Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security System Monitors

Stanley Convergent Security Solutions Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see the attached document with all details.

  • Initial Complaint

    Date:09/27/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially reached out to Stanley beginning August 12, 2022. MY Attempting to address malfunction and/or to get my home security alarm monitoring system fixed and operational. I realized that my home monitoring keypad was not changing/updating and also that my iPhone app (that allows me to set the alarm remotely etc.) quit working. I called to have them test the signal It was determined that my system was not sending a signal to dispatch, hence not being actively monitored. After over 2 weeks of phone calls, I was finally able to get a technician scheduled to come to my home AUGUST 25, 2022. The technician confirmed that my system no longer worked because there is an outdated cell card installed. I was explained that I had 2 options, to purchase a new cell card or upgrade to Wifi instead. I told them I wanted to upgrade to a WiFi card immediately and that since knowing that my home monitoring system was not being monitored I felt unsafe. Since this initial finding and determination of what equipment I needed to get my home alarm system back working and upgraded - Stanley has been very neglectful in following up with me and is not providing me with a solution. In the meantime, I am continuing to be billed for monthly monitoring that is not being done. My home is not be monitored, I feel unsafe, and I am being billed for a monitoring service I am not getting. PLEASE HELP ME! I have a detailed communication log to show my failed efforts with this alarm monitoring company. I have been told numerous names and phone numbers etc. I just want my system fixed and operational.

    Business Response

    Date: 11/11/2022

    We take ****************************** complaint very seriously. We have discussed these concerns with everyone involved and coached these individuals on the importance to timely responses to our customers. We have also installed the appropriate communication module on 10/18/2022 and ensured her alarm system is communicating to our central station.

    ************************

    District Operations Manager.

Stanley Convergent Security Solutions Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.