Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hydreight Entrepreneur charged me $2999 from duration of 26-September-2024 to 25-September-2025 that they will be supplying me with equipment, medications and medical director of my healthcare and wellness business. I entered a business agreement with Hydreight Nursepreneur on 26-September-2024 with the payment of $2999 for annual charges. Now I sent an email to them that I am no more interested in going forward with the business because I got a new job which will prevent me from going forward with the business. I sent an email to them to refund me the amount I paid them which was $2,999.00 but the company refused to refund the amount stated above. Kindly, assist me to get my money back from them this money is my hard -earned money which I already saved for my hernia surgery, but they lied to me that they will be supplying me with clients, but I eventually got to know that I will be the one getting client for myself.

  

  Business Response

  Date: 12/13/2024

  #1 Response to complaint 

  Client Complaint:
  Hydreight Entrepreneur charged me $2999 from duration of 26-September-2024 to 25-September-2025 that they will be supplying me with equipment, medications and medical director of my healthcare and wellness business. I entered a business agreement with Hydreight Nursepreneur on 26-September-2024 with the payment of $2999 for annual charges. 
  
  Hydreight Response:
  The client agrees that an agreement was signed.  It is an annual agreement and is attached for review.
  
  
  
  Client Complaint: 
  Now I sent an email to them that I am no more interested in going forward with the business because I got a new job which will prevent me from going forward with the business. I sent an email to them to refund me the amount I paid them which was $2,999.00 but the company refused to refund the amount stated above.  The client was informed that all requests for refund must be escalated to our legal department for review.  It was requested that the client send any documentation to support a breach in contract as that is what the legal team will review.  No such documentation was provided.
  
  Hydreight Response:
  The first email from the client was received on Dec. 4th:
  
  On Wed, Dec 4, 2024, 3:59?PM Bolanle Awotiku <***********************************> wrote:
  The purpose of this email is to let you know that I will like to get a refund,  I am not interested any more in the business.
  It is very crucial that you address my request fast because it is very urgent
  
  
  ____________________________________________
  The response was sent the same day:
  From: Business Success <************************************************************>
  Date: Wed, Dec 4, 2024, 4:01?PM
  Subject: Re: Hydreight - Join Us THIS THURSDAY for Our Skill Shot Series Session: Gatekeeper to Gold
  To: Bolanle Awotiku <***********************************>
  
  Your request has been forwarded to ******************************************************************
  ___________________________________________ 
  On Friday, December 6th, the Subscriptions team requested documentation to support a breach in contract on the part of Hydreight:
  Subscriptions Support <******************************************************************>
  Fri, Dec 6, 12:33?PM (7 days ago)
  Hello *******, 
  Thank you for reaching out.  
  According to your agreement, you have signed for our annual subscription.  If there has been a breach on our part of the Partner Agreement with you, we would be permitted to escalate your request for a refund to our legal department for review.  
  If that is the case, please provide more specific information regarding the breach.
  Thank you,
  The Team at Hydreight
  
  
  ____________________________________________
  Response from Client:
  Bolanle Awotiku
  Sat, Dec 7, 10:41?AM (6 days ago)
  
  
  Yes, please cancel the. subscription because  I am not available for the  rest of the next year for the business.
  I got a job and another business which will not make me continue with hydreight.
  Kindly refund my money. It is about 2999 . This amount is huge and I need it to use it for something crucial and dear to my life.
  __________________________________________
  Response to Client:
  Subscriptions Support <******************************************************************>
  Attachments
  Dec 9, 2024, 12:28?PM (4 days ago)
  to *******
  Hello *******, 
  As indicated in our previous email, there needs to be documentation supporting any potential breach in contract as the subscription is paid in full and non-refundable, per the terms and conditions.  We have attached a copy for your reference.  
  Our legal department is solely responsible for reviewing refund requests and requires documentation to support any claim; unfortunately, getting another job does not support a refund as that is not a breach on our part.
  Thank you,
  The Team at Hydreight
  
  Client Complaint:
  
  they lied to me that they will be supplying me with clients, but I eventually got to know that I will be the one getting client for myself.
  As an Independent Contractor, Hydreight offers a platform that allows Nurses the ability to provide mobile services with access to a Medical Network, Ordering Portal and the technology to manage their business.
  While Hydreight does market their platform, it is up to the client to take advantage of the support provided by our Business Success Team to market their business.
  
  Hydreight Response:
  On Friday September 27th, the client was sent the email about our Marketing support with instructions:
  
  Business Success <************************************************************>
  Sep 27, 2024, 1:35?PM
  to Bolanle
  Opens: 4
  Logged to: 3 record(s)
  Hi *******,
  We are happy you're here!
  At this time, your focus should be on getting all of your onboarding requirements completed but it is never too early to start thinking about your Sales and Marketing strategy!
  Please Watch this video then follow the steps below. Again, onboarding is your priority right now so the steps below should not take precedence over that.
  Click the image to watch:
  
  
  As mentioned in the video, joining our live events is the BEST way to get support - not only will you have access to both coaches during these events, your peers will also be available to share ideas!
  We host Success Strategy Hour every Wednesday at 2pm Eastern/1pm Central/11am Pacific.
  REGISTER HERE
  Getting started with Sales and Marketing
  We have created the First Steps Website with detailed instructions on how to prepare to market your business. Your goal is to build your social media presence ********* and Instagram) and pre-populate it with solid information. DO NOT SHARE your social media pages yet!!! Once you have complete the steps on the First Steps website, email your page links to ********************************* so that we are able to review and offer any potential feedback.
  Once that is done, we will be in touch with you regarding next steps.
  First Steps Website
  Ongoing Access
  We host multiple events each month and have a private ************** for our Business Success Clients. All information can be found on our One Stop Shop - bookmark this website! Each month, we update event dates and add any new information.
  We look forward to working with you!
  The Business Success Team
  

  Conclusion: 
  We understand that the client would like to terminate their contract and receive a refund of payment. Occasionally, business partners will request an early termination due to challenges they encounter in getting their businesses off the ground. Unfortunately, Hydreight does not guarantee profitability and cannot refund your fee if your business fails to launch or is not profitable. The responsibility for the success of your business ultimately lies with you and initial payment to Hydreight is an upfront charge for the initial term as described in the partner agreement.

  
  

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up last week to become a service provider.The cost was ******* I was assured there would be training and support There is minimal support.There are hidden costs not shared I was never told I could not get a refund.I have filed a dispute with my credit card company regarding this company.They did not explain I would need to form a business.There is no way to communicate with anyone for help.

  

  Business Response

  Date: 12/23/2024

  Tell us why here...BBB - ******* *******
  
  Company: IV Hydreight Inc.
  Consumer: *******, *******
  
  This e-mail is to notify you that you currently have a new message with BBB in regards to complaint #********
  
  Please click on the link below to access BBB's *************************** System to read this message. 
  
  
  Go to: ***************************************************
  Enter Code: 72281877FE7FF
  #1 Complaint from ******* *******
  Customers Statement of the Problem:
  
  
  I signed up last week to become a service provider. The cost was ******* I was assured there would be training and support There is minimal support. There are hidden costs not shared I was never told I could not get a refund. I have filed a dispute with my credit card company regarding this company. They did not explain I would need to form a business. There is no way to communicate with anyone for help.
  
  Complaint Background:
  Order Number: #INV-005093
  
  
  Disputed Amount: $2999
  
  Desired Settlement: 
  Refund
  #1 Response to complaint 
  
  
  Client Complaint:
  
  I was assured there would be training and support There is minimal support.
  
  Hydreight Response:
  All information on how to schedule, join webinars, etc was provided in the email the client received upon sign up titled Welcome To Hydreight.  Details included:
  
  This is what will happen now:
  Please use the following link to book your Account Review session with the Onboarding Team, by clicking HERE. Before the meeting, make sure you have the app downloaded and any questions ready to go.
  *******************************************************************************
  You will accept the Business Partner Agreement and Confidentiality Agreement within the App
  Gain access to our digital pharmacy
  Live Online Webinar Consultation with Hydreight's Chief Medical Officer
  Get you approved with the Pharmacy Vendors.
  This is the longest process within Onboarding
  The vendors can approve your shipping address within 1 day or up to 2 weeks
  Meet the Business SuccessTeam! *********************************************************************************
  Each month you will be able to join our online training/coaching sessions with the *** of Pharmacy
  Open roundtable webinars are also offered twice a month to provide a collaborative setting to discuss Sales and Marketing strategies with the Business Success team and other Business Administrators.
  Access to resource center & member portal
  Please keep an eye out for the initial email from onboarding (check junk/spam if you don't see it), as this will contain everything you need! If you have any initial questions, please email ***************************************************************
  You got this! I believe in you!
  
  
  An account review was scheduled by the client for December 2nd, 2024.    Please see attachments for texts and voicemail transcripts. 
  
  
  Client Complaint:
  There are hidden costs not shared  
  
  Hydreight Response:
  The Business Administrator Terms in the Independent Contractor Agreement lay out all fees.  Attachment..
  
  The *** is available on the sign up page to review.
  
  Client Complaint:
  They did not explain I would need to form a business.
  
  Hydreight Response:
  It is explained during the discovery call that Business Administrators (clients of the platform) will be Independent Contractors and that they are able to hire nurses for their business.  This is also laid out in the *** under Section 11.
  
  
  Conclusion: 
  
  We understand that the client would like to terminate their contract and receive a refund of payment. Occasionally, business partners will request an early termination due to challenges they encounter in getting their businesses off the ground. Unfortunately, Hydreight does not guarantee profitability and cannot refund your fee if your business fails to launch or is not profitable. The responsibility for the success of your business ultimately lies with you and initial payment to Hydreight is an upfront charge for the initial term as described in the partner agreement.
  
  Client has also issued a chargeback of her investment through her payment company. 

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 16th, 2024 I made a payment of $3000 to Hydreight to start my business with them that included a dream bundle of supplies (24 starter kits, 2x NS 1000ml fluid bags, 4 vials, 1 sharps container, and an IV pole) and a success coach. The sales *** told me It was worth $7000 (in case I wanted to sell it to make my money back) in products theyd be sending me and the receipt I have is only worth $715. I also didnt get my products until today October 28th, 2024, which is a month Ive lost on trying to make money in this business because I didnt have what I needed. There was not even help/info about what to expect with the fluid shortage from the hurricane. I was also told the success coach would walk me through each step of the business and they refused to help me until I posted ***** picture on social media; stating they only help with marketing. There has been no trainings on how to do the IVs and no answers questions for days. This business is a scam and does not set you up for success. They could cost many nurses their licenses for not giving them the proper training and education. They have taken my money and have me nothing. I request a full refund.

  

  Business Response

  Date: 10/30/2024

  Complaint:On September 16th, 2024 I made a payment of $3000 to Hydreight to start my business with them that included a dream bundle of supplies (24 starter kits, 2x NS 1000ml fluid bags, 4 vials, 1 sharps container, and an IV pole) and a success coach. The sales *** told me It was worth $7000 (in case I wanted to sell it to make my money back) in products theyd be sending me and the receipt I have is only worth $715.
  
  Hydreight Response:  Our Dream IV Bundle includes products that can allow the client to make close to $7,000 Gross Revenue (before commissions,etc.) as outlined in the Welcome Email (Attachment 1) sent to Ms. ***** on 9/17/2024

  Complaint:  I also didnt get my products until today October 28th, 2024, which is a month Ive lost on trying to make money in this business because I didnt have what I needed. 
  
  Hydreight Response: Requested Dream bundle on 10/2/2024* 
  10/9/2024 Vitamins from Empower were received (per tracking) :*******************************************************************************************
  10/7/2024 WWL Draw kits were received:  *************************************************************************************
  10/09/2024, 10/10/2024 and 10/24/2024 Mckesson products were delivered
  **********************************************************************************************************************************************************************************************************
  **********************************************************************************************************************************************************************************************************
  **********************************************************************************************************************************************************************************************************
  ****************************************************************************************************************************************************************************
  
  Complaint:  There was not even help/info about what to expect with the fluid shortage from the hurricane.
  
  Hydreight Response:  Unfortunately, in cases of natural disaster, we cant always provide a timeline until the vendor gives us updates.  It was communicated on 10/8 (Attachment 2) and items were sent out on 10/25.  
  
  Complaint:  I was also told the success coach would walk me through each step of the business and they refused to help me until I posted ***** picture on social media; stating they only help with marketing..
  
  Hydreight Response:  Our Onboarding Team reached out to Ms. ***** multiple times via phone (3), and back and forth email communication. An account review was also completed on 9/17/2024 @ 3:30pm PST. 
  Our Success Team is responsible for assisting with Sales and Marketing Strategy.  An email was sent to her upon activating her account with next steps to create her ************ presence.  This email (Attachment 3) contains a video explaining the process, discusses how we will review the social media and continue the communication once that is complete.  The email/video also lets the client know that we have weekly open Zoom meetings (Success Strategy Hour) in addition to at least 4 other Zoom events per month. Success Strategy Hour is highlighted as this is an open Q&A forum for clients to get assistance with their Sales and Marketing Strategy. This is hosted weekly on Wednesdays; Ms. ***** never registered or attended. 
  
  Complaint:  There has been no trainings on how to do the IVs Hydreight is a platform that offers the technology, medical network and vendors needed to offer IV services. 
  
  Hydreight Response:  Hydreight does not offer medical training of any kind.  It is expected that the nurses that sign up for the platform are fully educated on providing IVs through their education and experience.
  
  
  Complaint: They could cost many nurses their licenses for not giving them the proper training and education. 
  
  Hydreight Response:  Hydreight does not offer medical training of any kind, nor do we counsel clients on state regulations/laws.  As Independent Contractors, it is imperative that our clients remain aware of their capabilities through their state Nursing, Medical and Pharmaceutical boards.
  
  Conclusion: 
  We regret that we were unable to meet the expectations of this claimant, but we want to emphasize that Hydreight has made every effort to provide the highest level of support and service to this customer. We are confident that we have done everything in our power to assist this individual. We remain committed to delivering exceptional service to all of our valued customers. (Full response - attachment 4)

  
  

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Hydreight under false pretenses and misleading and dishonest information. The sales representative assured that I would only need my LLC to be able to have the pharmaceuticals sent to my residence and that I can start working right away. It wasnt until AFTER I paid $3,000 on November 3rd, 2023 that I was told that the policy had changed back in October 2023 , so that only a medical doctor could receive my shipments at a licensed medical facility. I had already created my logo, informational brochures, solidified my pricing, reached agreements with local clients that have been excited to receive my services , paid for my LLC , etc! I did my part and Hydreight has not fulfilled their basic promise to me. Ive been back and forth with the pharmacy and onboarding departments and am now just needing my money back so I can use it to provide for my family.

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I partnered with Hydreight on 4/17/2023. I was promised the ability to make money doing vitamin IV infusions as easy as providing an Uber. I was also told my business partnership would come with a pharmacy credit that would help me get started to offset the initial investment. I would have made more money with ****. I have not done 1 IV infusion. I have requested help, to speak on the phone, and requested a refund and have only been told that I have to market myself and that they provided tools to help with this. I have marketed myself and tagged Hydreight in every post. The attached graphics are ones I had to create myself as they have only a handful of graphics that are supplied by the company along with their logo and a QR code. Their marketing materials are a joke. I had my husband pretend to schedule an IV with me and he could not find me through the app, their suggested platform, or even on the company website. The website shows several locations, but my location is missing from the list. The locations that had businesses linked to them belong to business partners that I believe are employed by Hydreight. I have continued to request support, asked to speak to someone on the phone, and have been unsuccessful. I told them I did not want to file a complaint with the BBB, but was told if I did file a complaint or give a negative review online, I would be in breach of my contract and they would be forced to take legal action. There have been other complaints with the BBB, but are not viewable at this time. I just want my money back. It has taken so long to get any help or get this resolved, my vitamins have expired. Their "sales pitch" was full of misleading information and false promises. With the way the sales rep talked, I pictured myself busy within the first 4 weeks. I should have known that if it sounded too good to be true, it probably was. I didn't even have the "onboarding" completed in 4 weeks due to lack of support and guidance in getting started.

  Customer Answer

  Date: 08/14/2023

  My original complaint had my own graphics I have used for marketing as well as a copy of a report of my social media advertising expenses. The company's marketing materials are not beneficial. I have attached some of what they provide for marketing purposes. I get sponsored ads from the competition all the time on my social media feed but I get nothing from Hydreight. I have also paid for a web developer to build me a website to assist in my marketing. If you go to the Hydreight website, you cannot find me listed as a Business Partner.  

  

  Business Response

  Date: 09/04/2023

  
  

  Customer Answer

  Date: 09/20/2023

  I have been unable to respond but this complaint has been resolved. 

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested a refund for $2999 from Hydreight as I was sold a lie. I was told that there is a medical director in which I would work under their licence as a nurse for my IV hydration business which I had to start in order to do any business under Hydreight. Once I paid the $2999 I no longer had contact with the representative who brought me on, my "business manager", or anyone with Hydreight. I was scheduled for a one on one with the Medical Director as a part of promise package when coming on board when my initial meeting was canceled without my knowledge and the second one was canceled due to the Medical Director not having meetings on that particular day. I contacted Hydreight and was emailed that they no longer do one on one with the Medical Director but a group meeting with staff to answer questions. At this point it had been 2mos since I signed with Hydreight on November 21, 2022. In January I requested a refund and received emails from multiple different departments saying they would forward my request to the business department. I went back and forth for over a month requesting a refund and recieved responses from tech support even though I emailed business department. Tech support emailed and said they closed my ticket even though my issue had not been resolved and no refund had been issued, then I received correspondence that my request for a refund will be sent to the business department. This has been going on since January with no resolve. I had trouble getting my initial order that I paid for through the pharmacy. There are no phone numbers to speak with anyone, no one who worked there when I was brought on suddenly is no longer employed after I paid, and neither the business department nor the medical director seem to exist. I emailed letting them know that I will not operate under a company who falsely advertises coverage with standing orders from a medical director that I am not allowed to verify exists or I am unable to reach anyone. Communication with the company may be days or never. At one point I emailed the business email that i received correspondence from during my onboarding and it bounced back as the email not existing. I informed them that my license will not be compromised in such a way. I recieved no response to that email. I have repeatedly requested my refund with no answer.

  

  Business Response

  Date: 07/11/2023

  Please see attached documents. 

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20093392
  
  I am rejecting this response because: Hydreight Pharmacy worked to get me the rest of my order almost 2mos after my complaint. In that time I could not do any business. As far as proof of going "Live", that is something that was automatic as soon as you finish the onboarding process, but without confirmation from the medical director, in which in Hydreight's response, they do not confirm having on and only mention providing proof of insurance which I was not aware of until their response to my complaint. I have been repeatedly asking for a full refund since January and with the evidence the company has provided and I have provided, they have yet to acknowledge my request. Please provide a refund as this is false advertisement of business and I have not conducted any under the contract with thus company dispite the status of the account due to their lack of proof their company is conducting business under a medical director that I am unable to confirm. As they've stated in their response, the rules changed from one on one to a panel of employees to answer questions. I as a registered nurse cannot go into business under false pretenses and would like a refund as I have been asking for since January. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I partnered with this company, Hydreight, June of 22. I paid them $2,999.99 for this "partnership fee". I was told this would cover insurance for my business, provide a platform for ordering supplies for IV infusions from their pharmacy, which is overpriced compared to other places I could obtains supplies from, but that is a minute issues in comparision. I was also advised that this fee would include my medical director, which is essential when running an IV infusion business that requires working under a medical director. Since June of last year, I have been able to have 1 conversation with this gentleman. I have sent several emails with no response from medical director, *******************************. I was assigned a "success manager" when I initially signed up with Hydreight. This gentlemans name was *****. I too only had 1 conversation with *****. His emaily replys were delayed, then eventually stopped completely. I was left in the dark with no way to contact said company and no response from my medical director. I am unable to conduct business without a medical director. Though he was and still is acting medical diretor, how is any business going to conduct medical services to paitnents when they are unable to communicate with the doctor over the company? In addition to this, I have advised Hydreight that the ************* seemed to want a medical director that was in state, preferrably within 60mile radius. I reached out to ****************** about this direcetly and hydreight with no clear direction. I had to make severl complaints before anyone from Hydreight finally reached out to me. There was no phone number provided for emergency contact when i signed up; this is extremly dangerous considering we are practing medicane under this doctors name and license essentially. I was finally able to get in contact with a gal *****. I was due to pay another annual fee of $2999.99 in June and feel this is the only reason she actually reached out to me. **Neds to be continued*

  

  Business Response

  Date: 07/13/2023

  I have included the response to the complaint #******** attached to this email. 

  
  

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined as a business partner with Hydreight in February 2023. I was promised a business platform, marketing and medical director. I paid them a large sum of money but have received no help from this company and no marketing and their business platform to book clients was not able to be utilized and I lost customers. I have requested a refund because I do not feel comfortable continuing on with this company. You are never able to reach anyone and it may take days or never on email replies. I feel that the company completely misrepresented themselves during the sale pitch. I have contacted the company about the refund but they will not address the refund but are now trying to address other issues.

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up Oct. 2022. The info call told us this business was a "turn key" opportunity with our website, medical *** *********** ins, etc. all part of the fee. We were told SPECIAL LOCK IN rate ended on 9/30. That in fact was a lie. Next we had onboarding call with *****. He covered some basics and told us he was unsure how to set up the partnership, but we should reach out to support. We were then informed that a partnership was not possible to set up even though we were told it was prior to joining. Next issue is the lack of a contact person. When our initial contact person, **** informed us she was not our contact person and then stopped answering any questions, and ***** left the company, we have no point of contact. There is NO PHONE NUMBER to reach out and only email/ tech support that sometimes does not get responses. When we requested proof of liability coverage 1 page was sent showing coverage just for Hydreight... not associates. BIG red flag. When questioned further, they sent 2 more sheets. Asked a friend who is a lawyer, and they stated it was not clear that we were covered.When joining, there was no mention that the medication expired quickly. For any of the IVs, you need 3 to 4 different vials. Once opened, they are good for 28 days. But currently, we have had to throw our 2/3 of our initial order due to it already expiring. I just looked to order 2 vials, and it is April 3rd, and the vials available expire May 21. This would basically force us to buy these every month, paying excess shipping in order to continue.We were also told they had an influencer program and social media sharing, that NEVER happened.At this point, we are bleeding out money to try and even break even. Which I am now realizing is not going to happen. I feel we were scammed and pushed into the special rate. There was ALOT of false advertising. At this point, I would prefer a refund of the $2999 paid as the services are not what we were told.

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to first start by saying I am in complete distress by my time with hydreight Hydreight advertised to provide a medical director, malpractice insurance, pharmacy connects and a "uber style ***" system. They pushed me into a contract paying $2999 stating that I had 1 day to think about before the rates will go up which I later learned the rates did not go up. I received a business rep and medical director who stated after I turned in all my documentation, I would be able to start giving IV drips with standing orders no strings attached. I was later abandoned. I was not able to get in touch with my so-called business manager, he stopped answering my emails/calls. I later found out that you can not speak to ANYONE from Hydreight via phone, everything must go through email. There have been many times I sent emails with having to wait days between responses or having to send duplicate emails because I was ignored.They did not tell me I had to buy another location to get medications sent to. As a company they boasted that after signing with them you needed to do nothing else, you could start IV drips which was FALSE INFORMATION! I was unable to order medications from 1 of the pharmacys promised for months then they pushed me to get them shipped to another state and then forwarded to my home. After a recent investigation with the ***** I later found that Hydreight " Uber style *** system" does not allow you to pull up any information that you charted I was unable to pull previous consent forms, patient IV information, patient previous lab work I entered in. the medical director supposedly did l not enter consults into the *** database. I was promised things that were inaccurate. I later asked for proof of my malpractice insurance. I have been informed that we are not covered by this insurance they claim to have. I have yet to receive any email responses. I feel like they are just out for money. Ultimately, I would like a refund of my $2999.

  

  Business Response

  Date: 04/17/2023

  We are writing in response to the complaint filed by one of our app users, *****************************. Please refer to the attachment #******* for the companies response regarding ******************** complaints followed by Hydreight's responses to each as this text section is not allowing to enter in the full response.