We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Photography Equipment

B & C Camera
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a camera from B&C, and it arrived damaged. I contacted customer service to arrange a return for a refund. I returned the camera using the ***** return label provided, but it appears ***** lost the package. I have emailed several times without receiving any response. When I called, I was informed that B&C was still working with ***** on the investigation. It has now been over three months since I returned the camera, and I have yet to receive my refund. Despite repeatedly reaching out via email, I am not getting any responses. I have also attempted to call, but no one is answering.

    Business Response

    Date: 05/27/2025

    We have been working with ***** to get this resolved. Case Number C-188265387 Once we recieve the check from ***** we will be able to Customer

    Customer Answer

    Date: 05/28/2025

     
    Complaint: 23260165

    I am rejecting this response because:

    I kept calling and email without getting any responses. This claim has been going on for months now and B&C told me ***** wasnt even responding back to them. I just want to know when Ill get my money back in case I have to chargeback.
    Sincerely,

    ******* ******

    Business Response

    Date: 05/28/2025

    ***** has approved the claim once we receive the check, hopefully it will be 7 business days for us to receive the check

    Customer Answer

    Date: 05/28/2025

     
    Complaint: 23260165

    I am rejecting this response because:

    Sincerely,

    ******* ******

B & C Camera is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.