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Business Profile

Online Gaming

WSOP.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an account with WSOP Nevada.They disabled my account where I can no longer get in. I have money in the account and said everyone had to re-sign up for it. I changed my last name and I told them. They said it was fine. During setup process it said couldnt verify last 4 of social. I called them back and said to logout and back in. Then said to send front and back ID. I did and also sent my marriage license. They now want a signed copy of my social security' card. My compliant is their making it difficult to get in my account and return my money.

  • Initial Complaint

    Date:07/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was locked over a month ago. I have repeatedly sent inquiring emails. Nothing has been done, my emails have gone unanswered and I still cant sign into my account

  • Initial Complaint

    Date:02/18/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** app has made many erroneous and false charges to my account over the past year.

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I deposited funds into my account to play poker. Then once I decided to withdrawal my funds they had requirements that are unreasonable because they are impossible. They require I send them a picture of my debt card front and back with all information showing(This is unreasonable in itself) however I have no physical card because I used a virtual card. They then demanded I send a screenshot of my virtual debt card, this is impossible, banks do not allow screenshots of bank information. What I find dubious is the fact that they don't require any verification when putting money into the account. Only when I wish to withdrawal funds. Now interestingly I'm withdrawing to the same payment method I used to deposit the funds. So if they are not worried about my financial security when putting the funds in the account, which is clearly when the greatest risk of theft occurs, then why are they worried about my financial security when I go to withdrawal my funds. Lastly as I brought to their customer service team, they had verified my identity before being able to speak with them. So they know who I am by passing their own verification process, they are in violation of their own policies by not verifying identity when depositing funds, they verify only when withdrawal funds and they then refused to process my transaction request even after my identity had been verified by their own system and by their customer service representative. They do virtually nothing to actually help people receive their funds by not providing detailed information as to how a player can receive funds. I ask them a half a dozen times getting the same ambiguous responses that didn't provide clear directions. They are thieves and should be shutdown. Requirements that are impossible to complete. What a joke

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was able to deposit money to their gambling app and upon requesting to withdraw money, they have made it impossible for me to do this. I dont think its very fair for them to accept money and not pay out when the time comes.

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WSOP.com refuses to allow me to withdraw my money. When requesting a withdraw they tell me I have to verify my account with provided link. When logging into provided link all you get is error message. I don't understand why they need to verify my account is mine to put money in it but not take it out. I have sent multiple emails with no response. These people are criminals, stealing people's money, based on their delusion that they will never pay out a winning player.

  • Initial Complaint

    Date:06/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last week I played on the **** in *******I tried to withdraw my balance before leaving *******They are refusing to ***** my withdrawal.

WSOP.com is NOT a BBB Accredited Business.

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