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Business Profile

Hotels

Emerald Suites, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint regarding my recent experience at *********** Emerald Suites. My stay, which began with high expectations, quickly turned into a series of disappointments , I encountered several issues that were not disclosed prior to my arrival:1.Lack of Basic Amenities: Contrary to the advertised accommodations, the unit did not have internet, cable, or a functional printer available. Additionally, the pool facilities that were supposed to be part of the amenities were not accessible.2.Broken Furniture: The furniture in the unit was damaged and not in a usable condition, which made our stay uncomfortable and unacceptable. Payment Difficulties: I was required to pay rent in full via money order, as there was no capability to process payments on site. This inconvenience forced me to go out of my way to secure rent payments.During my stay, I work two hours away from the property. On the third week, when my rent was due on Saturday, I was unable to leave work to make the payment. Despite calling the office repeatedly and receiving no response, and with the office being closed on Sunday, I was left with no option to pay. On Monday, I was evicted without being given the opportunity to settle my rent and any associated fees, even though I offered to pay in full.This abrupt eviction, particularly on my sons birthday, has caused severe hardship and stress. Being placed on a Do Not Rent list is an unfair and punitive action given the circumstances. The managements refusal to work with me has not only disrupted my life but has also put me at risk of homelessness.The conduct of the management, including their unprofessional and uncaring attitude, is unacceptable for a company that prides itself on supporting families. This experience has compelled me to consider legal action to address the injustice faced by my family and **** expect a response to this complaint within 14 days.Sincerely,*********************

Emerald Suites, LLC is NOT a BBB Accredited Business.

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