Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Pacifica Property Management regarding an unresolved maintenance issue at my rental property.Since February 10, 2025, I have been unable to reach my property manager despite repeated attempts. I initially contacted them to report a broken air conditioning unit. They did send a technician to inspect it, and he confirmed that the unit needed to be replaced. After multiple follow-ups, I was informed that the repair had been approved. However, I never heard back from the technician. When I contacted him directly, he told me he was waiting on a partial payment from Pacifica before proceeding with the ************** of today, May 7, 2025, the ** unit still has not been repaired or replaced. I have had to purchase a window unit, which only cools one room. The temperature in the rental unit has remained above 80F for several months, which is extremely uncomfortable given the high heat and humidity in *************. I am also concerned about the ongoing risk of mold growth.Despite being a tenant for over four years and consistently paying rent on time, my calls and emails to Pacificaat least 13 documented calls and multiple messageshave gone unanswered. I find this lack of communication and failure to address a serious habitability issue to be unacceptable and reflective of poor business practices.I am requesting that the Better Business Bureau review this complaint and assist in holding Pacifica Property Management accountable for their neglect.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash everywhere (county trash cannot even get in to clear mattresses, furniture (all illegal to leave) at trash sites) leasing signs and lampposts broken, many balconies shored up due to dangerous situations, paint and wrought iron peeling all over, dogs way over whatever the limit is per lease being allowed for new renters. Tepairs being done with the cheapest of replacements and Im being told this is what we use now. I have been here for 14 years and the carpet is 17 years old and they wont replace it. Neither will they paint my unit. I feel like a second class citizen. This is taking place in ******************* in *********, ca.

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scenario: Tenant Dispute Over Lost 1st months rent and initial deposit payment paid by money ******** husband and I , tenants who recently relocated to *********, paid our initial deposit and first months rent via two money orders. However, the landlord claims after a couple of days of moving in that they lost these two money order payments. Management called me to see if I can help recover the money orders. After extensive efforts, I was able to get a refund for one of the money orders from ************* but couldnt locate the receipt for the other.Despite having email correspondence proving that the landlord lost the payment, they acknowledge their mistake however, they want me to pay againsomething I cannot afford to do, as I have already fulfilled my **************, the landlord has issued a 7-day Pay or Quit notice, demanding payment again. I refuse to pay twice for the same amount and is considering legal action. I am seeking a phone consultation with a tenant rights attorney to explore my options, draft a formal response, and determine the best course of action before time runs out.

  Customer Answer

  Date: 03/05/2025

  Since I last wrote about my situation, I have since obtained legal advise as we are going to court over this. They have taken my February 2025 rent payment and applied it to the lost money order that I gave them for my initial deposit and rent. And are now saying that I am due still for my February payment. Again, I have kept my money order stubs for that month to show the court that I paid my rent. And now again its March and I was attempting to pay rent and this time they are telling me they cannot accept my payments any longer.  So off to court we go on March 19th. I cannot understand how people can do this, Its just me and my disabled husband who is home bound due to a stroke and I am his caregiver. Our income is strictly his SSDI and Pension. Having to get an eviction for reasons not of my fault just seems so unfair. I cannot afford an attorney, so I will be going up against their attorneys myself in hopes that I am able to present my case clearly to the judge.  I think I'll be ok except I'm not an attorney therefore, I don't know the law all to well.  I'm seeking any advise I can get to help me prepare. 

  Customer Answer

  Date: 03/20/2025

  Notice anything wrong with this picture. Management was attempting to serve my neighbor notice for another unit. 

  Customer Answer

  Date: 03/20/2025

  Notice anything wrong with this picture. Management was attempting to serve my neighbor notice for another unit. 

  Customer Answer

  Date: 03/20/2025

  Notice anything wrong with this picture. Management was attempting to serve my neighbor notice for another unit. 

  Customer Answer

  Date: 03/20/2025

  Notice anything wrong with this picture. Management was attempting to serve my neighbor notice for another unit. 

  Customer Answer

  Date: 03/20/2025

  Notice anything wrong with this picture. Management was attempting to serve my neighbor notice for another unit. 

  Customer Answer

  Date: 03/20/2025

  Ive notified management several times about this uneven sidewalk. My husband and I have tripped from this several times. With my husband being disabled, one wrong fall could really bad. And still all theyve done was slap on some clay ****** Its still very dangerous. 

  Customer Answer

  Date: 03/20/2025

  Heres a few pictures of how and what this complex does and treats the tenants. One picture is the roof of the parking lot fell and has still not been fixed. Its been about 3 weeks now. The other picture is them blocking the handicap parking space one when I was parked there. And the other was to make sure no one can park there they blocked it with trash dumpsters. 

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue occurred with my past landlord. They took the $1000 security deposit along with $2300 rent via autopay when I had already moved out, totally $3300 in excess charges. After doing a walkthrough with the property manager i was told i would be receiving my full security deposit, however after months of reaching out to Pacifica and Rollingwood, I was told that no one could help me and i was advice to take legal action by employees of the complex.

• Initial Complaint

  Date:08/06/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment in June of 2024. The leasing agents kept the holding fee and when the unit I wanted was available, they contacted me but every time I attempted to visit their leasing office, there was no parking and there were maintenance people and security on site. After finding out they use RentGrow for credit checks when they are currently being sued for fraud, I accepted the apartments "denial" and requested a full refund. They claimed to have mailed me a check but I have **** informed delivery and no such check was ever sent by their leasing office, ***********, nor their management company. I have called their office and no one answers and their website illegally does not provide their property management numbers office. I have contacted them via their website as well as their phone line and left a voicemail requesting a callback. Now I have to file a chargeback with my bank and utilize this as a reference. Upon review of the website, they seem to be losing tenants and based on the reviews, the property management company allegedly steals from their tenants? Also they may be party to identity theft. Shameful if true.

• Initial Complaint

  Date:10/18/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern: I've had several issues with Pacifica since I started renting this property in August of 2022. We just barely received our pool key last month (September 2023) to draw a picture of the lack of communication. On July 4, 2023, we noticed our a/c unit was not working so we contacted the property manager and after several days they finally sent someone out to look at it. IT took four different occasions and two different people to discover that we were telling the truth about our air not working. Sweating through the summer with a toddler, the worst. We had to invest in several fans and coolers to be able to live here. Finally, after an entire month, they replaced the a/c unit. When we received our July 2023 bill from the power company, it was almost $400 more than last July's bill. I know there's inflation to consider, but that is outrageous. I sent several emails trying to get some portion of reimbursement for the ** not replacing the a/c unit for an entire month while it was running 24/7 and still not blowing cold air. I was told by my ** that my request was denied by corporate but I could contact them directly to appeal. It's been 3 weeks since I reached out to corporate, 4 voicemails and still no response. Absolutely ridiculous. I have email documentation to prove my case. Anything you're able to do would be much appreciated! Thank you,

• Initial Complaint

  Date:08/10/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out of this apartment complex March 31st of ******************************************** early May. Since then, it has been a complete back and forth on our security deposit being sent and us not receiving it. I have email confirmation from management saying it has been sent out (as of June 20th) and it still has not been received. I called them today (August 9th) and was told they were under new management and we actually owe $20 and will not be receiving any of our deposit. This is incredibly frustrating not only because of the back and forth and the changing answers, but now we are out $500.

• Initial Complaint

  Date:06/27/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing in the hopes of getting an issue resolved surrounding the return of $1,450 dollars owed me by this management company. I lived at ********************************************* at ************************************************************************** for 1 year, with our lease ending on 4/30/2023. I paid Pacifica SD Management $850 in a security deposit at time of move in. Due to an error on mine and my fiance's end, we also paid this company an additional $600 at our move out, as we thought we still owed for a month of rent, but did not. When we called the leasing office on the next business day to inform them of the additional payment and to get our money back, we were told it would be returned to us in 30 days, when we received whatever amount we would be getting back from our security deposit. On 5/8 at 5:49 pm, I received a call from the leasing office manager ******* stating that our apartment was left in great condition and that we would be receiving our full deposit and our additional $600 back, totaling $1,450. I gave her my full address for the forwarding of the refund check, which she advised would be coming from Pacifica SD Management in **********. On 5/29 , 3 weeks later and almost 1 month from time of our lease ending and our vacating, I emailed ******* at the leasing office for an update on my refund. The next day, on 5/30, she informed me that the check had been cut and sent on 5/22. When I asked her to verify the address, she claimed she did not have our apartment number. I gave this to her and she advised she would update the management company, and that she would keep me updated on the status. I heard nothing back until I called the office again on 6/26/23 and was told the same as before, a check was cut 5/22 and they would need to talk to their accountant. I am getting frustrated because I am financially strapped and they are withholding my deposit AND $600 of my money that they never had a right to hold to begin with. I need help getting this resolved asap.

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the Better Business Bureau,I am writing to express my grievance concerning a lease agreement at *******************, located at *************************************************, where I resided from December 31st, 2016 to August 31st, 2017.During my tenancy, my immediate neighbor, who exhibited clear signs of drug addiction, issued several explicit verbal and written threats to my person. The situation escalated to such an extent that I frequently found my online deliveries stolen. Consequently, I developed serious safety concerns that led me to the decision to terminate my lease agreement prematurely.In response to this situation, I consulted with the property manager at the time, ********. I was advised that if I were to provide an official police report validating my safety concerns, I would be permitted to vacate the premises without any repercussions regarding my lease agreement. Acting upon this advice, I filed an appropriate police report, provided a copy to ********, and vacated the apartment with the assurance that my lease would be properly terminated.However, I recently discovered in May 2023, almost six years after the incident, that my lease at ******************* was never officially terminated. This oversight has had a damaging effect on my credit report and was revealed when I was unexpectedly denied a lease application for a new apartment.This situation is highly distressing and unjust, given the severe safety issues that initially prompted my departure. I have attached below the correspondence with ********. She informed me during an office visit that I could leave if I felt unsafe.At this juncture, it remains unclear whether this issue resulted from a simple omission or an oversight due to negligence on the part of the property manager. Regardless, the failure to properly terminate my lease has had a significant impact on my credit history, hindering my ability to secure new accommodation. I seek the Better Business Bureau's assistance in resolving this matter and ensuring such a lapse does not occur in the future.Thank you for your attention to this matter.************************* ***********************

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at ***********************, ****************************** 823 from 5/31/2021 - 5/31/2022. I provided the Management with my forwarding address, and I have not received back any portion of my security deposit. I completely clean my apartment prior to leaving and left in a properly timely manner. I attempted many times to speak to a management person of the property to discuss my return of my security deposit. I have received many different responses from them ranging from I will get back to you, to "yes" you have monies to be returned but we need your forwarding address (then never receiving anything), to give me your phone number and I will review and get back to you (then never receiving any call). It is now February 2023 and I still have not had any closure regarding my security deposit. I would like my security deposit of $200.00 returned to me.