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Business Profile

Hotels

Siena Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented out a room with this property for a weekly price. Upon staying at this location beginning 6/12/2024 , the single room was infested with a ***** problem. The problem was so bad that management had to replace me to another room after a roaches were crawling on me in my sleep. I was giving another room only to have the exact same issue with the infestation in this room. Management was notified and I was told nothing could be done at the time because no other rooms were available. I reluctantly stayed even with the major ***** infestation, in addition to the rude and unprofessionalism of the entire staff there. A week later as rent was due again, I was promised by management a different room and that would be my only condition if I stayed and agreed compensation of some sort for the two rooms that I had previously occupied with the ***** infestation. So for compensation , I asked management for an extension on rent because it happened to be a federal holiday the day rent was due and it delayed my direct deposit. I was not given any type of courtesy by management and in fact was thrown out because of non payment. I was thrown out on the street with no where to go after I was promised compensation after this ordeal. This is by far the worse business I have ever conducted business with. And something has to be done. I would like a full refund for managements mishandling of a customer.

  • Initial Complaint

    Date:04/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to find contact number for this business or even an email to corporate offices. There is outstanding balance of almost $3000.00 dollars on my credit report for this establishment. I myself have never gotten a room at the sienna suites. Whoever got the room used my ID to get the room. Around the time of this persons stay was around the time I lost my ID. I have tried clearing this up. Besides being in my name there was not one payment made to that place with my name on it. Not one. Someone else stayed there not me and I can not get no resolution for this account affecting my credit negatively. I would like it to be resolved by coming off my credit.

  • Initial Complaint

    Date:11/06/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Management failed to disclose the rooms have roaches.Management failed, after repeatedly complaining about the upstairs neighbor loud noise between the hours 10pm to 5am. Repeatedly calling security to no avail nor did they ever ask the neighbor to stop with the disturbance.

Siena Suites is NOT a BBB Accredited Business.

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