Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with my timeshare agreement. After careful consideration, I have concluded that the timeshare does not provide the value I was led to expect.I can secure accommodations at top resorts for less than $100 per night, while my timeshare costs $235 per month with no guarantee of availability. Additionally, the maintenance fees are exorbitant and may increase by up to 125% annually, leading to unmanageable costs.The investment aspect is also disappointing. Paying $4,020 annually for points that must be used within two years, or they are forfeited, does not align with my understanding of a worthwhile investment. The uncertainty of availability further undermines the purpose of purchasing these points.Most concerning is the burden this timeshare poses, as it transfers to my children upon my deathsomething I do not wish to leave them.Given these circumstances, I am formally requesting to be released from my timeshare agreement. I kindly ask for guidance on the procedure for exiting the agreement without incurring substantial penalties. Please advise me on the necessary steps and any assistance your company can provide in this matter.I appreciate your prompt attention to this request and look forward to resolving this issue amicably.Sincerely,******* ****** ************ *******************

  Business Response

  Date: 10/16/2024

  Please see attached response by *****************, to complaint #********, Thank you.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to deal with this issue with the business but they have not responded unfortunately. Backstory a group of us stayed at Tahiti village last week from Sept 26-Sept 30 and our time there was amazing however previous to our stay we were told they over booked and our reservation was no longer. They did not have any rooms to accommodate us and we were told that it wasnt their fault but the time share RCIs fault. *** said it was their fault but Tahiti villages fault for over booking. So we were stuck in the middle and unfortunately paid the price. I called back a couple days later before our trip and asked if they had any rooms available because I had seen some online and sure enough they had the same room that was cancelled on us in the first place. Of course it was triple the price but I booked it since we had other friends of ours staying there for our 40th birthdays! I just want someone to take responsibility for this as it was 1000% not our fault but we ended up paying the price. As far as the resort went it was a really nice place but unfortunately as far as our experience went with booking we would think twice in booking there again. I would really appreciate a refund and pay what we were originally told. We paid over $1700 Canadian which was $1000 CAD more then we were supposed to be paying. The reservation was under my name ******** **** but billed to my friend ***** ***** Thanks,******** **** ***** *****

  Business Response

  Date: 10/07/2024

  Please see attached response by ***************** for Complaint ********, Thank you.

  Business Response

  Date: 10/07/2024

  Please disregard the previous response, we are wanting to research this a little further. My apologies. 

  Business Response

  Date: 10/08/2024

  After review of Consumers Complaint, please see attached ******************* response, Thank you, 

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22390217
  
  I am rejecting this response because:

   

  I understand that it is RCIs fault as well but before reaching out to the better business Bureau I contacted both RCI and Tahiti Village and both blamed each other . Nobody would take responsibility so in the end, we as customers were the ones who got screwed over. Tahiti village had our reservation and then apologized for over booking, I dont think ghat is ok! Especially when I called back and they ended up having the exact room we had originally booked available
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 10/08/2024

  Please see ******************* response to rejection on Complaint ********, Thank you, 

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  . I am writing to address the lack of response to all our previous correspondence to this resort. regarding the timeshare agreement we entered into with Tahiti Village in October 2017. Despite our attempts to engage in a meaningful dialogue regarding our concerns, we have not received a any response.

  Business Response

  Date: 10/01/2024

  Please see attached Soleil Management's response to Complaint 22365687, Thank you

  Business Response

  Date: 12/20/2024

  Please see attached response by ***************** on 2nd complaint #********. Thank you

• Initial Complaint

  Date:09/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During a visit to *********, ******, we found accommodations at Tahiti Village, but it came with the caveat that we attend a presentation. It wasnt until the end of the presentation that we were told additional time spent with a dedicated salesperson was also mandatory. We informed the salesman working with us that we had far exceeded the committed time, but he wouldnt allow us to leave.The entire basis of our purchase stemmed from statements made by the sales staff that we were purchasing a piece of real estate that could be sold at a later date for profit, the claim made repeatedly by the salesman in *********. Now we know that the resale market for timeshares are worthless.After agreeing to purchase, we were taken to a different room where we were rushed through the review of our contract. We were never given a chance to have this contract reviewed independently, and the entire transaction was extremely pressured.We were grossly misled that we were purchasing a real estate asset, which took place in April of 2018.Our last trip was in November 2023, and it is when we realized how run down the resort is,despite us paying annual maintenance fees and this is when we questioned our ownership.Since April of this year 2024, we have been trying to negotiate our release from this terrible company but to no avail. We have written to the company twice, only to receive a boiler plate response that simply points us back to the contract and threatens us with foreclosure if we do not keep up with the payments.We have even offered to pay off the mortgage debt, if, in turn, they cancel our contract, but they have failed to respond to this offer.

  Business Response

  Date: 09/27/2024

  Please see attached response by Soleil Management for complaint 22313120, Thank you

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently stayed at an hotel and I had multiple bugs in the room I took pictures and showed management team which his name was ****** and also spoke with the assistant manger name **** was very rude I was promised by ****** that he would compensate me for the bad experience I had and he has done nothing my daughter was bit by a bug on her cheek and security came down and made a report and also took pictures I have asked for this report multiple times and have not received it the property has done nothing for me and tell me they cant do anything I have video and pictures of the bugs in the room which I showed ****** and he refuses to refund me my money I pad to have an experience and this whole experience has been bad for me and my family I have been back and forth with the manager at Tahiti village and no one will help me

  Business Response

  Date: 09/13/2024

  Please see attached Response by *****************, agent for Tahiti Village Vacation Club, Thank you!

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22263692
  
  I am rejecting this response because: That is a complete lie I have 3 different witness that witnesss me calling the front desk which if you check the call history for that room on that night you they can see I called 2 times and was hung up I never asked for a late check out at all if you have me recording asking for that I would like a couple also 2 people came down to the room at 9am to take a incident report when I spoke with assistant manger she advised me that she would send security down to do an incident report my daughter was bitten by one of the bugs and security took pictures and filed a report I have asked for this report multiple times from ****** the manger and have gotten completely ignore I have the email with the date and time stamps showing me asking for the report on 2 different occasions I have also have 3 witness who witness security. Coming down to take the report and also take picture this company is trying to make it seem as if I was upset about a late check out which I never asked for there response it completely false and I would like to pursue further action 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 09/27/2024

  Please see attached ***************** response to rejection by Consumer ********, Thank you, 

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ********** received a free one-week stay at Tahiti Village in *********, **, as a gift for attending a one-hour presentation. The atmosphere was pleasant, and the speaker was engaging. We thought it was a great opportunity for affordable travel, so we stayed after the presentation to ask more questions. When we asked for time to think it over, the representative, *********************, pressured us to decide immediately, or we would lose out on upgrades.We felt rushed and bought our first timeshare. However, our stay was disastrous: the shower backed up, water was shut off, and our new room was filthy. It took over 45 minutes to get another room, and the staff was unhelpful.Since then, booking vacations has been nearly impossible, despite promises of ease and perks. Weve struggled to use our points, and the booking process is frustrating and unhelpful. Promised benefits like discounted flights were not as advertised.We feel misled by Tahiti Village/RCI. The timeshare has been a burden with hidden fees and unusable points. We request that our contract be canceled and a refund issued for any entitled funds.Thank *********** *****************************

  Business Response

  Date: 07/29/2024

  Please see Soleil Management's response to complaint # ********. Thank you!

• Initial Complaint

  Date:05/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Request for Termination of Timeshare Contract/Account #: ********* Dear ************************************************ are writing to formally request the termination of our timeshare contract with Tahiti Village (Account #: **************** becoming owners on August 8, 2008, our experience has been fraught with disappointment and frustration. Despite owning the timeshare for 15 years, we have only had five vacations. The stress from dealing with this contract is not conducive to ******* recovery as she is currently battling breast cancer.Initially, we were optimistic about enjoying regular vacations. We purchased a small one-bedroom Morea unit for one week every other year. In December 2011, we upgraded to an annual basis (Account #: ********** and were told we needed to purchase RCI, despite signing a block on the contract indicating it was optional. We believed this would not affect our ability to book vacations, but it did.For five years, we were unable to secure a single week in ********* through RCI or the resort. When we finally managed to book a vacation in July 2017, we expressed our frustration and upgraded to a larger one-bedroom Bora Bora unit, explicitly declining RCI (Account #: ************* October 2020, we were offered a two-bedroom unit for a good price during an owner's update but were once again required to sign a contract with RCI (Account #: **********. We were assured that booking availability would improve, but it did not.Our next stay at Tahiti Village was tainted by our negative history with the company. We booked a trip for August 2023, hoping for a better experience, but had to cancel due to ******* breast cancer diagnosis and chemotherapy treatment.The ongoing stress from this timeshare is detrimental to ******* healing process. Given the unfulfilled promises and significant stress, we request the termination of our contract. We look forward to a smooth resolution.Sincerely,******* & *********************************

  Business Response

  Date: 05/21/2024

  Please see attached response by ***************** for complaint # ********, Thank you!

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to a timeshare presentation in August 2023. The salesmen used deceptive tactics to get me and my children's father to purchase a timeshare. I told the salesman that I could not afford to get the timeshare. Because, I would be having surgery in September and would not have the income that I reported to them. Because, I would not be working anymore. He told me and my kids dad that we would have to purchase the timeshare now in order to get the deal and that the company would work with me in anyway because, they in house finance and not through a creditor. I told him it would be a 100% chance that I wouldn't be able to make payments he told me and my kids dad that all I had to do was call them and they will work something out with me. They would do whatever they had to do so, I can have this timeshare even if it meant him coming out of his pocket. I also, had my mother listening in on the the line because, I was doubtful about getting into such contract without the approval of my mother and children's father who would have to make majority of the payments until I start back working. I could not afford to make the payments I called to speak with ******* and she basically said if I don't come up with the money they will cancel the contract and keep all the money. The last payment was due on December 28, 2023 on January 5, **** they sent me letter saying they cancelled the contract and are keeping all the money I paid.

  Business Response

  Date: 02/13/2024

  Please see *****************'s response to complaint #********, Thank you

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21283128
  
  I am rejecting this response because, the property was sold to me from Tahiti Village and I have been communicating with Soleil property management. The seller is TAHTI VILLAGE/ SOLEIL PROPERTY MANGEMENT/THE ASNY COMPANY LLC. Whom manages the property. I have entered a complaint on travel advisory and will reach out them today. You not accepting fault and telling me I need to reach out to the seller which would be none other than the companies I have been dealing with for the last few months. All these companies do is hide being all of this fictitious business names so, they don't have to be held accountable for out right stealing peoples money. I will be filing a small claims lawsuit if this problem cannot be resolved. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/21/2024

  Please see attached response by ***************** to Complaint # ********, Thank you!

• Initial Complaint

  Date:01/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reservation website is set up quite deceptively. The rate description does not include the words non refundable. I had to make a change to my reservation and they told me they could cancel the night's stay, but charge me the same.After looking at the system, you have to click on a tiny red "i" to find out the details of the rate. I never read the word non-refundable during my initial reservation because I didn't even notice the little red "i" let alone click on it.

  Business Response

  Date: 01/25/2024

  Please see attached response by ***************** to Complaint # ********, Thank you

  Customer Answer

  Date: 01/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  n June of 2023 I went to The Tahiti Village as part of a vacation package I had purchased knowing that I would have to go to a timeshare presentation. I have attended presentations before and after listening to the presentation I decline and am allowed to leave. This did not happen here. I was targeted as a single woman and instead of staying in the common area with the other people I was escorted by a man to a very tiny secluded office. There were no other timeshare customers there. the door was closed and he began. I listened to the presentation and declined. That is when the hard sell started. Once I said no to the first man, a second man was brought in and the door was closed. At one point there were 3 men in this small office putting pressure on me. I asked to leave and I was led to a patio for as they said just a break. This continued for several hours. It was supposed to be 90 minutes and this had to have been 4-5 hours of pressure. I was getting stressed and told them so. I was pushed into signing a contract although I was was never told about a right to rescission. It was at that point I was about to do anything to escape the pressure and this small room. I was targeted because I was a single woman and men were used to intimidate and pressure me into a "vacation package". They never told me the package was for Tahiti Village, as I had told them I didn't like Vegas and the hotel was old and run down so I would never be returning. They pushed the paperwork so fast and when I asked questions and hesitated signing, they said not to worry this just a formality. They targeted me because I was a woman and put pressure by keeping isolated and used the males to push and intimidate me into something I didn't want. Now I am being threatened they are going to ruin my credit unless I pay them. I do not feel single ************** at the Tahiti Village. I had tried to call and get no return calls. This has caused me great stress and emotional turmoil.

  Business Response

  Date: 01/24/2024

  Please see attached ***************** Response to Complaint # ********, Thank you!

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21192908
  
  I am rejecting this response because: This sale took place at Tahiti Village.  The representatives were from Tahiti Village and after the purchase is when I found out the property ZI purchased was Tahiti Village.  Tahiti Village is the property that is being sold and the threatening time share presentation took place by their people.  They are now using this excuse to get out of their responsibility.  Tahiti Village is the one who placed the mortgage.  I did not go searching for a mortgage or a purchase.  I was isolated and basically held captive for hours.  It is Tahiti Village is the one that is calling me to make payments for fees and membership fees  I need this membership canceled .  This is a company that misrepresent and takes advantage of women.  I am now having a financial hardship due to the unethical practices and taking advantage of single women. 

  
  Sincerely,
  
  *******************

  Business Response

  Date: 02/05/2024

  Please see attached response by ***************** on Rejection Complaint # ********, Thank you