Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
Complaints
Customer Complaints Summary
- 222 total complaints in the last 3 years.
- 31 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had call twice to cancel the service it should have been canceled the first time but they still took out of my account I called back a second time which was today and canceled again they literally would not let me hang up without listening to their speel of trying to sell me me more stuff actually lying to me about my ssn being let loose on the enternet kept telling me the canceling will end shortly
Business Response
Date: 04/19/2024
We called this member on April 14, 2024, and again on April 18, 2024. They did not answer either call, and we left two voicemails. We also sent them two text messages on the same dates, again with no response. We addressed their request.Customer Answer
Date: 04/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They contacted me and set things right
Sincerely,
*********************Initial Complaint
Date:04/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I don't know what the charges are nor did I agree to them.Business Response
Date: 04/15/2024
We called this member on April 10, 2024, and again on April 12, 2024. They did not answer either call, and we left a voicemail and we sent them an email. We addressed their request.Initial Complaint
Date:04/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been charged after Ive canceled $34.99 I want a refundBusiness Response
Date: 04/10/2024
We called this member on April 05, 2024, and again on April 10, 2024. They did not answer either call, and we left two voicemails. We also sent them two emails on the same dates, again with no response. We addressed their request.Customer Answer
Date: 04/10/2024
I chat with a representative this afternoon I said I canceled 2 months ago but therere only trying to give me me 1 month refund I want both of the months I was charged thxCustomer Answer
Date: 04/11/2024
Complaint: 21534661
I am rejecting this response because:I chat with a representative this afternoon I said I canceled 2 months ago but therere only trying to give me me 1 month refund I want both of the months I was charged thx
Sincerely,
*******************Business Response
Date: 04/12/2024
We called this member on April 05, 2024, April 10, 2024, and again on April 11, 2024. We also sent them an email on each date. We addressed their request. We encourage this customer to reach out to the ************************ manager through the direct phone number left on their voicemail for further assistance.Initial Complaint
Date:04/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting charged ***** even tho I canceled subscription and got charged again today I want my money backBusiness Response
Date: 04/10/2024
We called this member on April 05, 2024, and again on April 10, 2024. They did not answer either call, and we left two voicemails. We also sent them two emails on the same dates, again with no response. We addressed their request.Initial Complaint
Date:04/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Charging my account did not subscribe want a refund a no more charges. I have had to change my debit card once already from thisBusiness Response
Date: 04/08/2024
We have no record of this member calling in to cancel their account. We called them on April 04, 2024, and again on April 05, 2024. They did not answer either call, and we left them two voicemails. We addressed their request.Initial Complaint
Date:03/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called to cancel my subscription, I was a day late and was billed. When I called them to cancel I was told that my services would end Immediately, even tho I had paid for another month. This seems like a very bad business practice and I would not recommend them.Customer Answer
Date: 03/22/2024
I got a call today from identityiq, and I am happy to say that they resolved the issue and the person who called was very nice and helpful l, and also helped me understand the situation more. I would be happy to recommend them.Business Response
Date: 03/22/2024
We called this member on March 21, 2024. They did not answer the call, and we left a voicemail. We spoke with this member over the phone on March 22, 2024. We addressed their request.Customer Answer
Date: 03/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I got a call today from identityiq, and I am happy to say that they resolved the issue and the person who called was very nice and helpful l, and also helped me understand the situation more. I would be happy to recommend them.
Sincerely,
***********************Initial Complaint
Date:03/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has deducted $120.00 form my account. I have tried to resolve this issue but I cannot get in contact with anyone. This a very fraudulent company, there is no way to contact them. They provide no contact information. I do not know how they got my information to bill me.. PLEASE HELP ME.Business Response
Date: 03/21/2024
We called this member on March 18, 2024, and again on March 20, 2024. They did not answer either call, and we left two voicemails. We also sent them an email, again with no response. We addressed their request.Initial Complaint
Date:02/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I was renting an apartment, I used the website ******************************************* to conduct a credit check and background check. After using it, I contacted customer service and was told that it had been successfully logged out and the service had been stopped. But since then, my **** of America credit card has been fraudulently used, and it showed that it was from identityiqcom. There is also a website ************************************ on the Internet, but I have never used it. My old credit card showed that I was charged ***** by IDENTITYIQCOM, but it was unsuccessful, which caused **** of America to freeze my old credit card and issue me a new credit card. Then my new credit card has never been used on the ******************************************* or ************************************ , but today I still received an unknown charge of ***** from IDENTITYIQCOM, no the deduction was successful, but **** of America froze my credit card and told me to wait for a new credit card again.I have not used my new credit card on either website, but they obtained my new card number and tried to charge it. This is a serious information leak and a serious credit card fraud. I need identity force and identityiqcom to completely clear my personal account and personal information and stop charging my credit card.Business Response
Date: 03/08/2024
This member called our ******************** on Feb. 23, 2024, but we were unable to verify the member's identity. We called them on Feb. 28, 2024. They did not answer, and we were unable to leave a voicemail. We sent them an email regarding the status of their account. We have addressed their request.Customer Answer
Date: 03/08/2024
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???Initial Complaint
Date:02/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
U received notification on my bank business checking account that a payment of $19.99 for a company named Identity Intelligence was denied which prompted me to search my account for other transaction from this company. They also go by Identity IQ. On 2/21/28 they charged my card $1. These charges are fraudulent and I never signed up for any account with them nor have I ever given them my debit card information. Please assist.Business Response
Date: 02/28/2024
We spoke with this member over the phone on Feb. 28, 2024. We addressed their request.Initial Complaint
Date:02/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not remember ever giving this company authority to charge my debt card. I seen this as a scam and closed the account and they proceeded to start taking the money from my business account which is not at all even connected to my other account. This is pure fraud and I would like a refund of all charges. I have attached a photo of them saying my account couldnt be charged because I closed it then them taking it from my business account. I have never even spoke with these people! Thank youBusiness Response
Date: 02/28/2024
We have no record of this member calling in to cancel their account. We called them on Feb 26, 2024, and again on Feb, 28, 2024. They did not answer either call, and we left them two voicemails. We addressed their request.
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