Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Air Pro Master, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAir Pro Master, LLC

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.13/5stars

    Average of 23 Customer Reviews

    Customer Complaints

    27 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/26/2007

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers air conditioning.

    Business Details

    Location of This Business
    2139 Industrial Rd, Las Vegas, NV 89102-4608
    BBB File Opened:
    9/28/2007
    Years in Business:
    17
    Business Started:
    12/18/2006
    Business Started Locally:
    12/28/2006
    Business Incorporated:
    10/19/2005
    Accredited Since:
    9/26/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Erik Paiva, Operations Manager
    • Mr. Tim Naas, General Manager
    Contact Information

    Principal

    • Mr. Erik Paiva, Operations Manager

    Customer Contact

    • Mr. Marat Arzumanov, President
    • Mr. Erik Paiva, Operations Manager
    Additional Contact Information

    Fax Numbers

    • (702) 598-0314
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    27 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/18/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Had a water pressure issue in my whole house and my home warranty chose Airpro to fix the problem. The technician came to my house and determined the problem was the water regulator. I paid $250 to get it fixed and the same repairman returns to install it. After he finished, he told us that it was the city's problem now and when I asked him to elaborate he said the city wasn't giving us enough water. He left without checking the pressure so I checked and it was the exact same. I called our water district after this and they informed me that everything on their end was normal and there was no leakage on the property. They told us that water softners often cause water pressure issues and guided us to fix the problem. We called Airpro again to tell them what happened and request a refund since that is what our home warranty had told us to do. I called them EVERY DAY FOR A OVER A WHOLE WEEK for the refund but they always said "call me in 20 minutes" or "my manager will call you in the morning" or "call us tomorrow at 8 am." They are refusing me my refund. To me it is clear that they are waiting for the refund period to expire. The screenshots below show the receipt, the messages from my home warranty, and call logs of me calling both of their numbers.
    Read More

    Customer Reviews

    23 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michelle M

    1 star

    02/29/2024

    I had updated a review comment on ****** and this company continued to call me today 2/29/2024 a year later yelling at me that I changed my review to a one star. I changed it a year ago and on 2/28/24 I read the review and edited for spelling mistakes, they called me this morning in an aggressive manner asking why I gave a 1 star review since there was no recent order. I blocked their number yet they continued to call me 3 time one after the other. I asked them politely to take me off their call list and they continue to call and ask me why I gave them a one star review. If they had read the review they would have seen I had given that review a date when I changed it to one star. Instead they call for an explanation, and they yelled at me for giving a one star review. Extremely unprofessional! I do not recommend them especially for their Customer service and inability to take a negative review no matter how many years ago. Maybe they should improve their customer relations and not hound someone because they gave them a bad review .

    Local BBB

    BBB of Southern Nevada, Inc.

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.