Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from this company based on their "buy today get it tomorrow' guarantee which is stated in multiple places on their website. Specifically that any order placed by 8pm EST would be printed and shipped that day a arrive the next business day. I also paid an extra $142 for this service on top of my order cost. They blatantly ignored their own guarantee and then tried to blame ***** for the late arrival when it had nothing to do with *****, their own system clearly showed the order as still 'in production' 24 hours after it was to have been shipped. I believe they are guilty of false advertising and using an exorbitant shipping rate to extort their customers. They offered me a $40 refund which does not even cover the difference listed on their own website of the next day shipping ($142.23) vs two day shipping ($32.30). I asked them for a refund of the difference between these two, $109.93 and they refused and again only offered me the $40.

• Initial Complaint

  Date:02/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overnight Prints as the name implies, offers OVERNIGHT service. I placed an order for a trade show which required me to have the product the day after and paid for said service. I also paid for ***** overnight delivery. The order was placed on a 12/10 with a delivery date of 12/11. The order was not even processed until 12/12 and delivery was on 12/13. The company advertises the ability to turn around an order in under 24 hours and I paid for that service. They were not able to complete the order processing for 3 days and will not process a refund. Their offer was to refund half of the overnight shipping cost.This is a bait and switch and they did not deliver what I purchased from them, which was overnight service!

  Business Response

  Date: 02/18/2025

  We sincerely apologize for the delay and any inconvenience this caused, especially for your trade show. We understand how important timely delivery is, and we regret that we did not meet your expectations in this instance. While we did offer a partial refund for the shipping cost, we appreciate your feedback and will continue working to improve our turnaround times. If you have any further concerns, please feel free to reach out - we value your business and the opportunity to make things right.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business misprinted our entire order and required extensive proof of their failure. When they finally accepted that they completely messed up the order they offered to reprint the order (a seasonal card that is no longer needed) OR offer us a 50% store credit. Trying to resolve this with them has been ridiculous, extensive, and the solution offered is insulting. Their website claims they are BBB accredited, obviously they are not.

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this to dispute the charge with Overnight Prints. I have done business with this company for about **************************************************************************** the past, if there was an issue with printing you could call and they would resolve it quickly. This year I ordered greeting cards, envelopes and business cards from them. The order arrived on December 3rd and the greeting cards where printed with two copies on top of each other vertically, making them useless as greeting cards. The envelopes that were sent were white and not the blue that were ordered. The packaging was loose resulting in some of the product being damaged.I reached out to them on that day and spent and hour an a half on their chat system trying to get an answer to no avail. I created a support ticket and sent them all the requested information. They still have a phone number listed on my account page but it is has been disconnected. I started to get concerned at that point. The response came days later stating they needed photos to support my claim. I had already summit those and told them as such. I submitted more again just in case. Days later the same thing repeated itself again, requesting that I would have submit photos. I did that a third time. There was radio silence for a week and they responded that I may be eligible for a reprint. These are Christmas cards which I send out to family and friends and have done so for 19 years in a row. I also sell them at local craft fairs and shops. I shared all this with Overnight prints and the fact that I would be losing money since I dont have any product. When I asked for a manager or about a possible refund I was ignored and they have never address this request. At this point it is still not resolved and we are a week out from Christmas without an official resolution.They end up sending a replacement order. These cards were folded diagonally, making them useless as greeting cards.

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for expedited delivery, and my order sat in production for a week. The items I ordered came far too late to use, and customer service did not come up with any ********************** for me every time I asked. I would like a full refund, which the business is only offering $40 in credit when I spent $484.07 items that did not come on time, and I cannot use because the event is past. I also ordered well before the event (and paid for expedited shipping), and it still didn't come on time. I ordered 4 total orders.

• Initial Complaint

  Date:10/15/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  500 business cards were ordered (Order #*********) from Overnight Printing using thier online web page on September 22, 2024. The cards were delivered on September 30, 2024, however, they had been improperly packed and the container was damaged during shipping, resulting in the loss of about 200 cards. I immediately reported the issue to Overnight and supplied photos. I have contacted them multiple times over the past two weeks and no progress has been made. I only want the missing 200 cards reprinted and sent.

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 8.5x11 booklets with Overnight Prints on April 12, 2024, but the product arrived in a damaged condition that was so bad that I could not feasibly use. The order was more than 3 weeks late and I need this for an important event. I immediately requested a refund and Overnight Prints replied in an email stating "Your full refund has been requested to our Financial Team. Please expect your full refund in the next 3 -5 work days. We apologizefor all the inconvenience with your order." The refund never came but instead of providing a refund, Overnight Prints issued me in-store credit. I tried to use the in-store credit to place the order on 2 occasions, I was unable to place a new order due to recurring system errors was the reasoning that Overnight Prints used. This seems that they will not allow you to use the in-store credit and thus keep the funds. I have contacted Overnight Prints numerous times, but their customer service has been unresponsive and unhelpful. Their chat-only customer service makes it difficult to resolve issues, and their automated responses are often inadequate. The chat is usually a bot. I strongly recommend avoiding Overnight Prints due to their poor product quality and unsatisfactory customer service. Stay away from this company because you will waste your time, money and will never get your materials.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I uploaded a postcard to be printed by Overnight Prints on Monday, October 7, paying extra to have them delivered by this Friday, October 11. I paid an extra dollar to have them tell me if they saw any issues with printing my cards.Tuesday, Oct. 8, I get a message telling me my files were "bad" and they "fixed" them, and they now want me to approve that. The only way I have to get more information is to contact them via live chat, so I did. Hours later I finally get told that their designers think part of my design is too close to the safe zone so they moved stuff in to accommodate that. Long story short, their designers don't now what I want from my design and therefore should never have altered my art in the first place, so I changed my files and reuploaded them. Then their system marked my order as bad again, and that's the last I heard. I kept going to chat to find out what was wrong and being told to make a ticket. I make a ticket and all I get in response from it are variations of "we've fixed your files. approve that." to which I kept responding that Overnight Prints doesn't have my permission to alter my files in anyway, and they need to tell me what they think is wrong so I can fix it *********** we are, more than 48 hours after I placed the order and I can't any kind of clear answer from them as to what they think is wrong, or even which version of my art they're looking at. They just want me to approve their changes, and I will not do that when they won't even tell me what those changes are.Their chat people have stopped responding to me as well, so I'm entirely in the lurch with no way to get help from the company I paid for a service.

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with Overnight Prints was incredibly disappointing. I ordered business cards that arrived with multiple defects, including discoloration, overlapping prints, and misaligned designs. Despite paying for quality control, the final product was subpar.After submitting a refund request on September 30, I received a vague response that ignored my concerns. My follow-ups have gone unanswered, and the lack of communication is unacceptable. I am now forced to escalate this issue to my credit card provider.I do not recommend Overnight Prints. Save your time and money and look elsewhere for quality printing services.

  Customer Answer

  Date: 10/10/2024

  This business has told me they are issuing the refund I requested and I should receive it within 2-3 business days

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered medical business cards on 9/8/2024, but shipped wrong cards. Overnight prints does not have a number to call for customer service, but has chat and a ticket system. Opened chat and explained that the wrong cards were shipped. After sending a copy of the incorrect cards and shipping label, I waited at least 45 minutes to be told they need to find out who printed and shipped the cards. After a short time they told me they could not resolve the problem and that and I needed to open a ticket. I opened a ticket and again uploaded the wrong card and shipping label. I have waited three days with no response from Overnight Prints. I messaged them through their ticket system and still have not received a response. I can only conclude they do not care and have no intention to ship the correct cards or refund my money. I would prefer they just refund the money; however, this should be a warning to other consumers who plan to use online printing that Overnight Prints has vendors that it cannot control for customer service or quality. Find another printer.