Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an HOA management company that manages the Sommerset 1 HOA in ***********************. The person I am supposed to contact regarding issues has a blocked email. I emailed the general email ********************************* and was our HOA contact was supposed to get back to me. She never has. It has been almost 10 days. I have called and emailed to ask simple questions about when our meetings are, how to get HOA rules and regulations, and how to contact the actual person. I can not get a straight answer. I am able to contact the accounts receivable department for them to receive payment, but when it comes to asking questions, our HOA contact is no where to be found. Her name is ***********************************.

  Customer Answer

  Date: 07/29/2024

  Thank you for the help. The company did reach out to me. I will be in contact if I need any others help. 

• Initial Complaint

  Date:03/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 1, 2023, Level Property Management was hired by my *********************************************** I received a letter advising me that my account will be transferred to Level Property Management effective November 1st and I should direct my payments to them beginning on that date. One payment was automatically withheld from my account and went to the prior management company on November 1st for $185. I also had an electronic payment of $185 go to Level Property Management on November 1st. I received a statement from Level Property Management dated November 16, 2023, showing that they received my November 1st payment from my prior management company, the payment I made directly to them, as well as a credit of $216 that was on the books of my prior management company (I mistakenly overpaid the prior company). As such, I had a credit of $413 on my account ******* that I requested to be refunded to me. I spoke with an accounts receivable clerk, named ******* that stated that my money was refunded on January 1, 2024, and that it had to be approved by the manager, ***********************. I sent two emails to *********************** inquiring about the refund (on February 12, 2024, and March 12, 2024). As of the date of this writing, I have not received a response or a refund of the monies due me.

  Customer Answer

  Date: 03/24/2024

  ATTACHED E MAILS COMMUNICATION

  Business Response

  Date: 04/11/2024

  Good afternoon,

  The check request has been processed and is awaiting the *****'s approval for payment. Please note that Level does not have the authority to refund or waive any HOA funds and has no signing rights for any bank accounts; this is a direct action of the ***** of ********** Level is encouraging the ***** of ********* to follow all laws as well as encouraging the ***** to approve this as soon as possible. We will continue to monitor the approval of ************************ check in the system and will inform him once it is approved by the *****. 

  Thank you

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21477625
     I reject their response because: on December 13, *****, *****************************, Community Assistant emailed me that my request to refund my $413.00 was sent to Level Management Accounting Department.  On January 1, 2024, the $413.00 deducted from my account. On January *******, I contacted ***************************** and she forwarded my call to the ***************************** and I was advised that my refund was sent to ***********************, ********************* Manager for approval.  I also called the President of the ***** of ******** and was advised that I should contact *********************** concerning my request for refund. I emailed ***********************, on February 12, 2024, requesting refund. No action was taken.
  ,
  Sincerely,
  
  *********************************

  Business Response

  Date: 04/22/2024

  Good morning, 

  The ***** of ********* for ************** has approved the refund check for the overpaid assessment amount. You should receive the check in the mail within 7 to 10 business days. Please let our office know if you don't receive the check by Monday, May 6th. Thank you

  Customer Answer

  Date: 04/22/2024

  I received that attached statement from Level Management dated April 15, 2024, showing that they increased my Account by $413.00, and refunded me $413.00 on April 12, 2024. As of this date April 22,2024, I have not received my refund.  I received a call from Level Management ***************************** on, April 19, 2024, informing me that my refund was approved and I should be receiving it by April 26, 2026.

  Customer Answer

  Date: 04/22/2024

  I received that attached statement from Level Management dated April 15, 2024, showing that they increased my Account by $413.00, and refunded me $413.00 on April 12, 2024. As of this date April 22,2024, I have not received my refund.  I received a call from Level Management ***************************** on, April 19, 2024, informing me that my refund was approved and I should be receiving it by April 26, 2026.

  Customer Answer

  Date: 04/22/2024

  I received that attached statement from Level Management dated April 15, 2024, showing that they increased my Account by $413.00, and refunded me $413.00 on April 12, 2024. As of this date April 22,2024, I have not received my refund.  I received a call from Level Management ***************************** on, April 19, 2024, informing me that my refund was approved and I should be receiving it by April 26, 2026.

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a condo in the ********************* managed by this joke of a property management company. I have been trying to get a roof leak and damage to my unit resulting from their negligence for 7 months. It took 2 1/2 months of me calling and emailing them to finally get a roofer out to fix some of the leaks. In that time multiple storms happened and water damaged the inside of my unit. I was told that the *** approved drywall repairs and that a contractor would contact me. It has been 4-5 months and no contractor has contacted me and water is still damaging my unit when there is a large storm. The managers say that they will call me back then they don't and I end up having to call them and leave messages for 3 weeks or more to finally get a response. When I do get a response they say they will have a contractor or the manager will call me back and nobody calls.This company is a circus and the management are clowns. Never do any business with this sham company. The 1.5 star rating on review sites that this company has is too generous. I give them 0 stars. This has to be a scam company, I refuse to believe that adults can be this incompetent. They may need a class action suit brought against them, and judging by the reviews there are plenty of victims of this negligent company.

  Business Response

  Date: 03/04/2024

  Good morning,

  Level Community Management works at the discretion of the ***** of ********* of **************** ******************* We are not property managers, our license is for ********************* **********************, therefore, we work explicitly under our contracted direction of the ***** of ********* that is elected by all homeowners within the community. All requests and issues are brought to the Association for consideration and approval. Level Community Management does not have authority to expend Association funds, authorize repairs, or otherwise act on our own regarding requests and issues. 
   
  In this particular case, repairs to the units roof were repaired during the week of 10/16/2023. A drywall contractor was also contacted. The unit owners contact information was shared, in order to schedule the work to be completed. As of the week of 11/15/2023, the owner informed that the drywall contractor had not contacted the owner. The Association then contacted a different contractor. On 02/14/2024, the drywall contractor informed Association that they received the request. After follow-up, and without knowledge of this complaint, the contractor informed Association that they will be contacting the owner on 02/28/2024, or 02/29/2024.
   
  We work under the directives and decisions of the Association, unless said directives and decisions are illegal. We provide all received concerns/requests to the ***** of the Association. Level Community Managements goal is to provide guidance that allows for the proper maintenance and repairs to occur, guidance that ensures the legal operation of HOA entities, and guidance that allows Associations to achieve their goals.
  

  
  

  Customer Answer

  Date: 03/04/2024

   
  Complaint: 21348508
  
  I am rejecting this response because:
  This response does not address this companies inability to return calls or handle issues in a timely manner.  The second contractor did finally come out to inspect the issue on  March 1st, we will see if you can figure out getting the issue resolved this time.

  Numerous times I have been told that the issue has been resolved, people were coming out to fix the issue, and that THE ***** HAD APPROVED THE REPAIRS.  Only for no one to come out.  Months later after finally getting in contact with one of your "managers", they tell me that the repairs were done then they are baffled after checking and finding out that the repairs werent done.  How is that the boards fault?

  Stop talking and fix the issue.  If you actually did your job there would be no complaints to address and you wouldnt have a 1.5 star rating.  You aren't competent enough to even call a contractor, not close to intelligent enough to be able to weasel out of responsibility for your mismanagement.

  This response will only be accepted when the issue is fixed.

  Sincerely,
  
  *****************************

  Business Response

  Date: 03/18/2024

  Good Afternoon,
  
  While the repair to the drywall was initially approved, the first contractor that was contacted by the Association failed to complete their duties, and failed to even contact the homeowner. The Association has since contacted a new vendor that was able to contact the homeowner, and gain access to the unit on March 1st,2024. On March 6th, 2024, the Association was informed by the vendor that the vendor would like to further investigate the source of the water intrusion. This investigation has been approved by the ***** of ********** and Coral ***** is currently awaiting the vendor to schedule a second visit to the homeowners property. We would also like to reiterate the fact that Level Community Management works at the discretion of the ***** of ********** and that extra attention and care is being taken regarding this issue. We will do everything within our power to prevent further delays to make this repair

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21348508
  
  I am rejecting this response because:
  

  Thank you for working on this.  I hope that it gets resolved quickly now.

  Overall this whole situation has been ridiculous. I have owned multiple properties and dealt with many property managers and boards.  Taking 8 months to fix an issue resulting in damage to property is negligence.   This company needs to accept responsibility like adults and reflect on how they can improve their processes.  Somehow they have convinced themselves that their customers are a nuisance.  The customers wouldn't be complaining if this company did their job like the millions of property management companies that don't have (and deserve)  terrible reviews for being bad.

  I don't believe a word you people say.  I will accept the response and close this complaint when the issue is fixed.  ********** throughout this process I have blindly accepted communication that this issue will be resolved only for me to be left in this position.

  Sincerely,
  
  *****************************

  Business Response

  Date: 03/29/2024

  Good morning,

  We would like to reiterate that Level Community Management works at the discretion of the ***** of ********* for **************** ******************* and that we are not property managers. The license we carry is for ********************* Management, therefore, we work under the contracted direction of the ***** of ********* that is elected by all homeowners within the community. 
  
  After reaching out numerous times for a follow-up, the contractor has been able to schedule access to the unit on March 28th, 2024 to perform a test to ensure that all leaks have been repaired. After that, the contractor will begin the process of making repairs to the interior of the unit. Level Community Management will work closely with the contractor and take extra care to prevent any further delay with this project.
  

  Thank you

  Customer Answer

  Date: 03/29/2024

   
  Complaint: 21348508
  
  I am rejecting this response because:
  

  "After reaching out numerous times for a follow-up, the contractor has been able to schedule access to the unit on March 28th, 2024 to perform a test to ensure that all leaks have been repaired."

  I was only contacted by the contractor once and made the appointment.  There were no "numerous times" in reaching out to me.  Don't start lying.

  The contractor came out on 3/28 and was able to locate some leaks coming from the unit above me.  Keep up the momentum and get this fixed quickly.  I have a huge hole in ******* and wall now.

  Sincerely,
  
  *****************************

  Business Response

  Date: 04/11/2024

  Good afternoon,

  In reference to our previous response, Level Community Management has been making numerous follow-*** with the contractor. We would like to apologize for the confusion. The contractor has found issues with the exterior near the second story window resulting in the water intrusion. The contractor will begin the repairs to the exterior on Monday, April 15th, 2024. From there, the contractor will begin the process to repair the interior damage.

  Thank you

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21348508
  
  I am rejecting this response because:
  

  Ok.  Thanks for working to get this done, finally.

  I am more happy with the recent progress on this issue.  I am just rejecting the response to keep the issue open until it is really fixed based on the history of this issue and my experience with this company.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This the second time I have filed a complaint against this company. This company continues to harass the tenants regarding inspection violations. Tagging tenants vehicles when there is no assigned parking and they have two vehicles and failing to deliver, finish, or advocate for the complex. The complex has been without a working security gate for at least one year. The could install a new gate program such as gatewise. Around November 18-25ish our mailbox came up missing and the management company has put the responsibility on the residents to rectify the problem? If we are tenants of a complex, we should not be responsible for getting our mailboxes replaced. The management office informed us, that not their problem and we have to get to the post office to get our mail. Some of us do not have a car or disabled. This company has fail to keep up the grounds as always. Every since the floods in September 2023, outside our building has had exposed pipes that someone can fail and hurt themselves. There are ditches where the flood water has left holes on the landscape not safe for children. This company continues to rip off the landlords monthly for HOA fees, but don't do anything but threaten them with fines instead of carrying for the property. This will soon lead to litigation for discrimination against brown and black people. If an investigation is conducted on this company, you will find their clients of an upscale nature will not have the same problems.

  Business Response

  Date: 01/16/2024

  Good afternoon,

  Level Community Management works directly for the ***************** of ********************** property management, we do not have any authority to act on our own, to expend funds belonging to Association, and must provide any issues or requests by owners as members directly to our board client for consideration and approval.
  
  In this particular case, the complainant is a tenant with a direct rental agreement with the owner and should be given to their unit owner. Tenants complaints have been received  by manager and responded to that they would be provided directly to the board for consideration.
  
  We work under the directives and decisions of the board, and unless their directives cause a violation of statute or laws, we adhere to them and their authority.  The issues this resident has sent to us as complaints of property condition and repair have in some cases been addressed with board and with service vendor repairs already completed.  The gates left open are due to recent repairs to correct, and are set locked open until we confirm repairs made are all that is needed and until board gives us the okay to set them back to open/close with automatic settings.
  
  We provide all resident concerns to our board client, as our concern is to guide boards to the proper maintenance and repairs.  Residents complaint issues have been provided to the board.

  Customer Answer

  Date: 01/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a water pipe busted in my front yard. I called a plumber who recorded a video that said this was not homeowners responsibility and to call our HOA to send someone out. My husband and I have called and left messages and my husband emailed the video and so for assistance immediately. No response still. Finally I email telling them I will seek legal action if I do not get a response. Finally someone replied saying they called a plumber Tuesday and supposed to have someone out and to send picture of water still leaking. I send a picture 5 minutes later with water still leaking alllllllll to get an out of office email saying they will return Monday. This is unacceptable. According to our community this company just ignores every resident in the community when there are problems but will make **** sure to fine you with stupid violations. We pay HOA to take care of our property not to take advantage and stuff their pockets. I am frustrated as my front yard is flooded and nobody is helping me. I am taking video and saving my emails of all our records plus phone records showing my calls. If nothing gets done asap I will take this to court.

  Business Response

  Date: 08/02/2023

  Good morning, Management received and email on 7/18/23 from the homeowner regarding the leak, stating they called a plumber and it was determined to be an issue that the City needed to address. Communications between management, vendors and the homeowner have determined the leak is the *** responsibility for repair and it has since been remedied. This matter has been resolved. Thank you. 

  Customer Answer

  Date: 08/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company manages numerous properties in the **************. They are charging over $900/month in *** fees for The ********************* and are not being held accountable for their fees. The neighborhood is a low-income and undesirable area, but deserve the same service as their higher end clients. The *** fails to keep the property up, failing the repave the the streets with pot holes, dumper trash everywhere, and the security gate needs to be replaced not repaired. Testimonies;#1 "Horrible horrible company they are thieves they will take your money and fail to manage the property they issue bogus fines because they are so bad at running the business they look for ways to scam you they have scammed my mothers owner for over a year applying invalid fees and when questioned they say they need to have a meeting to resolve fines but never resolve anything they let my disabled mother be attacked by a Pitbull and refused to contact the owner they constantly lie because they are incompetent I have filed a bbb complaint against the company stay away! Below are photos of how they manage their properties with broken gates and homeless running ravage"#2 "They are rude at minimum; malicious at best. The board they represent especially at copper creek charges and arm n a leg to provide nothing but salt and vinegar for every wound they inflict. From a total and permanently disabled veteran dont move into a community they manage!"#3"Unfortunately I could not give a negative stars, because they don't even deserve a 0. As a military member I have lived in a lot of places and worked with a lot of different Community Management teams and never in my 22 years have I dealt with a group so incompetent. They fabricate fines and exploit any minor detail to over charge their community members and to make matters worse they aren't even present enough to make the community better. NEVER recommend buying/renting in a neighborhood if these people are the community managers."

  Business Response

  Date: 07/24/2023

  Good afternoon, An *** management company works at the direction of the ***** of ********* for each *** they may manage. The assessment amount is adopted based on the financial needs of the association. The Community Manager and ***** of ********* are working diligently to obtain proposals to fix the asphalt and gate issues as well as continuing to work with the police department to reduce the homeless population around the community. Management continues to inform ******** Services of the overloaded dumpsters. Unfortunately, not everyone takes care in the community they live in and overload the dumpster areas; in most cases ******** Services will either not empty the dumpster because of the trash spilling out or they charge the *** additional fees. We will continue to work to resolve these issues and we thank you for your feedback and concerns within your community.

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20310998
  
  I am rejecting this response because: If our residence was located in *********, all these concerns would be address immediately.  Your board knows who they want to make changes for and who they don't.  The conditions and HOA charges are unacceptable.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/04/2023

  Good afternoon, the ***** of ********* and Community Manager will continue to work together with the vendors to address the issues within the community. As stated previously, they are obtaining bids for the asphalt and gate issues to be resolved. Please feel free to attend the next ***** meeting to address any remaining concerns with the *****. Thank you.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This HOA is a scam they told my mother and myself that they would be sending gate cards to us in the mail (free of charge) I specifically talked to ***************************** on several occasions Ive been in and out of surgery and I drove down their in person each time first they said they were out of stock of gate cards and as soon as they got them in they would send 2 via regular mail again free of charge she never sent them so I called last week and she apologized for forgetting to send them and stated they would be mailed out that same day she never mailed them so today I called the office and they said to come on down and pick them up I live in anthem I drove to pick my mother up 30 minutes from my home to then drive an additional 30 minutes to their office keep in mind I just got out of surgery for the 3rd time once I arrived they refused to give the card unless I paid $30 the gate to the neighborhood is broken currently and this is the 5th time this year its been broken there is a homeless encampment outside the front of the complex they refuse to do their job and are trying to scam us out of their lunch money they even admitted that they said they would mail them but then changed their story an said I still need to pay they will give us 2 gate cards and we will not pay for them they are notorious for scamming people if you look up their company their reviews speak for themselves they need to be held accountable and shown that they cannot lie and step on people just because their disabled I will not let this go I protect my mother at all cost Ive even had to contact the state to start the process to get the vagrants removed which is THEIR JOB this needs to be sorted out right away my mother has lived in her home for 24 years and has never asked for gate cards they are obligated to furnish her new cards I called and called and called to get the names of the people involved and they kept answering and putting me on mute below is proof of everything

  Business Response

  Date: 07/03/2023

  Good afternoon, it seems there may have been some confusion with the communication regarding the gate cards. The *** was out of stock when you came into the office to purchase the cards, but that did not mean they would be sent free of charge. All members are responsible for purchasing their gate cards for community access at $15 per card. There are two ways to accomplish this: you can come back in to our office with the payment and we can give you the cards on the spot, or you can send in payment via **** to our office and once the payment is received and applied to your account the cards can be mailed to the address on file. If there is anything else we can do, please send us an email to ******************************* and we will assist you. Thank you.

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20213367
  
  I am rejecting this response because: This entire response from the business is bs I called before I came down there both times the first time ******* told me she would mail the cards to us when they were back in stock if there was a fee she would have charged us right then and there. I have all the call records from all the times I have called this HOA and every time they guaranteed that the cards would be mailed WITHOUT CHARGE and each time I called back to ask why they didnt arrive ******* said Im sorry I forgot I promise they will be mailed out today It got to the point where she pretended to not be in office the very last time I called I spoke to the receptionist and explained the situation I also explained that there was not to be a charge because ******* told us the very first day in person she was waiving the fee. The receptionist said let me confirm and I told her please do because thats what I was promised and Im not driving 30 minutes away from my home to get my mom to drive another *********************************************************************************************************************************************** 45 minutes roughly as I was already out running errands once I arrived a big fat woman came out with an attitude saying nothing is free and you can pay today and we may provide credit back to the owner I told her no ******* told me the fee was waived who even are you I never talked to you about this situation so dont get in the middle ******* was standing behind her looking scared I directly spoke to ******* and told her to tell this huge woman that ******* told me there would be no fee for the 2 cards and that she promised to mail them ******* then confirmed and the woman said oh no there is always a fee and maybe you miss understood I told her theres no way I can misunderstand someone telling me they will mail the gate cards 3x with no fee this business is a scam and over $30 you can see they are a scam I recently got out of surgery and dont have time to play with these people if I have to Ill just take them to court over their negligence to maintain the property they are paid to maintain and they will pay out a lot more than 2 gate cards as you can see they are extremely childish over such a simple problem that they can resolve they need to **** it up and admit that their employee messed up if she didnt have the authority to issue the gate cards no charge but we were promised 2 cards and we will get them one way or another with no fee attached period

  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/24/2023

  Good afternoon, It was not communicated that the gate cards would be given or sent to you at no charge. The *** does not give out cards for free. As I understand it, you still do not have gate cards for your unit; if you would like to purchase them you can bring payment into the office or you can send payment into our office and we can get this taken care of. Our location is ********************************************************************************. Our office is open Monday through Friday from 8am to 5pm and closed from **** for lunch. Once payment is received we can issue the cards. Please note they are $15 each and we do not accept cash; check or money order only. Thank you. 

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20213367
  
  I am rejecting this response because:

  As stated before it was communicated that there would not be a charge for the cards and as you can see from the businesses response they clearly stated that the gate cards were going to be mailed these people have no common sense again as you can tell why would the promise to mail gate cards numerous times and then state theres a fee lol what were they going to do mail me a bill with the cards they are a complete joke since the business refuses to send the cards free of charge as previously promised I will be filing a class action lawsuit against the association ****** shows proof that they do this to all the owners they are a scam and I have spoken to many owners inside of the community not only does this company not do their job constantly they refuse to clean the property and ensure trash pick *** are scheduled, the constantly allow homeless to set up camp in front of the neighborhood and write in chalk all over the walls, the gate is constantly breaking down but they expect us to fund their lunch in the form of gate card payments its not happening again they are obligated to issue them to me as we were promised since I have all the calls recorded and along with call records the court will not only force them to issue the cards but Ill be suing for missed work and my time dealing with this trash I will not close this case until they are issued in fact I will start having everyone that has issues with the association file complaints just like I did so there will be a paper ********** neighborhood was already on the news due to the homeless they allow to reside rent free on the property yet they force owners to pay higher fees each year I will make sure that this is broadcasted everywhere 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/14/2023

  Good morning, I was going to enter a response to the most recent rejection but then the reply box disappeared, did I miss the deadline to reply? 

  Business Response

  Date: 08/14/2023

  Good afternoon, thank you for adding your concerns about the community. The Community Manager and ***** of ********* will continue to work on all community action items and obtain proposals for the necessary work. If you would like to purchase the gate cards from your original complaint, we have those available at our office at *********************************************************************************. Please email ******************************* if you have any further questions about getting the gate cards from our office. We look forward to getting this rectified as soon as possible. Thank you. 

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have owned a condo at *****************************. ****************************************************** since ****. I am paying $205 a month for my *************** that is supposed to cover exterior care of my unit. My complaint is that I have loads of pigeon f**** on the window ledge next to my balcony. It is a health hazard and I pay for this to be maintained but the property management company refuses to clean it up. I notified them of the problem Oct 29, 2022 and nothing has been done to this date. They even instructed me to pay someone to clean it for me instead of waiting on them. I pay for monthly maintenance and I want the property management company to remediate the problem.

  Business Response

  Date: 01/19/2023

  Good afternoon ******************, 

  As you are aware, the community manager has been diligently seeking bids from vendors in the **************** that will do 2nd floor power washing for landings with no success. Thank you for the recommendation of your property manager for a referral, ****** has reached out and not yet had any correspondence back from her. The board is aware of the issue and management will continue to work to get this matter resolved. 

  Thank you