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Business Profile

Shoes

René Caovilla

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoes.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent the wrong shoe originally . Also he tried to lie and say I only returned one pair of shoes when the associate already confirmed to me they have received both pairs. I had explained to him I have lupus and Im type one diabetic he just kept me waiting for two months until they had zero stock left and left me to decide on the exchange of shoes on the left over heels nobody wanted. I dont understand why he would do this to a customer trying to make a purchase. Its unprofessional. Especially with the health conditions I have I even told him that Ill work with him to exchange the heels to stay a customer but he just continued to haggle me and in the end tried to over charge me a total of 128$ as stated in the texts when Ism showing the evidence that he told me to pick a shoe $530 and above because that was the credit I had from the other shoe that was $530. I even showed the picture the shoe is price at 600$ and the price difference is only 70$. The fact that I remained patient for 2 months speaks volumes. Then I realized he was trying to scam me. Total is 1230 with ten percent off. 1162 is what I paid because they honored the 10 percent off.

  • Initial Complaint

    Date:10/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of heels with them on August 23, 2024. Unfortunately, they were too small as many others have complained about regarding this business. I immediately returned the shoes and reordered the exact same shoes in a bigger size. According to their policy stated on their website a customer should be refunded within 14 business days upon recipient of the item. Supposedly, they had a glitch in their system and thats why my refund was held up. I have called, WhatsApp them and emailed them back and forth the entire month of September and October. Today is now October 17th and I have yet to receive a refund in my bank account despite the fact that they sent me an invoice as proof that they submitted the refund to my bank account since October 4, 2024. My bank disputed the transaction for me and reached out to **** caovilla and this business never even responded to my bank still to date and my bank reached out since September 15/16 to them. At this point this is fraud and I would highly recommend you NEVER shopping with this business as they are fraud. I still have no refund despite all my proof of emails, proof of them supposedly refunding me. Please take your money elsewhere as in my 34 years I have never received such fraudulent, unprofessional, incompetence from a company/business. They need to be investigated immediately and I want back every ***** that they owe me.

  • Initial Complaint

    Date:09/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting a formal complaint against **** Caovilla regarding an unresolved issue with my order (Order Number: RC-US-********). I placed this order over a month ago, and the company promised delivery within 5 days. However, the product has yet to arrive.I have contacted **** Caovillas customer service multiple times to request a refund, but each time my request has been refused, with the company claiming delays due to internal processes. I find this unacceptable as no clear solution or timeline has been provided.I am seeking your assistance in ensuring that **** Caovilla promptly issues a full refund for this undelivered product.Thank you for your attention to this matter.

  • Initial Complaint

    Date:08/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****************** has finally responded to my email, and has sent the returning label. I am now waiting for them to receive the package and to return my money back.nd me a returning label because they were on a holiday, it has been 17 days and they still haven't made an effort in sending me the returning label, in order to get my money back. I would also like to be sent a brand new pair from them in excellent condition for free, seeing as how they failed to send me what I evidently payed for and for experiencing such an inconvenience.

    Business Response

    Date: 11/11/2022

    Good morning, 
    The customer contacted us on 05/08/22 to inform us about the unacceptable condition of the shoes.
    The return has been authorized on 05/09/22.
    The return has been delivered on 15/09/22 to our warehouse and it has been refunded on 21/09/22.
    On 02/11/22 we contacted the customer sending the refund proof.
    On 08/11/2022 we have contacted the customer providing a 20% discount code for her next online order.


    In case of further questions write us an email at ****************************************************************** or call us at  *** *****************
    We are available From Monday to Friday from 9:00-13:00 and 14:00-18:00

    Thank you,
    Customer service **** **********************


René Caovilla is NOT a BBB Accredited Business.

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