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Business Profile

Flower Broker

Ruth's Roses

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flower Broker.

Complaints

Customer Complaints Summary

  • 307 total complaints in the last 3 years.
  • 274 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered flowers for a person who is undergoing chemo. The flowers were never delivered and we were charged for them!

    Business Response

    Date: 02/20/2025

    Hello, ***** *****, thank you for bringing this matter to our attention. We have refunded your order in full and have processed that refund on our end today. Please allow your bank 3-5 business days to reflect this refund and process this money back onto your account. We apologize for any inconvenience this may have caused. Thank you.

  • Initial Complaint

    Date:02/20/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered flowers for my wife on *********** Day and they never arrived. They have been giving me the run around ever since. I read some review and it sounds like they do the same thing to a lot of people with the exact same process.

    Business Response

    Date: 02/20/2025

    Hello, ****** *******, thank you for bringing this matter to our attention. We have refunded your order in full and have processed that refund on our end today. Please allow your bank 3-5 business days to reflect this refund and process this money back onto your account. We apologize for any inconvenience this may have caused. Thank you.

    Customer Answer

    Date: 02/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:02/19/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband ordered a boutique of flowers, 6 balloons, chocolates, and a fullsize card for me to be delivered on Valentines Day. What is recieved was half dead/dying flowers, 1 half inflated balloon (not the 6 ordered), and a BLANK fullsized greeting card. He specifically paid extra for the large card and personal message, and it was blank! Not to mention the price tag left on one of the flowers. I contacted ****** Rose's and was told that due to me being unsatisfied with their substitutions, they would offer a partial refund. This has NOTHING to do with substitutions. Over half the flowers were dead/dying, I recieved 1 balloon and not the 6 that my husband paid for, and a blank card! Per their website it states Return Policy Your satisfaction is important to us. If you are not completely satisfied with your purchase, please refer to our return policy below:Return Eligibility Due to the perishable nature of our products, returns are not accepted once an order has been delivered. However, if your arrangement arrives damaged or does not meet your expectations, please contact our customer service team within 24 hours of ******************************* We offer refunds or replacements for products that arrive damaged or do not meet quality *************** request a refund or replacement, please provide your order number, a detailed description of the issue, and, if possible, photographs of the product.Considering my flowers were damaged and did NOT meet quality expectations.

    Business Response

    Date: 02/19/2025

    Hello, ******** *****, we are sorry you were unsatisfied with the product you have received. We have refunded your order in full and have processed that refund on our end today. Please allow your bank 3-5 business days to reflect this refund and process this money back onto your account. Thank you. 

    Customer Answer

    Date: 02/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as i recieve my refund.

    Sincerely,

    ******** *****

  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe this is a potential business engaged in scheming to defraud. I have found multiple other complaints about this business where the customer purchases a particular item from the merchant that costs anywhere between $100 to $120 and then the item delivered by the merchant is not what the customer ordered. They then only refund $30 of the order and keep the rest of the customers money and refuse to respond. If the BBB could look into this, I believe it is an ongoing course of conduct by this business and is defrauding multiple customers.

    Business Response

    Date: 02/19/2025

    Hello, ****** *******, we have investigated this matter and can confirm that we have processed a total of $30.00 partial refund for your order. If this payment was voided, it will not show as a refund on your statement, the charge itself would have just been removed. We hope this clears up any confusion. We are truly sorry for the inconvenience and disappointment you experienced with your recent order. Please know that your satisfaction is incredibly important to us, and we sincerely apologize for the frustration this situation has caused. 
    If you have any further questions or need additional assistance, please feel free to reach out. Thank you.

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered flowers for my wife for valentines to be delivered to her job, a Bank. She left work at 4. No delivery. The bank closed at 6, she spoke with her *********** no delivery!! Sent numerous emails since all calls were sent to a voicemail. About 7:30, received an email delivery was made at 5:57!! 3 minutes before the doors are locked but absolutely nothing was delivered!! Called sat morning and was told it takes 48 hours to do their investigation with the delivery company. I said I wanted proof the flowers were delivered. A picture, a signature. It is not more than 48 hours later and NOTHiNG!!! Every time I call, get the run around. I told them I can provude the banks time stamped security camera photos, showing there was no delivery. Tell me I will hear back from them by 8:00 tonight. I highly doubt it. Once the transaction fully posts to our credit card, he will be disputing the charge with OUR proof the flowers were not delivered!!! This company is a total scam!!! Their customer service is absolutely horrible and they are all so rude. Stay far far away from this company.

    Business Response

    Date: 02/18/2025

    Hello, ******* Deliver, We have investigated this matter and can confirm that a partial refund of $53.89 has been processed for your order in response to your complaint about the flowers received. If this payment was voided, it will not show as a refund on your statement, the charge itself would have just been removed. We hope this clears up any confusion. We are truly sorry for the inconvenience and disappointment you experienced with your recent order. Please know that your satisfaction is incredibly important to us, and we sincerely apologize for the frustration this situation has caused. 
    If you have any further questions or need additional assistance, please feel free to reach out. Thank you. 

    Customer Answer

    Date: 02/18/2025

     
    Complaint: 22953602

    I am rejecting this response because: I have attached pictures of the flowers that were found left by the front door of my wifes job Tuesday, 2/18.. she works in a bank and the bank was closed in 2/17 for the holiday. The bank closed on 2/15 at 12 pm and they were not there. So we have no idea how long the flowers were sitting outside her job. Their customer service has not contacted me in any way to get this situation rectified. To only be given back 1/2 of the money is disgusting!! Those flowers are horrible!!! Just like this company!!! Total scam!!!

    Sincerely,

    ******* Deliver

    Business Response

    Date: 02/19/2025

    Hello, ******* Deliver, we are sorry you were unsatisfied with the product you have received. We have refunded your order in full and have processed that refund on our end today. Please allow your bank 3-5 business days to reflect this refund and process this money back onto your account. Thank you. 

  • Initial Complaint

    Date:02/18/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order No: R-6417-185509-2053 Order Date: 2025-02-12 ***** ORDER DETAILS: ****** Item: Just to Make You Smile Bouquet (Deluxe - BF693-11KS)* Price: $***** * Subtotal: ***** * Service Fee: $18.99 * Delivery Fee: FREE * Tax Total: $4.55 * Order Total: ***** * Delivery Date: 2025-02-14 This order was not delivered on 2-14-25 as requested & upon calling the business, they pretend that we cant be heard on our end of the phone and hang up.

    Business Response

    Date: 02/19/2025

    Hello, **** ****** , thank you for bringing this matter to our attention. We have refunded your order in full and have processed that refund on our end today. Please allow your bank 3-5 business days to reflect this refund and process this money back onto your account. We apologize for any inconvenience this may have caused. Thank you.

    Customer Answer

    Date: 02/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:02/18/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for *********** Day flowers on January 28th, but they were never delivered. I also never received a delivery confirmation email, despite their website stating one would be sent. When I called to check, they insisted the flowers had been delivered. However, I have a doorbell camera, and there was no delivery or even an attempt. The cost of the flowers was $104.57.

    Business Response

    Date: 02/19/2025

    Hello, **** **********, thank you for bringing this matter to our attention. We have refunded your order in full and have processed that refund on our end today. Please allow your bank 3-5 business days to reflect this refund and process this money back onto your account. We apologize for any inconvenience this may have caused. Thank you.

    Customer Answer

    Date: 02/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your help. Once you got involved the issue was resolved quickly. Before your Thank you for your help. Once you got involved, the issue was resolved quickly. Before that, I was being given the runaround. I really appreciate your support.

    4o

    Sincerely,

    **** **********

  • Initial Complaint

    Date:02/17/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered flowers from RUTH's ROSES on 2-12-2025 on line to be delivered the same day. I made a mistake with the number in the address. I had said the order was to be delivered to **************************************** Union, N.J. It actually should of been ( ************************* Union N.J. When I realized the mistake the following day. I called the number on my receipt ************. I was told they would reschedule the delivery. When they tried to deliver, the lady at 1212 refused them on the 12th. The driver called the persons number I was trying to send them to. She called him back and said the correct address was 1215 across the street. He told her he would have them reschedule the delivery. They also never called me about this issue. After several conversations and lies told to me that they would deliver them. They didn't. Also emails. Saying they delivered them. I didn't want a refund just the flowers sent to the correct address. Problem was never solved. Just continued lies. Flowers never sent to an ill person. They emailed me saying I can not be refunded. I said I did not want a refund. I want the flowers delivered. They said they would deliver them and they never did. I owned up to my mistake, they did not try at all to fix the problem. Their terms and conditions clearly stated if address was wrong they would contact the person who ordered them to remedy the situation. I was never called or emailed. NO ONE EVER GOT FLOWERS.

    Business Response

    Date: 02/17/2025

    Hello, **** **** , thank you for bringing this matter to our attention. We have refunded your order in full and have processed that refund on our end today. Please allow your bank 3-5 business days to reflect this refund and process this money back onto your account. We apologize for any inconvenience this may have caused. Thank you.

    Customer Answer

    Date: 02/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ****

  • Initial Complaint

    Date:02/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for flowers on Feb 02 2025. I was notified by the recipient that they never received any flowers. I did not receive any correspondence from the business that any issues/changes have occurred. I feel as if I have been scammed.

    Business Response

    Date: 02/17/2025

    Hello, ******** ******-*******, thank you for bringing this matter to our attention. We have refunded your order in full and have processed that refund on our end today. Please allow your bank 3-5 business days to reflect this refund and process this money back onto your account. We apologize for any inconvenience this may have caused. Thank you.

  • Initial Complaint

    Date:02/17/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Put in an order with Ruths Roses on January 29th for February 14th and put it on my card. Never received order and money was taken

    Business Response

    Date: 02/17/2025

    Hello,  ***** ******, thank you for bringing this matter to our attention. We have refunded your order in full and have processed that refund on our end today. Please allow your bank 3-5 business days to reflect this refund and process this money back onto your account. We apologize for any inconvenience this may have caused. Thank you.

    Customer Answer

    Date: 02/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

Ruth's Roses is NOT a BBB Accredited Business.

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