by not hearing the correct information of the pricing of the 2 products she purchased and in good faith received a 3rd product for free.
Initial Complaint
Date:02/16/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I paid $319.05 total for 2 items on 2/3/2023 at the ************** in ******************, **. Jouvalle ******************* Solution And Jouvalle Dark *************** Solution The sales persons name was **** that sold me the items. He called me the following morning to sell me more items that would of cost me $10,000.00 which I was shocked. I told him I had a reaction to the products that were applied the day before. I told him I had a very bad reaction to the products.. He told me to call customer service and text him the picture (which I did). I called the number **** had given me several times Including yesterday but I still did not get any response. I texted **** back with my frustration and told him nobody has called me back. He mentioned he would text me the owners name (*****) and the phone number which he did but I was surprised to see it was the same number as customer service. I texted **** back but I did not get a response .I was quit surprised to see that on both boxes of the 2 items I bought it says to do a patch test first and felt that the sales person should have not applied so much in my face the day before. I appreciate you and the time you spend in this issue. If you need any other additional info please let me know Thank You And Have A Nice Day!*******************

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