Business Profile

Online Retailer

Shapermint

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Shapermint's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,081 total complaints in the last 3 years.
623 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/09/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I placed my order, I accidentally placed a second and separate order. I followed their procedures and was issued a refund for both orders. But ever since that first order they have been taking subscription fees of $4.99 twice each month for the last 3 months out of my checking account. I have emailed, texted and messenger them, but every time I say I want to cancel my subscription, I get no response, call back or reply. I am filling this complaint hoping you can help.
Business Response
Date: 01/13/2025
Hi, *****.

Thank you for reaching out. We understand your frustration and regret that this situation occurred.

Your membership has been successfully canceled, and the charges for November, December, and ******* has been fully refunded.

Please rest assured that no further charges will be applied to your account.

If you have any other questions or need further assistance, feel free to reach out to ********************************* and well be happy to help.

Best,
Shapermint
Initial Complaint
Date:01/08/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Shapermint on 10/5/24. I have been subsequently charged 4.99 per month for November, December and January. When I try to reach someone at Shapermint to ask how was enrolled in this so-called membership, I am only able to cancel the membership using a chat on line BOT, with no option to speak with an agent, call or other means of contacting this company. I never agreed to this membership. I not only want to cancel, I want a refund for $14.97, the three months I was charged. It is awful that companies are allowed to do this without your knowledge. Total SCAM.
Business Response
Date: 01/13/2025
Hi, ******.

Thank you for reaching out and we understand your frustration.

We have successfully canceled your membership and the $14.97 you were charged for November, December, and ******* has been fully refunded.

Please rest assured that no further charges will be applied to your account.

If you have any other questions or need further assistance, feel free to reach out at ********************************* and well be happy to help.

Best,
Shapermint
Customer Answer
Date: 01/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********
Initial Complaint
Date:01/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned two pairs of Leggings. I was exchange for two pair of underwear. I received an email that the underwear are out of stock. So I received 30.00 of 59.98 I payed for the leggings. I do not wait any other product for the underwear. I just wanted the ***** owed to me. I have been emailing Shapermint for 2 days now with no help or refund. It ridiculous that Shapermint doesn't have a customer service number you can call to talk to a live person. I do not recommending purchasing from this company.
Business Response
Date: 01/13/2025
Hi, *****.

Thank you for reaching out, and we sincerely apologize for the frustration youve experienced.

We have successfully processed your refund of $29.98. The refund should be reflected in your account within 5-10 business days. Depending on your banks processing time.

If you have any other questions or need further assistance, please feel free to reach out to us at **********************************************************.

Best,
Shapermint
Customer Answer
Date: 01/20/2025
I'm happy I received my full refund. Now I am being charged a membership fee of $4.99 a month. I never signed up for a membership, tried to contact the company but no response. Please help. This is the worst company I have ever ordered from.
Customer Answer
Date: 01/21/2025

Complaint: 22784195

I am rejecting this response because: I'm happy I received my full refund. Now I am being charged a membership fee of $4.99 a month. I never signed up for a membership, tried to contact the company but no response. Please help. This is the worst company I have ever ordered from.

Sincerely,

***** *******
Business Response
Date: 01/26/2025
Hi, *****.

We're really sorry about the inconvenience we have caused you and allow us to make this right.

I've canceled your Shapermint club membership and the charge you've received from it. The refund of $4.99 should reflect on your account within 5-10 business days. We assure you that you will no longer be charged for this membership.

Should you need further assistance or have other concerns feel free to contact us at ********************************* We'd be happy to help.

Best,
Shapermint
Initial Complaint
Date:01/08/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Truekind who is a Shapermint company. The past two months I have been charged $4.99 for an Elite subscription that I never authorized. I have made multiple attempts to call the company to cancel this and they never return my call. I tried the auto bot option which gives directions to cancel the subscription and it did not work. There is no way to cancel it online or over the phone. I want the two months refunded to me immediately and the subscription cancelled.
Business Response
Date: 01/13/2025
Hi, ****.

Thank you for reaching out. We understand your concern regarding the unauthorized charges, and I sincerely apologize for any confusion or frustration this has caused.

After reviewing our records, we could not find any subscriptions or order associated with the email address ********************* To assist you further, could you kindly provide more details about your purchase, such as the order number, shipping address or any other email address used at checkout? This information will help us locate your order and resolve the issue promptly.

Once we have more details, we will work on rectifying the situation and ensuring no further unauthorized charges are made.

Thank you for your cooperation, and we look forward to resolving this matter for you as soon as possible.

Best,
Shapermint
Customer Answer
Date: 01/13/2025
Hello
My original order was through Truekind. Each time I researched the company, it lead me to Shapermint. Is this company linked together?
****
Customer Answer
Date: 01/13/2025

Complaint: 22782263

I am rejecting this response because:
Hello
My original order was through Truekind. Each time I researched the company, it lead me to Shapermint. Is this company linked together?
****

Sincerely,

**** ******
Business Response
Date: 01/24/2025
Hi, ****.

We're happy to inform you that we have successfully canceled your membership associated with the email ***********************

Additionally, weve processed a refund for the three months' charges of $4.99 each, which should be reflected in your account within 5-10 business days depending on your banks processing time.

We truly appreciate your patience as we worked to resolve this, and were sorry for any inconvenience caused. If you have any further questions or need assistance, please dont hesitate to contact us at **********************************************************

Best,
Shapermint
Customer Answer
Date: 01/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:01/07/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a bra December 7th and the order was processed. My account was charged $35.30. I was notified the product was on backorder and I would be notified when it became available. I have been trying to contact them for weeks to just cancel the order and get a refund. No one ever calls you back and the automated system tells you to email their customer support team, which I have several times with no response or resolution. Now I have been charged an additional $4.99 from them supposedly for some club I never signed up to be a part of! This is infuriating and I dont know where else to turn at this point since the company seems to have no way to be contacted. I even tried the online chat with customer service and no CSR ever showed up to the chat to speak with me about this. I never received a product and yet I have now paid them $40.29.
Business Response
Date: 01/13/2025
Hi, Amber.

We sincerely apologize for the frustration you've experienced with your order and the charges to your account.

We have canceled your membership to ensure no further charges occur. We have also processed a refund for your order SM7344708-TR amounting to $35.30 as well as the $4.99 charge on your Shapermint Club Membership Subscription.

The refund may take 5-10 business days depending on your banks processing timeframe.

If you have any further questions or need additional assistance, please dont hesitate to reach out, and we will ensure this matter is fully resolved.

Best,
Shapermint
Initial Complaint
Date:01/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying to cancel my membership since July 2024. I have tried all of the methods that Shapermint has tried cancel. Now I cant get into my account. ********************** said s you will receive a text email or call with in ***** hours but I have received nothing.
Business Response
Date: 01/13/2025
Hi, ******.

Thank you for reaching out to us, and I sincerely apologize for the frustration you've experienced in trying to cancel your membership. After reviewing your account, it's shows that your subscription was successfully canceled on 2024-09-07 on our end.

Could you kindly confirm if you have seen any recent charges after that cancellation date? If you have been charged, please let us know if there are any other email addresses associated with your account, as this will help us investigate further.

We want to ensure that this issue is fully resolved for you, and we appreciate your patience. Please feel free to reach out with any additional information or questions you may have.

Best,
Shapermint
Customer Answer
Date: 02/03/2025
Accord to this my account has been canceled on 9-7-24. But my account has been charged 4.99 every month since that date! And again on 2 1-25 I got charged again. At this point, stop charging my credit card I want my money back!
Business Response
Date: 02/04/2025
Hi, ******.

Thank you for reaching out to us. We sincerely apologize for the confusion and any inconvenience caused regarding the charges to your account.

After reviewing your records, we can confirm that the membership linked to the email address ********************* was successfully cancelled on September 7, 2024.

However, we found an active membership under the email address ***************************************************.

Could you please confirm if this is your email address as well? If so, we can assist in resolving the charges and ensure your membership is cancelled properly.

We appreciate your patience and look forward to your response to help clear this up.

Best,
Shapermint
Initial Complaint
Date:01/07/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased one item from Shapermint and without my knowledge they continued to charge me. I was charged $4.99 on Dec 20, Nov. 20, Oct 20, and Sep 20 2024 without my authorization.
Business Response
Date: 01/13/2025
Hi, *****!

Thank you for reaching out. I understand your concern regarding the unauthorized charges, and I sincerely apologize for any confusion or frustration this has caused.

After reviewing our records, we could not find any orders or subscriptions associated with the email address ************************ To assist you further, could you kindly provide more details about your purchase, such as the order number or other email address? This information will help us locate your order and resolve the issue promptly.

Once we have more details, we will work on rectifying the situation and ensuring no further unauthorized charges are made.

Thank you for your cooperation, and we look forward to resolving this matter for you as soon as possible.

Best,
Shapermint
Customer Answer
Date: 01/13/2025
Shapermint asked for the email address associated with the unauthorized charges. It is:
********************************
Customer Answer
Date: 01/13/2025

Complaint: 22777398

I am rejecting this response because:

Shapermint asked for the email address associated with the unauthorized charges. It is:
********************************

Sincerely,

***** ******
Business Response
Date: 01/14/2025
Hi, *****.

Thanks for getting back.

We have successfully canceled your subscription as of January 7, 2025. Additionally, we have processed a refund for the 4 months of $4.99 charges, totaling $19.96. The refund should be reflected in your account within 5-10 business days depending on your banks processing time.

We apologize for any confusion caused and appreciate your understanding. If you have any further questions or concerns, please dont hesitate to contact us at **********************************************************

Best,
Shapermint
Customer Answer
Date: 01/15/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:01/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed 1 order and have been repeatedly charged 4.99 on my credit card for a membership I did not sign up for! I have tried every avenue to get in touch with Shapermint and have received no help. I cannot get to a live person. They just continue to loop you through the website. I tried calling, texting and canceling directly through the website.
Business Response
Date: 01/12/2025
Hello, ******.

We're really sorry for any inconvenience we have caused and we're here to make this right.

Please know that your Shapermint Club membership has been canceled. Rest assured that you will no longer be charged for this membership.

Also, the charge from the membership on November 29, 2024 has been refunded. It will take 5-10 business days for the refund of $4.99 to reflect on your account and here is your Acquirer Reference Number (ARN) for this charge for reference, 24011344337000052119636.

Regarding the charge from September 29, 2024 and October 29, 2024. We recommend contacting your bank since these charges are in a dispute. So they can provide you the current status of the dispute for these charges.

Your patience is greatly appreciated and contact us at ******************************** and we'll be there to assist you with your concerns and inquiries.

Best,
Shapermint
Customer Answer
Date: 01/13/2025

Complaint: 22773703

I am rejecting this response because:

Sincerely,

****** *******
Initial Complaint
Date:01/05/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1.On 06/17/24 I ordered 2 Daily Comfort bras. The bras I received were not the ones I ordered but by the time I realized it, I had already disposed of my old bras, so I kept the order. 2.On 09/03/24 I ordered Daily Comfort bras. The bras I received were not the ones I ordered. A customer service live chat *** said she did not know why this was the second time I was sent the incorrect bras but stated it would not happen again. She also tried to convince me to keep the bras I received by asking if I had tried the bras they sent because I might like them. I explained I was ordering for my disabled adult child and that she had worn the Daily Comfort bra for years because it was the only one that fit her body properly. She said they would ***lace my order with the correct bras as soon as I mailed back the incorrect order, which I did immediately. 3. I waited weeks to get the correct bras for the ***lacement order noted above as #2. When the ***lacement order came, they sent the same substitute bras again. This time the live chat *** said they were sending me those bras because the bra I ordered was out of stock. Again, the live chat *** asked if I had tried them to see if I liked them and again, I found myself having to justify why I needed what I ordered and not substitute bras. She finally refunded my money while on the live chat. After the chat ended, I received an autogenerated notification that my refund had been reversed and I was given a store credit. When I tried to use the store credit, the website would not accept it and another live chat *** said they needed the incorrect order back to give me the credit. I explained I already sent the order back & received the wrong bras again. The *** could not help me.4. On 12/11/24 I ordered 4 Daily Comfort bras. I received the same substitute bras I received with the previous 3 orders.The company is exercising deceptive practices by advertising items as available & shipping whatever they want.
Business Response
Date: 01/13/2025
Hi, ******.
Thanks for reaching out.

We sincerely apologize for the repeated issues you've experienced with your recent orders. I understand how frustrating it must have been to receive the incorrect bras.
We have successfully refunded your orders.

Order number: SM6187454-TR
Refund Reference ID: *****************
Amount: $69.37 USD

Order number: SM7173049-TR
Refund Reference ID: 5GV11130ET958344B
Amount: $96.05 USD

Additionally, I want to address your order SM5319614-TR. Since it is already past the 6-months, the refund for this order was manually requested from our team. Please rest assured that it will be processed within ***** hourss, and you will receive your refund.

If there is anything further wee can assist you with, please dont hesitate to reach out.

Best,
Shapermint
Customer Answer
Date: 01/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and appreciate the business addressing the issue.

Sincerely,

****** ********
Initial Complaint
Date:01/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered product from ********** online and paid via Apple Pay. I have received the product and I am now also being charged for a subscription of $4.99 a month that I did not sign up for. I have tried to lon in to my account as it states on the website but cant reset the password. I have contacted them via email twice and chat but no resolution. I am requesting a refund of the $4.99 and a cancellation of this subscription I did not sign up for.
Business Response
Date: 01/08/2025
Hello, ******.

We sincerely apologize for the experience you've had with us about the charge and the membership and we're here to help.

Please know that your Shapermint Club membership has been canceled and refunded. It will take 5-10 business days for the amount of $4.99 to reflect on your account. We also assure you that you will no longer be charged for this membership.

Your patience is greatly appreciated and feel free to contact us at ******************************** and we'd be happy to help.

Best,
Shapermint

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Shapermint is NOT a BBB Accredited Business.