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Business Profile

Online Retailer

Shapermint

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Shapermint's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shapermint has 4 locations, listed below.

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    Customer Complaints Summary

    • 1,077 total complaints in the last 3 years.
    • 622 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August, I purchased 2 items from Shapermint. I now see on my **************** statement, a charge for $4.99 from around September 21st. I also see this is going to be a recurring charge which I did not agree to and don't recall seeing this mentioned on their website. I filed a dispute with **************** as I will NOT pay this charge now or ever. I also will NEVER do business with Shapermint ever again.

      Business Response

      Date: 10/10/2024

      Hi ****,

      Hope all is well.

      Sorry to hear that you're unaware of the membership. This was added to your first order with Terms and Conditions prompted before you check out. Just like any other membership program, the Shapermint Club has a monthly subscription fee of $4.99 USD. This entitles you to priority-free shipping, specialized and personalized support, access to exclusive content, and a variety of other Shapermint Club-specific deals. Learn more here: ****************************************************************************************************

      Free your worries, its all been taken care of. Your Shapermint Club Membership has been cancelled, and made sure no further charges after today. The incurred charge of $4.99 is also refunded back to your original payment method. Depending on your banks processing speed, the refund usually takes 5-10 business days to show up.

      If you need more of us, just email us anytime at *********************************

      Best regards,
      *****

    • Initial Complaint

      Date:10/10/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some bras from this company and received the wrong items 3 times in a row. Upon the third time of them trying to fix the problem, they informed me that the item I wanted was out of stock. They still list this item as available on their website and theoretically I could purchase it again right now. I feel this is false advertising and a bait and switch tactic. I was not informed the first two attempts at receiving the right product that anything was out of stock. I have purchased this item that I wanted before from them and it is still listed on their website but they will not fulfill the order appropriately. They stated they will issue a refund when I return the incorrect items, but I am not happy with this resolution if they continue to advertise that the bra I want is available.

      Business Response

      Date: 10/10/2024

      Hi ****,

      Hope all is well.

      Sorry to hear about your disappointment. Allow us to make things right.

      Free your worries, a replacement  was processed10/10/2024 with your new order number, EXM-SM6444866-TR-3. It has also been shipped with tracking number ****************. Its estimated delivery is by 10/15/2024 and you can track it on this link. ************************************************************************************

      If you need more of us, just email us anytime at *********************************

      Best regards,
      *****

    • Initial Complaint

      Date:10/01/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item in August 2024 and have now been charged for a subscription that I did not sign up for (4.99 each month). I have tried to sign in and cancel the subscription and it wont let me sign in. I have requested a new password and no email is sent to set up a password. There is no way to talk to someone it is all chatbots and nothing can be rectified. I have emailed the company and no one has responded and there is no way to leave a voice message. I am trying to cancel the subscription I did not sign up for (used *******).

      Business Response

      Date: 10/02/2024

      Hello ***,

      Thank you for reaching out and sharing your experience. I sincerely apologize for the trouble youve encountered with canceling the free trial membership and the frustration caused by the website errors and chatbot interaction.

      I completely understand how frustrating it must be to deal with a process that isnt working as it should, and I want to assure you that this is not our intention. Nothing to worry, your Shapermint Club Membership has been successfully cancelled as of October 01. You wont be charged further moving forward. 

      If you need any further assistance or have any questions, please dont hesitate to contact me directly. Im here to help.

      Best, 
      Kelly 

      Customer Answer

      Date: 10/02/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** ******

    • Initial Complaint

      Date:09/30/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 30, 2024, a purchase was processed and charged to my bank card. This purchase was not made by me or anyone in my household. I no longer have any business with this company, as this is the second time it has charged me for unwanted items. That I nor anyone in my house bought.

      Business Response

      Date: 10/02/2024

      Hello *******,

      Thank you for bringing this to my attention. Im sorry for any confusion or inconvenience youve experienced. Your satisfaction is very important to us, and Im here to help clarify the situation and find a solution that works for you.

      I understand that the charge of $57.19 came as a surprise. If you don't mind me asking, can you recall if there was a recent purchase where you might have opted in for benefits like free trial, shipping or exclusive discounts?

      After reviewing your account, I see that you signed up for the Club+ or Shaperbox subscription during checkout. We would like our VIPs like you to be able to try our high quality products FOR FREE. During the checkout process, you were presented with an offer for our Shaperbox program, where VIP members will gain access to an exciting quarterly offering. One of the key features of the Shaperbox subscription is its flexibility. 

      You have a generous 7-day window from the date of delivery to review your items and decide whether you'd like to keep or return any of them. A pre-authorization will be placed on your card. But don't worry! The charge will disappear in 1-4 days.

      I have also cancelled your subscription as of today, October 2. Rest assured, there will be no future charges and recurring orders. 

      Let me know if you have any more questions or concerns. I'm here to help! ??

      Best,
      *****


      Customer Answer

      Date: 10/02/2024

      This subscription was cancelled in july. 

      Customer Answer

      Date: 10/02/2024

       
      Complaint: 22357734

      I am rejecting this response because: This subscription was cancelled in july. 

      Sincerely,

      ******* ******

      Business Response

      Date: 10/02/2024

      Hi *******,

      I apologize for any confusion. The subscription that was canceled in July was for the Shapermint Club, which is a separate membership program. This program offers you access to a range of exclusive benefits, including:

      1. Free shipping enjoy free shipping on all items.
      2. Dedicated 24/7 customer support speak with a live fit expert anytime.
      3. Access to exclusive content unlimited streaming of educational and inspirational videos about shapewear, fitness, lifestyle, and cooking.
      4. Secret community connect with fellow members who love shapermint as much as you do!
      5. Exclusive deals and freebies get special discounts, early access to sales, and new product launches.

      No need to worry, both subscriptions are successfully cancelled and you won't be charged for it moving forward. Let me know if you have further questions. 

      Best,
      Kelly 

      Customer Answer

      Date: 10/02/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:09/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Shapermint item in 06/21/2024. I have been charged repeatedly for a "Club Membership" since then that I DID NOT sign up for. I've tried to call, message, and chat but have received no response. I forgot my password and when I try to reset the password, the email never comes. This is a scam business. I have been charged $4.99 monthly for the last 3 months 7/21/2024, 08/21/2024, and 09/21/2024. I want a full refund and cancel the membership immediately.

      Business Response

      Date: 10/02/2024

      Hello Vanitha,
       
      We saw your complaint in BBB and thank you for
      bringing this issue to our attention. Really sorry if the cancellation
      process on our website caused issues and that you were unable to reach
      our customer service through the channels provided. Please know that we
      are working to improve this process to prevent similar issues from
      occurring in the future.
       
      After reviewing your account, I can see
      that you have an active subscription for our Shapermint Club
      membership. During your checkout on June 21, you were presented with an
      offer to join, which includes exclusive perks like FREE PRIORITY
      shipping, special deals, and promotions. It looks like you may have
      taken advantage of this offer at that time.
       
      You may review it on this link: https://checkout.shapermint.com/hc/thankyou/27997ee7-6b7b-4b18-add5-0b0943ec383a
       
      I
      hope this clears up any confusion regarding the subscription. Nothing
      to worry, I’m pleased to inform you that your Shapermint Club Membership
      has been successfully cancelled as of today, October 02. You will not
      incur any further charges moving forward. I have also submitted your
      refund request. The amount of $14.97 should reflect on your account
      within 5-10 business days. 
       
      If there’s anything else you need
      assistance with, please don’t hesitate to reach out. Thank you for your
      patience and understanding.
       
      Best,
      Kelly

    • Initial Complaint

      Date:09/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company charged $5 for a membership fee that I did not agree to and when I go on the website to cancel, it will not allow me. You cant get a human on the phone and my emails have gone unanswered , its not about the cost, I feel this is a way for the company to take money from customers who have no recourse.

      Business Response

      Date: 10/02/2024

      Hello,

      Thank you for bringing this issue to our attention. I sincerely apologize for the frustration and inconvenience you’ve experienced while trying to cancel the Shapermint Club Membership. I truly regret that the cancellation process on our website caused issues and that you were unable to reach our customer service through the channels provided. Please know that we are working to improve this process to prevent similar issues from occurring in the future.

      After reviewing your account, I can see that you have an active subscription for our Shapermint Club membership. During your checkout on August 24, you were presented with an offer to join, which includes exclusive perks like FREE PRIORITY shipping, special deals, and promotions. It looks like you may have taken advantage of this offer at that time.

      You may review it on this link: https://checkout.shapermint.com/hc/thankyou/5266b717-0530-4cc5-adcd-a3b0c316ccf9

      I hope this clears up any confusion regarding the subscription. Nothing to worry, I’m pleased to inform you that your Shapermint Club Membership has been successfully cancelled as of October 01. You will not incur any further charges moving forward. 

      If there’s anything else you need assistance with, please don’t hesitate to reach out. Thank you for your patience and understanding.
       
      Best,
      Kelly

    • Initial Complaint

      Date:09/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Offered free trial membership and can cancel at anytime. However the website errors out when you attempt to cancel (on multiple browsers/times). Tell you to do a live chat on website or social, but it's with a bot, and when it asks you if you want to cancel, it refers you to the website/instructions. There is no way to discuss the issue with a real human. It's a scam to force people to keep the membership.

      Business Response

      Date: 10/02/2024

      Hello Tabitha,

      Thank you for reaching out and sharing your experience. I sincerely apologize for the trouble you’ve encountered with canceling the free trial membership and the frustration caused by the website errors and chatbot interaction.

      I completely understand how frustrating it must be to deal with a process that isn’t working as it should, and I want to assure you that this is not our intention. Nothing to worry, your Shapermint Club Membership has been successfully cancelled as of September 29. You won’t be charged further moving forward. 

      If you need any further assistance or have any questions, please don’t hesitate to contact me directly. I’m here to help.

      Best, 
      Kelly 

    • Initial Complaint

      Date:09/30/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase with Shapermint on 9/15/24 and 8/16/24 and was unknowingly signed up for a Shapermint Club Membership with a monthly fee of $4.99. Today, 9/27/24, I received an email message from Shapermint **************** indicating that I will be charged $4.99 for this Shapermint Club Membership unless I cancel the membership by Sunday, 9/29/24. Although I purchased several items from the Shapermint website, apparently as part of the purchases and Terms and Conditions, I was unknowingly signed up for a membership that I never asked for or was aware of when I purchased items from their website. Although I have attempted several times to follow their onsite instructions to cancel this Shapermint Club Membership online, an error message pops up every time I attempt to submit the cancellation online. It is impossible to cancel your "membership" online and the website chatbot only provides the same instructions that do not work and result in the same online error message. I don't want any marketing promotions from Shapermint to try to get me to keep the membership as evidenced by Shapermint's responses to other BBB complaints posted here. The Shapermint **************** phone number is not on the website, but I found one and it asks you to leave a voicemail, however, you can't leave a voicemail, it just disconnects after the outbound message. I've also sent emails to the ********************************** email address with no response to my request to cancel this Shapermint Club Membership that I did not request and that I did not knowingly enroll in or sign up for. This is a SCAM! I want the Shapermint Club Membership ($4.99/month) canceled immediately and a confirmation of the cancellation sent to my email address: ****************** Thank you.

      Business Response

      Date: 10/02/2024

      Hello Yuka,

      Thank you for bringing this issue to our attention. I sincerely apologize for the frustration and inconvenience youve experienced while trying to cancel the Shapermint Club Membership. I truly regret that the cancellation process on our website caused issues and that you were unable to reach our customer service through the channels provided. Please know that we are working to improve this process to prevent similar issues from occurring in the future.

      After reviewing your account, I can see that you have an active subscription for our Shapermint Club membership. During your checkout on August 30, you were presented with an offer to join, which includes exclusive perks like FREE PRIORITY shipping, special deals, and promotions. It looks like you may have taken advantage of this offer at that time.

      You may review it on this link: ********************************************************************************************

      I hope this clears up any confusion regarding the subscription. Nothing to worry, Im pleased to inform you that your Shapermint Club Membership has been successfully cancelled as September 28. You will not incur any further charges moving forward. 

      If theres anything else you need assistance with, please dont hesitate to reach out. Thank you for your patience and understanding.
       
      Best,
      *****

      Customer Answer

      Date: 10/02/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *******

    • Initial Complaint

      Date:09/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They billed my credit card $4.99 for some bogus club membership. Tried several times to cancel said membership. Broken website and no c/s number to call.

      Business Response

      Date: 10/02/2024

      Hello Dawn,

      Thank you for bringing this to our attention. I completely understand you weren’t aware of the monthly fee. Your satisfaction is our priority, and I’m here to make sure we get this resolved for you promptly.

      Can you recall if there was a recent purchase where you might have opted in for benefits like free shipping or exclusive discounts?

      After reviewing your account, I can see that you have an active subscription for our Shapermint Club membership. During your checkout on August 27, you were presented with an offer to join, which includes exclusive perks like FREE PRIORITY shipping, special deals, and promotions. It looks like you may have taken advantage of this offer at that time.

      You may review it on this link: https://checkout.shapermint.com/hc/thankyou/cad85376-ced8-4f84-854b-3371aca523fc

      I hope this clears up any confusion regarding the subscription. Nothing to worry, your Shapermint Club Membership has been successfully cancelled. You will not incur any further charges moving forward. 

      If there’s anything else you need assistance with, please don’t hesitate to reach out. Thank you for your patience and understanding.
       
      Best,
      Kelly

    • Initial Complaint

      Date:09/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Shapermint company said that during completion of an order, I opted into a membership agreement with a $4.99 fee. They didn't make it clear, but I'm not contesting that. My complaint is due to the fact that I expressly followed the directions for canceling my account several times. Each time the response is: "Sorry, something went wrong. Please try again later." I want my membership canceled, and I do not want to receive any more charges from this company.

      Business Response

      Date: 10/02/2024

      Hello Kathleen,

      Thank you for reaching out, and I sincerely apologize for the frustration you've experienced while trying to cancel your membership. I completely understand your concern, especially given that the cancellation process has not been working as it should on our website. I regret that the online process didn’t work for you and caused so much inconvenience. 

      I want to assure you that your Shapermint Club membership has been cancelled, and you will not receive any further charges moving forward.  

      Thank you for your patience, and once again, I apologize for the trouble you've encountered.

      Best,
      Kelly 

    Shapermint is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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