Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the time of me playing Skillz I was accused of allegedly violating of the rules WITHOUT any form of verification or evidence presented to me. The representative named **** failed to reply to any of my emails and threatens to sue me for breaking the rules. Without evidence presented and rightfully requested this is unjust. I challenge Skillz to present me with a statement showing me what Ive violated. Apparently I hear this isnt the first time Skillz has made these allegations towards another player without justification. While a terms of Service they have stipens saying that Skillz reserves the right to terminate accounts, ETC evidence still must be provided to the accused as it breaks a moral of upholding good business practices AND not to mentioned can be considered a broad term of fraud. So therefore ****. Present the evidence please and do not threaten me again or I will file charges for threats

  Business Response

  Date: 07/17/2025

  Hello *******, 
  
  Thank you for contacting us through BBB and Skillz player support.
  
  After reviewing your account, I can see our Trust and Safety team did not choose your account at random by any means. Our teams have internal systems that help us identify when players have violated our Terms of Service.
  
  We have warned you twice before regarding your banned account under Username: 12547893  Ticket # ******* 
  
  With that being said, your account is tied to several other duplicate accounts on the ******************** platform. Every account action we issue is based on conclusive evidence of a violation of our Terms of Service. Regarding any winnings that any closed account may have are to be forfeited, which is stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
  
   Due to this, your account has been banned, and you are not permitted to use the Skillz system again. Skillz considers this case closed, and that decision is final.
  
  You can review these terms by following this link: *************************************************;
  
  Best, 
  

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unfairly withheld my funds that I requested to withdraw, on the false claim that I had created multiple accounts

  Business Response

  Date: 07/17/2025

  Hello, 
  
  Thanks for reaching out! We'd be glad to assist with your account request, but we were unable to locate a Skillz account using your name or the email address you used to write in to us. Can you please reply back with your Skillz username or the email address associated with your Skillz account, so we can better assist you? You can find your username in the upper left corner of any Skillz game.
  
  Alternatively, if there's anything else we can do to assist you instead, please let us know!
  
  We look forward to your reply.
  
  Best,

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im complaining about skills because the game is rigged. It says Im supposed to be playing human competitors but sometimes it be bots as the opponent in LIVE matches. The game glitches and I lost a lot of money just off glitches alone. I was refunded some of my money but not all! The game doesnt have fair gaming. They cause you to lose with either bots or the dominos they give you and your opponent. They already take fa percentage from EVERY game but they are greedy so they cause you to lose just so you can spend more money and they take that as well. I spent roughly $300 on the app but considering the games I did win causes it to be more than $300! Im seeking justice against this company and something should be done the way they are cheating thousands of people everyday out their hard earned money like myself

  Business Response

  Date: 06/30/2025

  Hello,
  
  Thank you for reaching out to us through BBB. We understand your frustration and appreciate the opportunity to clarify a few important points regarding our platform.
  
  Skillz is committed to maintaining a fair and competitive gaming environment for all users. All players in live matches are real users. Skillz does not use bots in paid competitions. Our platform matches players based on skill to ensure a balanced and fair experience.
  
  Regarding your mention of glitches, we take all technical issues seriously. When a valid technical issue is identified and confirmed by our systems, we do our best to issue appropriate compensation, which we understand was done in your case. However, not all gameplay outcomes or performance-based losses qualify for refunds if there is no system confirmed malfunction.
  
  We are happy to investigate any specific match concerns you may have. If you would like us to take a closer look, please reach out to our support team at ********************************** with the match IDs in question.
  
  Please note that all cash entries are non-refundable and are explained in detail in our Terms of Service 8.8, which I will link below for easy access. 

  You can find our Terms of Service here: *********************************************.
  
  We value your feedback and appreciate your participation on the platform.
  
  Best,
  
  

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi Shyan,

  Thank you for your message.

  I confirm that my complaint is against Skillz Inc., as they are the company responsible for the Blitz Win Cash app and payment processing.

  Please proceed with sending my complaint to the correct business.

  Best regards,
  ****** *****
  ********************************

  Customer Answer

  Date: 06/12/2025

  On April 28, 2024, I accidentally made a purchase of $42.63 on the Blitz Win Cash app. I immediately contacted their support team, asking for a refund, explaining that the purchase was unintentional and included all relevant information, including screenshots and account details.Despite several follow-up emails over the past month and their automated messages promising a response within 3 business days, I have received no real support or resolution. I have not been given a refund, an explanation for the deductions made from my account, or any clarity about the current status of my account, which now appears to be restricted.This issue has been ongoing for over 3 weeks, and I believe I have been ignored unfairly despite my repeated, polite attempts to resolve this directly with Blitz Support.Account email used: ***********************

  Business Response

  Date: 06/26/2025

  Hello ******,

  
  Thank you for reaching out to us through the BBB. 

  
  It appears that your inquiry is related to the Blitz Win Cash app, which is not affiliated with Skillz **** We do not have any partnership or connection with that company.

  
  For assistance, we recommend contacting Blitz Win Cash directly using the information below:
  Email: ****************************************
  Website: ****************

  
  We hope youre able to resolve your concern quickly.

  
  For reference, here is a link to our Terms of Service:

  
  **************************************************;

  
  Best regards,
  
  
  
  
  

  
  

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was terminated and I believe it was unfair. I have played on this platform for years and my only issue is that they banned my access to my account. All I want is to have access back into my account and to be allowed to play once again on this platform.

  Business Response

  Date: 06/05/2025

  Hello ******, 

  
  Thank you for contacting Skillz Escalated Support and the BBB. 

  
  After a thorough review of your account activity, we have confirmed that your account was permanently banned on May 22, 2025, due to violations of our Terms of Service. Specifically, the investigation found that you exploited our algorithm to gain an unfair advantage over other players.

  
  Please note that all account violations are permanently documented. As such, this ban is final and your account will not be reinstated.

  
  We encourage all players to carefully review and comply with our Terms of Service, which can be found here: *********************************************. Any earnings obtained in violation of these terms may be subject to forfeiture.

  
  At this time, Skillz considers this matter resolved and closed.
  

  
  

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23385482
  
  I am rejecting this response because: I never intended on doing anything that would influence the algorithm in any manner. If somehow the investigation found this to be true, I sincerely apologize for any such action. I am an honest player and I never even received an initial warning or anything to make me aware that my gameplay was suspicious or that I was somehow influencing the match making algorithm. If I had received a warning or some kind of notice that this was happening, I would have taken the proper precautions to make sure that I fixed whatever it was that I was doing incorrectly. Again, if I violated TOS, I genuinely apologize and will be sure to never do it again. All I ask for is 1 more chance to play and prove that I am a fair player. I will sign and agree to the Terms of Service if that will allow my account to be reinstated. I have reported many suspicious accounts because I do believe in fair play for all. I hope that Skillz will at least consider granting me 1 more opportunity to continue playing and show that I am a legitimate player. 
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 06/06/2025

  Hello,

  
  Thank you for following up with us through the BBB. 

  
  As previously stated, your account was suspended due to a violation of our Terms of Service. All violations are permanently recorded in our system and cannot be reversed. As a result, access to the platform has been permanently revoked.

  
  We acknowledge your apology. At Skillz, we prioritize the safety and integrity of our platform and are committed to taking necessary actions to protect our community from any activity that compromises that standard. We consider this matter closed and addressed.

  
  For your reference, our Terms of Service can be reviewed here: ***************************************************;  

  
  Best regards,

  
  

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23385482
  
  I am rejecting this response because:
    I feel that I am being retaliated against by having my account taken down because I have reported with proof of bots being used by another player on your gaming system. I have also made dozens of reports of other players with suspicious gameplay, with in depth detail. You have been unable to provide any proof of any wrong doing on my part and your claim that I violated TOS is a complete lie. It is an absolute shame that a company that I was loyal to and helped protect from cheaters and bots would punish me for simply reporting it. 
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 06/13/2025

  Hello,

  Thank you for staying in contact with us through the BBB.

  As previously communicated, your account was permanently suspended due to a violation of our Terms of Service. Our internal systems documented the breach, and per our established policy, such actions are irreversible. Accordingly, your access to the Skillz platform remains permanently revoked.

  While we acknowledge your apology, please understand that we are unable to disclose specific details of our internal findings. This is to maintain the integrity of our investigative processes and ensure consistency in how violations are handled across the platform.

  Skillz is firmly committed to protecting the safety, fairness, and trust of our community. As such, we take any activity that undermines these principles very seriously. Given the nature of the violation and the finality of our decision, this matter is now considered fully addressed and closed.

  Best regards,

  Customer Answer

  Date: 06/22/2025

   
  Complaint: 23385482
  
  I am rejecting this response because:

   You illegally withheld several thousands of dollars from me.

  What you did to me, and what you have done to many other real players on your platform, is a low down and disgusting unlawful process. It will be proven to you and exposed the rest of the world the type of illegal practices you allow on your platform.

  Everything will come to light one day, rest assured of that.

   

  
  Sincerely,
  
  ****** *********

  Customer Answer

  Date: 06/23/2025

  Can you please make this complaint public? I want this entire thread of conversations between myself and the business to be public. Thank you. 

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day. I have been a player of Skillz since October 2024, and have spent of more or less US$12,000, overtime i got better at playing and was able to to get some money back, withdrawals was smooth and quick until this Month of May, i had a pending withdrawal of a total of $2,500 and i have more than $2,000 in my account. Yesterday morning 23 May 2025, i woke up with an email in regards of their TOS and my account was blocked, i could no longer access nor play, i tried reac out to support for the whole but no response like any ithers they just ghosted me with all my money that i won by playing fairly gone. I never cheated and never violated their TOS so i am seeking help anywhere i can to get my money back. It seems that this is what Skillz do when a player starts profiting they will just blocked for no reason at all and accused the player of cheating in terms of their TOS and ive read a lot of the same stories. Skillz seem untouchable, they always talk about fairplay, but they are not fair at all for banning players and accused of cheating when they can't even pinpoint the reason of cheating because they won't communicate, they just ghosted us which is super disappointing. Please help us small players over this matter. Skillz doesn't want us to win, they only wants us to keep depositing and losing.

  Customer Answer

  Date: 05/28/2025

  Good day everyone thank you for taking the time to respond and address the matter i have received your email and understand you have addressed the matter to the business Skillz **** im getting stressed out and frustrated as they literally doesn't respond to any if my emails. All i want to get my money in my account which is more or less $2,200 and the pending withdRawal with a total of $2,500... i don't even want my account to be reactivated, i don't feel like playing anymore coz what they did was just traumatic in a sense that i actually and literally spent thousands of dollars and hours after hours playing their Bingo game. It seems that this is what they do when a player becomes profitable which is not reasonable at all, they just couldn't accept that a player gets better by time, they only wanted a player to continue losing and keep depositing money to them, really unfair considering they always initiate a fairplay! I hope BBB can help me get my hard earned mone That they just took upon closing my account coz i do believe i deserve it and i play hard and lost sleepless nights. God knows i never cheated like they claim in terms of their TOSwhatsoever. Once again Thank you for taking the time to.

  Business Response

  Date: 06/05/2025

  Hello, 

  
  Thank you for contacting Skillz Escalated Support and the BBB. 

  
  After a thorough review of your account activity, we have confirmed that your account was permanently banned on May 22, 2025, due to violations of our Terms of Service. Specifically, the investigation found that you exploited our algorithm to gain an unfair advantage over other players.

  
  Please note that all account violations are permanently documented. As such, this ban is final and your account will not be reinstated.

  
  We encourage all players to carefully review and comply with our Terms of Service, which can be found here: *********************************************. Any earnings obtained in violation of these terms may be subject to forfeiture.

  
  At this time, Skillz considers this matter resolved and closed.

  Best, 

  
  

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23373314
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** **** *****

  Due to their unfair termination their response is unacceptable, they knew i didn't violate any of the said TOS they just do this to all players for years that starts profiting without further explanation, and no proof that players actually violated those said TOS. I never wanted my account back i just want my money which is more than $4,000 that i have won fairly. If they are really fair to us players they should release my money. I have played so fairly that i just can't accept what they did. 

  Customer Answer

  Date: 06/05/2025

  I have come in contact with some of the previous players that Skillz had done the same when the players started profiting and they said the same thing about TOS without further reciew and explanation. Some players they chose and decided to get back on the game and some didn't. This is just what they do when players actually starts profiting, this is based on the previous players testimony on their post on Reddit. Some players even received a cheque but couldn't cashed out coz skillz blocked the cheques and blocked the player in the system so there's no way to contact skillz! I don't want my account back i have no interest participating in any of the Skillz game i just want the money that i have won fairly and Skillz know that i have not violated any of those TOS, this is just their way of not giving us players our profit. 

  Customer Answer

  Date: 06/06/2025

  To Mr. ****** ********,and the whole lot of Skillz team,  i understand and respect you and your business policies but i also hope you understand us players, we spent so much money on your company/games and you just have to accept that we/i get better by time playing the games specially Bingo, it's not that hard to learn, i spent hours after hours analysing strategies by watching replays of different players, i spent thousands of dollars before actually getting how to actually play and win Bingo, i did not cheat nor break any TOS nor your algorithm, like how would i do that exactly? I am never a techy person im just a human who ended up getting addicted playing Bingo, i won that money fair and square not from cheating whatsoever God knows! I have compromised my well being playing the game. I hope you all find it in your heart to release my winnings coz God knows I deserve that. You do not have to give me back my account just please give me my deserved profit. Thank you

  Business Response

  Date: 06/06/2025

  Hello,

  
  Thank you for following up with us through the BBB.  

  
  As previously stated, your account was suspended due to a violation of our Terms of Service. All violations are permanently recorded in our system and cannot be reversed. As a result, access to the platform has been permanently revoked.

  
  We acknowledge your apology. At Skillz, we prioritize the safety and integrity of our platform and are committed to taking necessary actions to protect our community from any activity that compromises that standard. We consider this matter closed and addressed. 

  
  For your reference, our Terms of Service can be reviewed here: *********************************************************;

  
  Best regards, 
  

  
  

  Customer Answer

  Date: 06/06/2025

  But of course you just keep repeating about your TOS and you all know i did nothing to of those TOS like you all accusing me of. If so give me a proof that i actually cheated on any of the game! What is it that i actually violated? Be specific. As mentioned i never want my account back i just want the money in my account that i have won fairly. You all know i spent over $12,000 playing your game im pretty sure whatever was left in my account is not big deal to your company, it's my money i won fairly 

  Customer Answer

  Date: 06/06/2025

  Also why aren't you responding to my emails? Why are you ghosting me? Like other players you all just ghosted us! Yes i know what happened to all other players youve done the same with as i came in contact with them thru reddit. I have researched and everything and everyone has the same experience as me, Skillz company is doing the same, you do not value your players unless we keep depositing, even my assigned manager Mr. ******* ***** just ghosted me when i actually stopped depositing you just ghosted me. 
  i hope you still kindness in your heart to give me the money that was in my account coz i have worked hard for it, hours after hours of playing and lots of sleepless nights, even compromised my whole well being just playing your games FAIRLY WITHOUT CHEATING.

  Customer Answer

  Date: 06/06/2025

  Here's the thing Skillz **** and Mr. ****** ********, i am a nurse single no kids no family to support financially, i earn enough from my salary as a nurse plus i have extra Jobs to get income from, so i don't need to cheat on any games at any point to get extra money, i was enjoying playing Bingo, and as far as you know i played a lot and spend a lot to get a reward/prize you all know that. So if you are really fair to all your players/consumer please show it, please release my money that i have in my account. If i know in my heart that i cheated i wouldn't have to waste my time chasing for it, i would just let it go, but no I deserve that money coz i played and win fair and clean. So please let's put a stop to this charades, give me my money please and we can put this to rest. Thank you ???? 

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23373314
  
  I am rejecting this response because:

  But of course you just keep repeating about your TOS and you all know i did nothing to of those TOS like you all accusing me of. If so give me a proof that i actually cheated on any of the game! What is it that i actually violated? Be specific. As mentioned i never want my account back i just want the money in my account that i have won fairly. You all know i spent over $12,000 playing your game im pretty sure whatever was left in my account is not big deal to your company, it's my money i won fairly 

  From the CONSUMER:

  Sent 6/6/2025 6:45:01 PM

  Also why aren't you responding to my emails? Why are you ghosting me? Like other players you all just ghosted us! Yes i know what happened to all other players youve done the same with as i came in contact with them thru reddit. I have researched and everything and everyone has the same experience as me, Skillz company is doing the same, you do not value your players unless we keep depositing, even my assigned manager Mr. ******* ***** just ghosted me when i actually stopped depositing you just ghosted me. 
  i hope you still kindness in your heart to give me the money that was in my account coz i have worked hard for it, hours after hours of playing and lots of sleepless nights, even compromised my whole well being just playing your games FAIRLY WITHOUT CHEATING.

  From the CONSUMER:

  Sent 6/6/2025 10:29:48 PM

  Here's the thing Skillz **** and Mr. ****** ********, i am a nurse single no kids no family to support financially, i earn enough from my salary as a nurse plus i have extra Jobs to get income from, so i don't need to cheat on any games at any point to get extra money, i was enjoying playing Bingo, and as far as you know i played a lot and spend a lot to get a reward/prize you all know that. So if you are really fair to all your players/consumer please show it, please release my money that i have in my account. If i know in my heart that i cheated i wouldn't have to waste my time chasing for it, i would just let it go, but no I deserve that money coz i played and win fair and clean. So please let's put a stop to this charades, give me my money please and we can put this to rest. Thank you ???? 

  
  
  Sincerely,
  
  ***** Anne *********

  Customer Answer

  Date: 06/09/2025

  Good day! I am waiting for a response from Skillz **** like i said show a proof that i actually cheated and how did you say i exploited your algorithm! Please don't just send an auto generated responses to everyone saying, have a clear explanation and proof and be fair to us players. Yes i know your responses are auto generated coz you pretty much sent the same to other players, how did i know? I came in contact with them thru Reddit when i saw their posts about being banned by Skillz! I'm f you can't prove anything then please let give me my money and i'll be very quite and put this issue to rest. Thanks

  Business Response

  Date: 06/10/2025

  Hello *****, 

  
  Thank you for staying in contact with us. 

  
  Our Trust & Safety Team conducted a thorough review of your account in accordance with our policies and security protocols. Based on the findings, your account was found to be in violation of the Skillz Fair Play policy due to activity consistent with cheating or algorithm manipulation. As a result, it has been permanently suspended.
  We understand this may be frustrating, but please note that we do not take these actions lightly. 

  
  Every investigation involves a detailed analysis using both automated tools and manual review. To protect the integrity of our detection methods and the broader Skillz community, we are unable to share specific evidence or technical details.

  
  We are committed to fairness and stand by the outcome of our review. As outlined in our Terms of Service, Skillz reserves the right to take appropriate action when an account is found to have violated our rules.

  
  Should you have additional concerns unrelated to this case, you are welcome to contact us again. However, this matter is considered closed.

  
  Please review our Terms of Service:  *********************************************************;

  
  Best, 
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 06/11/2025

  But of course you can't share any proof of your so called violations/cheating whatsoever because YOU HAVE NONE! This is just what you all do to your players, and I don't care about any of all that I don't care about getting my account back FYI I HAVE NO MORE INTEREST PLAYING IN ANY OF YOUR GAME! I just want my money back that i have won fairly and you all know it! So please stop telling me this matter is closed because it's not and it wont until i get my money. 

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23373314
  
  I am rejecting this response because: But of course you can't share any proof of your so called violations/cheating whatsoever because YOU HAVE NONE! This is just what you all do to your players, and I don't care about any of all that I don't care about getting my account back FYI I HAVE NO MORE INTEREST PLAYING IN ANY OF YOUR GAME! I just want my money back that i have won fairly and you all know it! So please stop telling me this matter is closed because it's not and it wont until i get my money. 
  
  Sincerely,
  
  ***** Anne *****

  Business Response

  Date: 06/13/2025

  Hello,

  
  Thank you for staying in touch with us. 

  
  As previously communicated, your account was permanently suspended due to a violation of our Terms of Service. Our internal systems documented the breach, and per our established policy, such actions are irreversible. Accordingly, your access to the Skillz platform remains permanently revoked.

  
  Unfortunately, we are unable to disclose specific details of our internal findings. This is to maintain the integrity of our investigative processes and ensure consistency in how violations are handled across the platform.

  
  Skillz is firmly committed to protecting the safety, fairness, and trust of our community. As such, we take any activity that undermines these principles very seriously.
  Given the nature of the violation and the finality of our decision, this matter is now considered fully addressed and closed.

  
  Best regards,

  
  

  Customer Answer

  Date: 06/16/2025

  I'm honestly tired of your repeated responses about your TOS violations etc. i honestly don't care about getting my account back, i have no interest in participating in any of your games anymore. All i care about is my money that you'll ceased which is a little less than $5,000. I have said it many times, i earned and won that money fairly, i did not cheat nor violate any of your TOS and you all know that. Unless you give me proof of how I actually violated your TOS or how i actually cheated, or give me my moNey then i won't consider this matter closed. I have been asking nicely for my money, and if you're really fair and reasonable as you all said you were, please give me my money that i have spent countless hours on to earn them coz i believe i deserve it. Im pretty sure Mr. ****** ********, that amount is nothing to you, my conscience is clear my heart is pure and i will say it again and again i did not cheat on any game i have no reason to and i definitely did not violate any of those said TOS. So please be fair. Thank you

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23373314
  
  I am rejecting this response because: I'm honestly tired of your repeated responses about your TOS violations etc. i honestly don't care about getting my account back, i have no interest in participating in any of your games anymore. All i care about is my money that you'll ceased which is a little less than $5,000. I have said it many times, i earned and won that money fairly, i did not cheat nor violate any of your TOS and you all know that. Unless you give me proof of how I actually violated your TOS or how i actually cheated, or give me my moNey then i won't consider this matter closed. I have been asking nicely for my money, and if you're really fair and reasonable as you all said you were, please give me my money that i have spent countless hours on to earn them coz i believe i deserve it. Im pretty sure Mr. ****** ********, that amount is nothing to you, my conscience is clear my heart is pure and i will say it again and again i did not cheat on any game i have no reason to and i definitely did not violate any of those said TOS. So please be fair. Thank you
  
  Sincerely,
  
  ***** Anne *****

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Great, here's the customized version of your complaint with your name and email included. You can copy-paste this for both the BBB and the *** complaint forms.Complaint Text (BBB / ***) Subject: Unfair Termination and Funds Withheld Despite Prior Approval Business Name: Skillz ***********: ************************************** Details:My name is Puvindran Thirilogasundar (Email: *********************** and I am based in ******. I created a new account on ******************** after obtaining written permission from their support team. I still have the email proof confirming this approval before I opened the account.Despite being transparent and following their guidance, my account was later terminated under accusations of violating Section 7.3 of their Terms of Service (cheating/fraud). I strongly deny these accusations. I never used multiple accounts simultaneously, bots, collusion, or any unfair means. I simply used my experience to play legitimately and earned a balance of $500 USD, which included a $50 personal *********** my account is permanently blocked, and my funds are being withheld. I reached out to Skillz through multiple emails, asking for a reason, evidence, or at least a refund, but they have not responded.I believe this is not only unfair but also a breach of consumer trust, especially when I acted with full transparency and followed the rules. I am requesting:A full refund of the $500 currently locked in my account, or A clear and detailed explanation with evidence supporting their decision. If no resolution is provided, I intend to pursue further action to protect my rights.

  Business Response

  Date: 04/22/2025

  Hello Puvindran, 
   
  Thank you for reaching out to us through BBB and Skillz Escalated Support.
   
  Our Fairplay has found your account to be in violation of our Terms of Service, please review the email sent to you in Ticket: (16333259). 
   
  Skillz takes the fairness and security of its players and platform very seriously.
   
  We have determined that the winnings earned from the now-closed account are in violation of our Terms of Service and will not be awarded but forfeited.
   
  This forfeiture of winnings is explicitly stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
   
  Here are the Terms of Service again for your reference: ***************************************************;
   
  Best, 
   

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23225010
  
  I am rejecting this response because: I been very honest with these people but after I started earning money they terminated it's pure cheating give me my earnings or let me play again otherwise give me proper reason and proof
  
  Sincerely,
  
  Puvindran Thirilogasundar

  Business Response

  Date: 04/30/2025

  Hello Player, 
   
  Skillz takes all legal threats seriously and would like to share more about the actions that have been taken on your account. 
   
  Our Fairplay has found your account to be in violation of our Terms of Service, please review the email sent to you in Ticket: #********. 
  
  As stated we have determined that the winnings earned from the now-closed account are in violation of our Terms of Service and will not be awarded but forfeited.
   
  This forfeiture of winnings is explicitly stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service. Skillz considers this case addressed and closed. 
   
  Here are the Terms of Service again for your reference: *********************************************.
  

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account name is pubgpro on Skillz. I have been with Skillz for over 5 years. I am a winning player who has mastered the games of Candy Prize and also Blackout Bingo.A couple of weeks ago I managed to win a $1500 (2nd) place prize in one of the bingo events. After doing that (now that I had money), I decided to play multiple $120 entry games and another tournament win of around $600. After everything was played I had a solid win rate of about 80% beating the rake. This netted me $3300 of which I withdrew $800 and $2400 seperately. Today would have been the 14 day **** from my 1st withdrawal of $800. Skillz sent me this email:Hello, Your actions are in serious violation of our TOS, section 7.3, which explicitly states "7.3. Cheating, Fraud, and Abuse. In accessing or participating in Services or using the Software, you represent and warrant to us that you will not engage in any activity that interrupts or attempts to interrupt the operation of the Services or Software. ***etc...Your actions jeopardized the integrity of our system and put many honest players at risk. You are not permitted to use the Skillz system again. Please take this as notice that Skillz reserves all legal rights to pursue violations of our service including prosecuting offenders to the fullest extent of the law.*****, ************** My $130 in my account, my $800 withdrawal, and my $2400 withdrawal are all gone and now into Skillz pockets. I plan on taking legal action if this is not resolved. I am planning on calling my bank to reverse the transactions I used on my card to deposit well over $500 at one point (which I never got back since this ban)***If you are reading this, I highly suggest not playing on Skillz since they have no issue taking your money when you are a winning player.

  Business Response

  Date: 04/03/2025

  Hello *****,, 
  
  Thank you for reaching out to us through BBB and Skillz Escalated Support.
  
  Our Fairplay has found your account to be in violation of our Terms of Service, please review the email sent to you in Ticket: (16288208?). 
  
  Skillz takes the fairness and security of its players and platform very seriously, and for that we cannot apologize. 
  
  We have determined that the winnings earned from the now-closed account are in violation of our Terms of Service and will not be awarded but forfeited.
  
  This forfeiture of winnings is explicitly stated under Article 7.3, Cheating, Fraud, and Abuse in our Terms of Service.
  
  Here are the Terms of Service again for your reference: ***************************************************;
  
  

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23156549
  
  I am rejecting this response because:

  This is false claim that I have cheated. I played every single game legitimately and Skillz is deciding not pay out my winnings. I was never in violation of the Terms of Service. 

  Where is the supporting evidence? I plan on taking this to court and you will be sued if you do not pay.
  
  I have recent transactions on my debit cards of around $400. Skillz stole my winnings AND my most recent deposits.

  Sincerely,
  
  ***** **********

  Business Response

  Date: 04/04/2025

  Hello *****, 
  
  Thank you for reaching out to our Escalated Support. Were sorry to hear youre looking to take legal action. 

  Skillz considers your case addressed and closed due to Violation or Terms of Service. 
  
  You can find our Terms of Service and Legal information at: ********************************************************;
  
  Regards, 
  
  
  
  

  
  

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB (Better Business Bureau Service), I am **** **. I am reaching out to seek your assistance in resolving a dispute with Skillz Games. My account was recently terminated, citing fraud, cheating, and abuse as the reason. However, I was a previous player a few years ago and closed an old account at that time for personal reasons. I created a new account last year for recreational purposes while traveling internationally. I have provided evidence, including photos of my boarding tickets, to support my claim. I would greatly appreciate your assistance in contacting Skillz and resolving this issue. I hope that they will reconsider their decision and reinstate my account. Thank you for your time and support.Sincerely,**** **

  Customer Answer

  Date: 03/31/2025

  This is **** **. I tried to withdraw the money of the amount of $102.14 last few days ago. The Skillz game company closed my game account with some reasons like I cheated and opened more than one account. Its not true. Last year on September I went to ******* to visiting my parents for few weeks. While I stayed in ******* I opened the account for killing time and for fun. I already provided you all my information to proof that Im the only person and the real one who had this account with the ********************. I deposited $10 to the account I played, if I lost the money, can I withdraw anything? Will you close my account? I went back to the *** and continued to play until last week then I decided to withdraw some money from my account. Your company completely closed my account with your own reasons. Whatsoever you didnt reply my email when I explained the reasons. My son stayed in the *** to play on his own account while I was in *******. I open my own account to play in *******. On the advertisement your company said prefer friends and family play together. Then, why you said we had multiple accounts? Now, Im asking you, the Skillz to reopen my account and pay me the amount I won when I played. Im seeking for your truely answers. Thank you.

  Business Response

  Date: 04/03/2025

  Dear ****,

  
  Thank you for reaching out to us through BBB and Skillz Escalated support. 

  
  Our Fairplay system has detected activities in your account that contravene our Terms of Service. A detailed explanation has been provided in the communication sent to you under Ticket: #********.

  
  We emphasize that the integrity and security of our platform and its users are of critical importance to us. It has been established that the winnings associated with your now-terminated account were accrued in violation of our Terms of Service. Accordingly, these winnings will be forfeited.

  
  Please be reminded that forfeiture of winnings for breaches including Cheating, Fraud, and Abuse is clearly stipulated under Article 7.3 of our Terms of Service. The actions made on your account have been made final. 

  
  If  you wish to take legal actions please refer to the information below or addressed in the previous tickets you received. 

  
  Here is the link to our Terms of Service: *********************************************.

  
  Skillz considers this case closed. 

  
  Best, 
  
  

  
  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Skillz promote that it can take up to 6 weeks for players to get payment process. They canceling players withdrawal after 6 weeks with no explanation, when i reach out to them they keep ignoring my messages. When they answer never give an explanation nor reason why just keep repeating they escalating it. I been told that multiple time in the past they holding my money hostage. Also they cheat and punish players that complain a lot about their abuse

  Business Response

  Date: 03/17/2025

  Hello KERNEST, 

  
  Any withdrawals up to the amount of your total deposits will be processed using the same form of payment as your deposit, either your ****** account or credit card, in order of oldest to most recent. We are unable to refund to a specific deposit method. Winnings exceeding your total deposit amount will be sent via paper check if youre in the **, or ****** account if you are playing from another country.

  
  Most withdrawals are processed within about 10 business days. However, for security reasons, it can sometimes take up to 6 weeks for a withdrawal to arrive.
  Please also note, there is a $1.50 charge for any withdrawals under $10. Bonus cash cannot be withdrawn, and is forfeited when you make a withdrawal. For every $1.00 that you pay in entry fees, $0.10 of bonus cash will be used for entry. So if you play a match with a $3.00 entry fee, $2.70 will be real cash, and $0.30 will be bonus cash.

  
  If you have a question about a specific withdrawal we would need you to provide more information. 

  
  Please review our terms of service: *********************************************.
  
  
  

  
  

  Customer Answer

  Date: 03/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you so much for helping us resolved our issues. Thanks a million 

  
  Sincerely,
  
  ***** *********