Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid over $15,000 for my items to be brought to me just thrown into a U-Haul. They say the semi couldn't park on street, however I am on an acre lot!! There is a church across street, earlier that day cars were parked on street for hours and hours, but l guess that's ok.The driver hired guys off the street to unload our whole house from the semi into two hauls, then unload to our home. It does not say in agreement people will be hired off the street that they do not even know! AND we had to pay an extra $2100 for this!!!! We are so disgusted and saddened as many things are damaged and broken. As you can see by pics, it was all just thrown in. It takes a lot of incompetence and no care to bend a heavy duty steel work bench!! Heavy plastic bins thrown on top of boxes that say FRAGILE quite clearly. Nothing properly stacked, ************ sidewayslike I said numerous times just thrown in!! Extremely heartbroken that we were bamboozled like this!! All the company says is they understand our frustration and will refund $300. That's ridiculous!! Do they see the pics!?!? How would they feel if it was their personal belongings!?!? How would they feel if they paid $15,000 for this!?!? TERRIBLE

  Business Response

  Date: 05/16/2025

  We have reviewed the Consumer complaint filed by ****** ***** against Triple 7 Movers regarding service issues at delivery and damaged items. We have confirmed that Consumer hired the Business to perform a Long Distance move from **-**, commencing on 4/9/25. At the time of pick-up Ms. ***** selected and signed for the free $1.20/lb/article coverage for her shipment, & waived any additional insurance for repair/replacement. She also received the ******************** form listing possible additional costs for stairs, shuttle, etc. At delivery on 4/20/25 the driver determined that there was no access for the 72trailer that transports shipments cross country & that customer would need a shuttle service using a smaller box truck. Customer was charged the prescribed amount for the shuttle service & delivery was completed on that date. We are sorry to hear that customer was unhappy with the crew & that she has damaged items. We have reached out to her twice, once on 5/9/25 &again today, to assist her with filing a claim & are awaiting her call back so that we may intake & review her claim under the coverage chosen. At this time we must advise that no compensation is due. Thank you.  

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23325485
  
  I am rejecting this response because:

  Yes, we were informed the semi may not have access, **** who did our estimate, looked out address up, did the research and said we will have no problem at all as we do live on an acre lot with plenty of space for a semi, with no signs on road saying no parking.  In that case we were also informed that our items may be shuttled, however it was not disclosed to us that if our items were shuttled they would be literally thrown into a U-Haul, as shown in pictures, by men hired off the street that the company did not even know.  There should be some sort of recourse for this, this should not have happened. If someone would have told us our whole home could possibly be just thrown into a U-Haul, heavy bins on top of boxes with no proper stacking (see pics), we NEVER would have paid $15,000 for that.
  I did call back, was offered $300 for damages which is unacceptable and embarrassing for how our entire house was handled with no care at all, considering how much we paid them. 

  It is very disheartening and concerning how careless this company steered us wrong. 

   

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 05/21/2025

  We are sorry that Ms. ***** remains dissatisfied with our response, however the Business has offered reimbursement despite the fact that all work was performed in accordance with the agreement for her move. We regret that there is nothing further that we can do & request that the BBB close this complaint as ***. Thank you. 

  Customer Answer

  Date: 05/21/2025

  The work that was performed in accordance with the agreement for my home was not as stated. It did not state outside hired help, unknown to Triple 7 Movers would be unloading and loading my items. It did not state that my items would be thrown into a U-Haul with total disregard or proper handling of any kind.  The business needs to take responsibility for what took place. As shown in pictures, its hard to believe Triple 7 thinks this is ok. 

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been by far the worst moving experience Ive had. I secured an estimate for my move which turned out to be significantly lower than the price I was charged. Fine, I let that go accepting the reasoning that I had more items than initially calculated (though many of the originally represented items were left behind). I was offered a 15% discount which influenced my decision to move forward with this company. However, at the time of pickup 4/5, though I was advised my discount had been applied to the total, I later learned it was not. **** from dispatch called on 4/15 and told me that the driver was leaving HTX that day and I should expect delivery in 2 to 7 days. I brought up the issue with the discount and she first lied and said it had been applied. After several attempts at trying to get me to believe it had been applied she finally acknowledged the full 15% had not been applied but advised it would not. I told her to keep the things and refund my money. She advised no refund would be issued so I gave no permission to keep my items. 4/17 ***** called and told me I would receive a partial refund to account for the discount. I waited 7 days and never received delivery. I called to follow up and was told someone would call me that day to schedule delivery. I got no update for 2 days. The update was that they had moved my items from *** to AZ but had no further delivery update. No one ever called me prior to let me know that my items were moved or to advise me not to expect my items during the time frame previously provided. To date, I have not received the refund I was promised or a delivery update though my items are in AZ and were moved there following resolution of my discount issue. Additionally, I was supposed to receive weight tickets on 4/5 upon pickup. I had to follow up several times to get them and did not receive them until 11 days later.

  Business Response

  Date: 05/12/2025

  We have reviewed the Consumer complaint filed by ******* ********* against Triple 7 Movers with the BBB. We have confirmed that the Consumer hired the Business to perform a Long Distance move from **-**, commencing on 4/5/25. At that time Ms. ********* specified her First Available Delivery Date of 4/16/25, with an agreed delivery range of 4/16-5/15/25. Following pick-up Consumer did call disputing the final price of the move & told the dispatcher to keep her shipment & not deliver it. The dispute was ultimately resolved with Consumer & the shipment was delivered to her on 5/6/25, well within the agreed delivery range. Subsequently, Consumer advised that she had a damaged item, so we did call her to go over the claim filing procedures & we are waiting for her to finish unpacking her shipment & then call us back to file her claim. We have followed up with this information via email to her. At this time no adjustment is due the Consumer. 

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23275258
  
  I am rejecting this response because:
  The business still owes a refund of $150 from the initial payment per the resolution referenced. Per ***** ****** on 4/17, a $150 refund should be expected from the prior issued payment and an additional $150 reduction would be made to final payment. This was confirmed via email on 4/24 and again on 4/28. The final payment was reduced but the $150 refund from initial payment has not been received. The damage claim is still pending.

  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 05/13/2025

  We have reviewed the Consumer's rebuttal relative to her ongoing consumer complaint against Triple 7 Movers. We have now reviewed the recording of the call she had with the representative regarding additional discounts & confirmed that he did offer her one $150 additional discount off delivery balance which was deducted (which was in addition to $825 discounts she was given at time of booking). No second $150 discount was offered to Ms. ********** The representative did advise that they would provide a discount off a separate move that was performed for her mother & that discount was also applied. As such, at this time the customer is not due any further discount as she was offered & received ONE (1) $150 discount. Regarding her damage claim, we did contact Consumer & offered to assist her with filing a claim, however she indicated she needed to finish unpacking & then would call back to file her claim. Therefore, we must reiterate that at this time no adjustment is due Consumer. Please update your records & close this complaint as ***. Thank you. 

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a moving company. First, I got charged 3x what my original quote was. I got told by 2 people that its slow season, we have 3 weeks legally to get it to you, but theres no way it will take that long. I did not get my belongings until exactly one month later. The communication was horrible. A dispatcher reached out to me initially, but I had to email her every time for updates and at one point, she said she would call me tomorrow and then I did not hear from her for 4 days. I called 12 times to 6 different numbers for this company, left several voicemails and not one time did I ever get a callback from anybody in customer service or management. Even now. Finally I called my dispatch contact FROM A DIFFERENT NUMBER and she picked up, so I guess she was screening my callsand I was first put on hold for 4 minutes and then told my driver was going to be additional days late because he was stuck on the road for 24 hours due to an automobile accident.. At one point I was wondering is this a scam and will I ever get my belongings. This is everything I own, Im up across the country in a new home that has been empty for a month, I had to purchase a bunch of items that we need daily because again I dont have anything here. I did get a text saying they will refund me $30 for being late. Im not unreasonable, but for a moving company, they dont seem to care that they are in charge of peoples personal belongings. They also dont seem to care about their customers or reach back out to them when they try to contact with issues. I had to call dispatch again to file a claim because I have a missing item and I got pushed off to claims services even though dispatch is supposed to perform a search first. Dispatch said to give her a few days to search for my missing item and then literally never got back to me. I am seeking some of my money back. For re-purchase of the missing item and purchases *** had to make because my belongings were late

  Business Response

  Date: 04/17/2025

  We have reviewed the Consumer complaint filed by **** ********* against Triple 7 Movers, for overcharge, late delivery & missing item. We have confirmed that Comsumer hired the Business to perform a Long Distance move from **-**, commencing on 3/5/25. Prior to the move Consumer obtained a phone/email estimate based solely on their representation of the size/scope of services needed. The estimate was for *********************************************** ********** however when the movers arrived Consumer had 580 cf, an increase of almost 100%. Therefore, at that time Consumer was presented with a revised estimate to replace the prior estimate, which they accepted/signed thereby voiding any prior estimates. She was charged based on the revised estimate, therefore no overcharge occurred. Regarding delivery Consumer was clearly advised that delivery may occur within 21 Business Days (counted Mon-Fri, excluding weekends/holidays) of her First Available Delivery Date which she set as 3/6/25, making her agreed delivery range 3/6-4/3/25.Unfortunately the driver was slightly delayed & delivery occurred one day late on 4/4/25, and Consumer would be entitled to compensation at $30/business day for the delay per Triple 7 Movers' tariff. We are happy to help Consumer file a claim for the 1 day late delivery & any loss/damage, however we have asked her twice to date to call our office to file her recorded claim intake &have not heard back from her. If she does wish to pursue a claim, we ask that she call our office with her Bill of Lading & Inventory List in hand along with a complete list of items/issues to be claimed so that we may intake a claim based on the coverage chosen by her for her move. We are truly sorry that the Consumer  was dissatisfied with aspects of her move & we would be happy to help her file a claim. At this time no compensation is due Ms. ********** Please update your records accordingly & close this complaint as ***. Thank you, *. ********, Director ***

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23212037
  
  I am rejecting this response because:
  I tried to file a claim, and I was told that dispatch would have to perform a search. At that time, I contacted dispatch and she said to give her a few days. To date, I have not heard back from dispatch regarding my missing item, which isnt surprising, considering I have not heard back from her many times. How am I supposed to file a claim if I do not have the written letter from dispatch saying they could not find my item? 
  Sincerely,
  
  **** *********

  Business Response

  Date: 04/25/2025

  We have reviewed the rebuttal filed by **** ********* relative to her complaint against Triple 7 Movers. We have now heard back from Consumer stating that the warehouse search for her missing item has been completed & that she is ready to move forward with her claim. We have tried reaching Consumer today & left a voicemail message, followed by an email. We are now waiting for Ms. ********* to call our office so that we may perform her claim intake & then process her claim under the coverage selected. At this time no claim has been filed by her & no compensation is due. We ask that this complaint be closed as AJR. 

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/30/25 Had a reservation for a month in advance. They call the morning of the move to "see if I could move tomorrow.: Then they finally show up and tell me the move that I agreed to with an email quote of $1650 is now $******* with tears falling down my face i give them a card and then they tell me there's a 4% fee to charge and my things will not be delivered until the next day because it was 3 hours away. I was told same day delivery when booking the move. I already had my geriatric dog sedated so I was bullied to accept. They said they would help me. "Just go ahead and we'll get everything done" (because I was crying so hard)I went to ******** with nothing to sleep on, no clothes, no medications.I had to get a hotel room and go buy what I could.They assured me my things would be there by 10 am. They showed up at noon.Everything the told me was a lie. I begged the lady who made me a quote not to do me wrong because I had heard horror stories of movers and she promised. Never again.

  Business Response

  Date: 04/14/2025

  We have reviewed the Consumer complaint filed by **** **** against Triple 7 Movers, regarding price increase & service issue regarding next day delivery. We have confirmed that Consumer hired the Business to perform an interstate move from **-**, commencing on 3/29/25. Prior to the move Ms. **** obtained an email estimate based strictly on her representation of the size/services needed. The estimate was for 590 cf of items at a price of $1700. Upon arrival Consumer had significantly more items/volume with a total of 1600 cf, filling up an entire truck this was more than a 270% increase! She then tried to pay the movers to not report the large overage to the office, but that is against company policy so the crew did notify the dispatcher of the increase. The price increased to $4914.40 for actual services/supplies needed based on the 270% increase in volume, yet the Business applied a very substantial $1934.40 discount to that price strictly for customer service,making the total to be paid by Consumer $2930.00. Ms. **** agreed to that price & opted to pay it via credit card which does have a processing fee attached to it as its not a cash payment. Consumer was advised that given the huge increase in items/volume, wrapping/loading took substantially longer than scheduled &therefore they could not continue on to delivery that same night as it would exceed the workers allowed total work hours. Therefore, Triple 7 stored the items overnight on the truck at no additional storage cost & delivered to Ms. **** the next day.

  Based on the above, Consumer increased the scope of work by >270% & paid for actual services/supplies used after business applied a very large discount strictly for good will. Delivery was completed as soon as possible the next day given the large increase of items/work/hours. No adjustment is due Consumer, & we ask that you please close complaint as ***. Thank you, *. ********, Exec. Director CPC

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about March 17, 2025, I called this company to ask for an estimate on a local move and to find out their availability for a morning move on March 28. I spoke to ******** who asked me questions to determine the size of my move, the address I was moving to and estimated a 3 man move at approximately $179 per hour with a minimum of 2 hours. She approximated my move as a 4 hour move but said they could try to keep it to 3 hours. She said that the morning of March 28 was available. I asked about arrival time and she said it would likely be 8-9 am so I booked the move. On March 27 I received a text at 3:17 pm to inform me my arrival window was between Noon and 4 pm which means they could arrive at 4 pm. They never informed me of an 8 hour window when I made the appointment. When I called them on March 27 I was told that I never booked an arrival window at the time of my reservation and all I did was apparently book the day and I let them know my preference!! When I became angry ******** threatened to cancel the move because I was being aggressive. Then I spoke to ****** their operations manager who was even worse. She said that 4 other people wanted a morning move and they didnt get the morning window either. I am a 70 year old Hispanic woman and believe this company has deceptive and discriminatory practices. I had downstream vendors planned for work and I had to cancel. ******** and ****** treated me with arrogance and disrespect even though they knew my choices were limited at 3:30 pm the day before my move. The owner apparently does not care and condones deceptive practices. I asked to speak to the owner and was told the owner isnt here. I canceled my move with this terrible company and was shaken up. This is a major life event and instead they acted like there was something wrong with me because I was upset. The truth is their arrival window is from 8 am to 4 pm and they wont give you a 4 hour window until the day before your move.

  Business Response

  Date: 04/14/2025

  We have reviewed the Consumer complaint filed by **** ********* against Triple 7 Movers regarding pick-up time for her move. We have confirmed that Consumer booked a move with Triple 7 Movers for a local move within ** on 3/28/25. Prior to booking she was advised that the move would occur on 3/28/25 & she told the representative that she preferred a morning time, but this was not guaranteed as the schedule is finalized the day before each move. Prior to the move date she was contacted & advised that her move was confirmed for the next day with arrival between 12-4pm. Customer became very irate/angry & ultimately she chose to cancel her move. As such, this was the customer's choice & no adjustment is due her. We ask that this case be closed as AJR. Thank you, *. ********, Exec. Director ***

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Triple 7 movers damaged very expensive desk and has done nothing. The move was less than .25 from one resident to another. The Company has done nothing but given excuses. Please find attached the invoice and pictures of the damaged desk which occurred on 09/25/24 from 777 Movers in *********, **. The desk is valued at $5,000.00 The damaged was reported to 777 Mover on 09/25/24 which was the day if happened. The ***************** was contacted multiple times to have the desk repaired and the company and failed to repair the desk. The Company was contacted on 09/25/25, 09/28/24, 09/30/24, 10/01/24. 10/08/24, 10/22/24, 10/28/24, 10/31/24, 11/50/24 and 11/08/24. The company cited that a repairman would contact me to repair the damages and there has been no contact from 777 Movers and the repairman.I am disputing the amount paid and since the desk is destroyed and valued at $5000.00.

  Business Response

  Date: 11/26/2024

  We have reviewed the Consumer complaint filed by Mr. ***** ********* against Triple 7 Movers for a damaged desk. We have confirmed that Consumer hired the Business to perform a local move within ** on 10/25/24. Prior to the start of the move, Consumer selected & signed for the free $.60/lb/article basic coverage & waived the additional coverage for repair/replacement in the event of loss/damage. Shortly thereafter Consumer called Triple 7 to report a damaged desk, & he was advised of his free coverage by weight. However, the Business did offer to send a repairman to fix the desk strictly for customer service. A local repairman was contacted & he later advised that he had an issue with his vehicle so he would be delayed. The Consumer was advised of this delay & that the repairman would contact him as soon as he could get there. Shortly thereafter Consumer filed this BBB complaint & a credit card chargeback, thereby denying the Business their opportunity to assist the customer. At this time we have advised the customer to contact our office to file a legal transportation for review under the $.60/lb/article coverage chosen by him for his move. At this time no compensation is due him. Please update your records accordingly. 

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22545458
  
  I am rejecting this response because: Triple 7 Movers have the facts wrong and are unwilling to correct the situation.  The event / move happened on 09/25/24 and NOT 10/25/24.  The damage to the executive desk is extensive and an estimate to repair the desk from a professional repair shop is $2,450.00.  On 09/25/24, Triple 7 Movers was informed of the damage and Triple 7 Movers cited they would repair the damages and sent out a repairman. I contacted this company on 09/28/24, 09/30/24, 10/01/24, 10/08/24, 10/22/24, 10/28/24, 10/31/24, 11/05/24 and 11/08/24 with no resolution. They refuse my request to speak to a supervisor and the only response I received was a excuse that the repairman was not available with a broken down truck on 11/08/24. This situation is unacceptable and Triple 7 Movers has done nothing to correct this situation.           
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 12/06/2024

  We have reviewed the recent rebuttal filed by Mr. ********* regarding his move with Triple 7 Movers. We must again advise that Consumer hired the Business to perform a local move within **, which according to his signature on the Bill of Lading (attached) was on 10/25/24. Prior to the move he was advised of the coverage options for his shipment during transport, either the free $.60/lb/article coverage included in the move cost at no charge, or he could purchase insurance for repair/replacement from a private insurance company. At the time of pick-up he signed for the option of the free $.60/lb/article coverage & waived additional repair/replacement insurance, thereby limiting the Business' liability in the event of any loss/damage to the weight of that particular item times $.60/lb. He signed the moving documents at the end of the move with no notation of any lost/damaged items. He later contacted Triple 7 to report a damaged desk & was advised of his limited coverage which was weight based only. However, strictly for good will the Business did offer to send a local repairman to inspect/repair the desk, which they did, however the repairman had a mechanical breakdown with his truck & was unable to get there as quickly as planned. Consumer was advised of this delay & that the repairman would contact him as soon as he was back in service. However, shortly thereafter without waiting, Consumer filed this BBB complaint as well as TWO credit card chargebacks trying to get the payment he made for his moving services refunded. To date Consumer has failed to file any legal written transportation claim as required under the terms of the Bill of Lading & Intrastate Transportation Guidelines governing his move. We have asked both in our prior response to this BBB complaint, as well as our response to the credit card processor & via email sent today directly to the Consumer (copy attached) that he contact our office to file a legal claim under the $.60/lb/article coverage he chose for his shipment. We have included the Claim Filing Procedures in our email sent to him today. If he would like to file a claim under the coverage he chose for his move, we ask that he call our office asap at ************** (Mon-Fri, 10am-4:30pm EST) with his Bill of Lading in hand & a complete list of items/issues to be claimed so that we may assist him. At this time Consumer has repeatedly failed to file a legal claim despite several requests to him by our office, and he is not due any compensation. We respectfully request that this case be closed as ***. Thank you. 

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My move was from ********* to ********. My items sat in the warehouse for more 2 weeks or so.Finally, when they got a driver, delivery driver came saying that he is on a 53 ft truck and they need additional $680 to get a shuttle to move my items.This is a two way street, the same with the house they picked it up from. I told him he can fit. He came by parked on the side and saying "good news, I saved you money".This *** said he will unload and assemble al l of our things by himself, a task which took 4 people from the origin pick up.Driver went inside, started to unload the first item and complained of the stairs going to the second floor. Same flight of stairs that the items were picked up from. Same landing. Same height of stairs that the movers from ********* did not complain about and did not charge additional fee.So driver said he needed $75 more for the stairs. I counted all my cash in front of him total of $60. He said, you're missing $15, I cannot continue delivery.I asked him if I can send it online and even told him this was not agreed upon. So he took all the stuff back, drove off, because he wanted $75 more. He tried take all the money I gave him from the remainder of my mover ($3,410) and refused to give it back saying I already signed the delivery.I told him he is not leaving with my money and not giving me back my items.****** gave me two options before he drove off with all my things. 1. Pay him $680 and he will rent a uhaul and put all my items in the uhaul truck then deliver them. 2. Rent my own truck and he will move the items to the truck and that's the end of it.Dispatch called me back asking for additional $680. They requested it through Zelle, which I sent.So basically this is a hostage thing. Where they held my stuff hostage until I pay off.smart ***** is completely cracked. Brandnew carpet cleaner vacuum has broken handle. Completely open box. Multiple wood chips on cabinets enought ti give ny 6 year old sons splinter.

  Business Response

  Date: 07/24/2024

  Items were picked up on 06/20/2024 with a delivery window of 06/27/2024 07/26/2024 based on the customers availability to receive delivery. The customers items were loaded onto a delivery trailer on 07/06/2024 and customer was notified delivery would be within the following 7-10 days.Delivery occurred on 07/15/2024. Once inside the home, the delivery driver noted 2 sets of stairs and advised the customer he would need to charge her for the stair fee as only one set of stairs is included in the pricing. The charge for 1 set of stairs is $75.00. The customer only had $60.00 available in cash on hand and offered to send the remaining $15.00 to the driver directly.Unfortunately, our drivers are not able to accept direct payment from customers.Ultimately, we waived the fee of $75.00 for the stairs. In order to make safe and legal delivery to the address provided by the customer, a shuttle was required. The driver did attempt to complete delivery with his semi-trailer,however, due to construction on the road outside the customers address, the semi-trailer was obstructing too much of the roadway. The driver did need to leave the customers delivery address to rent a shuttle, transfer the customers items from his trailer to the shuttle, then returned to the customers address to complete delivery with the shuttle. The fee for the shuttle is priced at $1/cubic foot; with 680 cubic feet on this customers job, she was charged $680.00 for the shuttle. This payment was received in our office via Zelle and the driver completed delivery with a shuttle. We have provided the customer with information for our claims division for the damaged items, and the claim is currently in process.

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 21986706
  
  I am rejecting this response because:
  

  There is only one set of stairs. The same set of stairs that the picn up and delivery address has. The road is a two way.

  Most of my boxes are tattered with clear signs of being wet and exposed to rain. 

  
  Sincerely,
  
  **** Santa *****

  Business Response

  Date: 08/21/2024

  We have reviewed the Consumer complaint filed by **** ***** ***** against Triple 7 Movers regarding late delivery, shuttle fee charged, and damaged items. We have confirmed that the Consumer hired Triple 7 Movers to perform a Long Distance move from **-**, commencing on 6/20/24. Prior to the move Consumer obtained an estimate which clearly states that delivery will be performed within 21 Business Days from customers specified First Available Delivery Date. At the time of pick-up Ms. ***** ***** signed the Bill of Lading selecting the free coverage of $.60/lb/article in the event of any loss/damage to her shipment & opted not to buy repair/replacement insurance for her move. She specified her First Available Delivery Date as 6/27/24, thereby making the 21 business day delivery range 6/27-7/26/24. Delivery was completed on 7/15/24, well within the agreed range. When the driver arrived to the delivery location, he found that consumer had more than the 1 free flight of stairs included in the move and advised her of the additional $75 fee pursuant to her moving paperwork. Consumer did not have the money to pay for that accessorial service, and ultimately the Business did waive the stair fee. The driver was unable to safely park the trailer at the delivery location due to construction on the road outside her home as the 72 trailer was obstructing too much of the roadway. As such, Consumer was advised that a shuttle service was required to transfer the shipment from the tractor trailer into a smaller truck to allow access & parking. In accordance with the information contained in the pre-move estimate the fee of $680 based on the size of her shipment was collected by Triple 7 for the shuttle fee via zelle payment. The driver then completed the delivery. Following delivery, Consumer advised that she had some damaged items & she was referred to the claims division to file a legal transportation claim in writing with all supporting documentation. However, our records indicate that to date Consumer has not completed the claims process. We would be happy to assist Ms. ***** ***** with filing her claim for any damage to the shipment & ask that she call our office asap at ************** (10am-4:30pm EST) with her Bill of Lading & Inventory List in hand along with a complete list of items to be claimed, so that we may assist her in accordance with the coverage chosen.At this time we must reiterate that no compensation is due Ms. ***** *****, & we request that the BBB close this complaint as AJR. Thank you in advance. 

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 2023 I hired triple 7 movers to move my storage unit from ********* to Northern *******. The initial quote was for 365 cubic feet. When the dispatch team came to pick up the unit they then tacked on an additional 235 cubic feet based on the guy "eye-balling" the storage unit. For a Total of 600cubic feet. My calculations got me too a final cubic feet of under 450. The guy who picked the items up could not tell me the dimensions of the truck to get a more accurate estimate. After negotiation and disagreeing with his 600 cubic feet estimate he brought the cubic feet down to 550. Fast forward three or so weeks to early October 2023, the movers showed up with everything packed tightly on the Semi. On the ceiling of the truck there are marks to show pretty exact cubic feet measurements. This showed the total amount being less that 450 cubic feet, just as I had calculated. I took pictures off this for proof. I'm not mad that many items came back broken but the fact they won't correct for the right cubic feet measurement. They based their measurement off of an inaccurate guess from someone who didn't know the dimensions of the truck that picked up the items. I'd repeatedly voiced concern through emails for 2 months before I finally heard back. They eventually agreed to give 50 cubic feet of money back in check form in which I have yet to receive... the amount they were willing to give back did not account for fuel surcharge, "total services", and packaging. To make this right they still owe me 50+ cubic feet of payment back, accounting for the three things mentioned above. At 9 dollars/cubic foot they owe me over $450 still(assuming the check is in the mail). I don't usually do this kind of stuff but when over $900 dollars was based on a very rough guestimate, that's not okay with me. Make it right as I have pictures to prove the accurate cubic feet... In which the delivery driver of the semi agreed.

  Business Response

  Date: 01/02/2024

  On 9/18/23, *********************** was provided an estimate for his move from *********, ** to *********, ** for items totaling 365 cubic feet. On 9/23/23, we arrived at ***** ********* storage unit to begin the moving process. Prior to loading our trailer, a crew ******* walked the unit to provide an updated cubic footage estimate to **** and fill out the bill of lading with the updated information. During this walk-through, the ******* noted an additional 185 cubic feet of items that ****** noted on the original estimate. The bill of lading was updated with the additional cubic footage and associated fees. Both the ******* and **** signed **** of lading, which is a binding contract, on 9/23/23 at 10:10am. After delivery was complete, **** advised that some items had been damaged and that there was a discrepancy on total cubic footage of approximately 100 cubes. We directed **** to file a claim with CSI for the damaged items and cubic footage discrepancy per our policy. On 12/8/23 CSI reached a settlement determination on ***** claim in the amount of $84.00 for damaged items; CSI didnt compensate for the discrepancy on cubic footage. We reached out to **** on 12/18/23 to let him know that we typically dont make any adjustments to cubic footage after items have been picked up because the bill of lading is a binding contract that was signed by both himself and our ******* prior to loading any of his items onto a trailer. Also on the 12/18/23 phone call, we offered **** a good faith gesture of $450.00 for the discrepancy, and advised CSI of the additional payment. On 12/29/23, a refund check in the amount of $534.00 ($84.00 for damaged items and $450 good faith gesture) was mailed to ***** address in *********, **.

  Customer Answer

  Date: 01/16/2024

  They did make a good faith effort of only half of what was owed. I do appreciate it but this shouldn't have happened in the first place if they had a more sound procedure. I just don't want future customers getting ripped off.  If I didn't say anything that's an extra 1k they'll collect off of 1 customer. They call this a "good faith effort" but they only made a 50% effort. If I made a good faith effort in my carrier of 50% I'd lose my job in a heartbeat. And in my line of work it's dealing with people's lives.  

  How many other customers have they ripped off like this and made thousands of dollars off of.  While it sounds nice and it was a nice gesture of paying me 50% of what was owed, it is still not settled. A good faith effort of 50% doesn't put all the money back in my pocket.  $450 is what's owed. 

  Thanks

• Initial Complaint

  Date:10/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30, 2023 I paid a deposit for moving services with Triple 7 Movers. I decided to go with another mover and asked for my deposit back from Triple 7 Movers. When I placed the deposit, the company assured me it was returnable should I go with another mover. I sent a number of emails requesting my deposit to be returned. I was told it was sent to their AP department. I still have not received my deposit. The order number is: Order #********

  Business Response

  Date: 10/25/2023

  First I would like to apologize to ****************** because she has not received her refund. I have gotten with accounting to make sure we issue the refund. We will be reaching out to ****************** to confirm a mailing address in case we are unable to refund her credit card. 

• Initial Complaint

  Date:08/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29, 2023, I entrusted the contents of my home to Triple 7 Movers. The estimate was much lower than the eventual price, after loading, even though I had sold practically all of my livingroom furniture as well as a large dresser prior to the move, and supposedly all that was removed from the original quote. The final price ended up being approximately $5,000 more than originally quoted. The pick up went rather smoothly, and the gentleman that came to load the furniture seemed very professional. They were dressed professionally, were very organized, and obviously were seasoned movers. However, once my belongings were to be scheduled for delivery, the problems began. I was told by "*****" I would receive my belongs "as early as the 15th of July" and was warned to "be ready" since I asked immediately for a delivery date (on 6/29/2023) ***** said she would contact me on "Friday, July 7, 2023", with an update. I received no call, so on July 11, I called to speak with ***** and I was told she no longer worked there. I had a brief conversation with a rude person, ******, who promised to call when the truck was loaded. I never heard from her again. ***** said I owed him $987 for a shuttle - cash or postal m/o.because his truck wouldn't fir on my street, although a moving van was in there just the weekend prior. These people were obviously not well trained as movers, as they did damage to walls, floors, furniture... and could not figure out simple jobs like putting on sofa and chair legs. I had also I received at least two unlabeled boxes of items that were not mine, and I am not all the way through with checking all the boxes (many of which were smashed and ripped open, some re-taped) I am missing a lamp and a pet stroller, so far, but have not checked everything against my own inventory lists since the boxes are piled six high in eight rows in my garage. Their advertising is false, their service on delivery end was awful, and I was not kept informed, as per contract.

  Business Response

  Date: 08/28/2023

  Ms. *********** contracted our company to perform relocation services to move her household items from *********, ** to ***********, **. On day of pick up the ******* and crew showed up at the pickup location with a list of items that Ms.*** ******** would have given her sales person as the items she wanted move.After the initial walk through that would have been done by the ******* and Ms.*** ******** he would have pointed out that there were additional items she would have asked to be moved. Because of this a revised estimate would have been completed informing Ms. ******************** of additional charges, at that time Ms. *** ******** would have had to sign the revised estimate stating that she understands that in order to complete her move there are additional charges because of additional items. The revised written estimate is attached showing the items that were added at time of pickup, things like televisions, king size bed, additional boxes, plastic bins, large arm chair, chaise lounge, amongst other things.
  As far as Ms. ******************** being informed about her items being on the road on their way to her for delivery, her items left over a weekend when we are not in the office and the driver made exceptional time in getting from ****** to *********.Because the driver made such great time he just happened to inform her about delivery the day we were to call her and let her know her items were on the truck and headed her way.  Ms. ******************** was upset that her items were 2 days late in which she was credited $60 ($30.00 per day). She was also upset that the driver might have needed to use a shuttle in order to make delivery because of the setup of her neighborhood, explained that the driver will do his best to make delivery without the shuttle but that he needed to inform her of the chance that a shuttle might be needed. Unfortunately a shuttle was needed in order to make delivery because the 75 semi could not safely maneuver at her location.
  Also since Ms. *** ******** delivery has been completed she has also done a charge back on her credit card, essentially not paying for the services we provided to her.She also has not informed us of any sort of damage that was sustained during her move but we will be more than happy to send an email so that she can start a claim, in which she has 9 months from her delivery date to complete. 

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20507710
  
  I am rejecting this response because:

  Triple 777s response is as inaccurate as the bill of lading that added items I DID NOT EVEN HAVE!! 
  

  I had one bed and it was a QUEEN ***** BED not a KING! I had NO CHAISE LOUNGE! I had a SPLIT QUEEN foundation again it was listen as KING. These are all over charges. No furniture at all was added and NINE large pieces of furniture were removed. I had surgery and was unable to go through the boxes at delivery and had I been told the driver would arrive the day he did,  I would have rescheduled my surgery, which has delayed my inspection of my stuff . On top of this I received boxes that were not mine, nor were they even labeled at all except by marker with another persons name. I am missing at least 9 boxes. I was told I had to sign off that everything was in good condition before the truck was even unloaded, and I said that made me uncomfortable. When I asked what would happen if I didnt sign it I was told they leave with my stuff. I have damaged furniture: a split dresser frame, a broken dresser leg/support, missing leg slides/protectors on my nightstand, a chunk out of my wooden file cabinet, a bashed in drawer on my metal file cabinet, a cracked drawer on my lingerie dresser, large dents on my kitchen trash can, the lamp base for my floor lamp is missing, a pet stroller is missing, I was charged for shrink wrap plastic although I purchased and utilized ALL the plastic wrap on my own furniture! It was PRE DONE when the movers arrived in *********! ****** told me I would receive a materials credit but instead I received a CHARGE for stuff they never used, except some cheap tape. Several of my boxes were bashed in and broken, split wide open and I am still in the process of going through everything to see what else is broken, damaged, missing, etc. it took me three months to pack. I am 69 years old, live alone, I am disabled, and recovering from surgery. I cant unpack it all by myself in one day. I have moved many times in my life and this is my fourth move across the country and with no exception the absolute worst move Ive ever experienced. *** never had damaged or missing goods. Ive never dealt with such rude and unprofessional people, who obviously dont care about their customers and their belongings, or their companys reputation or else they would not have so many ONE STAR REVIEWS, with people referring to their move as a nightmare and avoid Triple777 at all costs I am not the first unhappy mover, and I wont be the last. But my conscience will not allow me to not warn other people to stay away from this irresponsible sub par company.

  I kept my ******************* apprised of the entire situation as I dealt with these clowns on a day to day basis, explaining everything they have put me through from the beginning. The dispute department manager listened and made the determination that this shoddy slapstick service that has repeatedly lied to me and violated their own policies and agreements causing me undue stress and worry was estimated at $5,000, while the inspection and review has been ongoing. It is in the investigative process and that is how DISCOVER handles disputes. I was told so many different stories all the way from the sales department to the dispatch department and even including the drivers, and  the helpers They can pretend they loaded things Ive never owned, charge for things they never used add stair fees, and material fees, shuttle fees, and deliver other peoples items to me  while many of my items are missing or destroyed, and think they can get by with it because no one enforces the ****** I myself have been a business owner for forty years,  and I would never treat a customer as they have treated me. I want my customers to be happy with their services, and if they are not I work with them to a satisfactory resolution. Word of mouth is the most important and effective advertising. If these people and their company had pride in their work and dedication to their customers we would not be in this predicament. Bogus charges, lying employees, strong arm techniques, rude behavior, threats, pages and pages of contractual nonsense that they force you to sign on the spot so you have no rights and meanwhile they hold your stuff hostage, show up unannounced or with minimal warning and then knock holes in the walls, scrape all the paint trim, leave filthy handprints on a freshly painted wall, break the wood trim at the top of the stairs, fail to put a simple bed frame together correctly, are unable to discern which furniture legs go to which pieces of furniture although they are clearly marked and then throw THIS SIDE UP boxes marked FRAGILE upside down on the garage floor I can continue to list all of the things they did or did not do, but its very evident that this move, from inception to delivery was not done with care, professionalism, respect, or integrity. I absolutely intend to file a claim for all of the damages and the losses of my property, but these things take a bit of time and effort. 

   

  
  
  Sincerely,
  
  ***************** ********

  Business Response

  Date: 10/03/2023

  When Ms. ******************* booked her move with our relocation specialist, ******, a detailed inventory of her items was done. Ms. ******************* would have relayed, over the phone all the items that she wanted relocated from *********, ** to ***********, **. On the same day Ms. ******************* received an email from ******,the Estimate Signature Form, which Ms. ******************* signed off on.  She signed off that she understood that the estimate she was given was based on the inventory she provided and at any time she could add or remove items from her inventory list  and final charges will be adjusted accordingly. Also, after listening to the calls between Ms. ******************* and our customer service *************************** admitted and understood that she had additional items and was even the one to point it out.
  
  As far as any damage, Ms. ******************* has not tried to contact our office to inform us that there was damaged sustained during the move. I will make sure and send the claims email so that she can start her claim with the third party claims adjustment center, and she has nine months from date of delivery to do that.Also if Ms. ******************* received items that did not belong to her, again, she did not contact our office to inform us so we can find out who they belong to and get them out of her way. If she would like for this to happen she needs to provide us with photos of all sides of the items that do not belong to her so we can start the process of finding the owner.