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Business Profile

Golf Supplies

Patriot Golf Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Supplies.

Complaints

Customer Complaints Summary

  • 318 total complaints in the last 3 years.
  • 101 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 7th 2025 agreed to try mini driver and buy 3 hybrid's with money back guarantee for trying driver. After medical issues, called May 8th, 2025 to cancel order. Order cancel was confirmed on phone and refund of $556.64 was to be issued. Called after couple of weeks and told by customer service that refund was sent to billing and would be sent next billing cycle. Did not receive after June 1st and called again, was told same information. It is now July 11th and still have not received refund on cancelled order #******.

    Business Response

    Date: 07/16/2025

    Upon researching this, it has come to our attention this customer was due a refund which we processed on 7/15/2025.    We apologize for the delay and and frustrations that may have be caused. 

     

  • Initial Complaint

    Date:06/25/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some golf clubs from Patriot Golf with return privileges. I returned the clubs in the specified time frame. I have made many calls asking about my refund. They always say the check is in process, but it never comes.

    Business Response

    Date: 07/08/2025

    We are looking into this and will resolve as quickly as possible 

    Customer Answer

    Date: 07/08/2025

     
    Complaint: 23512475

    I am rejecting this response because:

    Sincerely,

    ****** *******

    Every time I called them to collect my money, this one of the replies I got.  " They are looking into the problem"  or "we will check with accounting".

    Business Response

    Date: 07/10/2025

    This customer's refund is being mailed today 7/10/2025.  We appreciate the customers interest in our business and patience in letting us rectify their complaint.  Please be advised that we stand behind all products. Including the free products that were sent to this customer and should they need anything further from **, they can feel free to contact us at ************

    Customer Answer

    Date: 07/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:06/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accepted the patriot Golf offer of three hybrids if I dont like the clubs, just return them and keep the wedge set and putter. I wanted to return them and was pressured into doing a half refund after I refused other offers than returning the clubs. This was May 1. I called again on June 1 after I didnt see the credit and was told oh the next billing cycle is coming up andit should be applied then in just a few days. on June 20 I checked and no credit had been issued. I sent an email to demanding an immediate credit or I was going to returnall the clubs. They did it that next day but it took a month and a half or more for them to credit me.

    Business Response

    Date: 06/24/2025

    Customer did demand refund by Monday 6-23-2025 or they would go to the BBB and return both orders.   Refund was done on 6-23-2025 as requested.   We apologize for the delay and any frustration caused by this delay.

     

    Customer Answer

    Date: 06/24/2025

     
    Complaint: 23508591

    I am rejecting this response because: their emails say expect the refund in 5 to 10 days. Numerous people from there say its one billing cycle or two billing cycles but its all untrue. They keep your money for as long as they can and chase.

    Sincerely,

    ***** ********

    Business Response

    Date: 06/24/2025

    In regards to the language on the portion of the image the customer attached; this language is provided to us by our merchant and is after a refund has been processed on our end.   It is to help customers determine a timeline after the fact. 

    As it states, it may take up to 5 days to show up on your credit card or bank statement and that credits will be back dated by your financial institution to the date that the merchant refunded the amount shown.   In this case the remaining 

    part of this image would have shown $223.50 on 6/23/2025.      

    Customer Answer

    Date: 06/26/2025

     
    Complaint: 23508591

    I am rejecting this response because: I dont understand how they can explain keeping a customers money after saying they would refund it for a month and a half or more before I have to finally demand again to have it refunded.

    Why do I have to chase them to refund my money? Many reviews say this is happening and being complained about a lot. I want everyone who is going to do business with them to understand this.


    Sincerely,

    ***** ********

    Business Response

    Date: 07/09/2025

     This customer has been refunded as of 6/23/2025 and we therefore consider this matter closed.   We appreciate the customers interest in our business and patience in letting us rectify their complaint.  Please be advised that we stand behind all products. Including the free products and discounted product that were sent to this customer and should they need anything further from us, they can feel free to contact us at ************.  

  • Initial Complaint

    Date:06/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Golf clubs were ordered on April 11 and $556.64 was taken out of the account. Shortly after we called to cancel the order. Mid May we were told that the refund would be issued in their May "billing cycle". As of June 12th we still have not received a refund or received any product. I want the money refunded immediately.

    Business Response

    Date: 06/12/2025

    Customer is correct, this refund was delayed.  It has since been processed as of 6-12-2025 and we apologize for the inconvenience. 

  • Initial Complaint

    Date:06/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did a trial test program of a driver and 3 fairway *****. When I submitted my request for return, was talked into keeping items for 120. Meaning a return of $432.89. Have never gotten a response

    Business Response

    Date: 06/09/2025

    We are looking into this and will have it resolved as quickly as possible. 

  • Initial Complaint

    Date:06/05/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent an email through ******* about a free club trail on two separate occasions. It was two separate transactions first being for ****** and second being for ******. The promise was a 90 day risk free trail and if I don't like the clubs money sent back in exchange for the clubs. I did not realize they actually charged my credit card instead of simply putting a hold. Every time I called back to return, they "extended my test play" now in hindsight knowing it was going to be long enough for my credit card company to not take the claim to identify it as fraud.After a long battle I was able to get the ****** back. Now, I am in a fight for my life for the ****** to get back. Here is my timeline of events Every time I call, they offer a "new offer" instead of just issuing my refund.I am making it my mission to take them down. I will be calling every sponsor, event, veteran organization I can to ensure their true colors are shown. This company is a pure scam who claim to be veteran affiliated and thus implying they are a legit company

    Business Response

    Date: 06/09/2025

    We are sending a refund today for the full amount of the purchase and you may keep the clubs.   We apologize for the frustrations and wish you all the best. 

    Customer Answer

    Date: 06/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is reluctantly  satisfactory to me. I feel like they will continue with suspicious, misleading and poor business practices but beyond this point there is not much I can actually do. 

    Sincerely,

    ******* *******

    Customer Answer

    Date: 06/17/2025

    I highly recommend further looking into this company. I have spoken to people on the course, in person and online who all have had the same issues. It appears they try this business practice as a way of selling. 

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed and paid 4/21/25. Called to cancel before the product had shipped and requested a refund on 4/22/25. Was told my order was canceled and I would be receiving a full refund. Called again on 5/27/25 since I hadnt received my refund and was told that it was on this billing cycle. I asked if I would see it by 6/1/25 and the representative said yes. 6/2/25 no refund issued.

    Business Response

    Date: 06/16/2025

    This customer was refunded on 6-3-2025 and we apologize for the inconvenience. 

    Customer Answer

    Date: 06/17/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *****

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apr25, 2024, I accept a deal from Patriot Golf (PG). I purchase 3 ***** (3,5,7) for $149US each and I receive a 1 wood for free. The deal included "Pursuit of Golf Happiness" such that I can test clubs for 90 days and receive 100% money back.I call PG on Jun25, 2024 regarding the return of 3 clubs and ******** stated my refund was secured and I would receive a call back where they would give me a Return Authorization Number (RAN).Having heard nothing, I call PG on Jul9, ***** and had to leave a message.Having heard nothing, I call PG on Jul15, 2024 where ****** told me they were experiencing extremely high call volume, someone would call me back and my refund was secure.Having heard nothing, I call PG on Nov22, 2024 and spoke with *******. This time I pushed to speak with management where they put me threw to ***. He offers numerous conditions trying to satisfy me with full set of irons, a putter, etc but I am not interested. I just want to send clubs back and receive my $447US. *** tells me the clubs are no good to him, PG cannot refurbish the clubs then they are just garbage so he tells me to keep the clubs and he will give me back 1/2 my money therefore $223.50US.Having heard nothing, I call PG on Jan20, 2025 and ******* puts me threw to ***. Told him I'm done and I am returning the clubs. *** tells me to keep them and he will refund me $327US thereby I am essentially paying $40US per club.Having heard nothing, I call PG on Apr9, 2025 and ******* puts me threw to ***. *** offers pitching wedge and a putter at no cost and again I refuse. *** tells me to expect an email within a week confirming refund.Having heard nothing, I call PG on May5, ************************************************************************************ to leave a message and hang up. I call back 2 more times and leave messages.I call PG on May6, 2025 and speak with *** where he tells me he will have ************ call me! I have heard NOTHING. Please help.

    Business Response

    Date: 06/03/2025

    We are looking into this and will resolve quickly. 

    Customer Answer

    Date: 06/07/2025

     
    Complaint: 23398364

    I am rejecting this response because Patriot Golf has not yet paid me what they have told me they owe.

    Sincerely,

    **** *******

    Business Response

    Date: 06/09/2025

    This refund was mailed on 6-3-2025.  We apologize for the inconvenience and wish customer the best. 

    Customer Answer

    Date: 06/22/2025

    I reject the response from Patriot Golf because I have still not received the money even though they state the check is in the mail. 
    Regards,
    ****

    Customer Answer

    Date: 06/23/2025

     
    Complaint: 23398364

    I am rejecting this response because: I reject the response from Patriot Golf because I have still not received the money even though they state the check is in the mail. 
    Regards,
    ****

    Sincerely,

    **** *******

    Business Response

    Date: 06/23/2025

    The customer was mailed his refund on 6/17/2025 from ** to *******   This is 5 business days ago ( not including weekends).   It probably takes longer than that:) 

    Customer Answer

    Date: 07/06/2025

    I have received the check from Patriot Golf, deposited it in my account, however it has still not been cleared by my Bank (I believe due to high risk). 
    if Patriot Golf would like to share some confirmation that the check has been cashed on their end that would help my cause. Otherwise I must reject this position at this time. 
    Regards,

    ****


    Customer Answer

    Date: 07/07/2025

     
    Complaint: 23398364

    I am rejecting this response because: 

    I have received the check from Patriot Golf, deposited it in my account, however it has still not been cleared by my Bank (I believe due to high risk). 
    if Patriot Golf would like to share some confirmation that the check has been cashed on their end that would help my cause. Otherwise I must reject this position at this time. 
    Regards,

    ****



    Business Response

    Date: 07/09/2025

    We apologize for the late nature of this reply.  Patriot Golf was having issues with the BBBs online platform that have now been resolved. This customer check was cashed on 7/1/2025 and therefore we consider this matter closed.   We appreciate the customers interest in our business and patience in letting us rectify their complaint.  Please be advised that we stand behind all products. Including the free products that were sent to this customer and should they need anything further from us, they can feel free to contact us at ************.  

  • Initial Complaint

    Date:05/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 31, I contracted to have a Patriot Driver and Putter sent to me for free. Of course to have this sent you had to agree to test 3 Hybrids for a refundable fee of $498. I did my testing and decided to return the clubs. After being offered many different deals to keep the clubs we agreed on a refund of $349 with me not having to return the clubs. Counting that as my first interaction i have called a total of 5 times. Needless to say I have been promised a return call, checks in the mail all the issues I have read on previous posts. I have heard the delayed based on 2 billing cycles. My first request occurred in February. The people answering the phone are very pleasant and always make you think,, after they check with refund people, that everything will be taken care of. Pretty obvious that have had a great deal of practice!

    Business Response

    Date: 06/03/2025

    Customer was refunded on 5-30-2025 and we apologize for the delay. 

  • Initial Complaint

    Date:05/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase made on 10-24-24. Company has 45- day money back guarantee. I called for refund in 1-11-24 and spoke to *** and they kept offering me upgrades and persisted to not allow a refund. After several pleas for the refund, they proposed I keep product for $40/ea ($120 tot) and that I will be refunded $378 and that it would take two weeks to process refund check.1-31-24: follow-up call and spoke to ******** checking status, said it got lost in processing. Double checked the amount - confirmed $378.11-12-34: follow-up call and spoke to ******, transferred to ******, who said I would get an email from corporate about check by 11/22-11/27 - no email from corporate was sent or received.1-15-25: follow-up call with ******* about refund. Said it showed that refund had finally made it to processing. I never received an email prior to from corporate like previous representative stated. I still never received refund from company.

    Business Response

    Date: 05/21/2025

    We are looking into this and will resolve as quickly as possible.  

Patriot Golf Inc. is NOT a BBB Accredited Business.

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