Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company took advantage of me buying my lease. They secretly added over $****** dollars for my contact to buy out Im my loan. I have a disability and asked them serval times to verify the numbers. Once I got home my wife reviewed the contract and notice the over the ****** in add on fees that were not in my purchase option. The next day I brought my wife in the they gave us the run around before fixing the contract. In addition, they requested more than ****** dollars from the banks then needed in efforts to over charge me. Last, I request a refund for the $1000 dollars I put down on a truck I ordered. I have called and texted multiple people and no one will help be with the refund. When I reached out to *********** he didnt respond. When I contacted the sales manager he stated Track your refund sr . im not interested in selling you a truck.

  Business Response

  Date: 06/27/2023

  All issues stated have been rectified. Customer has already received refund on 6/26/2023 for deposit of vehicle he ordered in March.

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car may 2022 at this dealership i trade in my car i explained to the salesperson i needed a better ac for my kids because summer weather, i got a 2015 Traverse that supposed to be a good deal they gave a warranty, after couple weeks with the car found out ac on the back wasn't working, i contact them and they take it somewhere to get check they recharge and ac kind of work, steering wheel makes a noise too so i took it to dealership they change the motor mounts because were broken after couple months noise still there ac wasnt working took it again and now is something in the trim and ac part needs to be replaces but none of that is on the warranty they offered me, so is really frustrating as women that sales person take advantage and just trying to sell cars i trust them and now im stock financing a car that will cost **** to fix, i call them and they act like not caring, really feels like they just care about their sales, and now i have to deal with a car that needs repairs.

  Business Response

  Date: 07/17/2023

  We have reached out to customer, and spoke to her about solutions to her problems. She has not responded back. Please have her call ********************* ************ to remedy the situation. 

  Customer Answer

  Date: 07/17/2023

   
  Complaint: 20162552
  
  I am rejecting this response because:

  i have to still pay ****dlls to get *********** when the issues started a week after i bought the car, and i bring in on dealership for repair and the repair wrong thing.  I owe ****** i a car that is listed i. KBB for around ****** and i still have to pay extra **** for repair when supposed to had a bumper to bumper warranty when i first took it for repair and bow they find out real issue when is not under warranty no more
  
  Sincerely,
  
  ******************************

  Business Response

  Date: 07/18/2023

  Can you please contact ********************* at ************. Messages have been left to discuss remedy of the situation and no return call has been made. 

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put my car in ***** to have it fixed and now there's more wrong with it than before I've payed more than **** + fees to get the vehicle fixed and was promised this was the only problem and know today a knew problem has come where I have to pay another ****+ in fees to fix the same problem and I wasn't informed and I feel like I am Being bamboozled because of my age. Please email call or txt me @ anytime to resolve this problem thank

  Business Response

  Date: 02/07/2023

  Please Call to discuss options ********************* General Sales Manager  ************

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our car was totaled so the extended warranty had **** left on it to be credited, both the bank and the warranty issuer sent us a letter saying the funds were released to Fairway and they have been playing shell games as to where the money is and keep claiming they dont have it despite me having confirmation from everyone that they do.

  Business Response

  Date: 12/07/2022

  This complaint should be filed against TD Auto Finance as is evidenced by the documentation uploaded.

  Page 1 shows where TD Auto Finance states in their dealer chargeback notice that the amount was credited to the customer.
  

  Page 2 Shows the ************** Statement from TD Auto Finance showing that Fairway Chevrolet was given a Negative Adjustment for that amount (ChargeBack).

  Pages 3 through 6 are emails that show our communication with the customer.  As you will note in the last email our office Manager ******* gave phone numbers and names for the customer to call to resolve the issue.  
  
  Fairway Chevrolet has been and will be happy to help with the situation. As demonstrated Fairway Chevrolet has made multiple calls on behalf of the customer and are will to do more, but has not been provided that opportunity.

  This is clearly a frustrating situation for the customer, but the party (TD Auto Finance) that can resolve this is not part of this complaint.

  Please contact ******************* ************, Controller for Fairway Chevrolet with any further questions.

  Customer Answer

  Date: 12/07/2022

   
  Complaint: 18369283
  
  I am rejecting this response because:
  It was confirmed by both TD and Ally that the money has been issued to the dealership. This dealership has a long track record of being deceitful in its practices just read the ****** reviews.
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A year ago I brought my car to Fairway Chevrolet to have the transmission inspected. I approved a full teardown inspection. They found damage in the 3-4 gear area. I approved a complete overhaul and paid in full for parts and labor. Recently I had an issue with my transmission and brought it to another GMC dealership ***************. I approved a tear down inspection of my transmission. They found issues in the exact same location the 34 gear area. The mechanic noticed a part that had not been replaced in the first overhaul that should have been replaced due to the age of the car. I contacted Fairway Chevrolet and sent pics along with the mechanics notes. I was told that the part was not covered and Fairway ***** would not be responsible for the below standard work. Transmission overhaul jobs are not supposed to be required annually. In payed for this job over and should not have to pay again.-*Brookdale Chevrolet Tech notes ***************************** ************** TOW IN - CUST STATES VEHICLE WOULDN'T SHIFT INTO 4TH GEAR,RPMS RUN HIGH AT HWY SPEEDS, CUST HAD TRANS "REBUILT" ABOUT A YEAR AGO AT A ********* GM DEALER, CHECK AND ADVISE TRANSMISSION INTERNAL COMPONENT SLIPPAGE, VALVE BODY SEPARATOR PLATE PASSAGE HOLE WORN. 3-4 CLUTCHES BURNED,METAL AND MATERIAL FOUND. PERFORMED VEHICLE DIAGNOSIS, NO DTC;S SET CURRENT OR HISTORY.PERFORMED A VISUAL INSPECTION OF VEHICLE, *********** LEVEL AND QUALITY. LEVEL OK FLUID IS BURNED. TEST DROVE VEHICLE AND VERIFY COSTUMERS CONCERN 3-4 SLIPPING. DROPPED TRANS PAN AND FOUND LARGE AMOUNT OF CLUTCH MATERIAL. COSTUMER APPROVED TEAR DOWN TO FIND POINT OF FAILURE. REMOVED TRANSMISSION AND DISASSEMBLE. FOUND 3-4 SHIFT VALVE STUCK AND CHECK BALL STUCK IN VALVE BODY PLATE. 3-4 CLUTCHES ARE BURNED. ESTIMATE SENT. Transmission repair $2,249.38 labor $3,106.95 Parts $5,356.33 TOTAL

  Business Response

  Date: 12/07/2022

  We are sympathetic to the consumers issues with his vehicle. However, we do not agree with his assertions as they pertain to Fairways repair. The vehicle simply would not have run approximately ****** additional miles and ************************************************ researching Carfax history on this vehicle we have an opinion as to what is the likely situation for the transmission failure. On 10/7/2022 it shows a radiator was replaced by ******* ******** with ****** miles showing on the vehicle. An additional service was completed on 10/17/22 by *******. The second service was to change the fluid in the transmission. Of concern to us is why the transmission was flushed. Service interval for the transmission on this vehicle is recommended every ****** miles so it wouldn't need to be replaced for another ****** miles driven. Unless, the internal transmission cooler which is internal to the radiator was leaking and allowed coolant into the transmission. This would explain the current failure of the check ball, and would explain Meineke flushing the transmission. On 10/17/22 Carfax shows the consumer took the vehicle to *********************** Chevrolet to diagnose his transmission failure. When we spoke to *********************** Chevrolet's service manager he did not mention the previous Meineke work,  so we assume he was unaware of the Radiator replacement and subsequent transmission flush.  

  Fairway Chevrolet is unable to assist or issue a refund for this transaction as requested by the consumer. We have acted in good faith and we conducted our repair properly. We do not have the vehicle, and have not worked on the vehicle in over 18 months.