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Business Profile

Online Retailer

Shapermint

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Shapermint's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shapermint has 4 locations, listed below.

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    Customer Complaints Summary

    • 1,081 total complaints in the last 3 years.
    • 624 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some underwear from the company and it was delivered to the wrong address I asked if they could send to correct address. They have been giving me the runaround and keep asking the same question of what order number. I have given them a couple of times. I asked for refund and I am having a hard time getting my money returned. There is a receipt of return to them from October 22 2024. I am so frustrated at this point. Please help.

      Business Response

      Date: 12/16/2024

      Hi, Shay. 

      Thank you for your patience. We sincerely apologize for the inconvenience you've experienced with the delivery issue and the refund process. Your refund of $87.43 has been successfully processed. 

      The refund should be reflected in your account within 5-10 business days, depending on your bank's processing time. We understand how frustrating this situation has been, and we truly appreciate your understanding.

      If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out through ********************************* We're here to help!


      Best,
      Shapermint

    • Initial Complaint

      Date:12/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been charged $4.99 USD on the 12th of each month for over 24 months. I did not sign up for a membership or nor do I want a membership. Apparently I have an account that I did not sign up for and do not have a password to get into it. I would like the subscription cancelled and all money refunded back to me that I have already paid. I have tried to contact them by phone and on line but it does not seem to work.

      Business Response

      Date: 12/16/2024

      Hi, ****. 

      Thank you for reaching out to us, and we apologize for the inconvenience caused by this situation.

      We have successfully canceled your Shapermint Club Membership as requested. Additionally, we have processed a refund for the charges from the past 11 months, as this is the maximum period that can be refunded through our system.

      Regarding the remaining charges, could you please let us know if you have a ****** account? If so, we would be happy to issue a refund for the remaining amount through *******

      Once again, we apologize for any confusion, and we are here to assist you with any further questions or concerns you may have. You can also contact us directly through **********************************************************



      Best, 
      Shapermint

    • Initial Complaint

      Date:12/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested my subscription be canceled, they said they canceled back in August 2024, I have an email stating they canceled it. However, I received a charge on 11/3 and a box was delivered. I promptly contacted them, they say they canceled it again, and I did confirm with my Amazon Pay that is is in fact canceled. I returned the box unopened which they received on 11/25. They say they refund me, but I never received and they haven't shown any proof that they refunded me. They are not not responding to my emails.

      Business Response

      Date: 12/13/2024

      Hello, *****.
       
      We sincerely apologize for the experience you've had with us and allow us to make this right for you.
       
      We've confirmed that you have returned the Shaperbox order of *********-TR. Since all the shapewear in the box has been returned, the pre-authorization hold will be lifted, and no charges will be applied to your account.
       
      As there is no charge for this order, no refund will be issued. Additionally, your Shaperbox subscription has already been canceled, and we assure you that no further Shaperbox will be sent to you.

      If you would like further confirmation you may also contact your bank. Also feel free to send us an email here ******************************** for further assistance and we'd be happy to help.

      Best,
      Shapermint

    • Initial Complaint

      Date:12/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Shaper Mint has been charging my CC ***** a month through Amazon Pay. The charge shows as **************** ********************************* A recurring number on the charge is *******. then the letters change with each charge. I ordered some bras Sometime back and have since returned. I did not sign up for any service from them. I am not certain how long this has occurred but Ive looked and theres charges since Sept. I would like my money returned.

      Business Response

      Date: 12/11/2024

      Hi, *****.

      We deeply regret the unexpected charges on your account and recognize how frustrating this experience must be. Please be assured that we are dedicated to resolving this swiftly.

      For us to proceed with your refund from the unexpected charges. Mind sharing us the email address that you have used for the bras you've ordered and returned? Since we are unable to find any orders or accounts under your email address.

      Once we have received the email address, we will immediately proceed with your request.

      Your patience and understanding is greatly appreciated. 

      Best, 
      Shapermint

    • Initial Complaint

      Date:12/11/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 bras on 11/26/2024 from Shapermint. The items were: (1) Truekind Wireless Lift T-Shirt Bra - Black / 2XL (1) Truekind Supportive Comfort Wireless Shaping Bra - Beige / 2XL (1) Shapermint Essentials Smoothing Comfort Wireless Bra - White / 2XL I never received the: (1) Truekind Wireless Lift T-Shirt Bra - Black / 2XL I have been contacting Shapermint every day, several times a day by email, chat, phone calls, all with no resolution. I only get computer responses which do not resolve my situation. They say its on back order and wont issue me a refund, even though they billed me for it.This was their response:Hello ******! After reviewing your order, I see that you were billed for the Truekind Wireless Lift T-Shirt Bra - Black / 2XL, which is currently in Backorder. Please take a look at the options listed above so we can assist with the process. Well wait for your response. Thanks! -Ziel??or Hi ******, I understand your concern regarding your order. Your satisfaction is our top priority, and we are here to help. I see that the Truekind Wireless Lift T-Shirt Bra, Black/2XL, was unfulfilled because it was unavailable when it was processed. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error, and were sorry about ********* are your options: Replace it with another Truekind Supportive Comfort Wireless Shaping Bra We can provide a store coupon worth 20% more than the out-of-stock items' value. Totaling $39.59 valid for 2 months.This company has terrible customer service! I would like a refund for the bra I didnt receive or the bra I wanted.

      Business Response

      Date: 12/11/2024

      Hi, ******.

      We hear you and we understand how frustrating this has been. We'd love to get this sorted out. 

      We have refunded the item Truekind Wireless Lift T-Shirt Bra - Black / 2XL amounting to $28.04 after the application of the discount code ACCESSBF15 on your order SM7187180-TR. 

      It may take 5-10 business days to reflect on your account depending on your banks processing timeframe. 

      Please let us know if you need anything else. You can contact us directly at **********************************************************


      Best,
      Shapermint

    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged $4.99 a month that I did not authorize. This is very upsetting. I will not purchase anything from this company again even though I like their products. It is impossible to reach the company by phone. I want these charges removed immediately.

      Business Response

      Date: 12/11/2024

      Hello *****. 

      We sincerely apologize for the inconvenience caused by the unexpected $4.99 charge on your account. We understand how frustrating this must be, and we truly regret that you were not aware of this subscription.

      The Shapermint Club subscription has been cancelled and we have already processed a refund for the charges incurred. The refunded amount will be credited back to your account in 5-10 business days depending on your bank's processing timeframe. 

      We greatly value your support and are deeply sorry for any frustration this situation has caused. Please feel free to reach out if you have any further questions or concerns to **********************************************************

      Were here to help!
      Thank you for your understanding.


      Best, 

      Shapermint

      Customer Answer

      Date: 12/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continue to get charged a $4.99 monthly membership fee that I never signed up for nor do I want. I didn't even care for the product I received.

      Business Response

      Date: 12/11/2024

      Hi, *****. 

      We sincerely apologize for the inconvenience caused by the continued $4.99 monthly charge that you did not authorize. We understand how frustrating this must be.

      We are committed to resolving this issue as quickly as possible. To proceed with the refund, could you please confirm if this is the correct email address associated with your ****** account: *************************************?

      Additionally, we would like to confirm if this is also the email associated with your subscription, as we currently do not have a membership linked to this email on our end. Once we have your confirmation, we will proceed with the refund and ensure your membership is cancelled.

      Again, we deeply apologize for the inconvenience and are here to assist you with any further concerns.

      Thank you for your patience.

      Best, 
      Shapermint

    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've asked several times to cancel an automatic subscription that I did not authorize. They keep saying that it's cancelled yet I keep getting charged.

      Business Response

      Date: 12/11/2024

      Hello, *******.

      We sincerely apologize for the inconvenience caused by this experience. Please allow us to make things right for you. 

      The charge you've received is from our ShaperBox subscription which had already been canceled. No worries the order has now been canceled and refunded. The refund of $34.98 should reflect on your account within 5-10 business days. 

      Rest assured that you will no longer receive any charges from our Shaperbox subscription and Shapermint Club membership. 

      If you have further concerns or inquiries feel free to send us an email here ******************************** and we'd be happy to assist.

      Best,
      Shapermint

      Customer Answer

      Date: 12/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I have ordered from this company before. I never had any issues or had to use their customer service before. Not realizing, their customer service would be a nightmare to use. All communication is automated and difficult to reach live person. And when you think you have a real person after a run around and it's still unclear if it's a live person. Anyways, I sent back two items to have them exchange. I mailed them ***** with Tracking and the company received it on 11-19-24 at 10:59 am signed by B. Ruang. I have proof of receipt, emails, chats and tracking receipt. I want the two items or my refund. That's it.

      Business Response

      Date: 12/11/2024

      Hi, ******.

      Thank you for reaching out and sharing your concerns. We sincerely apologize for the difficulties you've encountered while trying to contact our customer service team, and we truly appreciate your patience throughout this process.

      We wanted to inform you that your exchange has already been processed, and the two items have been shipped to you.

      Here is the tracking information for your reference: *************************************************************************.

      You can use this to monitor the status of your shipment.

      If you need anything else, please reach out to **********************************************************

      Best, 
      Shapermint

      Customer Answer

      Date: 12/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item on November 11th and they said I enrolled in a subscription that I never enrolled in and would charge my card on December 11th unless I cancelled. I never even made a login to this website and they said I have an account. I tried to get password resets all day and no email resets ever came just the same subscription email about 6 times. All day today I contacted them through every method they have available and finally got through to the representative on the phone to cancel the subscription. She said it would be cancelled and I would not be charged. Two hours later they charged me this $4.99 subscription fee that wasnt even supposed to be charged until 12/11 AFTER they assured me it was cancelled and there would be no other charges. This company is a scam.

      Business Response

      Date: 12/11/2024

      Hi, *****. 

      We sincerely apologize for the inconvenience and frustration youve experienced with our service. 

      We want to assure you that your subscription has been fully cancelled, and no further charges will be applied. Additionally, the $4.99 charge has been refunded to your account. It may take 5-10 business days to reflect, depending on your bank's processing timeframe. 

      To assist with any account-related issues, we have sent you an invitation to create a new password and access your account. If you encounter any difficulties or need further assistance, please dont hesitate to reach out to **********************************************************.

      We truly value your feedback and are committed to making things right. Thank you for your patience. 


      Best, 
      Shapermint

      Customer Answer

      Date: 12/11/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** **********

    Shapermint is NOT a BBB Accredited Business.

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