Complaints

This profile includes complaints for Harrah's Hotel & Casino, Las Vegas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Harrah's Hotel & Casino, Las Vegas

  3475 Las Vegas Blvd S Las Vegas, NV 89109-8922

• 

  Harrah's Hotel & Casino, Las Vegas

  3535 Las Vegas Blvd S Las Vegas, NV 89109-8921

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I stayed in Harrahs, Las Vegas - - arriving May 22nd and departing May 25th of this year. The confirmation code is PRFDZ. ( room number *****). On the Sunday morning departure date of May 25th my wife had a couple of bites on her ankle. She did not think much of them. However by the next morning she many many bedbug bites all over her body !! It is hard to estimate the number - at least dozens. She has pictures to verify same.The next day I called Harrahs and spoke to someone in management. She told me that I had to go thru "risk management" and transferred me to security. The security person took my information and assured me that risk management would be in touch. That has been one week today since I talked to security and have not received a call or email. Just hoping that the bugs do not get into our house or others staying in that room do not get bitten I would not be so unhappy if someone from management had called to discuss the issue. It seems as if they will ignore me and the issue will just go away. As an absolute minimum Harrahs should refund my room in full for the three night stay and comp me for a room on my next visit.Thank you in advance for your help.**** *******

  Business Response

  Date: 06/02/2025

  The subject guestroom was inspected by an independent third-party and the results were negative for pest activity.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Form for ******** Casino and/or City of Las Vegas Location: Outside ************** Casino, Las Vegas, NV Complaint Type: Loitering, Harassment, or Privacy Concerns Description of Complaint:I am writing to report concerns about streamers gathering outside ******** Casino in Las Vegas. These individuals are allegedly filming people entering and exiting the casino, which may be causing discomfort or privacy concerns for visitors.The streamers' behavior appears to:- Involve loitering on casino property - Potentially harass or intimidate casino patrons - Raise concerns about the privacy and safety of individuals being filmed Request:I respectfully request that ******** Casino management and/or the City of Las Vegas take the following actions:- Investigate the streamers' activities and determine if they are violating any laws or regulations - Take measures to ensure the safety and privacy of casino patrons - Consider restricting or prohibiting the streamers' activities if they are found to be loitering or harassing visitors

  Customer Answer

  Date: 05/28/2025

  needs to stop the loitering!

  Business Response

  Date: 06/02/2025

  Hello Hovee,

  We appreciate you taking the time to write and bring these concerns to our attention. The safety of our guests is, and has always been, a priority at all ********************* properties.  We have spent a great deal of time ensuring that our rooms and casino are safe and comfortable for all our guests. Although, pictures may not be taken of guests playing machines or table games, the Casino Cage or anyone not in your immediate party. Videotaping inside the property is prohibited. We do not have the authority to prohibit filming outside of our properties. I can assure you, we have safety measures in place, although we do not divulge sensitive information like that to the public. This is certainly something our ******************* needs to be aware of to ensure the safety of everyone.  Please be assured our ******************* has been advised of your incident. We also suggest contacting our security if you are ever made to feel uncomfortable. I regret that you did not fully enjoy your visit with us and felt uncomfortable.  We want everyone who visits our property to have a great time.  We truly appreciate your business, and hope that you will give us another chance to serve you again.
  

  Kind regards,

  ********

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/24/25. Arrived Sunday 2/23. Took a shower and went to bed. Around 3am woke up with burning ****************. My arm was red a swollen and painful with with bites. Went to diamond room security took a report and picture. We were moved to another room and told we would be contacted by security the next day. Day 2 my arm blistered I went to hotel manager. He wouldn't take pictures of my arm. Said nothing he could do. Finally went I got home 5 days later I got a number for risk management. He said the report was never given to him. He called me back after a few hours. Said no bugs in room. In fact 2 other people were in room with no problem. RED FLAG: how could they do a health department cleaning of this room so fast. And are they putting new people in an infested room? I have daily documentation of the bites but I cannot find anyone who will take responsibility and show me the security report and that ****** followed department of health regulations. I showed my arm to an emergency room nurse who verified bed bug bites. I have pictures of the past 7 days. I am still in pain and no one to contact. Please give me a name and number for me to send my photos to.

  Business Response

  Date: 04/08/2025

  We had an independent third-party come out and inspect the room for possible pest activity, the results were negative. Our front desk managers did reach out to Ms. Arena and her husband with the findings. Our team also extended a future comp stay or a future food and beverage voucher.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently stayed at Harrahs hotel in Las Vegas. Travelling with my 80 year old and 73 year old parents. The hotel thought it was a great idea to put us in rooms right next to the live music venue which played rock music until 3 in the morning. We stayed for two weeks and although we managed to get one room changed we could not get the other one changed so had excessive noise night after night. The resort fee was different from the one advertised which included wifi (which hardly worked) local calls ( we aren't from the **) so no need for local calls and access to the fitness centre which obviously was not going to be used by any of us as my parents are disabled and as there carers we can't just leave them. I mentioned this to the front desk 3 times during our stay and asked that as we were staying for an extended period was there anything to be done for a discount or reimbursement because the wifi was chargable at ***** day and that was all that was relevant for us but even though we were having such a problem with the excessive noise they again refused to help. We did not in anyway recieve what we paid for and on top of that got charged for 16 nights resort fee even though we stayed for 15. They did not provided what was promised and I would like a complete refund for the resort fee for the whole stay

  Business Response

  Date: 01/07/2025

  Dear Ms. *******  
  Thank you for taking the time to make us aware of your experience. Your comments are appreciated as it enables us to identify what areas need improvement to satisfy our guests, as well as, discovering where adjustments can be made so we may continue providing the best products and services.
  On behalf of Harrahs Las Vegas, we would like to extend our sincerest apologies for the less than satisfactory experience you had during your recent stay on December 9-24, 2024.We have refunded the credit card on file (ending 4970) in the amount of $152.88(3 resort fee) as a gesture of goodwill and we can assure you that we are making significant strides to ensure this does not happen again.
  Ms. ******* thank you again for taking the time to share your experience and concerns with us. Your business is truly appreciated.  We are confident that your next experience visiting us will be a better one!
  Sincerely,

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22748105
  
  I am rejecting this response because I feel like you have offered a refund based on the one photo I sent which added up to that amount even though that was only a portion of the bill. Our total bill for resort fees was 1630 dollars so I'm afraid a goodwill gesture of 150 dollars is not sufficient. Also none of the credit cards used for either of the rooms for our stay end in 4970 so I'm not sure who you are refunding but it isn't me. The two credit cards used ended in 8450 for room ***** and 2438 for room *****. So please check you infomation. To be honest because of all the noise issues that were ignored, the lack of housekeeping over a 15night stay. The poor customer service when issues were reported, the fact we didn't use local calls or the fitness suite I'd appreciate a more realistic refund. If the wifi was ***** per room per day the bill for both rooms should be no more than *****. So a refund of ******* so ****** for each room it what you should be offering. Also the fact the resort fee was not properly advertised it's it correct amount anyway is an issue.

  I am grateful for your original offer but I urge you to reconsider due to our poor experience.
  Kind Regards
  Sincerely,
  
  *** ******

  Customer Answer

  Date: 01/18/2025

  Here is an email from the hotel saying that because I booked through a third party (virgin holidays) there were no charges to the room and therefore no bill. Yet I have a two credit card statements with 815 (******) dollars charged on them. If there is no bill why do I have charges. I would like a full refund for both rooms ***** and ***** or I will have to take the dispute further.

  Business Response

  Date: 02/04/2025

  Guest has been comped 3 nights resort fee and room change to accommodate regarding the noise from previous nights stay.

• Initial Complaint

  Date:12/11/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a seven star rewards member so I stay at Caesars properties a lot. Each time I go to the bar and its a bar tender I believe by the name of Author that always skips over me and takes every one else order. This is out of hand and Ive complained to his boss in the past as well. Last night on December 10th I sat for 30 mins and I already knew what to expect when I saw him. He purposely walked up to someone on the left of me who had only been there 1 minute and took their order then did it for the same people who walked up 30 mins to the right of me. Then once a customer who saw what happened said hes been right there you should take his order he finally asked but by that time I didnt even want a drink anymore. This is disgusting and a repeated pattern from a person who obviously does what he wants. Its actually sad that author can work their and do this over and over this now the 3rd time in 4 months.

  Business Response

  Date: 01/04/2025

  Dear ****** ********,  

  Thank you for taking the time to make us aware of your experience. Your comments are appreciated as it enables us to identify what areas need improvement to satisfy our guests, as well as, discovering where adjustments can be made so we may continue providing the best products and services. Your concerns have been shared with the food and beverage team. 

  On behalf of Harrahs Las Vegas, we would like to extend our sincerest apologies for the less than satisfactory experience you had during your recent stay on December *****, 2024.We have refunded the credit card on file (ending 1678) in the amount of $11.34. and (ending in 5211) in the amount of $108.89 as a gesture of goodwill and we can assure you that we are making significant strides to ensure this does not happen again.

  Thank you again for taking the time to share your experience and concerns with us.  Your business is truly appreciated.  We are confident that your next experience visiting us will be a better one!
  

  Sincerely,

  Genesis ********

  Hotel Manager

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
   
  even though that same bar tender purposely does this every time for no reason. Im sure they talked to him or did something. Thank you.

  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked my hotel stay months in advance for a room with a queen bed. When we got to the room, it was 2 doubles. I called to ask why we werent in the room we paid for and were told it was an upgrade. We would have much preferred a larger single bed than two separate small beds. The hotel charges $50 for a resort fee, claiming that part of that is for wifi. Our wifi did not work during our entire stay. I called the IT department, and the front desk multiple times to be told they couldnt do anything about it. When I entered my room number and my last name, it said authentication failed no match found. Not being able to use the wifi prevented me from doing work that I needed to do and added to an overall inconvenience. The hot water in the shower lasted less than 10 minutes before it got cold, and the fan in the bathroom wasnt working, so the room got steamy and humid. I havent been able to get in touch with anyone from Harrahs about these issues, but Id appreciate some money back at least for the lack of promised wifi.

  Business Response

  Date: 11/04/2024

  Dear Mr. *******  
  Thank you for taking the time to make us aware of your experience. Your comments are appreciated as it enables us to identify what areas need improvement to satisfy our guests, as well as, discovering where adjustments can be made so we may continue providing the best products and services.
  On behalf of Harrahs Las Vegas, we would like to extend our sincerest apologies for the less than satisfactory experience you had during your recent stay on October *****, 2024.We have refunded the credit card on file (ending 4567) in the amount of $50.96 (1 resort fee) as a gesture of goodwill and we can assure you that we are making significant strides to ensure this does not happen again.
  Mr. ******* thank you again for taking the time to share your experience and concerns with us. Your business is truly appreciated.  We are confident that your next experience visiting us will be a better one!
  Sincerely,

  Customer Answer

  Date: 11/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at your hotel **************. I paid for an upgrade to an executive suite (*****). The room was not in a condition that I would consider executive/suite upgrade. There was construction going on outside our window all day and night that kept us up or woke us up. There was no information upon checkin that we would experience this type of noise. It was constant and very loud at times. During my stay, we received no housekeeping service even though I requested when checking in. We left the *** off our door multiple days but no one came to clean. The addition of the mini bar took up almost the entire wet bar space. This made it difficult to use that area for our own personal amenities. The shower was the part that was most disappointing. The water was all over the floor outside the shower making it very slippery. It even made the toilet area wet and slippery because they were so close together. There was no way to control the water getting outside the shower since there is no door and the shower head could not be moved away from the door area. We had to use many towels to absorb the water but it continued to stay very wet. I was very concerned about slipping as I have a bad hip and could not afford to have a fall. I would like to also include the ********* area is very unsafe. Multiple times we went to get a ride and there are so many vehicles coming in and out at high speed we almost got hit. There is no sidewalk and safe walking area to get to that spot. Once you get to the spot, its very hard to find your ride. Its also very difficult for the ********* companies to get in and out of there. We took a taxi from the airport to the hotel and they were complaining how hard it is to drop people off. In fact, our taxi driver had to drop us off very far from the entrance. As a loyal customer of Caesar properties, I would have expected a better experience.

  Business Response

  Date: 10/08/2024

  Dear Ms. ********  
  Thank you for taking the time to make us aware of your experience. Your comments are appreciated as it enables us to identify what areas need improvement to satisfy our guests, as well as, discovering where adjustments can be made so we may continue providing the best products and services.
  On behalf of Harrahs Las Vegas, we would like to extend our sincerest apologies for the less than satisfactory experience you had during your recent stay on September *****, 2024.We have refunded the credit card on file (ending 3055) in the amount of $125.85 (1 upgrade fee) as a gesture of goodwill and we can assure you that we are making significant strides to ensure this does not happen again.
  Ms. ******** thank you again for taking the time to share your experience and concerns with us. Your business is truly appreciated.  We are confident that your next experience visiting us will be a better one!
  Sincerely,

  Customer Answer

  Date: 10/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation for a non-smoking Mountain Deluxe Room but was given a Valley Tower Room that smelled full of smoke. I requested a room change to the room I reserved but was denied. The reason given was that the hotel is sold out. The room we stayed had a heavy smoke odor that we did not feel safe breathing in the air. In addition, I paid $20/day to park at the hotel but I was charged an extra $25 at the exit because the prepaid parking key card did not open the gate. I requested the $25 refund twice at the front desk, they promised twice to issue the refund but have not done anything.The fact that the hotel did not meet the contractual commitment of the reservation warrants a full refund of the cost we paid.

  Business Response

  Date: 09/09/2024

  Dear Mr. *****  
  Thank you for taking the time to make us aware of your experience. Your comments are appreciated as it enables us to identify what areas need improvement to satisfy our guests, as well as, discovering where adjustments can be made so we may continue providing the best products and services.
  On behalf of Harrahs Las Vegas, we would like to extend our sincerest apologies for the less than satisfactory experience you had during your recent stay on August 31-September 2, 2024. We have refunded the credit card on file (ending 2024) in the amount of $50.96 (1 resort fee) as a gesture of goodwill and we can assure you that we are making significant strides to ensure this does not happen again.
  Mr. ***** thank you again for taking the time to share your experience and concerns with us.  Your business is truly appreciated.  We are confident that your next experience visiting us will be a better one!
  Sincerely,

• Initial Complaint

  Date:08/26/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My stay dates were August 22 through the 25th. I am a 100% service connected disabled veteran although I dont appear to be my problems are internal with liver cancer and blood disease, which is really none of your f****** business but here I am having to explain it to you, when I arrived at ******, I advised the gentleman that I was disabled and needed a close by parking spot told me to find a handicap spot up in the parking structure. The parking structure spots are reserved for valet so I wound up on the seventh level, having to go up and down the stairs with my luggage because the bellhop or whatever you call the person at the door Denied me use of a cart to carry my luggage and clothes for my daughters wedding that was On that Saturday. I assumed there would be a place for handicap people to park and get to an elevator. You have half of your parking structure, fenced off where you cannot get to all areas that forces people like me to have to push a wheelchair uphill I went to the desk to complain and spoke to a manager with the last name of Ono, he had no explanation for lack of *** and had no compassion for me as a veteran. I received no respect as a disabled veteran at all because I dont appear to be disabled at all yet I am 100% disabled. I dont feel I should have to go drop my f****** pants to show you my wounds to get *** *********** Im not seeking any money. I would like to see the manager Mr. *** at the ********************************* ****** Hotel go back to sweeping the floors. He is quite an idiot and shows no respect for Veterans and he represents ************ so Im going to assume they As a company have no respect for Veterans either

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18, 2024 I purchased a Groupon for two nights hotel, August 8 and August 9, at ******************** Vegas. The purchase price for those two nights was $584.22. I initially tried to also purchase a third ************************ 10, but that night was unavailable at the Groupon rate. So, I purchased only two nights, and paid Groupon in full for the reservation. When we arrived in Las Vegas to check in on August 8, ******** did not have my reservation. I contacted Groupon by live chat since they had no phone number. I asked Groupon for a reservation number. They sent a variety of numbers, none of which were valid. I asked ******** to call Groupon. They said they did not have a telephone number for them. I asked Groupon to call ********. They said they were unable to resolve any dispute by phone, and that it must be done over the group chat. ******* said it would take up to a few business days to attempt to resolve the issue. I didn't have a few days - I was in Las Vegas standing in the lobby of the hotel and needed to check in! I asked ******** to honor the Groupon rate. They said no. ******** said that they did not honor 3rd party reservations, despite the fact that they contracted with Groupon specifically to offer that rate. ******** offered a last-minute room for a total of $1167.25 for those two nights, which was significantly higher than the price I had purchased. It was a bait and switch. I paid one low price, and had to pay a significantly higher price instead at check-in. I asked for my money back from ******* and the difference in price between what I paid ******** and Groupon with the voucher, and what I ended up having to pay for the hotel. Groupon said they would not pay the difference. ******** said they would not honor the Groupon. When I got home, I messaged Groupon to find out the status of my refund - at a minimum I wanted my $584.22 back. ******* said that ******** called them and told them that I checked in without issue, so they refused to refund my money.

  Business Response

  Date: 08/21/2024

  Dear ****************,
  Thank you for taking the time to make us aware of your experience. Your comments are appreciated as it enables us to identify what areas need improvement to satisfy our guests, as well as, discovering where adjustments can be made so we may continue providing the best products and services. We will contact Groupon to ensure they issue a refund for you. Please let us know if you have any questions.

   

      Thank you!

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22155297
  
  I am rejecting this response because:

  1. I have not received a refund from Groupon;

  2. Even if Groupon eventually refunds my money, I still will have paid more than twice the contracted price because ******** would not honor the rate I was promised. ******** specifically entered into a contractual agreement with Groupon to offer a particular rate, which is very different than me simply booking through a third-party provider such as Expedia. I relied upon ******** name and word when I purchased the Groupon. Instead, I was lured into ******** with a promise of a prepaid promotional rate, and then when I arrived, ******** switched it up, refused to honor the rate, and charged me a significantly higher rate. This is a classic bait and switch scheme and is an unfair business practice. ******** should refund the difference in the rate promised vs. the rate charged.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/26/2024

  Dear ****************,
  Thank you for taking the time to make us aware of your experience. Your comments are appreciated as it enables us to identify what areas need improvement to satisfy our guests, as well as, discovering where adjustments can be made so we may continue providing the best products and services. Please contact Groupon for the refund of the room/tax,

   

   

      Thank you!

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22155297
  
  I am rejecting this response because: Of course, I have contacted Groupon and asked for a refund. I also filed a fraud charge with my bank. ******* refuses to issue a refund, claiming that ******** "called" them and said I had "no issues" at check-in. Please contact ******* and tell them to refund my money.

  I am also asking ******** to refund the difference between the purchase price of the Groupon, and the price we ended up paying for the hotel. ******** specifically contracted with Groupon to offer this promotion, and I relied on the ******** name. Groupon not only failed to make a hotel reservation, but then ******** refused to honor the Groupon rate when it became clear that Groupon did not make the reservation. Finally, ******* has refused to refund my money. ******** should make this right.

  
  Sincerely,
  
  *****************************