About
Important information
- Additional Info:In December 2018 BBB noticed a pattern of complaints from consumers alleging they paid Lilumia, also known as Lilumia Trading LLC, for products that they did not receive. Consumers further alleged that the business was not responsive to their calls and emails. BBB communicated our concerns to the business in December 2018 and January 2019. Although the business indicted, they would review the matter and provide a response, to date the business has not provided BBB with the steps they will be taking to alleviate the pattern of complaints. As of February 2019, BBB continues to receive the same type complaints regarding the business. The business has also not responded to complaints filed through BBB.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.