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Business Profile

Self Defense Devices

The Brass Knuckles Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Defense Devices.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe this company is a scam. I placed an order on June 20, 2025. I received no email confirmation. Since I have emailed multiple times, called several times, and also messaged through FB. No correspondence back whatsoever. This company's website should not be able to operate freely if it is a scam. I would like to warn *** so they do not make the same mistake I did.

    Business Response

    Date: 06/30/2025

    This customer's complaint has been resolved.

    His order was shipped and delivered to the address he provided at checkout.

     

    USPS 9405511105496821702268

    Delivered
    Monday, June 30, 2025 04:12 AM
    ********, **

    Shipped To:
    ****** ********
    *********************************************************-8158

  • Initial Complaint

    Date:06/11/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made an order and didnt receive no email of processing. Paid for priority shipping and havent heard anything in 12 days

    Business Response

    Date: 06/11/2025

    USPS 9400150206210040590765

    Delivered
    Friday, June 6, 2025 04:35 AM
    **********, **

    Shipped To:
    ***** *****
    9111 ********* DR
    **********, OH 45251-1942

  • Initial Complaint

    Date:03/13/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 7th I Placed my order with The Brass Knuckle Company and received no email confirmation, so I tried to call. This company has no communication with customers. Ive called many times and they dont answer the phone. Ive emailed, no answer. This is obviously a scam website and I want others to know its gonna take their money. How can a website exist thats total fraud? Crazy!

    Business Response

    Date: 03/13/2025

    This customer's order has been shipped and the tracking information is below. We have not received any email or phone communications from this customer. Perhaps there was some miscommunication? Please email us at ******************************** for further assistance.

     

    USPS 9400111206211225194342

    ETA:
    03/17/2025

     

    Shipped To:
    ***** ***** JAVELINA OUTDOOR EDUCATOIN
    ************************************************
    *************************************


    Customer Answer

    Date: 03/13/2025

    Of course, today 3/13 they sent a conformation and tracking number. There is no movement on said package.

    Please disregard my previous message. I will wait to see if this actually pans out. 
    thank you. Sorry for the inconvenience.

  • Initial Complaint

    Date:02/27/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Number: Date Ordered: Wednesday 25 February, 2025 Products: x Brass knuckles 100% non metal - = $28.95 ------------------------------------------------------Sub-Total: $28.95 **** **** Domestic Priority Mail (Usually arrives 2-3 days after shipping.): $12.99 Order Total: $41.94. I have checked the site just to the same status: processing. I've just want info on my package so please. I might open a dispute with the bank for a refund.NOTED: I've checked my email and the spam folder multiple times to no avail

    Business Response

    Date: 02/27/2025

    This customer placed an order on 2/26/25. We expect to ship this order on 2/27/25, which is today. We have emailed this customer and explained to him that he will be emailed a tracking number when his order is shipped. I hope he understands that there is nothing unusual going on with his order. Our normal processing time for orders is currently 2-3 business days.

    Customer Answer

    Date: 02/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ***********

  • Initial Complaint

    Date:12/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on December 15. I was sent an email telling me my item shipped there is no tracking number available. It's been almost 10 days. I have not received nothing and the company will not answer me back through email or by phone to give me my tracking number. I have sent them multiple emails. I have called them multiple times. They are doing me like everyone else on here. Says they do them scamming. I'm going to contact their state Attorney General and report them. They need to be investigated. They've been doing this way too long. They truly need to be closed down & put out of business permanently!

    Business Response

    Date: 12/26/2024

    This is a strange case. We have repeatedly emailed and replied to this customer but it seems he is not receiving our communications. I would suggest that he please check his spam folder and add ******************************** to his address book.

    This customer's order has been shipped and delivered to his address. Please see the tracking information below.

    USPS 9400111206211365124278

    Latest Update

    Your item has been delivered and is available at a PO Box at 7:26 am on December 23, 2024 in CASH, AR *****.

    Shipped To:

    ****** ******
    *****************
    Cash, *************;   *****

     

     

     

     

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 12th 2024, I purchased a product from the Brass Knuckle Company for $59.99. The item arrived and does not work. I reached out through the portal on their website twice. Have called the number provided multiple times and it goes right to voicemail. It seems like very poor customer service due to the fact I didn't receive any emails with tracking numbers or receipts.

    Business Response

    Date: 12/17/2024

    We have been in contact with this customer and we have offered a free replacement item or a refund.

    Customer Answer

    Date: 12/18/2024

    I'm truly sorry, the emails were not showing in my outlook app. I truly apologize and the company has done the proper job of fixing the issue and seem to have great customer service. I take full blame and am truly sorry.

    Customer Answer

    Date: 12/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I take full blame for their replies not showing in my email app. I hope to give them 5 stars and a great rating and this was all my fault.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:12/06/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 21st of November 2024 I purchased two items from the brass knuckles company. I was charged $69.94, my order number is ******. I have sent emails using their contact us link on their company website requesting customer service to no avail. At this point I just want my money back.

    Business Response

    Date: 12/06/2024

    This order was shipped and delivered to the cardholder's AVS verified address. This customer has not contacted us to request a return authorization. We are happy to issue a refund for any items cardholder wishes to return. Please have cardholder contact us at ******************************** to initiate a return.

     

    USPS 9400111206211901776473

    Delivered
    Tuesday, December 3, 2024 06:34 AM
    **********, **

    Shipped To:
    **** ****
    *****************************************************************

     

     

  • Initial Complaint

    Date:06/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently ordered an item from the company and have emailed them several times to get an exchange but have not been able to to get a response the product i ordered had measurements that were a significant amount below the description and therefor do not fit my hand . I would just like to return or exchange these but cannot get in touch with the company at all

    Business Response

    Date: 06/28/2024

    We have been in continuous communication with this customer. We replied to his emails on June 11th, June 20th and June 22nd. I suspect that the emails may be going to his SPAM folder. We are happy to refund or exchange any items he wishes to return. He sent several messages but did not request a return in any of his emails. I have updated his order status to RETURN PENDING and sent him return instructions via our website. If he did not get the message via email he can log in to his account on our website to see the return instructions.

     

     

  • Initial Complaint

    Date:04/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Brass Knuckles Company on April 15, 2024. It is April ************************************************************************** any kind of further information about my purchase. I spent almost $35 on the purchase. I have been told that Brass Knuckles Company is not reliable so I was wondering if I am getting scammed. If I dont receive my item or any kind of information I will end up calling the credit card company for a full refund. But as of now I have no information on my order and if I will receive it or not. My order number is ******

    Business Response

    Date: 04/24/2024

    9400111206210164423520

    Delivered
    Monday, April 22, 2024 10:14 AM
    *****, OK


     

     

  • Initial Complaint

    Date:02/11/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from them on 2/9/2024. I never received a confirmation email or receipt. I have sent several emails with no response. This is in regards toOrder Number: ******. Since ordering I have been told they are a scam.

    Business Response

    Date: 02/12/2024

    This customer was experiencing difficulties receiving emails and the issue has been resolved.

    Customer Answer

    Date: 02/12/2024

     
    Complaint: 21278643

    I am rejecting this response because:
    I am not experiencing difficulties receiving emails. He sent one email and I received it. *** asked several times for a tracking number and cannot get it. And I cannot get confirmation that my order has been sent.
    Sincerely,

    *************************

    Business Response

    Date: 02/13/2024

    This customer's order has processed and shipped.

    **** PACKAGE ID: **********************
    Departed **** Regional Facility February 13, ****, 03:00 AM, *********** ** DISTRIBUTION CENTER

The Brass Knuckles Company is NOT a BBB Accredited Business.

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