Identity Theft Protection
Identity Intelligence Group, LLCHeadquarters
Complaints
Customer Complaints Summary
- 222 total complaints in the last 3 years.
- 31 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called today and talked to *******. She kept interrupting me. I'm filing a complaint about them continuing to take money out of my account. They have been told to stop. If they take anymore money out I will go further up the line of business practice complaints against them.
Business Response
Date: 09/10/2024
We called this member on Sept. 5, 2024, and again on Sept. 9, 2024. They did not answer either calls or text messages on the same dates. We addressed their request.Initial Complaint
Date:09/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DO NOT TRUST THEM!! THIS IS A SCAM!!! Somehow, without my knowledge, I was enrolled into their services. I was charged a fee of $34.99/month for over two years. I called and cancelled the subscription, however, they only offered a refund of 4 months worth of fees. No one is responding to my emails and Im currently waiting for a supervisor to call me back. I spent over an hour on the phone and had to speak with 3 different representatives to even be offered the option to submit a request for all of our money to be refunded. I need a manager to call me immediately!!!Business Response
Date: 09/10/2024
To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. We spoke with this member over the phone on Sept. 9, 2024. We addressed their request.Customer Answer
Date: 09/11/2024
Complaint: 22240116
I am rejecting this response because: This business uses shady tactics in order to get their business. They purposely prey on people who are in search of loans, and make it a requirement to pay a $1 fee to them in order to apply for loans through other businesses, in hopes that the customer forgets, THEN they automatically begin charging them a monthly subscription payment. The worst part of this is, this is their business model. The whole model for how they make money. Disgusting. This is where their customers come from. Preying on families like ours who were in search of financial resources and robbing them of their hard earned money in hopes that we dont notice what theyre doing. This business is fraudulent and what theyre doing is despicable. During our phone call, the manager acknowledged that she understood that us signing up of the service was an accident and sees how easily that can happen, but refused to refund our money. She said that we were being sent emails, but the email address they had on file was our JUNK email, meaning it is not used as a primary source of contact/communication.Its extremely disheartening that they would go to these lengths to make money, lacking integrity and resorting to shady practices is surely not the characteristics of a business that I would want responsible for keeping my identity/personal information secure. This entire case needs to be thoroughly investigated, as well as the business as a whole separate from this case. They are 100% frauds and must be held accountable so that this doesnt continue to happen to others.
Sincerely,
***************************Business Response
Date: 09/12/2024
Our cancellation policy is outlined in the terms and conditions upon enrollment. We spoke with this member over the phone on Sept. 9, 2024. We addressed their request.Initial Complaint
Date:08/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I continue to get emails from this company about someone named "******" about her identity, accounts, needing new credit card information etc. I am tired of getting these emails, I tried to call the company to get my email off this persons account and they did nothing. There are multiple reports of this company being aware of peoples identities being stolen where card information, name and emails are not the person and someone gets ahold of their credit reports yet this company is somehow still in business with their fraud like activity. I do not want their service, never signed up for emails and now have account information for someone who I have no idea who they are. I want my email taken off this persons account immediately and I do not want anymore email from you.Customer Answer
Date: 08/19/2024
IdentityIQ has reached out to me and ensured email address was taken off the persons account. Manager said she would reach back out to ensure that no additional emails have gone through within 48 hoursInitial Complaint
Date:08/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I call in and can canceled my membership and they kept taking money from me I would like it backBusiness Response
Date: 08/15/2024
We spoke with this member over the phone on Aug. 14, 2024. We addressed their request.Initial Complaint
Date:08/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to cancel my subscription for a month, and have been calling the number provide and stay on hold for hours with no pick up but they keep trying to bill me. Cancel subscriptionBusiness Response
Date: 08/13/2024
We have no record of this member calling in to cancel their account. We spoke with this member over the phone on Aug. 12, 2024. We addressed their request.Initial Complaint
Date:07/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I talked to a representative on 7/19/2024 to cancel my membership. I was told i had until 7/22/2025 to cancel. The representative told me to take advantage of the free trial options until then.I was charged ***** on 7/22/2024. I called to explain my situation, and I was told they couldn't do anything for me.Customer Answer
Date: 07/26/2024
Good afternoon,
I was contacted today by a member of the company I filed against.
She is giving me a full refund.
Thank you very much for your work on this.
****** Pinter
Initial Complaint
Date:07/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In November, ************************************************************************************** doing so, I was falsely led to a for profit credit repair service who demanded a $1 payment to enlist their services. I naively obliged. Fast forward to July 10, 2024 and I receive a notification for a declined payment of $26 to Identityiq. I found a phone number for this company and they informed me that I had been enrolled in a 7-day, $1 per month promotional program with an increase to $26 per month thereafter. I instructed the representative to cancel the subscription immediately, requesting a refund for the previous 7+ months of payment that I never enrolled in. She responded with the terms and conditions were in the supplied email, and we do not offer refunds. To which I stated that I never entered into an agreement with them and that through all of my emails there was not a single one for me to have approved this transaction personally. I even checked my spam folder where I did find statements and multiple notification emails for changes to my credit, security breaches, etc. I requested a supervisor, to which she replied we do not provide refunds. I then demanded a supervisor, at which point she placed me on hold for approximately ten minutes and the line went dead. I called back at 5:15pm Mountain time, long before their 7:00 west coast closing time and got an automated closed, call back later message. All I want is my $182 back for the 7 months of payments that I never authorized, and an answer as to who signed me up for this with MY information and how Identityiq, an information protection/ insurance company let this happen and why they refused to help!Business Response
Date: 07/25/2024
We spoke with this member over the phone on July 23, 2024. We addressed their request.Initial Complaint
Date:07/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So once again I have to file a complaint because Identity IQ is being very fraudulent with service. I called yesterday on July 2 to cancel the account. I activated a new account new account and received the cancellation for the previous account but why am I receiving another charge to my account! And I paid already for the new account yesterday. So once again they are trying to double charge me for multiple accounts when I only have 1 account that is supposed to be active now.Business Response
Date: 07/12/2024
We spoke with this member over the phone on July 8, 2024. We addressed their request.Initial Complaint
Date:06/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was getting a loan from another company. Without my knowledge, I somehow managed to get a membership into this company. I called them to cancel my membership. But they told me that they do not give refunds.Business Response
Date: 06/20/2024
We spoke with this member over the phone on June 20, 2024. We addressed their request.Initial Complaint
Date:06/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Charged me for services and never did what they were paid to do. This is Theft of services! Not once in the 6+ months did they report my rent to the creditor le! Their excuse was my apt management! I got The link off of my apt resident portal!Business Response
Date: 07/15/2024
We called this member on June 28, 2024, July 1, 2024, and again on July 2, 2024. They did not answer either calls or emails on the same dates, again with no response. We confirmed that rental data is being reported to **********. We addressed their request.
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