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Business Profile

Process Server

ServLAW, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Process Server.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to ServLAW, LLC via yelp on Nov 13th ************************************************************************************************************************ *********, **. I got a response email from a ****** ********** same day asking for copies of those papers which I'm assuming he would need so he could give me proper information. We had 4 emails that day just him asking basic information & then about on the 14th when I was able to send him the actual paperwork. I then received an email on the 15th asking me to set up a customer portal account which I did & saw I had an attached invoice. As soon as I opened the invoice & saw the price I called ****** on 11/15 at 11:11am. We spoke for 2mins 20sec. I asked him what exactly am I getting for $150 cause we never discussed anything about price or what the process was. We never got that far. I told him to just hold off until after I got back from the ************ would call him back when I wanted to move forward. He said no problem everything was good. I went back East to visit my family & came back on Dec 6th & checked my emailsthat night. I saw I had an from ****** on 11/19 stating he tried to serve the papers. I immediately emailed ****** & asked him why did he do that & he told me I never called the ************* keep logs & the invoice was not going to be removed because we had an agreement. I was SHOKED!!!! I then provided ****** with a screenshot of the call we had via email which he never responded. I then emailed again on 12/8 stating I would NOT be paying that invoice since I never asked for work to be done by that office. All our emails were just ****** getting info no mention of terms of agreement or pricing. I can't believe a business can operate like this & try & bully a women into paying for a mistake they did. I'm sorry they went to an address they were never asked to go to that was not on me. I hope your office can help THANKS

    Business Response

    Date: 12/10/2024

    We have no ****** working at ServLAW.

    you must be making a error in some compacity.

     

    Customer Answer

    Date: 12/10/2024

    I would just like to say I have sent a couple more emails to the company in regards to the invoice in question & now I'm getting radio silence. Not sure what this business is even charging me for nothing was even explained & now I'm not getting a response to my emails. I was told they track ALL there phone calls but once I was a able to show proof of a call into the office for over 2mins NO ANSWER. This has been extremely frustrating. I will be happy to forward all those emails if need be THANKS 

    Customer Answer

    Date: 12/11/2024

     
    Complaint: 22663792

    I am rejecting this response because: I would just like to say I have sent a couple more emails to the company in regards to the invoice in question & now I'm getting radio silence. Not sure what this business is even charging me for nothing was even explained & now I'm not getting a response to my emails. I was told they track ALL there phone calls but once I was a able to show proof of a call into the office for over 2mins NO ANSWER. This has been extremely frustrating. I will be happy to forward all those emails if need be THANKS 

    Sincerely,

    **** *****

    Business Response

    Date: 12/11/2024

    Upon receipt of documents to be served, you are engaging in us providing a service.

    All directions must be sent via email. If you can provide proof of a email with ****** **********, or Directions you went on vacation and wanted service pause then please provide proof.

    If unable to provide either, we will consider this matter closed.

ServLAW, LLC is NOT a BBB Accredited Business.

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