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Business Profile

Property Management

Soleil Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were assured us of the viability of Last Chance bookings in ******* for our last-minute stays. However, she failed to demonstrate the program's functionality, leaving us in the dark.After the cancellation window had passed, we finally received login credentials *********************************************************** ******* were virtually non-existent. Despite countless logins since October 2022, we found no usable options, rendering the timeshare a waste.We received no training on how to use the program, and our frustration grew. When I vented my concerns to the sales manager, *******************************, 45 days post-purchase, he claimed it was too late to cancel and promised a video call to clarify the program, which was never executed. We were left clueless about the site and the timeshare.In December 2022, we were blindsided by six weeks of Family and Friends vacations, which they conveniently neglected to inform us about. A real estate agent suggested buying the weeks to sell for a $10,000 profit. I purchased them for $2,000, but there were no follow-*** or offers, and their promise to sell by February 2023 remained unfulfilled. Frustration continued, with silence in April 2023.The deceit continued as we discovered that our purchase of ****** points could only be used every other year, a detail hidden in the rushed contract signing. This financial hit and the strain on our marriage have made this a costly and unusable mess, far exceeding the cost of standalone vacations.

    Business Response

    Date: 11/15/2023

    Please see attached response by Soleil Management in regards to complaint # ********, Thank you
  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a reservation at ******************* contract ******* during the week of the maui wildfires. I was unable to stay at the property after the fires due to very limited access to the area afterwords and ended up staying on another part of the island for the rest of the stay. I emailed, and got a response that 'at a later time ' we will decide what to do with owners in my situtation, while other owners who hadn't arrived at the resort at all were given rebooking options. i'd just like to have the week to use again, however now owner services wont reply at all. I'd apprecate a response and hopefully be able to use the time next year in maui.Thank you

    Business Response

    Date: 11/08/2023

    Please see attached response by Soleil Management in regards to complaint ********, Thank you.
  • Initial Complaint

    Date:10/05/2023

    Type:Billing Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/15/2020, I bought a 10 years timeshare package with Soleil Management for $7440 and it has been paid off. I am billed a yearly maintenance fee $379.I have paid the maintenance fee through 4/1/2024. My account is current.I should be able to log into rci.com and book my reservations, but I cannot.They keep canceling my account for no reason at all.This is ridiculous and when you tried to contact them, they can't name a manager or a person that handle fixing these situations. You get a lot of run around. I am over upset that they keep canceling my rci.com's online account access.First time, it was done in June 2023 and they told me it was done by mistake.I didn't get access back until two weeks later. No refund was offer or an apology.Now, I discovered they have canceled my access again, second time. I tried to log on 9/29/2023 and I couldn't. I am not able to use my timeshare package since I'm not able to make any reservations.I want them to fix my access asap or refund my maintenance fee and package money. I didn't pay all this money and not be able to use it.Acct# *******

    Business Response

    Date: 10/18/2023

    Please see attached response by Soleil Management on Complaint *********, Thank you!

    Customer Answer

    Date: 10/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************
  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were behind on our timeshare maintenance fees. We were able to get our account back in good standing by paying off the balance of our timeshare maintenances fees of $483.30 on June 28th, 2023. Of which, $223 went towards our RCI membership. At the time of payment, we were told that our cancelled RCI account would be reinstated sometime after July 15th.Since July 15th, we have called the management company on a weekly basis to get our RCI account reinstated. Every time we've called we've spoken to a different person who has given us a different timeframe (**** business days, 48 hours, ***** days) as to when our RCI account would be reinstated. For 2 months now we have been going around in circles with them, talking to different mangers and getting a multitude of different responses, excuses and flat out lies. Now, they're threatening us, that if we don't pay our maintenance fees for next year (that are due by October 1st, 2023) RIGHT NOW, our cancelled RCI account will remain unusable and will not be reinstated even though we still have more than 2 weeks to pay those fees. This should not be a tit-for-tat exchange. We paid for 2022-2023, and we should be able to access our 2022-2023 timeshare week, or RCI points. This entire situation is unacceptable. A company should not punish their clients for being late months after their fees have been paid up to date.

    Business Response

    Date: 10/04/2023

    Please see attached response by Soleil Management to Complaint # ********, Thank you

    Customer Answer

    Date: 10/05/2023

     
    Complaint: 20644421

    I am rejecting this response because: 

         Soleil Management had 3 months after we became up to date with our timeshare fees to reinstate our RCI account. We did not have access to our RCI account until September 26th, 2023. RCI points expire after September 30th of every year. When they reinstated our account on September 26th, 2023 that gave use 4 days to use or lose our points for the entire 2022-2023 use year. We paid $223 on June 28th, 2023 to be able to use those points, however Soleil Management gave use 4 days to use or lose those points due to their negligence with reinstating our account. In order to save our points, we paid $159 to extend our 2022-2023 points into the 2023-2024 use year. We are requesting that Soleil Management pay this fee (receipt attached) as they gave us only 4 days to use or lose our points as opposed to being able to use them in July, August, or September 2023. 


    Sincerely,

    ***** Stream

    Business Response

    Date: 10/26/2023

    Soleil Management apologizes for the delay in its response to Consumers Complaint ******** as we were waiting for information from RCI.  Please see attached Response. Thank you!

    Customer Answer

    Date: 11/05/2023

     
    Complaint: 20644421

    I am rejecting this response because: More blatant lies from this company. I have provided evidence that our account was paid in full on June 28th. It took the management company nearly 3 months to pay RCI. During those 3 months, we were unable to book anything with our RCI points. Soleil should be responsible for paying for our points being extended because we could not use them for 3 months due to their blatant lies, misinformation, and pure lack of training of its employees on proper communication.  From June 28th through September 22nd when I emailed every upper management in the company and filed this BBB (in September) complaint, Soleil employees did absolutely nothing but tell us lies and different excuses as to why our account wasn't reinstated in a timely manner over and over again. This is deceptive business practice. This issue needs to be rectified by:

    1) Paying for our RCI points to be extended.

    2) Creating an SOP for its employees to follow as it pertains to reinstating RCI accounts.


    Sincerely,

    ***** Stream

    Business Response

    Date: 11/20/2023

    Please see Soleil Management's response to 2nd rejection dated November 20, 2023, Thank you!

    Customer Answer

    Date: 11/23/2023

     
    Complaint: 20644421

    I am rejecting this response because: This is the exact same response as received previously, copied and pasted word for word. Once again, although "payment arrangements" were made, with the balance being paid off on August 1st, I paid the account off early on June 28th. I have previously attached proof of this transaction. This has absolutely nothing to do with RCI. I paid SOLEIL MANAGMENT on June 28th. On June 28th my balance was PAID IN FULL. Not August 1st. It was Soleil Management's responsibility on June 28th to send an account reinstatement request to RCI. Please provide proof as to when this account request was submitted to RCI on our behalf. 

    Sincerely,

    ***** Stream

    Business Response

    Date: 12/11/2023

    Please see attached response to complaint # ********, Stream, *****. Thank you
  • Initial Complaint

    Date:09/15/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Soleil Management company manages the ************** ******************* They continue to deny owners' their right to hire a legal representation, they refuse to acknowledge my right and my request for them to communicate solely with my legal representative. Their continued harassment is unwelcome.Soleil claims my request to deed back the timeshare interest is a developer matter, however, they developer is no longer involved as I do not have a loan associated with it, just maintenance fees. They said I need to resell it, but it is impossible to resell it otherwise I would not have had to hire legal representation. They claim to take consideration to hardship requests but it is just a faade.

    Business Response

    Date: 09/27/2023

    Please see attached Response by Soleil Management in regards to Complaint ********, Thank you!

    Customer Answer

    Date: 09/28/2023

     
    Complaint: 20591050

    I am rejecting this response because: Soleil is not acting in the best interest of the association in which they manage.  We have not raised any allegations concerning the sale of the timeshare interest but yet they continue to make this a topic of discussion to push it back to the former defunct bankrupt developer.  They continue to tell owners to resell it but if the timeshare was actually marketable on the secondary market then hiring an attorney would not be necessary.  The management company continues to push the misrepresentation that it can be sold.  We've tried selling it but no success, so if any allegations regarding the sale need to be made, it is the fact that they told we could resell it (for a profit).  They will continue to push their rhetoric of "unscrupulous relief/exit companies" without addressing the root of the problem which starts with developers misrepresenting a timeshare interest has "value" and can be resold on the secondary market.  Not working with their owners only creates the necessity and demand for legitimate attorney/law firms to assist owners. We are happy to sign a DIL or they can add our timeshare to the long list of units being sold at trust sales to recover the property.

    Sincerely,

    ***************************

    Business Response

    Date: 10/04/2023

    Please see attached response by Soleil Management for complaint ********, Thank you.

    Customer Answer

    Date: 10/05/2023

     
    Complaint: 20591050

    I am rejecting this response because: If you won't take it back then update my contact information.

    *********************************

    **************, ** 33709

    *************************************


    Sincerely,

    ***************************

    Business Response

    Date: 11/03/2023

    Please see attached response by Soleil Management regarding Complaint #********, Thank you!
  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a completely paid for time share in Maui. My week is 9/9 to 8/16. Given the fire in ******* I am not able to use my week. I have paid every single fee. I was offered another resort in ********* or *******. I informed them by email that I did not want to go to either area. I asked for a financial compensation for my week lost. This was rejected. Cant save my week for next year because Im an every other year owner. Was told to deposit my week into an agency like RCI. Contacted RCI and they cant use my week because the resort was closed. Basically my week that Ive paid for is WORTHLESS. Now they have stopped responding to me by email. Very bad business.

    Business Response

    Date: 09/18/2023

    Please see attached response from Soleil Management on Complaint ********, for your review. Thank you
  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an owner at **************, ********* (contract #*******) and am speaking for a large group of owners who are struggling using their ownership due to Soleil Management's neglect of the online reservation system. As of today, August 8, the online reservation system shows that ************** in a Bora Bora is sold out August, September, November, December, January (****), February, March, April, May, and June. However, if any owner contacts customer service, they are told virtually any date asked about is available to book through the agent. This is not the purpose of the online reservation system and Soleil is neglecting it and not doing their job to maintain it. Although we are not yet to this point, a lawsuit may need to move forward to resolve this issue with Soleil Management as they have not resolved this issue nor have they followed up with me when I requested it last week during an online chat with ****. Soleil needs to do their job and update this system immediately and regularly so that owners can make reservations as needed. This large group is prepared to stop making maintenance fee payments and default if this is not resolved immediately.

    Business Response

    Date: 08/23/2023

    Please see attached Soleil Management response to Complaint ********

    Customer Answer

    Date: 08/24/2023

     
    Complaint: 20439050

    I am rejecting this response because: I expect a public response to this complaint.  I just received a voicemail yesterday when I filed this complaint more than 2 weeks ago.  I will return the phone call after I get a public response here.  

    Sincerely,

    ***********************

    Business Response

    Date: 08/24/2023

    Please see attached response by Soleil Management, sent to BBB on August 23, 2023

    Business Response

    Date: 08/28/2023

    Please see attached response by Soleil Management, sent to BBB on August 23, 2023

    Customer Answer

    Date: 08/28/2023

     
    Complaint: 20439050

    I am rejecting this response because: Soleil Management has done NOTHING to respond to this message.  The reason that we are in the public forum is because they refused to communicate about these matters when I contacted them, thus the purpose of the BBB Complaint.  Soleil Management needs to publicly respond to this message as this is now in a public forum.  To date, neither of their responses addressed ever one issue in the complaint.  

    Sincerely,

    ***********************

    Business Response

    Date: 09/06/2023

    Please see attached response to Complaint # ********, thank you!

    Customer Answer

    Date: 09/06/2023

     
    Complaint: 20439050

    I am rejecting this response because:  Soleil continues to not address the issue.  Why was the online reservation system showing no availability for weeks from August 2023 until mid July ****.  They are well aware that they were neglecting the online reservation system, not notifying owners of the issue or why there was an issue, and now they are being evasive in their answers.  Yes, the online calendar is now populated, but it was not for weeks if not months.  In fact, the 2023 has show that they are sold out for months, even though when I cancel and move a reservation into ****, the online system should then show those dates available in 2023, but they do not in that scenario.  

    Owners want answers as to why this is occurring and Soleil needs to reply in the public domain so that other owners can read there response.  Lastly, I have called and left Soleil a message more than a week ago without a return call.


    Sincerely,

    ***********************

    Business Response

    Date: 09/18/2023

    Please see attached Soleil Management's response to Consumer's rejection dated September 5, 2023, for your review. Thank you

    Customer Answer

    Date: 09/18/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  You have responded 3 times now and not addressed a single issue raised in the complaint.  Here is the complaint and 3rd response from me again below.  Please read it carefully and respond to the issues at hand.  This is now the 4th request for you to do so.

    I am an owner at **************, Las Vegas (contract #*******) and am speaking for a large group of owners who are struggling using their ownership due to Soleil Management's neglect of the online reservation system. As of today, August 8, the online reservation system shows that ************** in a Bora Bora is sold out August,September, November, December, January (****), February, March, April, May, and June. However, if any owner contacts customer service, they are told virtually any date asked about is available to book through the agent. This is not the purpose of the online reservation system and Soleil is neglecting it and not doing their job to maintain it. Although we are not yet to this point, a lawsuit may need to move forward to resolve this issue with Soleil Management as they have not resolved this issue nor have they followed up with me when I requested it last week during an online chat with ****. Soleil needs to do their job and update this system immediately and regularly so that owners can make reservations as needed. This large group is prepared to stop making maintenance fee payments and default if this is not resolved immediately.

    Soleil continues to not address the issue.  Why was the online reservation system showing no availability for weeks from August 2023 until mid July ****.  They are well aware that they were neglecting the online reservation system, not notifying owners of the issue or why there was an issue, and now they are being evasive in their answers.  Yes, the online calendar is now populated, but it was not for weeks if not months.  In fact, the 2023 has show that they are sold out for months, even though when I cancel and move a reservation into ****, the online system should then show those dates available in 2023, but they do not in that scenario.  
    Owners want answers as to why this is occurring and Soleil needs to reply in the public domain so that other owners can read there response.  Lastly, I have called and left Soleil a message more than a week ago without a return call.


    Sincerely,

    ***********************

    Business Response

    Date: 09/29/2023

    Please see response to rejection on Complaint ********, Thank you
  • Initial Complaint

    Date:08/07/2023

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My family purchased a vacation at ************** for one week. Wife, mother in law and 3 children. 8/4/23 to 8/11/23. Before our visit I was informed I would be able to have internet access for work. Upon arriving the day before work, Sunday 8/6 I asked hospitality and they allowed me to connect in order to get my computer connected to Wi-Fi it would need initially a direct connect to wired lan. This did not work and they informed to go to lobby in morning and it should work fine. I did my due diligence with my tech support with my company and they informed me it should be fine as well if I connect so I went down to the main lobby and was told I could connect upon doing so about 5 minutes later ******* came in yelling at me telling me to remove myself immediately cursing and escalating conversation. I tried to express who gave me authority and he shut that down I removed myself sat down on a chair in a lobby and asked for a manager. He told me to leave the lobby which later I was informed is private area and guests arent entitled to that area. If for any reason you are asked to leave you have to leave. Police were called and I was escorted off property for asking to speak with a manager and ************************* said for thinking I had authority to sit in a chair in a lobby when I was asked to leave. I grabbed my belongings and left, contactedthe local news stations and all of the management and ceo and vice president and local House of Representatives with no current resolve. Id like the organization to review the camera footage and see that I was not causing any issues and simply wanted to work while on vacation.

    Business Response

    Date: 08/08/2023

    Please see attached response from Soleil Management regarding complaint # ********, Thank you
  • Initial Complaint

    Date:07/20/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted them December 31st of 2022 to let them know my RCI account had been canceled in 2020 and I was unable to make reservations for a vacation to ****** I would be taking in April of 2023. I was notified by them that my account was canceled for an unknown reason. She explained to me that I needed to pay for 3 years of backpack for timeshare maintenance and RCI. 4 years back and all my entitlements would be given back up fro. ************************************************************************************************** any RCI account. We went to ****** in April with paying everything our self. We should have had time to use. I called them today and they said they don't know what happened. This is ridiculous that I haven't been able to use what I paid for. They cost me ********* of my own money.

    Business Response

    Date: 08/01/2023

    Please see attached Soleil Management's response to Complaint # ********, Thank you!

    Customer Answer

    Date: 08/09/2023

     
    Complaint: 20346838

    I am rejecting this response because:
    I did not receive any payment notifications from the company for those 3 years and because of ******* assumed they were closed because of it. I had given them the correct address but they still had my old information on file. I am paying a monthly amount every month for the mortgage and never missed a payment since I bought the timeshare, so obviously I wasn't ignoring them. I contacted RCI in February of this year at the same number she just gave you.  They informed me that they had not received anything from the company to reinstate my account.  They are not telling the truth. So I had to make arrangements for my trip to ****** elsewhere before pricing went up. Why would I all of a sudden receive emails from RCI daily now after they were turned in by me. I attached a screen shot of all the emails I have gotten from them and they restarted after they received complaint. Now my account is active but I have no points that they promised me would be given back after I paid the money in December since it was their fault that I hadn't received any bills for the 3 years. I want them to step up and take responsibility for their actions.  I want my points back I was promised and a free vacation because of the inconvenience they caused me. They received their money and they should not have taken 8 months to restart my membership after I turned them in. That is ridiculous and not professional. 
    Sincerely,

    *********************

    Business Response

    Date: 08/22/2023

    Please see attached response to BBB Rebuttal Complaint # ********, Thank you!
  • Initial Complaint

    Date:07/07/2023

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Weve been trying to get a response from this company for almost a year now. When we signed on, we were promised we could book reservations for any vacation time we wanted. No one mentioned that booking had to be done so far in advance and that we were not guaranteed the resort. We took a vacation in 2021 at **************, and we could have gotten better accommodations at a small-town motel. We were missing a lot of cookware, and our balcony stared at a wall, not precisely a picturesque view! We would be better off saving the money we are spending on your company and planning our vacations where we don't have a unit we are spending a fortune on to stare at a wall. We want to cancel our contract and need SOMEONE to answer an email for once.

    Business Response

    Date: 07/12/2023

    Please see attached Soleil Management Response to BBB Complaint # ********, Thank you!

    Customer Answer

    Date: 07/21/2023

     
    Complaint: 20286922

    I am rejecting this response because: 

    Weve consistently contacted you since July 2022 via mail and through the *************************** and *************************************** email addresses. If you have no record of that, it may be something to do with your record-keeping abilities and does not concern us. I would contact whoever receives those emails and ask about their lack of due diligence.

    Secondly, your apology means nothing to us without restitution for the situation. Were not interested in our comments being used for enhancement purposes.

    You are the management company, and we expect you to cancel or force Somerpointe to cancel our contract. We wont scam some other innocent person to make your company more money when the customer service is this terrible. What would we say to that person? You pay more than a downpayment on a house to stay in a resort thats no nicer than a roadside motel, and no one there is bothered enough to answer an email. The best you can hope for is a half-hearted apology after submitting a complaint to the BBB when no ones answered in a year. Now, sign on the dotted line.

    No way. Cancel our contract or expect more complaints like this to come through. 

    *********************

    Business Response

    Date: 07/26/2023

    Please see attached Response by Soleil Management to Complaint # ********, Thank you!

    Customer Answer

    Date: 07/31/2023

     
    Complaint: 20286922

    I am rejecting this response because:
    Soleil Management is the management company that sold us our timeshare. The seller will not contact us back despite multiple attempts at contact. Until you tell them to answer us and deal with our concerns, they will continue to come to you. 

    Sincerely,

    *****************************

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