Business ProfileforEverything Branded USA, Inc.

Complainant: **************, U.S. Army ********************************* Business Involved: Everything Branded Transaction Date: September 18, 2023 Amount in Dispute: $1,676.00 Product/Service: 1/2" Ultra Smooth Lanyard (***** units)Description of the Incident:On September 18, 2023, our association placed an order with Everything Branded for ***** units of 1/2" Ultra Smooth Lanyards, based on an approved design mock-up (Version 4). The total amount of $1,676.00 was paid via a **** credit card. However, upon receipt of the merchandise, it was evident that the items delivered did not match the agreed-upon design specifications.Attempts to Resolve:Immediate communication was initiated with Everything Branded to address the discrepancy. ***********************************, the account manager, initially assured us that the mistake would be rectified and the correct merchandise sent. Despite this assurance, subsequent communications were unfruitful. An email provided by ******************** with a tracking number for the corrected shipment turned out to be invalid. Our repeated attempts to contact the company for clarification and resolution were met with no response, leaving the issue unresolved.Current Status:As of the filing of this complaint, the incorrect merchandise is still in our possession, and the correct items have not been received. Despite our willingness to return the incorrect merchandise, there has been no guidance or response from Everything Branded.Resolution Sought:We are seeking a full refund of the transaction amount of $1,676.00 to the original payment method. This request is based on the non-delivery of the agreed-upon merchandise, inadequate response and service from Everything Branded, and the retention of incorrect merchandise. We expect a prompt and amicable resolution to this matter but are prepared to explore further legal options if necessary.