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Business Profile

RV Repair

Road Bear RV

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rented a ** 21 months ago B-WAC-*******. The trip an ** was a disaster, but I never wrote a review about it because Road Bear was going to do the right thing and give us a redo trip. Just called today to set up our trip and how lucky for me they "updated" there system and any old reservation from 2023 and back are no longer in the system.The trip started fine until we reached the ******* at 12am.No water hoses, sewage lines or TV cable for full hook **** NOTHING.Next the slide pop out had trouble opening. Next the fridge stopped working and a strong smell of ammonia was coming from it, next the CO2 alarm started going off and never shut off. The alarm was so loud (and rightfully) so the ** park made us leave. We then had to rent a hotel for the duration of our trip. The 1800 roadside service number I called had me on hold for over a hour with finally no one to service us.This all sounds like the worst experience right? Yes, but I was told my account would be noted and a redo trip was appropriate. I didn't want my money back. I wanted exactly what they said they would do.Family trips are not easy and not something we can do every year, but 21 months later and a baby later we decided to have another go at **'ing. I've rented before from Road Bear and every time we had a issue they solved it, but now with "The new system" I'm screwed? So when you rent from them babysit and double check their work, make sure everything is working and all equipment is ready and if you have any issues just know they will fight you now tooth and nail on their s**** up thanks to the "new system".I was told by someone I was clearly bothering that an upper management person would reach out to tell me in a higher paid voice I'm SOL.

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