Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Security Deposit(s): $1825.00Charges: Negotiated: $925.00Moveout repairs: $331.00Property Cleaning: $275.00Total: $294.00 NRS 118A.110 Normal wear and tear means that deterioration which occurs without negligence, carelessness or abuse of the premises, equipment or chattels by the tenant, a member of the tenants household or other person on the premises with the tenants consent.HUD Appendix 5D Life Expectancy Chart Normal costs of turning over a rental after a tenant vacates may not be included on a claim.Interior Painting Flat 3 yearsMr. ***** indicated that an early departure would likely be permissible without penalty if a formal letter detailing the circumstances and our positive tenant history was submitted to the owner. He also specified that two months' notice would be adequate.Acting on this guidance, we formally notified Mr. ***** on March 1, 2025, of our intention to vacate the premises by ***** 30, 2025, adhering to the requested two-month notice period. We initially received an out-of-office message from Mr. ****** without an alternative contact. He eventually replied on March 20, 2025, acknowledging a high volume of unread emails. After a subsequent follow-up from our end on the same day, Mr. ***** confirmed he would forward our lease termination request to the property owner. Given the absence of a further response, we dispatched a certified letter, requiring a signature, to his **************** on March 31, 2025.On March 1, 2025, a two-month notice of your intent to vacate was sent to Brady via certified mail and to Michaels via email. We confirm that rent for March and ***** was paid in full, fulfilling the notice period requirements given by *******. Please note that under both *** and HUD guidelines, charges for interior repainting are not permissible after three years of occupancy. This also applies to charges for caulking, tightening towel bars, smoke detectors, and similar items.

  Business Response

  Date: 07/15/2025

  Good morning,

  The tenant had a lease contract until 10/31/2025.  They did reach out to Brady about breaking their lease and the owner of the property agreed to let them out at the end of June 2025.  The tenant is claiming they gave notice to move out at the end of April.  That was not approved by the property owner.  As stated in their lease everything must be in writing, and they have not written agreement letting them out of their lease at the end of April.

  The owner is not returning the deposit for the painting because the tenant did their own touch up paint and they made the wall look terrible.  They did not match color or sheen.  The owner was forced to do a full paint of the entire home.  He only charge them for half the cost.  The owner feels he was being reasonable.

   

   

  Customer Answer

  Date: 07/30/2025

  I would like this case to be reopened. I was not aware I had to respond within a certain time frame. I read the response however again it does not take into consideration the Nevada Statutes or Federal HUD laws regarding tenant move out after numerous years of tenancy. After living in that home for almost 5 years, by LAW they cannot charge us for repainting regardless of any attempt to "touch up", sheen or any color referenced. The owner would have needed to repaint the entire inside REGARDLESS. Brady refuses to address the above NRS or Federal laws. I kindly advise researching this company and take notice of the numerous complaints with Brady Real Estate.

  Please advise how this case can be re-opened? 

  Business Response

  Date: 07/30/2025

  Good morning,

  We have addresses the tenants concerns with the owner of the property.  Since Brady Realty Group is the mediator between the owner and the tenant we do not have to power to refund that portion of the security deposit without the owner consent.  We have personally forwarded the tenants email to the owner detailing their complaint and the owner is not going to refund any money.

  Thank you

  *******

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is for a security deposit for a home we rented for two years from Brady Realty. We ended our tenancy with one of their properties on 9/27/2023. They are required to provide us with our deposit and/or charges within 30 days. 31 days later we received a letter notice stating they were taking our entire $1,500 deposit as well as sending us a bill for $150 extra. They did not reference the photos and notes from the move-in inspection before taking the deposit and sending a bill. If they did reference the move in inspection(that includes photos), they would have easily confirmed that none of the charges they sent us were relevant and/or should be required for us to pay. We disputed through their process however, they completely stopped responding to all correspondence as of 11/21/2023. We have videos of the home when we moved out, showing it was clean, paint was touched up, carpets were professionally cleaned, etc. It looked better at moving out than when we moved in. We were not provided with a documented move-out inspection, they did not provide us with receipts to confirm any of the estimated charges were actually completed, and they did not reference the move in inspection at all. We were provided an estimation of costs and suggested repairs and charges from a handy man service. On top of all of the information, we found out after moving out that the smoke alarm in the home was expired by 8 years. Under ****** Tenant rights, we cannot be charged for normal wear to the home and they are required to respond with security deposit details within 30 days of move out. If they fail to respond within 30 days, we are eligible to dispute for double the security deposit amount, which would be $3000. At this point, we would like our full $1,500 deposit back, as well as an additional $1,500 for taking longer than 30 days, failing to respond, and for making this process take nearly *********************************** sight. Photos and documents are too large to attach.

  Customer Answer

  Date: 01/11/2024

  I added a pdf attachment of all the emails with *************************** from Brady Realty. They confirm that we tried to follow their process to dispute, that we were told they'd get back to us, and also confirm that we have gone without any response for over six weeks. 

  Business Response

  Date: 02/09/2024

  Good afternoon

  We are a *************************** and we are mediators between the owner of the property and the tenant.  

  Unfortunately the owner is not willing to give back any of the security deposit to the tenant.  We explained the tenants concerns to the owner and they are still not going to refund any of it.

  We can not refund money that is not ours to give.

   

  Customer Answer

  Date: 02/11/2024

  Brady Realty Group is the AGENT for the homeowner, thus they are liable for the deposit and the dispute at hand, including paying ** the deposit refund and additional funds for not adhering to the agreed upon lease and *************** requirements noted previously. We have never been in contact with the homeowner, weve never made payments to the homeowner, including our deposit, which was paid to Brady Realty Group. We do not even know who actually owns the home we resided in as Brady Realty Group is the agent for the property.

  Business Response

  Date: 03/21/2024

  Brady Realty Group is the mediator between the tenant and owner.  We could not get the owner to respond to the tenant dispute.  I apologize that the tenant was not communicated to.  We have finally been able to get a response from the owner and they are willing to refund the tenant the following.

  Interior paint- $909.00  
  Kitchen- Garbage disposal non operational- $175
  Kitchen- Cracked light switch cover- $5
  Entry- Missing doorstop- $6
  Hallway 2nd floor- Missing doorstop- $6
  Master bathroom- Missing doorstop- $6
  Bathroom 2- Tub shoe corrosion replaced- $75  
  Bathroom 3- Missing doorstop- $6
  Laundry room- Missing doorstop- $6
  Exterior-Remove satellite dish- $50
  $ ******** = TOTAL Refund to Tenant 
  

  The tenant can reach out to me directly to schedule pickup of the check refund. ************************************.

  Thank you for your time.

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ******** I am submitting a complaint about Brady Realty Group, and more specifically about their property manager *************************** that I dealt with. The issue is monetary charges to my security deposit for property at *********************************************************************** that my wife and I rented from Brady Realty until July 31, 2022. Upon vacating the property Brady Realty charged our security deposit for some puzzling items we should have never been charged for. We sent a detailed email to their property manager *************************** requesting an explanation and reimbursement, but the email was ignored. After not receiving any response and multiple calls to *************************** we were finally able to talk to her on the phone, where she claimed she had no knowledge of the email because it went to her spam folder. She claimed she will ask the property owner if they want to reimburse us, which seemed like a strange response intended to obfuscate the issue, since it was Brady Realty who charged us, but not the owner. Nonetheless, we never got any response back about he charges. At this point *************************** and Brady Realty Group are just ignoring our request for reimbursement.

  Business Response

  Date: 01/04/2023

  Good afternoon,

  We apologize that you were not responded to in a timely manner.  The owner of the property is the one who approves the charges against a tenants security deposit.  We coordinate the work with the vendor/owner and are the mediator between the ****************, but we do not make the decisions for the property.  That is only the owners decisions.  The owner of the property was not responding to our requests for credit back.  I was finally able to get a hold of the owner and got them to agree to return a portion of the deposit.  They will be returning $147.50.  ($15 for batteries, $7.5 for doorstops and $125  for cleaning the garage floor)  The other items you requested were not approved by the owner.  We will be cutting a check today and putting it in the mail.

  Thank you

  *************************

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am wondering if you can help us.My husband is, active duty military. He was based in ********* for nearly 6 years. We lived in the same private rental property for our time in *********. Always paid on time, we were good tenants. Even though I say it myself.We gave the rental realtor (Brady Realty, on **************, *********) plenty of notice of our overseas posting and when we would be vacating. When it came to moving out, to avoid any complications we contacted the Realtor and asked who they used as cleaners and used the same cleaners deliberately so that it would be to their standard & that we would not incur any extra costs for cleaning. We left the property in an immaculate condition.We were given documentation on what was required for moving out. Everything that was left in the property was there prior to our taking on the tenancy. My husband handed over the keys at the property with the Realtor, there was no mention of any further inspection and no mention of any shortfall on the property we handed over.We were told that we would receive our deposit within 31 days. We received a cheque in the post 46 days later. Despite paying online each month for our rent, a cheque was issued and sent via post to ******. The agency was well aware we needed this money for our next rental. In the letter with the cheque was a list of deductions such as cleaning, replacement of door stops, removal of items (no idea what this was but it was an expensive charge). The only charge we would agree to was oil marks on the garage floor (my car is electric, so from one car) this was not however clean when we took the tenancy on. These were not listed on the hand over sheet regardless.We feel that the agents have totally taken advantage that we have been posted overseas. I have sent a letter disputing the charges but have received no correspondence back. We would like to take this further, please can you advise.Kind regards ***********************************

  Business Response

  Date: 12/16/2022

  Good Afternoon,

  The owner of this property decided what charges should go against the tenant.  We went back to the owner of the property and he has decided to give the following amount back to the tenant.

  Property cleaning ($250); Door stops x8  ($60.00); Air Filters x3 ($30.00); Removal of items ($200.00).  Total of $540.

  We can not direct deposit checks to the tenants.  For security reasons, we do not have access to their account.  A third party vendor web-site is where they paid their rent, and we can not access that.  A check must be mailed out.

  We hope this resolves the issue.

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18456243
  
  I am rejecting this response because: Brady Reality have emailed me with a different amount. A lower amount than they have advised Better Business Bureau. It seems as though figures are being pulled from the air. There is no structure to how they are carrying out their business. 

  My email from Brady states: The owner has reviewed  the items you have disputed.  He has agreed to refund the following  amount of $465.00  back to you. A  Check will be processed to be mailed out to you. 

  This amount above is different to yours. 

  I have been advised that Brady has breached our contract by the following:

    6. If the landlord fails or refuses to return the remainder of a security deposit within 30 days after the end of a tenancy, the landlord is liable to the tenant for damages:
        (a) In an amount equal to the entire security deposit; and
        (b) For a sum to be fixed by the court of not more than the amount of the entire security deposit.
        7. In determining the sum, if any, to be awarded under paragraph (b) of subsection 6, the court shall consider:
        (a) Whether the landlord acted in good faith;
        (b) The course of conduct between the landlord and the tenant; and
        (c) The degree of harm to the tenant caused by the landlords conduct.
        8. Except for an agreement which provides for a nonrefundable charge for cleaning, in a reasonable amount, no rental agreement may contain any provision characterizing any security deposit under this section as nonrefundable or any provision waiving or modifying a tenants rights under this section. Any such provision is void as contrary to public policy.

  I understand that Brady uses a 3rd party vendor, but the agreement was to be returned within 30 days. This did not happen. Brady were aware of the urgency for return as it was needed for another deposit. We have incurred a lot of stress with this matter, that combined with my husbands new military posting in another country. I feel we were taken advantage of as we were moving overseas. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/03/2023

  As stated in NRS statue the landlord must have the deposit postmarked by the 30th day.  We send these checks out certificate of mailing so we have documentation that they were sent out on time.  We can not control how long it takes for the mail to get to its location.  The landlord has no obligation to get the money back to the tenant faster than 30 days.  Brady did our best had several conversations with the owner of the property and got him to give back some of the refund.  The owner decides the amount of money given back to the tenant, Brady can not control that.