Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deposited $160 via etranfer to Caesars. It was deposited from my bank account but never put into the Caesars account. When I look online it shows it was denied from Caesars but the funds were never returned.I emailed and they asked for a bank statement. I provided them a bank statement with other transactions, balance and account number blanked out. I also provided a photo of the etranfer with the same reference number as was on the bank statement.I was told this is not sufficient as I cannot blank out the information on my statement. Companies cannot ask to see our bank account information such as balances other transactions and account numbers. This information can be used for criminal activity such as fraud. Caesars Sportsbook is stealing for people and asking to provide information that we have been warned by law enforcement never to provide!

  Business Response

  Date: 02/04/2025

  ****** had a $160 deposit that was declined on 11/12. For the payments team to be able to investigate, we need a PDF version of their bank statement for the relevant time period, as the attempt shows as declined on our end. On November 14th we informed patron they would need to provide documents but they refused and disconnected the call. I reached out to the patron again today to inform them of what we need to investigate.

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22555647
  
  I am rejecting this response because: Caesars is still requesting documentation with all banking information, including all transactions, how much is in the account and account information. I provided a document with the sensitive information blanked out and left the transaction from Caesars visible as well as a reference number from the etransfer. That should be sufficient. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 02/10/2025

  Hello,
  
  I have reached out to patron ******* ****** regrading her failed deposit. Patron refuse to send in proper documents. Payments will not accept her bank statement with it being blacked out. I advised her to send over a PDF form of her bank statement for the month of November. She stated she refuse to send in her bank statement not blacked out and she will deal with the BBB. If you have any more questions please reach back out. Thank you 

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a bet in which I had the kickers kickin 2+ and it says I did not win. When I contacted support he kept saying they did kick field goals. I won2 others on the same bet with the same players so obviously they kicked field goals. I asked him to tell me what a field goal meant and he says SECTION 1 ARTICLE 2. TYPES OF SCORING PLAYS Points are scored as follows:Touchdown: 6 points Field Goal: 3 points Safety: 2 points Try after touchdown: 1 point (Field Goal or Safety) or 2 points (Touchdown)Clearly he said a field goal is after a touchdown

  Business Response

  Date: 02/04/2025

  Hello, I have spoken to the customer and he has informed me that the rules were explained clearly and that the issue is resolved.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11-03-24 I placed a $40 wager on the "Blackjack Surrender" New Jersey Caesars online casino game which is owned by Caesars Entertainment Nevada. I was drawn two cards for a total of 10 and the dealer was showing 1 card for 4.(first Screenshot ) It is well known that a players hand of 10 vs a 4 is a very high probability win for the player. Because of this I went to doubledown. Since at the time I only had $20 left to play with to be able to do I deposited $240 more into my account so that I was able to do so. This is where the problems began. When I went to doubledown the software was not recognizing that I put in the funds.(Second screenshot). And I was not able to doubledown. I then called Caesars NJ to explain. I said that the software was not recognizing that I had deposited more funds and was not allowing me to double down. I further stated that I would be able to continue the hand without doubling down to complete it but it wasn't right because as a player I wasn't able to be given the chance to do so. Caesars said that they would look into the There ruling was to simply cancel the game and refund my $$ which is not a proper resolution for a few reasons.1) Since there was only a issue in the doubledown section of the game I could have finished the game by not doubling down.2) Since this was a very high percentage hand cancelling out the game when only the double down part was having issues is not proper. Caesars could have told me to simply finish the game without doubling down and do the right thing and credit me accordingly They did none of that. Instead they simply cancelled out the game and did not allow me the opportunity to finish out a high percentage win hand for $80. The fact that they are not compensating me for this nor allowing me the option to finish the game is wrong. I am asking for one of the following resolutions to occur 1) Allow me to finish the high percentage game.2) Reimburse me the $80 in credit

  Business Response

  Date: 02/04/2025

  
  
  Hello ****,
  
  Regarding *********** ******* inquiry on November 7, 2024, we conducted the investigation and proceeded to refund the initial amount. An email was sent to the customer to communicate the results.
  

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22528142
  
  I am rejecting this response because:

  Simply refunding my initial bet is not efficient please view the screenshot above.  You will see that my hand being a 10 vs a four is a extremely large high percentage win hand.  I should not be penalised from this high percentage win because there was a system error.  In addition to this,  as per basic blackjack strategy rules the correct play in this situation would be to doubledown which would of most likely mean a win of $80 that I lost out on.  Simply returning my original bet without any form of compromise is not proper business protocol.  I had spoken to Caesars to give ideas on a proper compromise but they would not listen.  I put forth the following ideas to compromise on this.  They are.

  1) $80 casino credit for the inability to double down and play the hand.

  2) $40 cash for not being able to play the hand.

  
  
  Sincerely,
  
  *********** *****

  Business Response

  Date: 02/25/2025

  Hello ***********,

  
  After reviewing your account and wager inquiry, we found that you were unable to double down because you did not have the required amount in bonus winnings or attached real cash.
  Per our Terms and Conditions for promotional bonus cash:
  "While any bonus is active, ****** will first be deducted from your cash balance tied to the bonus. If there is no cash tied to the bonus available, the ****** will be deducted from your bonus balance. Cash that isnt tied to any bonus funds will only be used if the cash tied to a bonus and bonus balance are both at zero."
  We understand that you attempted to add more funds to your account; however, at the time of your deposit, your funds were not at $0, which impacted how the promotional credit functioned.
  We hope this explanation provides more clarity on casino bonus. For more information on casino bonus please view the link below.

  
  *************************************************************************************************

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 3rd, my wife and I flew into *****. We had a late flight, and our flight was delayed for 30 minutes. I had paid in advance in April for hotel rooms at one of your properties, The ********. I had the worst experience I've ever had at check-in. I filed a complaint with The ******** and have not received any feedback. I wrote to an email that I found on Yelp, but there has been no reply. I've left Yelp reviews and have received no reply, which is complete BS and unprofessional.The situation: at approximately 7:30 at night, we arrived at ********************. We had prepaid for our rooms and were told that all we needed to pay at the hotel was $220.00 for resort fees, so I was prepared to pay that amount. I gave the lady my name, and she looked me up without any problems. Then, she said we needed a card to pay for our resort fees. I agreed and inserted my card, but $620.00 was deducted from my account. I questioned this because I was told that $220.00 was all I had to pay at the hotel. She immediately became rude and said that the additional charge was for incidentals. You should know hotels charge that. Yeah some do some dont but when i call and ask what do i owe and you just mention 220 for resort fees thats what im budgeting for. So im waiting for her to give me my room cards and room number. Then she speaks up and goes sorry *** we dont have any rooms available tonight. Im frustrated cause i prepaid so far in advance that my room should of been cleaned and ready as soon as we got to the hotel. Im like lady i paid for the rooms like 9 months ago. She goes well we overbooked but we have a suite but i cant comp you that. Im like you will comp me that and then she gets rude again and goes you didint pay for a suite ***. No i did not but i did pay for a room. Like ***. Then 15 minutes go by she goes well i can get you into a room with 2 double beds. Thats all i can do. Im like no its not and no i dont want 2 double beds i paid for a king bed.12am when i got a room

  Customer Answer

  Date: 10/23/2024

  I was not able to finish the complaint, so here is the rest of it.

   

  After she told us that she could only give us two double beds, I asked one more time for a king bed. It's my wife and me. I don't want two double beds. She finally said, "Well, we have one. It's very messy. We will have to get it cleaned for you." That made me even angrier because you had a king suite available but would not give us that room and would rather make us wait even longer to get a room cleaned. So she took our phone numbers and said she would call us when the room was available. We went and ate and walked the strip. By 10:30, we still hadn't received a phone call, so I called the ********. I spoke to a man who answered the phone, and I explained my situation to him. He literally goes that is BS. They should of given you the suite not make you wait. He trys to call the front desk and gets no answer. So we walk back to the ********. Go up to the front desk im ****** off at this point. Im getting no answers. We paid for thursday night. Its almost friday morning and have not even seen the inside of a hotel room.  So i go when is my room gonna be ready been waiting since 7:30 pm. Kinda wanted to get freshend up before going out but cant even do that. So she checks into it. Still not done.  Finally around midnight we are able to check into the room.  Absolutly waste of of a hotel room cause we come in get showerd and dressed its almost 1:30 am. Out tell 4 am. Paid for thursdsy night for 2 hours. Just dumb. Not a great way to treat customers. Only hotel that ive ever had an issue with in vegas about getting my room. Stayed at ************** a couple years ago. My room was not ready so they upgraded me for free. Like whats the isdue you got a room available. I prepaid comp it. Not that hard. 

• Initial Complaint

  Date:10/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to withdraw funds from my Caesars Sportsbook App ******* on Saturday, September 28, 2024 while I was in *******. I received errors indicating that the withdraw was denied. I called the ************** customer service line and was told they couldnt answer my question and would call me back within 48 hours. On October 2, 2024 I sent message via there ******** page and received a call from American Wagering at ************** on October 3, 2024 and she said she would call back within 48 hours. I have not heard from either Caesars **************** or American Wagering. That is 12 days for Caesars and 7 days from American Wagering. I called Caesars customer service today and all I received were numerous emails saying that my bank wouldnt allow the withdraw. I called ***** and they said no restriction, Caesars said to add another form of payment to the App, I told them I cant add another form of payment unless I was in *******. I asked for a check to be sent via ***** and they havent responded. All I want is my $250.00 withdrawn from my account via ***** or overnight check. This customer service is unprofessional and lacks any customer focus. They provide no resolution. I have asked for manager call back with no response.

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im experiencing ongoing issues with Caesars online casino regarding a $50 deposit made on September 21, 2024. The amount was withdrawn from my ******** account and posted on September 23, 2024, but it never appeared in my Caesars account. Despite providing screen shots, a bank statement, multiple emails and phone calls, I am still unable to get this rectified. *****, the supervisor, has stated there's no one else to escalate this to. Its handled by his payments team and he is unable to contact them directly for a time line. Its going on ****************************************** resolving this matter and getting my $50 back. Something glitched in their system that night. On their transactions it shows as a declined deposit but on the *** side it shows as an accepted withdraw. (E-transfer) All I know is Im out $50 and Caesars is not giving me my money back. I have all the proof yet it seems to not matter.

• Initial Complaint

  Date:10/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Caesars Sports regarding the handling of my account. I initiated a one-year self-exclusion period, which was completed recently. Upon the conclusion of this period, my account should have been reactivated. However, despite following all necessary procedures, my account remains suspended.Over the past few weeks, I have repeatedly contacted Caesars Sports customer service to resolve the issue. I have been asked to fill out forms multiple times, yet there has been no progress. On October 2nd, I was told my account would be unlocked by 8:00 PM, and then 8:21 PM, but it remains suspended.I feel that I am being given the runaround, with no clear explanation for the delays or steps forward. **************** has been unhelpful, and each interaction results in the same unproductive responses.I am seeking assistance in having my Caesars Sports account reactivated, as the self-exclusion period has ended, and I have complied with all requested actions.

  Business Response

  Date: 10/08/2024

  I have spoken to the patron and he is able to log in. His self exclusion was lifted. The issue is resolved. 

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ceasars Sport Book made a fraudulent withdrawal of my checking account on Monday September 23 for $5000. I never did business with that company or any sports betting company so they should not have had my banking information. Someone by the name of **** called me from Ceasars at the phone number **********. He said he would investigate my issue. I called him twice and he never returned my phone call. This is nothing more than blatant theft. I think Ceasars had the wrong information on a bet and took money out of my bank account. I think that's why **** never called me back. I want the $5000 back they stole from me.

  Business Response

  Date: 10/02/2024

  Hello *******,

  We appreciate you taking the time to write and bring these concerns to our attention. In order to better assist with your inquiry, we have forwarded a copy of your concerns to our sportsbook team for further assistance. In the meantime, please let us know if we can assist you with anything further.

  Kind regards,

  ********

  Business Response

  Date: 10/02/2024

  Hello, We have reached out to the Patron multiple times leaving a Voice mail and sending him an email with our information. Patron stated in his email he does not have an Caesars Sportsbook account. He needs to contact the police and file a police report also, contact his bank.

   

   

  Thank you 

  *******

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22350838
  
  I am rejecting this response because: First off, they said they made numerous attempts to get hold of me by phone. That's untrue. I returned the two calls I received from Caesars. One man named **** never returned my calls. A person named ******* called me today. I returned her phone call shortly after she called. The conversion first started with ******* asking me my account number. I said I don't have one or have never had one. I never done business with ******* or any sports betting company. When I said it seems she ******* acting odd. Her answer was "someone off the street stole your identity". She said file a Police report. Their supposed help was ending there. I already had filed a police report. It was obvious ******* was done with my problem really quick for some reason. I FIND IT PERPLEXING THAT A COMPANY AS SLICK AS CEASARS CAN FIND THEFT WHEN IT COMES TO THEM, CAN'T FIND THEFT WHEN IT COMES TO SOMEONE ELSE.  The money went directly to Cesars. Their name was on the withdrawal. I think Ceasars made some kind of mistake and for some reason isn't owning up to it. I strongly urge the BBB to warn people of practices no one wants to get involved with that Ceasars use. Ceasars wants to make me out to be the bad guy. They stole $5000 from me. Who's the bad guy in this?
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 10/08/2024

  Hello, We have reached out to the Patron multiple times leaving a Voice mail and sending him an email with our information. Patron stated in his email he does not have an Caesars Sportsbook account. He needs to contact the police and file a police report also, contact his bank.
  

• Initial Complaint

  Date:09/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a Diamond Plus(exp FEB2026) guest at Caesars Entertainment. I had just reached Diamond Plus. Caesars removed my daily 4 drink benefit. I was awarded 4 drinks per day at any Caesars Vegas Bar/Day. They did not tell me and removed this "Laurel ******* benefit.I was staying 3nites at *****, LV. I spent two days seeking answers from ************ and Caesars Hosts. After getting the run around by all employees I went to The Champagne Slots at ***** and found ******, a Host. He rudely told me to sit down and wait. After a long wait, several minutes, he walked me to the ************ at *****. He kept telling me "stay along side of me, walk faster". At the ****************** I was rudely greeted by Agent ***** *********. I asked her why my benefits were removed? She pretended to assist me but instead called Paris security. I was doing nothing wrong and was being polite. I do have a loud voice. Suddenly a yellow shirt(security) is standing next to me. I tell this person, ***** *********, "Why are you here harassing me?? I am a decent fun-loving guest! You should be kicking out the hookers! The security person got very upset each time I told him to KICK OUT THE HOOKERS!!!! He told me to leave the counter and I did. Then suddenly a Players Card Agent, ****** ****** Starts screaming at me. He was yelling at me a DIAMOND PLUS GUEST FOR NO REASON. I thought he was going into **************. He gave me a bogus name, "****** *********". He lied.I followed directions of security. I had asked questions, told them how bad the customer service was, and told them ********************** a rip off! Then they proved it. THERE WERE NO OTHER GUESTS at the counter nor in the vicinity. The end result was, CAESARS TRESPASSED ME!!!. They cancelled my players card, all my DIAMOND PLUS Benefits and cancelled about 40 free future nights that I had booked. THIS a TOTAL SHAM!!!! I did not cuss, and I DID NOT MAKE THREATS! .... NO DANGER!!!! Rowdy Easterbay, Sec Mgr. + the incident report is TOTAL LIES.

  Customer Answer

  Date: 09/18/2024

  I am requesting Caesars Entertainment remove me from the 'Trespass" list for all their properties.

  I am requesting Caesars Entertainment pay me $50,000.00 for the benefits which I consider WINNINGS that they took/stole from me.

  I am requesting Caesars Entertainment formally apologize for what happened to me by 'garbage' non-customer service employees.

  I recommend Caesars Entertainment discipline the following employees up to and including termination.

  All of these employees told lies to get me trespassed. None of them would answer simple questions and they called security  on me for no-reason.

  ****** *********, Caesars Rewards Lead Representative, ***** ********* The report supposedly says I yelled obscenities at her. I never yelled at her, I never said one disrespectful word to her I never said one obscene word that day during this incident. The report lies according to what I have been able to figure out from calls to Paris Security. They will not send me a copy of the incident report.

  ****** ******, Caesars ******************** Representative ***** ********* As I was leaving the ****************** ****** was rudely yelling and screaming at me. He was doing the yelling and screaming not me. I asked him his name and he gave me a fake, bogus name. I was following securities instructions and there was no reason what so ever for ****** ****** to intervene.

  ***** *********, Security Officer Paris Las Vegas He kicked me out of the Casino for no good reason I told this person to kick out the hookers and not me a decent guest and it just go him more and more upset. I told him I was staying upstairs and had a room at *****. No-one came that day to tell me to leave the hotel. I was not 'trespassed' or they should have come to my room and kicked me out and made me leave.

  ****** ****, Security Officer ***** *********. He claims to observed me cussing, saying obscene language. I don't' recall seeing this person and he told nothing but lies about me .I was told he was present and observed the incident. Lies were told about what happened that day

  ***** ******* or Foreester. Paris Security Not sure on his  name. I believe he wrote the incident report about me that contained mostly false information. I did not cuss *** use the *** word I did not make threats nor pose any threat or any danger. ****** ********* only called security on me because I politely demanded answers to my questions and instead she called security. She was very sly. She acted as though she was going to assist me while she actually called security on me to get me in trouble. The first thing I said when the 'Yellow Shirt' security showed up was that ***** I have a loud voice, I will be happy to talk softer' The 'yellow shirt' security person said absolutely nothing to me. He did not tell me to do anything he did not tell me why he was there. I told him to leave and go kick out the hookers instead of hairdressing a polite decent guest. (This is my gut feeling but I really feel *****, ********* is actually running part of the prostitute operations there and actually protecting the hookers.)

  Rowdy Easterbay, ***** Security Manager. I have tried to contact him since 2MAY2024 by email and phone and he never has returned my phone calls nor my emails.

  I want a copy of the incident report from ***** / Caesars Entertainment Security The report number is : ***** .... I was told the incident report says I was making threats, cussing, saying obscene language, None of it was true. I was 2  -  3 mins before security told me to leave the counter after security showed up. I followed the instruction of security once he told me to leave. Security would not tell me why he was there. There was not reason for security to be there.

  I want a copy of the Surveillance Video. I have called into Paris Security about all of this. They have ignored all of my request.

  I have contacted by email: ***************************************** They have never contacted me back. 

  The trespass notice from Caesars Entertainment no persons signature. It is dated 16MAY2024 and I received it in the middle of June 2024.

  Caesars Employee, ********* ***** has told lies to responsible persons regarding the 2MAY204 incident. 

  I am demanding $50,000.00 from Caesars Entertainment for what they did to me and the apx. 40 free nights I had booked that they cancelled with ouit telling me. They sent me not information about this until I receieved the unsigned trespass letter from Caesars Entertainment  apx. 15JUNE2024

  The Host at the *********************************** '******" unsure or name. I first went to him for information about my Caesars Players Card. He was very rude and refused to talk me. He told me to sit down and wait. I waited along time and finally he walked me to the ************ where I encountered ******. I told Executive Host '******" that the players club had sent me to talk to him THE HOST. When he walked me to the ****************** he was very very rude and kept telling me to walk next to him and walk faster. This was prio to 'THE INCIDENT' I told him he offered *************** and he seemed offended. He was rude and offered garbage service to me a Diamond Plus VIP Caesars Entertainment *************** Guest. This is/was a TOTAL SCHAM

  Host '***' at *****************************. I was sent to him by the ************. This was about 1/2 prior to my going to see the host '******' at the ***********************************. I was sent to Caesars Palace Host '***" by the Caesars Palace ************ and I was told by the ************ that Host *** would answer all my questions. Host '***' was rude, condescending and would not communicate with me about anything I asked him about. I was getting the total run around by all Caesars Entertainment Employees both at ***************************************************, and the ********.

  Caesars Entertainment had removed my 4 drink daily benefit. All I wanted to know was what I needed to do to get my 4 drink daily benefit reinstated. I was a vey simple question. Not a single ****** employee would address this issue or even talk to me for that matter. The ************ sent me to the host the host sent me to the players club and back and forth. Totally stupid stuff.

  All the employees working at the ****************** on 1MAY2024. I told them my drink benefits were not on my card. They had been there the day before. On 1May2024 the Paris employees told me, "Don't worry, it is the 1st of the month, there is a computer glitch". One employee told me to play the slots to activate my free drinks. I played the slots and my free drinks - 4 / day were never activated.

   

   

   

   

  Customer Answer

  Date: 09/18/2024

  This incident  occurred 2May2024 at the Caesars Rewards Players Card Booth at *************** early afternoon.

  I started complaint by phone to Caesars Entertainment 2May2024 and they would not respond and if I recall I left several messages.

  I have contacted Paris Security Desks on several occasion. Manager Rowdy Easterbay never calls me back.

  A Paris security person named ****** a girl hanged up on me and told me not to call me. I was polite to her. 

  I will send some important documents regarding this complaint as soon as I get them ready on my computer.

  Thank You for accepting my complaint and attending to this matter.

  *** *********** ************** ************************** Thanks Again

  Customer Answer

  Date: 09/20/2024

  My DIAMOND PLUS Players card was good until 1 FEB 2026

  I only tried to make a complaint at the ******************

  Instead of answering my complaint they called security on me, I was doing absolutely nothing wrong but asking questions and complaining.

  I had 30 free nights at Caesars Resorts. They removed them all.

  I no longer can get 4 free drinks a day

  I no longer get free parking

  I no longer get my resort fees waived

  I no longer earn free rooms

  I no longer get free valet at all Caesars Resorts

  I no longer get VIP Check in

  I claim my harassment's by security, removable of all my free advanced booked stays and all my benefits is worth even more than $50,000.00

  Business Response

  Date: 10/02/2024

  Hello ***,

  Regarding your trespass, if you wish to appeal this decision, after one full year you may write a letter detailing the reason why you should be allowed to visit the property. Please direct your letter to the Director of Security, telling them what you did to get trespassed, and why they should lift your trespass.  The letter should be signed and include your address, so a return letter can be sent letting you know if the trespass will be lifted or denied.  You can send an email to **************************************** or mail your letter to:
  
  Address:
  HOTEL
  Attention Director of Security Operations
  *************************************** South
  *******************
  
  These can take up to 10 business day to review. Please let us know if we can assist you with anything further. 

  Customer Answer

  Date: 10/03/2024

   
  Complaint: 22301584
  
  I am rejecting this response because:

  Caesars Entertainment is a ************************ They will not respond to my phone calls, emails, or other enquires. I did nothing wrong at ******************. There was no reason to call Security on me. Caesars is breaking the law and the entire operation should be shut down by the ************************* and the *****************************

  I am requesting Caesars Entertainment Immediately reinstate my players card account. It was DIAMOND PLUS, REMOVE THE TRESSPASS and repay me in full for my lost benefits and ****** caused by the BOGUS LIES by Paris, LV Employees that created this TRESSPASS.

  I demand Caesars Entertainment Terminate the following employees for the disservice that they have done to me. Rowdy Easterbay,  - Security Manager ***** *********, ***** Gorestar - Security ***** *********, ****** ****** - ************ Representative ***** *********, ****** **** - Security ***** *********, Sophiia ********* - ************ Representative ***** *********, Host ****** - ********* Slots ***** *********. ****** ****** was screaming a yelling at me so hard I thought he was going into **************. Host ****** walked me over to the ************ Booth, Had he talked to me and anwered my questions none of this would have happened. I will continue contesting this matter with all legal channels and local media until there is a satisfactory FAIR resolution.

  I was at the ************ at ***************. I asked a couple of difficult questions or ****** ********* and instead of answering my questions she called security on me. Security said absolutely nothing to me and I instantly told them "if I was talking too loud I will talk softer". I instantly politely told Security he should be KICKING OUT THE  HOOKERS and not harassing me and that I was just a decent fun loving guest. When I mentioned HOOKERS to the Security Agent he got very very upset. Possibly he is pimping girls at *****. That was my first thought. I see HOOKERS everywhere at every Caesars Entertainment Resorts. Hookers-Whores-Prostitutes, harass me, harass other guest and even guests with boyfriend girlfriend or husband wife. I see Caesars security go the other way to avoid encountering HOOKERS. I have complained to security about the HOOKERS and they do absolutely NOTHING ABOUT IT.

  I also demand Caesars Entertainment terminate one **** *******. He is a scumbag LIAR and says there are not HOOKERS on any of Caesars Entertainment Properties. Allowing hookers, thieves, scumbags, pimps and gangsters inside of Caesars Entertainment Casinos is BREAKING THE **** NRS ...... and alll of Caesars Entertainment Properties need to me SHUT DOWN IMMEDIATELY.

  I have encountered: Hookers Stealing from guests, Hookers Drugging Guests, ****** Hookers beating the c*** out of guests, Hookers killing guests, Hookers beating up guests on the casino floor, Hookers fighting with each other. Shots fired in the casino area and guest rooms, guests barricade in rooms, and **** guest dancing on blackjack tables. One **** guest was in ******** / Flamingo for nearly 1/2 and hour and security ignored him and let him parade around naked inside of Caesars Entertaiment Casinos.

  I am a totally decent guest. I earned my Diamond Plus Status good 'til 2FEB2026. GIVE IT BACK TO ME NOW!!!!! I spent time and money in all of your Las Vegas Casinos to EARN MY REWARD - DIAMOND PLUS. There was no reason to take away my 40 free nights that I had booked in advance, my free drink benefits, free parking, not resort fees ...ETC ETC ETC.   My name is Mr. *********** to you NOT *** - YOU HAVE ZERO CLASS!!!!.

  There is no signature on my trespass. WHO DID THIS TO ME? I wan to know or we can find out in court with discovery evidence .....

  Sincerely,
  
  *** ***********

  Business Response

  Date: 10/08/2024

  Hello,

  Due to the guest expressing he will take legal action against the company, we can no longer correspond with this guest.

  Kind regards,

  Business Response

  Date: 10/10/2024

  Hello,

  Due to the guest expressing he will take legal action against the company, we can no longer correspond with this guest.

  Kind regards,

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i won some money playing online slots at ceasars online casino michigan and tried to cash out on august 20th 2024, some transactions i got emails saying they were denied and would be returned to the account in my money on their casino site, the money was not returned and i have emails saying some were withdrawn successfully to my chosen withdrawal method"" BANK ACCOUNT"" i never got the money. i contacted ceasars support by their online chat and by phone, i got different answers from everyone, i asked for the exact amount i was owed and a ceasars representative on the phone told me i had a total of $850 owed to me and it was sent on the 23rd of august, i still have not gotten any of my money. i was than asked to upload my bank statements which i was reluctant to do due to them containing personal balances of money etc but i did upload 2 different bank statements from 2 accounts, i proved i didnt get my withdrawals yet they said it wasnt good enoughthey wanted it in pdf format, im not computer saavy but i did create a pdf and sent it, support told me they didnt get it, ive been lied to this whole time , no one knows where my money is, they need to pay me i want my money. i want $1700, twice what they owe me for making me call them constantly, email them, try to chat with them online, all i get are lies and make me feel like im an idiot. my bank transactions online documents to download do not go back to the 20th of august yet, i did my best to copy on screen the august 20th until recent transactions, the account number is there, along with my name and can see there was no deposits from ceasars casino

  Business Response

  Date: 09/03/2024

  Hello ******,

  We appreciate you taking the time to write and bring these concerns to our attention. In order to better assist with your inquiry, we have forwarded a copy of your concerns to our sportsbook team for further assistance. In the meantime, please let us know if we can assist you with anything further.

  Kind regards,

  Customer Answer

  Date: 09/18/2024

  The matter was not resolved, I never got my money from Ceasars casino they owed me

  Business Response

  Date: 10/08/2024

  Hello ******,

  We appreciate you taking the time to write and bring these concerns to our attention. In order to better assist with your inquiry, we have forwarded a copy of your concerns to our sportsbook team for further assistance. In the meantime, please let us know if we can assist you with anything further.

  Kind regards,

  Customer Answer

  Date: 10/10/2024

   
  Complaint: 22204786
  
  I am rejecting this response because:
  I sent a pdf copy of my pnc bank statement as I was asked by a Ceasars casino representative and I was told it would be sent to the pay department and I've heard nothing back and I still have not gotten my money, I sent them copies of the email saying the money was withdrawn to account 1009, I did not get the money, I keep getting the runaround from all of them I try to communicate with with 
  Sincerely,
  
  ****** *****