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Business Profile

Medical Equipment

CPAP Store Las Vegas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This review is regarding the online arm of CPAP Store of Las Vegas, which is still doing business as CPAPstoreUSA. I bought a ******* headgear that was advertised as an "online special." The page did not say that it was a clearance item, that fact will be important in a minute. The headgear is so old, even though it was unopened, that it was totally dry-rotted. It looked fine in the package, but as soon as my wife slipped it on and removed it, it literally fell apart. See photos. I immediately contacted the store, sent pictures and requested a refund. Their first response was to tell me that it was a brand-new, unopened item. The inference was that I was somehow scamming them with pictures of an old headgear and that they would not issue a refund. I suggested that they remove one from the package and check it themselves with their remaining stock which, to their credit, they did. Next, they sent me a picture of the one they un-packaged. It was clear in the photo they emailed that their "new" item was also beginning to separate at a fold as well. In that response they indicated that the headgear was a "clearance" item and, per their policy, there were no refunds on clearance items. I again asked for a refund, and advised them that I had not yet reviewed their product online, but that if they continued to stonewall me, I would post a review and it would not be flattering. Their last response was that they did not appreciate my "threat' of a negative review. It was not a threat in any way. This is an accurate and truthful accounting of their poor customer service. The link to their ad is below. There is no mention of "clearance." *************************************************************************************************************************************

  • Initial Complaint

    Date:08/14/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went online and purchased a CPAP mask from their website. I ordered a large mask with large pillows, that's a part of the mask. This past Saturday I received the mask in the mail, I opened it it was a medium mask with large pillows, I contacted the company via email they responded, said they'd work it out, the next email I got was on Monday, and they said that I got what I ordered and I haven't heard anything else back from them. There have been approximately 12 emails that have gone back and forth and I've got no resolution. Now they won't talk to me. I called the 888 phone number on their website and it goes to a plumbing company somewhere. So now I need help from the better Business bureau.

  • Initial Complaint

    Date:01/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello.I placed an order as seen in attachment. However I was sent a STANDARD size when I ordered a SMALL. I did not verify the size before opening and using the mask for a couple nights. I discovered the error when I had problems getting a comfortable fit. I immediately emailed the company, CPAP Store ***, detailing the issue. **************** replied stating they couldnt take the mask back once opened. Even though THEY were at fault!! I have included correspondence between ************* Store ***. All I want is to receive the correct size mask, the one I ordered! Regardless of the companys return policy, I believe in this case that they should make an exception to their policy and RIGHT their WRONG!!Thank you,******* (*****) *******

CPAP Store Las Vegas is NOT a BBB Accredited Business.

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