Business ProfileforJubilee Furniture

6/28/2023: Purchased ********************************* Bed and Living Room Set from Jubilee Furniture (my complaint is specifically related to the bed).10/11/2023: Order was delivered 10/27/2023: Opened the packages (there were I believe 8 pieces total for the bed) and discovered that the one package contained damages to the footboard. The damages included chipped off pieces of wood on one of the drawers. I immediately contacted Jubilee and filed a claim and provided pictures of the damages per claim #*****OL. 11/14/2023: After review from Jubilee, the claims department honored my request to have a new footboard sent to me.3/1/2024: Received the replacement footboard. Upon delivery, I immediately opened the package in front of the delivery drivers and noticed the footboard was damaged. The front panel with the handle was completely broken off of one of the drawers.3/1/2024: Contacted Jubilee immediately while the drivers were still there to report the issue and sent an image of the damages. I asked if I can refuse the delivery and they said no and advised me to accept the delivery and note that the item was damaged upon delivery. 3/6/2024: Contacted Jubilee to check on the status. I was advised from ******* (*****) that a replacement drawer would be the proposed solution. I would have been fine with that, however the drawer is jammed and doesnt open. ***** advised me to send a video to the claims department showing that the drawer is jammed. I sent the video that day after speaking with *****.3/8/2024: Received response from claims department with instructions on how to remove the drawer.3/8/2024: I followed the instructions provided and had no success. I sent a follow up email to the claims department advising that the instructions provided didnt resolve my issue and provided a video showing me completing these steps as a reference.3/13/2024: Received response from claims department and was advised that they are awaiting a response from the manufacturer.