Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company (which runs **************************) falsely accused me of soliciting prostitution in my dating profile. Their exact accusation was soliciting companionship in exchange for compensation. This is completely 100% untrue, and it represents ******************** against me. (I have attached a screenshot of my profile below.) My profile has remained the same for years, and I have never solicited prostitution in my profile, nor have I ever solicited companionship in exchange for compensation in my profile. I emailed their customer service to ask them which part of my profile violates the solicitation rule, but they never provided me with any evidence. They simply wrote me back with a generic form letter response that just repeated the accusation again. They did not point out any violations in my profile they simply repeated the accusation. Also, in the generic form letter response, there is a sentence that falsely claims that my profile has been banned before. This is not true. I have had the same profile for 10 years and the same profile text for 10 years. Nothing has changed on my end. This company is making baseless and false attacks against me and my character, and they are both slandering & defaming me. I am about to get lawyers involved, if this company doesnt do the right thing immediately.

  Business Response

  Date: 07/31/2025

  Thank you for bringing your concerns to our attention. We understand the seriousness of your complaint and appreciate the opportunity to clarify our decision.

  After reviewing the matter, your profile was flagged for violating our Community Guidelines, specifically the policy against soliciting companionship in exchange for compensation. This determination was based on specific language used in your profile, notably your reference to being a "mentor". While the term mentor may seem innocuous, it is commonly used on our platform and others as an implied form of compensated arrangement, which violates our policies. As outlined in our Community Guidelines:

  
  Profiles may not solicit companionship in exchange for money, allowances, financial support, or gifts. This includes both direct and indirect language. References to sponsorship, mentorship, or similar arrangements may be interpreted as solicitation.

  
  Our moderation team determined that this reference fell into that category. These guidelines are in place to ensure that Seeking remains a dating platform and is not used to facilitate transactional arrangements that could be interpreted as solicitation or prostitution. 

  
  Thank you for your understanding.

  
  Sincerely,
  Seeking ***************************start="2067" data-end="2070">************************************************************

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I accept the response even though I disagree that the word "mentor" or "mentorship" has anything to do with paying for ***. However, in the future, the customer support team at ************************ should tell the member WHY their profile was banned. When I originally asked their customer support team why my profile was banned, they wouldn't tell me why. I asked them at least 2 or 3 times, yet they refused to tell me why my profile was banned. I never would've guessed that they banned my profile due to the word "mentor", because that word is not an offensive word to me. In the future, ************************ should let the member know WHY their profile has been banned, so the member can make the appropriate changes to their profile. Otherwise, the member will never know what they did wrong, and they won't be able to correct the issue.
  

  Sincerely,
  ***** ****

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this formal complaint against the website ************************ due to their failure to address a serious user dispute involving harassment, account compromise, and financial misconduct. Recently, I contacted ************************ through multiple emails regarding a distressing experience with another user on their platform. This individual bullied and degraded me through messages and used abusive, threatening language. I did not engage in any behavior that would warrant such treatment, and I acted in good faith by reporting the incident to Seekings support team. Instead of receiving support or acknowledgment, I was shocked to find that my account was placed under suspension. It appears that after I reported this individual, they submitted a false report against me. Incredibly, ************************ responded to their report almost immediately, but has yet to respond to my repeated messages over the past several days/weeks. I have strong reason to believe this individual has since compromised my account, accessed private information, and stolen funds from me. They have also attempted to create accounts using my other personal email addresses, possibly in an attempt to get me banned entirely from the platform. This is not only abusive behaviorit borders on criminal activity. I have since contacted the authorities regarding the harassment, stalking, and possible hacking. Despite this, ************************ has taken no action to investigate or even acknowledge my reports, and continues to leave my account in limbo while ignoring the very serious issue I reported.This lack of support and the perceived favoritism toward false reports is deeply concerning. ************************ must be held accountable for neglecting to protect its users, failing to investigate abuse, and allowing malicious actors to misuse their reporting system.

  Business Response

  Date: 07/09/2025

  Thank you for bringing this matter to our attention. We take all user complaints seriously and are committed to ensuring a safe and respectful environment on our platform.

  
  We understand the distress caused by harassment, account compromise, and financial misconduct, and we take these allegations seriously. Upon review, we found that the users account was suspended due to a violation of Seeking.coms Terms of Service, specifically for Disrespectful Communication. This action aligns with our commitment to maintaining respectful interactions and a secure environment for all users.

  
  We also acknowledge the users concerns about the possibility of malicious behavior, including account compromise and the theft of funds. In these cases, we encourage affected users to immediately secure their account, change passwords, and reach out to our support team with any relevant evidence. We have an established process for investigating such issues and are currently reviewing the users situation to determine appropriate action.

  
  We understand the frustration the user is experiencing with the perceived lack of response, and we are actively working to ensure our support team addresses concerns in a timely manner. While we cannot disclose details of other users' reports due to privacy policies, we assure you that all complaints are treated fairly and thoroughly investigated.

  
  Additionally, we encourage the user to continue cooperating with local authorities regarding any criminal activity or hacking suspicions, as we fully support any investigation into these serious matters.
  We appreciate the opportunity to resolve this issue and are committed to improving our processes to prevent such situations from recurring. Thank you for your understanding and patience.

• Initial Complaint

  Date:07/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business falsely accused me of asking for compensation. Please unlock my account. This is all incorrect.

  Business Response

  Date: 07/09/2025

  Thank you for your message. We appreciate you reaching out on behalf of the user. The account in question was flagged for a violation of our compensated companionship guidelines. Recently, we updated our policies regarding terminology, particularly in relation to sugar relationships. We encourage all users to carefully review our Community Guidelines to ensure full compliance with the latest standards: Seeking Community Guidelines.

  
  Were committed to providing a safe and respectful environment for all users, and we appreciate your understanding of the importance of adhering to these updated guidelines. If you have further questions, feel free to contact us directly.

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complainant formally notified ************************ @ ********************************** not to renew his subscription far in advance of the expiration date or on June 1, 2025, generally and specifically not to debit his *************** checking account. Despite these specific written instructions ************************ debited $109.99 from complainant's *************** checking account on Sunday, June 22, 2025. Complainant immediately wrote ************************ @ ********************************** a dozen times demanding that the charge be reversed, the account permanently closed, and his data be purged from the company's servers. The complainant has not received a formal response to date in spite of escalating to the parent company, Reflex Media, ***** in the person of ******* ***. Complainant wants the unauthorized charge reversed, the account permanently closed, and his data to be purged, erased, deleted from the company's servers.

  Business Response

  Date: 06/25/2025

  Hello,

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration this situation has caused.

  We have reviewed the account and confirmed that the complainant contacted our support team well in advance of the renewal date, requesting that your subscription not be renewed and that no charges be made to the account. Unfortunately, due to a system error, the ticket was incorrectly flagged and prematurely closed, which led to the subscription being renewed on June 22, 2025, and the account being charged $109.99.
  
  We fully acknowledge this was our mistake. As of today, we have:

  1. Issued a full refund of $109.99 to the *************** account. The refund has been processed and should be reflected within 57 business days, depending on the banks processing times.
  2. Canceled the subscription, ensuring no future charges will be made.

  
  For security reasons, we require members to deactivate/delete their own accounts. To do so, please follow these steps:
  1. Log into your account using your registered credentials. 
  2. Click on your username/thumbnail in the top right corner 
  3. Select Settings from the drop-down menu 
  4. You will see the Deactivate or Delete Account" link at the bottom of the page. 
  5. Click the link and follow the prompts. 
  
  Please know that we are reviewing our internal processes to prevent similar issues from occurring in the future. We appreciate your patience and thank you again for giving us the opportunity to resolve this matter.

  Customer Answer

  Date: 06/25/2025

  While I accept the resolution (in part because the charge ought to be reversed, period. Not imposition me by any waiting period), I demand that Reflex Media, ***** close the account administratively for the reasons previously provided. Privacy laws are not well integrated into the fabric of ****************. Conversely, they are being eroded by a ******* administration illicitly seeking to establish a digital footprint of every American to intimate, thwart dissent, stymie protest, and chill opposition. But the few laws that still exist - e.g., Video Privacy Protection Act (VPPA), the ******************** Policy Act, the Privacy Act, the ************************ Act (FTC), the **************** Portability and Accountability Act (HIPAA), the *****-*****-****** Act (GLBA), the Fair Credit Reporting Act (FCRA), and the Telecommunications Act - enable me to legally make this demand ensuring that my digital footprint is wholly erased from Reflex Media's servers.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23516291
  
  I am rejecting this response because:
  

  While I accept the resolution (in part because the charge ought to be reversed, period. Not imposition me by any waiting period), I demand that Reflex Media, ***** close the account administratively for the reasons previously provided. Privacy laws are not well integrated into the fabric of ****************. Conversely, they are being eroded by a ******* administration illicitly seeking to establish a digital footprint of every American to intimate, thwart dissent, stymie protest, and chill opposition. But the few laws that still exist - e.g., Video Privacy Protection Act (VPPA), the ******************** Policy Act, the Privacy Act, the ************************ Act (FTC), the **************** Portability and Accountability Act (HIPAA), the *****-*****-****** Act (GLBA), the Fair Credit Reporting Act (FCRA), and the Telecommunications Act - enable me to legally make this demand ensuring that my digital footprint is wholly erased from Reflex Media's servers.

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a paying member of ************************ for over 10 years with no prior issues. In 2024, my account was suddenly and permanently banned without warning or explanation. I reached out respectfully to customer service to request clarification or an appeal and received a generic response stating that the decision was final and that no details would be provided. I was not offered any opportunity to address the issue, dispute the ban, or even know what I allegedly did wrong.Months later, I was also banned from WhatsYourPrice.comanother Reflex Media platformagain without warning or explanation. This appears to be a coordinated account flag across platforms, with no transparency and no due process. I attempted to call Reflex Media directly, but every extension (reception, customer support, HR) led to voicemail. No one responded. Numerous email replies were vague and dismissive.I did receive a refund for my most recent monthly charge after the ban, which I appreciatebut that only reinforces the question: Why was I banned in the first place? I am not seeking further refunds. I am simply asking for a legitimate explanation of what happened and the chance to clear up any misunderstanding. I believe banning a long-time paying customer who has spent thousands of dollars on membership fees with them since 2014 and across multiple services without warning or appeal is an unfair business practice.I am requesting either (a) reinstatement of my accounts with full transparency into what occurred, or (b) a formal explanation in writing as to why I was removed. I am prepared to escalate this further if no resolution is offered.

  Business Response

  Date: 06/26/2025

  We understand the complainants concerns regarding the recent termination of their accounts on ************************ and ************************. While we recognize and appreciate their long tenure as a member, account actions taken by Reflex Mediaincluding suspensions or permanent bansare made only after a comprehensive internal review and based on clear violations of our Terms of Use, which all users agree to upon registration. We want to clarify the following:
  
  1. Account Closure Due to Policy Violations: The complainants account was permanently banned due to an excessive number of serious user reports involving behavior that directly violated our Community Guidelines and Terms of Use. Due to the nature and volume of these reports, Reflex Media determined that continued access to our platforms posed a risk to our community. As a result, both their ************************ and ************************ accounts were deactivated.
  
  2. Cross-Platform Enforcement: As part of our platform integrity measures, we reserve the right to take consistent action across our network of services. When a user is found in violation on one site, this may result in coordinated action on affiliated platforms to preserve user safety and site standards.
  
  3. Finality and Privacy: For privacy and security reasons, and to protect the reporting users, we do not disclose the specifics of our internal investigations. This policy is publicly stated and consistently applied. While we understand the users desire for transparency, our commitment to member confidentiality and safety must take precedence.
  
  4. Resolution and Refund: We acknowledge and appreciate the users recognition of the refund issued for their most recent billing period. This refund was processed as a courtesy in light of the account closure and constitutes a final resolution. No further financial remedy is being sought or required.
  
  5. No Further Appeal: Given the seriousness and volume of the reports associated with this user, the account closures are permanent and not subject to appeal.
  
  We recognize that this resolution may be disappointing to the individual, but Reflex Media is committed to maintaining a respectful and safe environment for all users. All actions taken are in accordance with our terms, which users affirm upon registration and through continued use of our services.

• Initial Complaint

  Date:05/12/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had several seeking profiles over the years with no complaints or issues on my account. I have had the same profile, copying and pasting each time I sign up. I have spent several thousand dollars for the dating site. I recently signed up 9/19/24 and made the same profile I always have. I had yet to buy a premium subscription because I have not been ready to date. The last notification 12/29/24. Then I tired to log in, and the profile was gone. I was informed I was banned, yet I could not send messages, nor violate policy, and non-paying men users are not allowed to read or send messages without paying. No follow-up, no refunds. Please restore my account. ******************** has a pattern of unfair practices and allows members to be solicited by profiles to participate in illegal sexual activities on the app, which is why I didn't want to pay for premium at the time and deal with scams on the app. Research has shown that Seeking unfairly permanently bans profiles for no reason and never offers an explanation. I adhered to all of Seeking.coms terms and conditions, engaged respectfully with other users, and did not violate any of their policies. However, on making a new profile , my account was suddenly and unfairly banned without any prior warning or explanation. When I attempted to contact Seeking.coms customer support for clarification, I received vague and generic responses, refusing to provide a legitimate reason for the suspension.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After paying for a premium membership I was banned with no explanation or response. I was not able to use the account fully for more than 24 hours. I would like a refund or to be un banned.

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account on ************************ was arbitrarily suspended a few days after paying for a premium account. I have been assigned a ticket, which they are not processing and are unresponsive/unreachable

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** REJECTION - Not even had a look in the case. Dear responsible,I have been using Seeking where I met my last partner and we were together for months until he moved back. My surprise was when I came back to the site I was banned. This is the first time it happened to me. Apparently, I used a vocabulary that is against the Terms of Use but I never did anything of that and I can prove it. I can also provide the proofs of the learning disability. They just refused even that I send the documents or apply the *** statement for a first time since I am a user there. I would like this to be processed and reinstate my account. I can provide the document from the doctor as I have these reading difficulties and the terms were not understood correctly. Thank you.

  Customer Answer

  Date: 03/11/2025

  ****** Garca 

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was permanently banned from using the site after several years of consistent and ethical use. When asked about information related to the ban, for which there was no warning, they said they werent able to provide any and that it was permanent. Then they refused to answer any further questions I posed to them about anything.