Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle back in May with this dealership. From the beginning their sales team was very misleading. They never gave us copies of papers that were shown and had my husband sign papers to hold the vehicle until we could come in that next week to put the down payment on it. We had NO idea whatsoever that they had actually had him sign the vehicle contract. Mind you the night we looked at this vehicle they told us they hadnt even gotten it in to be inspected by their mechanics and they would do that once we bought the car. We never would have knowingly signed a contract for a car they hadnt even inspected fully to know what problems it had. *we then sign more papers as they say we already signed the contract and were locked in, but still needed a few more one of which included ****** charge for lo-**** which was required for their dealership * we wait about a week or two for them to even inspect the car. Downpayment paid and the vehicle is just sitting there. Just waiting to be inspected * They say the car needs a few repairs to it. Brakes, rotors, etc. this takes about two weeks * THEN we get the car and realize the radio doesnt work at all whatsoever when it had worked on the test drive.*they say theyll order the part and it will be expedited. weeks go by and they have the part but it doesnt work. weeks go by for this to be fixed * now their sales manager ****** calls and says we need to lie and tell our lender we have the car in our possession so that they will receive the money for the car and if we dont do that then they need to cancel the sale.* next we get the car finally and they call to say oh we need you to come sign these new lender papers that arent your original lender because it took too long for the one you had to send the money, or you need to bring back the car * now that weve gotten to drive the car it has mechanical issues that will cost thousands to fix. They wont do anything to make it right.

  Business Response

  Date: 10/12/2022

  
  We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle.  Please be assured that we take the concerns of our customers very seriously.  As such, we will reach out to them directly to address their concern. 
  
  Thank you for bringing this to our attention.

  Business Response

  Date: 11/29/2022

  Concern addressed and closed at corporate level. 

  Customer Answer

  Date: 11/29/2022

   
  Complaint: 18201461
  
  I am rejecting this response because:
    We have received no reaching out from this company, no efforts to reconcile this problem. WE tried to call to speak with sales managers, and asked for a general manager of centennial Hyundai, AND Left messages when there was no answer with no response.  Wed much rather fix this with the dealership than legal venues, but theyre not even trying to take any action to help, and just like our buying experience are lying yet again in saying that they are. 
  Sincerely,
  
  *********************

  Business Response

  Date: 11/29/2022

  matter will be addressed internally. Sales manager offered resolution, follow up sent to confirm outcome. 

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2021 Hyundai Sonata that I purchased with Centennial Hyundai in ********* in June of 2021. After a little over a year of owning my vehicle my undercarriage splash guard started coming off and dragging on the ground when driving. Being that I did not feel safe driving my vehicle I drove to Centennial Hyundai to ask for my options and was told the only thing they can do is remove my splash guard so its not dragging on the ground. They removed it and told me if I want a new one I would have to pay $500+ for a replacement without any indication as to why it would not be covered under my existing warranty. I had escalated this concern through Hyundai corporate which got escalated back to Centennial Hyundai service. After waiting a week of drinking my vehicle with no splash guard protecting vital components the service assistant manager called me to say they would not be covering the $500 splash guard and refused to provide me with documentation as to why they were not covering it under warranty. The service assistant manager had originally told me if a s**** had come off then it was likely due to factory quality/defects and would be covered and now I am being told because they cant determine that, then it is my responsibility to pay for the replacement. I have made it very clear that this pet is protecting vital components and I do not feel safe driving this vehicle however I am now being told they not only will mot cover a replacement but also refusing to provide documentation as to why this will not be covered under warranty.

  Business Response

  Date: 10/11/2022

  We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle.  Please be assured that we take the concerns of our customers very seriously.  As such, we have reached out directly and have addressed all concerns. 

  Customer Answer

  Date: 10/11/2022

   
  Complaint: 18122420
  
  I am rejecting this response because: I have not received a response from this business nor have these concerns been addressed as they claimed. My issue with my vehicle has still not been resolved and I am mot accepting their response. 

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/12/2022

  
  We are in receipt of your letter, in which you relay the concerns of the consumer regarding their vehicle.  Please be assured that we take the concerns of our customers very seriously.  As such, we will reach out to them directly to address their concern. 
  
  Thank you for bringing this to our attention.

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18122420
  
  I am rejecting this response because I have not received any communication from this business. This is the second time I have rejected this same response 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/18/2022

  Forwarded requets to GM to address matter internally. 

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 18122420
  
  I am rejecting this response because: this is the 4th time I have rejected this response as I have still not yet been contacted regarding this experience at Centennial Hyundai even after filing a complaint with the better business bureau. I need immediate attention to this matter before I seek alternative action 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/19/2022

  This gentleman had a tire blow out and as part of his mishap, the fender liner was broken. The splash guard was broken, as a result. This customer complaint is unfounded at the corporate level. 

  Customer Answer

  Date: 10/19/2022

   
  Complaint: 18122420
  
  I am rejecting this response because: I should not be told that there is nothing the BBB can do as the business has made ZERO efforts to reach out to me. Please do not close this case as my concern relates directly to the safety of my vehicle 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/19/2022

  Customer complaint unfounded at corporate level 

  Customer Answer

  Date: 10/20/2022

   
  Complaint: ********
  
  I am rejecting this response because:
  

  Hello ******************, 

  
  

  This is *********************** and I am emailing you Im reference to Complaint #********. 

  
  

  I have received a response from the business I have filed a complaint against that contains false and untrue information. I will attach the message at the end for reference. 

  
  

  The business (Centennial Hyundai) is claiming my damaged splash guard that was removed by their service department was a result of my tire blowing out which is untrue and false information. I had made a comment to the service manager regarding my tire blowing out which took place long after I filed an original complaint with Centennial Hyundai. Centennial Hyundai is claiming my splash guard coming off was a direct result of my tire blow out which is untrue and not possible because my splash guard issue took place prior to the tire blow out. 

  
  

  Centennial Hyundai needs to be held accountable for these false statements and I would like to add this information as it pertains to my case with the BBB. Please let me know what additional information I can provide to you. Thank you for your help. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/25/2022

  Customer complaint has been unfounded after investigation.