Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill for $1805.00 about a year and a half after my hospital visit on 3-18-2023. The bill states claim was submitted to my insurance, and nothing was paid. I'm 72 and have ******** so I called ******** and spoke to ******************* on Aug 5, 2024, he said ******** has no record of ever being billed by this provider. ******** also told me it was fraudulent to circumvent my insurance and then bill me. Envision Physician Services are also sending multiple text messages as well as bills through the mail saying my bill is past due.

  Business Response

  Date: 09/19/2024

  September 19, 2024

   

  
  Better Business Bureau of ***************
  ************************
  ******************
  
  BBB File #: ******** ******* *******  (BCY31198724)
  
  To whom it may concern,
  
  We have received the above complaint and the account has been closed due to untimely filing. We have advised Mr. ******* of the same.
  
  Please feel free to contact our office at ************ with any further questions or concerns.
  
  Sincerely,
  ***** ******
  Patient Liaison
  
  

  
  

  Business Response

  Date: 09/19/2024

  September 19, 2024

  
  Better Business Bureau of ***************
  ************************
  ******************
  
  BBB File #: ******** ******* *******  (BCY31198724)
  
  To whom it may concern,
  
  We have received the above complaint and the account has been closed due to untimely filing. We have advised Mr. ******* of the same.
  
  Please feel free to contact our office at ************ with any further questions or concerns.
  
  Sincerely,
  ***** ******
  Patient Liaison

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 13, 2023 I was admitted into the **** at ***********************. I was diagnosed with atrial fibrillation and was cardioverted back into sinus rhythm. I paid my copay of $250 thru my insurance, ********** Blue Shield Federal. Several months later I received a bill of $1547 from Envision Physician Services. I called my insurance company and they said the bill had been paid in full and I was only responsible for my $250 copay which was I had paid. I called Envision and they said they would mark the account paid. On July 31, I received a bill for $1547 from a debt collection agency ***************************** I spoke to them on the phone and they said the bill had not been paid and they were now collecting. I am filing a complaint against Envision Physician Services and ***************************** Attached is supporting documents.

  Business Response

  Date: 08/16/2024

  Better Business Bureau ****************************************
  *******************
  
  
  RE: *****************************
  File: ********
  Account #: INV ************
  Account Balances: $0.00
  
  Dear *********
  
  Our office has received the letter of complaint regarding Jeremiahs for treatment received at ********************** on October 13, 2023 by NE ******** Emergency Physicians, LLC.The account has been reviewed for billing accuracy. 
  
  Our office has removed the account from collections.  After we receive the complaint, we determined that certain coding was not adjusted after insurance processing. The charge has been adjusted off due to the denial from the patients insurance carrier. The account balance is now zero.  We also sending a separate letter to the patient informing of him this correction.
  
  We appreciate and look forward to hearing from our patients regarding their experience with our office.  Feel free to contact me directly with any questions or concerns.  I can be reached directly at ************.
  
  Sincerely,  
  
  
  Envision Physician Services

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a bill on May 2023 from ***** that represents Glass beach med srvcsa med *** so I paid them on 6/14/2023 for $1041, I included my check image and bank statement as proof. But since Nov 2023, Envision physician services keep on billing me for the same service even after I already spoke with them and sent them all the proof that I already paid this, they said they will investigate but I would still get the same bill every 2 months, I got that bill again today and nothing is ever done. I really dont know if they are scammers.

  Business Response

  Date: 08/05/2024

  GLASS BEACH MEDICAL SERVICES
  
  July 31, 2024
  
  BBB of Southern ***********
  *********************************************************************************************
  
  Re: BBB File #: #********; Accounts: GBM Guia ******* 9/28/2022
  
  To whom it may concern,
  
  We have received your letter of complaint regarding the complaint filed by Guia ******* for treatment received at ***************************** ********************** Services on 9/28/2022.  After review of the complaint, we have identified the issue and it is in the process of being corrected. In the meantime, we have placed the above account on hold. We will provide an update to the patient once we the issue has been resolved.
  
  You can reach us via the patient liaison office at ************.
  
  Thank you,
  ***********************
  Patient Liaison
  ************
  

  Business Response

  Date: 08/05/2024

  GLASS BEACH MEDICAL SERVICES
  
  July 31, 2024
  
  BBB of Southern ***********
  *********************************************************************************************
  
  Re: BBB File #: #********; Accounts: GBM Guia ******* 9/28/2022
  
  To whom it may concern,
  
  We have received your letter of complaint regarding the complaint filed by Guia ******* for treatment received at ***************************** ********************** Services on 9/28/2022.  After review of the complaint, we have identified the issue and it is in the process of being corrected. In the meantime, we have placed the above account on hold. We will provide an update to the patient once we the issue has been resolved.
  
  You can reach us via the patient liaison office at ************.
  
  Thank you,
  ***********************
  Patient Liaison
  ************
  

  Business Response

  Date: 08/07/2024

  GLASS BEACH MEDICAL SERVICES
  
  July 31, 2024
  
  BBB of Southern Nevada Inc.
  *********************************************************************************************
  
  Re: BBB File #: #********; Accounts: GBM Guia ******* 9/28/2022
  
  To whom it may concern,
  
  We have received your letter of complaint regarding the complaint filed by Guia ******* for treatment received at ***************************** ********************** Services on 9/28/2022.  After review of the complaint, we have identified the issue and it is in the process of being corrected. In the meantime, we have placed the above account on hold. We will provide an update to the patient once we the issue has been resolved.
  
  You can reach us via the patient liaison office at ************.
  
  Thank you,
  ***********************
  Patient Liaison
  ************

• Initial Complaint

  Date:06/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Letter to Envision,I have researched this company to find out that you are a fraud and scam. I do not owe any money to this company. I have already paid the ** and the doctor. If this continues harassment, I'll file a lawsuit against this company. I want my $497.36 back or there will be a lawsuit. I have already reported you to my bank and got my $50 back and I want the rest back immediately.I have already paid the doctor and the ** bill. This is bull s*** and needs to be addressed. You have been sued many times from others and doctors and hospitals. I want my refund back. I gave you two different insurance cards wellpoint and *********** that are still activated, and you never added to this bill which is a fraudulently and a scam to give a bs bill which there is no credit score or debit on this bill. Even the hospitals, and the doctor have no clue who you are. Even my own insurance says that you don't even exist. Even taking the account # from the actually bill and making it a bogus one.

  Business Response

  Date: 07/16/2024

  July 16, 2024
  
  *************************
  Information (Complaint) Specialist
  BBB
  *****************************************************************
  Phone: *************
  Fax: *************
  Email: **********************************
  URL: ******************************************************
  
  
  RE:
  *************************
  ******************************************************************************
  Daytime Phone: ***********
  E-mail: **********************
  
            Complaint # ********
            Account number: JUD **********
  
  Dear *************************,
  
  Our office has received a letter of complaint regarding the above referenced account for treatment received at Methodist Converse ER Center on February 18th,2023 by ***************** Emergency Physicians. The account has been reviewed for billing accuracy and a brief history is provided for your assistance.

  
  After the emergency physician services provided to *************************, bills were sent to our patient due to lack of insurance information. ************** did make payments in the amount of $574.36 on November 4th, 2023 bringing the balance to zero. Our office did submit a claim to ************** without success. On May 22nd, 2024, a copy of the hospitals financial assistance approval was received. The balance has been reduced to zero honoring the hospitals financial assistance. The patients payment is in the process of being refunded to the patient.

  
  We appreciate and look forward to hearing from our patients regarding their experience with our office.  Please feel free to contact me directly with any questions or concerns. I can be reached directly at ************.

  
  Sincerely,
  *************************************
  Patient Services Liaison

  
  

• Initial Complaint

  Date:03/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of emergency 7/24/2022. I have requested itemized statement multiple times and have never received. It is all done through chat bots can never get to a person. Have been threatened to be turned into collections and still no bill. First email was ****** now *******. I finally got a paper bill this week not itemized only doctors name. This was done at ************************ in Dallas ***** I had ******** until 12/31/2023.

  Business Response

  Date: 04/17/2024

  April 17, 2024
  
  BBB
  **********************************************************************************
  *************************
  
  RE:    ***************************
  2008 Indian St
  ******, ** *****
  
  
            Complaint # ********
            Account number: QED ************
  
  Dear *************************
  
  Our office has received a letter of complaint regarding the above referenced account.This account was for treatment received at ************************ on July 24th 2022 by Questcare Medical Services. The account has been reviewed for billing accuracy and a brief history is provided for your assistance.
  After the emergency physician service were provided to ***************************, a **** was sent to the patient on August 12th, 2022. ******************** mother called and provided the insurance information which we billed that day. On January 20th, 2023 the insurance denied the claim. After this denial was received, our office began to send bills to our patient. A bill was sent to the patient every 30 days from February 8th, 2023 through June 8th,2023. Since there was no communication from the patient during that time, the account was transferred to a collection agency.
  In response to the patients concerns, we have requested the account be closed with the collection agency and removed from the credit reporting. Our office will also attempt to bill the insurance carrier again. ******************** can also access our payment website, billpay.envisionhealth.com.We appreciate and look forward to hearing from our patients regarding their experience with our office.  Feel free to contact me directly with any questions or concerns. I can be reached directly at ************.
  Sincerely,
  *************************************
  Patient Services Liaison

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21429280
  
  I am rejecting this response because: I have never received an itemized statement, paper statement to my address to see what ******** paid.  I have requested that multiple times.  Please send an itemized paper statement to my adress: ***************************************************. I have attached what I saved from ********, it was attached to original complaint. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/02/2024

  Tell uBBB
  **********************************************************************************
  *************************
  
  RE:    ***************************
  2008 Indian St
  ******, ** *****
  
  
            Complaint # ********
            Account number: QED ************
  
  Dear *************************
  
  Our office has received a letter of complaint regarding the above referenced account.This account was for treatment received at ************************ on July 24th 2022 by Questcare Medical Services. The account has been reviewed for billing accuracy and a brief history is provided for your assistance.
  After the emergency physician service were provided to ***************************, a **** was sent to the patient on August 12th, 2022. ******************** mother called and provided the insurance information which we billed that day. On January 20th, 2023 the insurance denied the claim. After this denial was received, our office began to send bills to our patient. A bill was sent to the patient every 30 days from February 8th, 2023 through June 8th,2023. Since there was no communication from the patient during that time, the account was transferred to a collection agency.
  In response to the patients concerns, we have requested the account be closed with the collection agency and removed from the credit reporting. Our office will also attempt to bill the insurance carrier again. ******************** can also access our payment website, billpay.envisionhealth.com.We appreciate and look forward to hearing from our patients regarding their experience with our office.  Feel free to contact me directly with any questions or concerns. I can be reached directly at ************.
  Sincerely,
  *************************************
  Patient Services Liaisons why here...

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21429280
  
  I am rejecting this response because:

  I have yet to receive a paper itemized statement at my address,  2008 Indian St,  ******, *******; ***** so,  I can review what ******** payed. 

  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 05/13/2024

  Questcare Medical Services
                May 13, 2024
  
  BBB
  **********************************************************************************
  *************************
  
  RE:    ***************************
  2008 *********
  ******, ** *****
  
  
            Complaint # ********
            Account number: QED ************
  
  Dear *************************
  
  Our office has received a counter complaint regarding the above referenced account.This account was for treatment received at ************************ on July 24th 2022 by Questcare Medical Services. At the patients request, another bill will be sent to the address listed above, along with a response letter to the patient advising of our actions.
  We appreciate and look forward to hearing from our patients regarding their experience with our office.  Feel free to contact me directly with any questions or concerns. I can be reached directly at ************.
  Sincerely,
  *************************************
  Patient Services Liaison
  

  Customer Answer

  Date: 05/29/2024

  I still haven't received a paper itemized statement in the mail.  I was trying to wait to see if it would come before I responded.  It had not came as of today. 

  Business Response

  Date: 06/14/2024

  June 14, 2024
  
  BBB
  **********************
  *******************
  *************************
  
  RE:    ***************************
  **************
  ******, ** *****
  
  
            Complaint # ********
            Account number: QED ************
  
  Dear *************************
  
  Our office has received a counter complaint regarding the above referenced account.This account was for treatment received at ************ *********** on July 24th 2022 by Questcare Medical Services. The account was removed from the collection agency and billed to ************** on April 17th, 2024. The charge was not reimbursed by ************** and the charges have now been adjusted to zero. At the patients request, another bill will be sent to the address listed above, along with a response letter to the patient advising of our actions.

  
  We appreciate and look forward to hearing from our patients regarding their experience with our office.  Feel free to contact me directly with any questions or concerns. I can be reached directly at ************.

  
  Sincerely,
  *************************************
  Patient Services Liaison

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21429280
  
  I am rejecting this response because:

  I still haven't received an itemized statement from this business.  I'm not closing this complaint until I receive an itemized statement. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/23/2024

  BBB
  **********************
  *******************
  *************************
  
  RE:    ***************************
  ****************************************************
  
  
            Complaint # ********
            Account number: QED ************
  
  Dear *************************
  
  Our office has received a counter complaint regarding the above referenced account.This account was for treatment received at ************************ on July 24th 2022 by Questcare Medical Services. The account was removed from the collection agency and billed to ************** on April 17th, 2024. The charge was not reimbursed by ************** and the charges have now been adjusted to zero. At the patients request, another bill will be sent to the address listed above, along with a response letter to the patient advising of our actions.
  We appreciate and look forward to hearing from our patients regarding their experience with our office.  Feel free to contact me directly with any questions or concerns. I can be reached directly at ************.
  Sincerely,
  *************************************
  Patient Services Liaison

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 21429280
  
  I am rejecting this response because:

  I still have not received an itemized statement to my address that has been requested multiple times. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/08/2024

  Questcare Medical Services         
                August 8, 2024
  
  
  ***************************
  ********************************************
  
  
  RE: QED 130039560097                  
  
  Dear ***************************,    
  
  In response to the patients concerns, we have requested the account be closed with the collection agency and removed from the credit reporting. Our office did attempt to bill the insurance carrier again but the claim was denied due to timely filing limitations. As a result the balance was adjusted to zero and will be mailed to you. We appreciate and look forward to hearing from our patients regarding their experience with our office. Feel free to contact me directly with any questions or concerns. I can be reached directly at ************.
  
  Sincerely,
  
  *************************************
  Patient Liaison   

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 21429280
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 08/09/2024

  I still haven't received a paper statement to my address.  Please send itemized statement to my address 

  Business Response

  Date: 08/29/2024

  Questcare Medical Services         
                August 29, 2024
  
  
  BBB
  ********************************
  *****************************
  Phone: *************
  Fax: *************
  Email: **********************************
  URL:******************************************************
  
  RE: QED 130039560097 
  RE: Complaint ID ********                 
  
  Dear Agent,    
  
  In response to the patients concerns, we have requested the account be closed with the collection agency and removed from the credit reporting. Our office did attempt to bill the insurance carrier again but the claim was denied due to timely filing limitations. As a result the balance was adjusted to zero. A zero balance bill will be mailed to you. We appreciate and look forward to hearing from our patients regarding their experience with our office. Feel free to contact me directly with any questions or concerns. I can be reached directly at ************.
  
  Sincerely,
  
  *************************************
  Patient Liaison   

  Customer Answer

  Date: 08/29/2024

   
  Complaint: 21429280
  
  I am rejecting this response because:
  I will close this compliant when I receive a zero balance bill per business response 
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-03-2022 My daughter was seen at the Hospital and provided all important information for insurance purposes since my daughter was insured. Months later I got 2 separate bills gave them a call and they said the receptionist didn't get the insurance info correctly so they stopped billing me after again providing them with all that was needed. A year later I'm constantly getting harassing calls saying that my bill is past due that I need to get in payment plans and that my insurance was not able to identify me. I spoke to my insurance company and they send me a receipt and a letter stating that they have been paid of and I didn't owe anything. I spoke to them once again and they escalated by saying that they are unaware of that and that payment has to be done. I'm constantly getting Emails, Calls, Txt messages and letters harassing me asking for money.Account#**************

  Business Response

  Date: 04/19/2024

      April 19, 2024
  
  BBB of Sothern ******
  *************************
  Information (Complaint)Specialists
  
  
  RE:    *************************
  *****************************************************************
  
            Complaint # ********
            Account number: XGL ***********
  
  Dear Representative,
  
  Our office has received a letter of complaint regarding the above referenced account for treatment received from Compass Point Emergency Physicians at *********** ER 24/4 on December 2, 2022. The account has been reviewed for billing accuracy and a brief history is provided for your assistance.

  
  After service the emergency services of *************************, the claim was sent to ************** on January 11, 2023. The claim was denied and redirected to Texas Childrens Health plan on March 27, 2023. This claim was denied saying there was no coverage on this date of services and a bill was then mailed to the guarantor on April 23, 2023. A bill was also mailed to the guarantor on May 13, 2023, and June 12, 2023. The patients mother called on June 27, 2023 to discuss the insurance information and why the claim was denied by their insurance.  During that call, it was discovered that our claim was reflecting the incorrect date of service. The phone representative had the date of service corrected and a corrected claim was sent to the insurance carrier on August 3, 2023.

  
  ***************** called again on March 7, 2024, after the claim was denied by Texas Childrens Health Plan once again. During this call, it was also discovered that the patient was actually covered by Texas Childrens Star and not Texas Childrens Health Plan.A correct claim has been sent to the correct insurance plan and the patients account remains on hold while we await the insurance plans response.

  
  Our office does apologize that the account was delayed due to incorrect information. We appreciate and look forward to hearing from our patients regarding their experience with our office.  Please feel free to contact me directly with any questions or concerns. I can be reached directly at ************.

  
  Sincerely,
  *************************************
  Patient Services Liaison
  
  
   
  
  

  
  

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter visited the ** for service in 8/2022. I have PPO health insurance and paid my copay during the visit. Almost a year and a half later in Jan 2024 I received a bill for $1358 for a physician who saw my daughter during that visit. I contacted my insurance to inquire as to why the bill was sent to me and they informed me that Envision dropped the ball and tried to bill the insurance after the 180 day period so the bill was denied. Envision is now disputing with my insurance and instead of holding the bill while in this process, they send the bill to collections on 2/22/24. It is not my fault that this bill was not submitted to my insurance within the required time frame. It is concerning that this bill was sent to collections only weeks after I was made aware of it and during an appeal process. Very unprofessional and unorganized. This bill would have been paid by insurance if submitted in a timely manner to my insurance. Thier ignorance to the sitution should not make it my responsibility. It makes me wonder if this is even a legit bill and why I was not made aware of it until nearly a year and a half later.

  Business Response

  Date: 04/03/2024

  Tell us why here...Cathedral ************** Physicians, LLC
                April 3, 2024
  
  BBB
  *********************************************************************
  Phone ************
  Fax ************
  Email: **********************************
  
  
  ***************************
  
  
            Complaint # ********
            Account number: ULF ************
  
  Dear Representative,
  
  Our office has received a letter of complaint regarding the above referenced account for treatment received at HCA ******* *********** ER on August 29th, 2022, by Cathedral ************** Physicians. The account has been reviewed for billing accuracy and a brief history is provided for your assistance.

  
  After the emergency services provided to *****************************, the claim was sent to State ******************* on September 16th, 2022. The account was transferred to one of our partners, ****** who handles claim that are accident related claims. The claim was submitted to ****************** and Blue Shield on February 6th, 2023 after being sent back to our office from our partner, ******.

  
  Due to the age of the account and the denial from ****************** and Blue Shield stating the claim is beyond their timely filing limitations, the balance has been adjusted and closed with the collection agency, CCRS ***********************. Our office does apologize for any inconvenience this may have caused.We appreciate and look forward to hearing from our patients regarding their experience with our office.  Please feel free to contact me directly with any questions or concerns. I can be reached directly at ************.

  
  Sincerely,

  
  *************************************
  Patient Services Liaison
  

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are trying to bill me when they were already paid by ********* The matter was already settled. They are harassing me.

  Business Response

  Date: 01/11/2024

  Hello,

  We have received the patient's complaint and appreciate your patience awaiting this reply.

  Upon review of the referenced account, we found that the patient's insurance retracted their payment. Unfortunately we were not provided with a reason for the retraction. During a phone conversation with one of our *************** Agents on 12/13/23, the patient was advised to contact her insurance carrier to inquire about the retracted payment. As a courtesy, we will place the account on hold for ******************************************* her insurance. If there are any further questions or concerns, our *************** Team can be reached at ************.

  Thank you,

  ******* Sound Emergency Physicians for

  Envision Physician Services

  Customer Answer

  Date: 01/11/2024

   
  Complaint: 21116200
  
  I am rejecting this response because:

  I spoke with ******** and they said that the hospital paid you already. ******** does not show any rejection of pay. The man on the phone for ******** said you are not allowed to come after me and that this is not my responsibility to handle this problem. They stated you are not allowed to double dip and their services say that you have already been paid. I need you to stop contacting me. I do not owe you any money. ******** needs to solve this. I spoke with them and they said it was your problem and that I don't have to do anything else. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/12/2024

  Hello,

  Our physician group is not employed by the hospital; therefore, payment to our providers is not made by the hospital. We will send an inquiry to the patient's insurance, but cannot guarantee they will process the claim. If you have any additional questions or concerns, please call our ************************** at ************.

  Thank you,

  ******* Sound Emergency Physicians for

  Envision Physician Services

  Customer Answer

  Date: 01/16/2024

   
  Complaint: 21116200
  
  I am rejecting this response because:

  
  I spoke with ******** and Envision never sent them a bill. Envision sent me a personal bill 6 months after services from an emergency visit to a seperate hospital. This is the definition of a surprise bill. I was on ******** and there are protections for ******** patients for this very problem. 

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/11/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The level of CUSTOMER SERVICE, I have received is non existent! My concerns have not been addressed at any capacity. My attempts for resolution remain unresolved. I made several attempts on 12/523 to contact this company. Representative ***** created the worst experience possible that has grossly impacted my well being.

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from this company. The bill stated they did not have the correct insurance information. I have called numerous times over the 4 months even did a three way call with my insurance company to get them the information they needed and I am still getting billed stating they do not have the correct insurance information. I have spoken with my insurance company and they state they have not received a claim. Over the last two weeks when calling and asking to speak with a supervisor I was hung up on 6 times. I have spent countless hours trying to get this resolved with no response on Envision Physicians services except to threaten turning into collections and adding on more money for being late.

  Business Response

  Date: 11/22/2023

  RIVERSIDE COUNTY MEDICAL SERVICES
                  November 21, 2023
  BBB File #: 208034857
  ********************* Kru ****** 10/30/2022
  
  To whom it may concern,
  
  We have received a complaint from the Better Business Bureau regarding the above account for treatment received at Inland ********************* by Riverside County Medical Services,on October 30, 2022.
  We have spoken with the patients mother numerous times.  We have billed at least two different insurance companies no fewer than 11 times, based on information provided by the patients mother. If the patients mother has provided correct insurance information, then there is no coverage available and the patient is responsible for the bill.
  
  We billed ********************* on 11/28/2022 and received a denial on 12/09/2022. We billed the correct insurance per the insurance company on 12/14/2022 and received a denial on 2/6/2023. We tried billing the insurance again and it came back to us denied on 2/19/2023. On 2/23/2023 we sent a statement reading your insurance company has informed us that they cannot identify you as a member. If you do not have insurance you are responsible for the balance. On 3/7/2023 we received a call from the patients Mom and requested we bill the insurance but she had no address for the insurance. We rebilled the same insurance we had on file because the same information was given. On 7/18/2023 we received a call from the patients Mom to update the insurance, we updated it and billed the insurance. We received a denial from that insurance company stating the coverage had been terminated. The patients Mom called us on 8/31/2023 requesting we contact the insurance with her on the line. We advised her the insurance would have to contact us. On 9/1/2023 the Insurance and the patients mom called us but the call was dropped. The insurance company called us back on 9/1/2023 and gave us all the insurance information. We billed the insurance as given by the insurance company.  We received a denial from that insurance company requesting us to bill the insurance that denied it previously.We sent a statement on 9/21/2023, 10/21/2023 and 11/19/2023. The patients Mom called on 11/20/2023 and requested a supervisor. Our patient Liaison called her back and received all the same insurance information previously given. It was billed again. We are awaiting a response from the insurance.
  
   We appreciate hearing from our patients regarding their experience with our office. Feel free to contact us with any questions or concerns.  We can be reached at ************
  
  Sincerely,
  
  ***********************
  Patient Liaison