Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We initially contacted Bloom Residences in May 2024, requesting they review our concerns and provide clear guidance on the next steps to finalize the cancellation of our contracts. I will attach the full email correspondence to this complaint. Since that time, we have been in continuous, unproductive communication with ****** ******, our representative from the contract purchase, as well as Trinity Services. Notably, most of our email exchanges have been with ******, while responses from Trinity Services have been virtually nonexistent.On November 21, 2024, ****** claimed she wanted to assist us but stated that everything regarding our contracts was under Trinitys control. However, despite repeatedly emailing ***** **** *********************************** since early October, I have received no response. These emails will also be attached for reference.This situation is completely unacceptable. We have been harassed relentlessly for payment while every single concern weve raised has been blatantly ignored. Let me be perfectly clear: we will not make any further payments, period.According to our contract, it explicitly states:"Once the term of 5 days has passed, if the Member requests the termination of this Agreement, they must pay MYRMEX VACATION RESIDENTIAL CLUB S.A.P.I DE C.V., as a conventional penalty, 40% of the total cost of the Membership if the initial deposit does not reach this percentage."We have already paid the required 40%, yet you continue to demand an additional $15,000 from us. This demand is completely baseless and unjustified.This conduct has been beyond disappointing. We are being shuffled from one department to another with no resolution or accountability. This is an unacceptable way to conduct business. We expect immediate acknowledgment of our concerns, the cancellation of our contracts as previously requested, and a formal cessation of any further payment demands.

  

  Business Response

  Date: 01/06/2025

  Dear Member, 
  
  Trinity Resort Services will be in contact with [BLOOM RESIDENCES] regarding this claim and will forward any new information received. 
  
  Trinity Resort Services is a third-party service provider and does not have the resources/authority to make decisions or provide solutions to any matters that do not include: Reservations, Collections, Accounting, Loans and Maintenance Fees. Any other concerns other than these will be directed to the proper entity or authority. 
  
  
  Kind Regards, 
  Member Services

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22757432
  
  I am rejecting this response because: Per correspondence from Bloom Residence, they stated they are unable to assist because my account is with **********************. It is evident there has been significant miscommunication. ***** has confirmed in writing via email that Trinity Resort Services informed them we had a phone conversation and "cleared everything up." However, neither I nor my sister, ******* *******, have spoken to any representative from Trinity Resort Services. I would like this complaint to remain open until this matter is resolved, and I request a clear and documented communication trail to prevent the ongoing "he said/she said" discrepancies.
  
  Sincerely,
  
  ****-**** *******

  

  Business Response

  Date: 01/13/2025

  Dear Customer,

  Thank you for allowing us time to discuss your complaint/case with the resort. We are committed to addressing the concerns and complaints reported by the members we service.

  After a thorough review of this case with the resort, we would like to clarify some points and offer a resolution, please read the attached letter. This letter will be emailed to you today for signature in order to proceed with the resolution offer.

  Thank you 

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22757432
  
  I am rejecting this response because: After thoroughly reviewing the Voluntary Surrender Request form, our primary concern lies with clause #2, which states: "To be eligible for a Voluntary Surrender, the account must be current on all loan payments and maintenance fees. It is imperative that all maintenance fees and loan payments are made punctually throughout the Voluntary Surrender process." Neither ******* ******* nor I are current on our loan payments, making this clause problematic. You stated that fees would be waived. Is this waiver included in the process? 
  
  We do not feel comfortable signing anything until we receive clear, direct confirmation regarding these concerns. Please provide clarification at your earliest convenience.

  Sincerely,
  
  ****-**** *******

  

  Business Response

  Date: 01/15/2025

  Dear Member,

  Yes the application does obtain that language as it is part of our requirement as mentioned but in your case, the resort decided to waive those fees. 

  You may cross out that language if you'd like and send the forms back signed in order to proceed. 

   

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22757432
  
  I am rejecting this response because: I am requesting that our case remain open until we receive final confirmation that our contract and all associated financial obligations have been officially cancelled.

  
  Both my sister, ******* *******, and I have signed and mailed our voluntary surrender paperwork. According to Barbaras tracking information, her paperwork was delivered on January 23 and left with an individual. I am still awaiting confirmation for mine. Please ensure this matter is monitored closely and provide updates as they develop. 

  
  Sincerely,
  
  ****-**** *******

  

  Business Response

  Date: 01/27/2025

  Dear Customer,

  Your case is in process of cancellation. Once completed, we will notify you directly and also update the status here through BBB.

  Thank you,

  Member Services

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trinity Resort Services has been contacting me for the past several years almost on a weekly to monthly basis asking to settle a suspended account with my ********************** membership. When I directly contacted *************** and VLO (Verification Legal Officer), I was advised not to entertain any other vacation memberships other than ******************** where I originally purchased and had a contract 5 years ago.

  

  Business Response

  Date: 11/14/2024

  To Whom It May Concern,
  
  Trinity Resort Services is a legitimate servicing company and we have been collaborating with ****************** Club since 2022 to provide loan services to their members. In this particular case involving ************* ****** we have been actively engaged since July 2023.Monthly statements have been sent to Mr. ****** and on August 12, 2024, he responded to one of our emails requesting a copy of his contract, which he acknowledged receiving. Subsequently, his case was escalated to Member Services at ******** to address specific inquiries he had.
  
  On August 17, 2024, due to an error by a Prestige VLO agent, Mr. ***** was incorrectly informed that we were not associated with Prestige., we escalated the situation the same day to Prestige. On August 19, 2024, recognizing the mistake, ****** ****, our main contact at ********* responded to clarify our role internally and assigned the account to a Prestige representative. This representative was to contact Mr. ***** to confirm our legitimacy and authority to negotiate his loan past due account. Following this clarification, we continued our communications with Mr. ***** to address his concerns and provide the necessary support.
  
  On November 12, 2024, Mr. ***** sent an email asking if the person attempting to contact him was indeed a representative of Trinity Resort Services. We responded on the same day, confirming that ******** ****** is a legitimate employee of Trinity Resort Services and that the callback number provided was valid.
  
  Below is the detailed email correspondence for your reference:
  
  From: Member Services *******************************************************************************
  Sent:Tuesday, November 12, 2024, 6:24 PM
  To: ***************************
  Cc:Loan Services *****************************************************************************
  Subject:RE: Contact Form Submission
  
  ***** Los ******
  
  We can confirm that ******** ****** works for Trinity Resort Services and that the call back number is a valid number for us (Trinity Resort Services).
  
  Best Regards,
  Member Services
  
  Original Message:
  From: No Reply ***************************************************
  Sent:Tuesday, November 12, 2024, 9:44 AM
  To:Info *********************************************************;Member Services *******************************************************************************
  Subject:Contact Form Submission
  
  From: *** ***** ***** ***************************
  
  Message ******************************************* no. is CSPF300423P. Someone from Trinity Services named ******** ****** have sent me an email. Can you confirm if this is a legit email coming from a loans officer. I was requested to call back this no. ****************************** you.
  *** DLR
  
  We trust this clarifies the situation and demonstrates our ongoing efforts to resolve any confusion and maintain transparent communication with Mr. ******************* you for your attention to this matter.
  

• Initial Complaint

  Date:07/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I believed that we were purchasing a foreclosed timeshare in ****** from **************** on July 5, 2023. However, we discovered it was a scam within a few months. By the time we discovered this, we were unable to cancel the transaction through the card company. Vallarta Gardens only sent pieces of the signed documents to assist in proving they were at fault to the creditor. We filed with the DE-BBB twice to get compensation from the card services. We also filed with the ***** the *** and the **** which has reported Vallarta Gardens as a scam company in Feb 2023. Holiday Payments which dba Trinity Services, LLC was the intermediary fiduciary in this transaction. We got a portion of the charges reversed. And, in June 2024, they re-added part of the charges back to the credit card in the amount of $8262.77. The company failed to comply with their own contract and proper closing. So, we want this charge reversed and our card credited for charges.

  

  Business Response

  Date: 07/12/2024

  Dear Member, 
  
  Trinity Resort Services will be in contact with [****************] regarding this claim and will forward any new information received. 
  
  Trinity Resort Services is a third-party service provider and does not have the resources/authority to make decisions or provide solutions to any matters that do not include: Reservations, Collections, Accounting, Loans and Maintenance Fees. Any other concerns other than these will be directed to the proper entity or authority. 
  
  
  Kind Regards, 
  Member Services

  Customer Answer

  Date: 07/15/2024

   
  Complaint: 21980293
  
  I am rejecting this response because:  Trinity Services is responsible for engaging in a fraudulent  scam transaction with a company that has been identified by the *** as of February 2023.  The contract we signed with Vallarta Gardens is bogus. We identified and contacted the company several times to remediate it without success.  We still have $8262.77 that was re-applied back to the card after multiple disputes with the credit card and Vallarta Gardens, the company that has been complacent in remediation efforts.  Trinity Services manages the accounting as they identified and have now confirmed.  Under the **** and deceptive trade practices, we believe that there has been a breach in integrity by the company and laws may have been broken if they refuse to refund the monies back to this card under these circumstances.  Vallarta Gardens never upheld their part of the promissory agreement to make it a formal and legal binding contract.   So, I insist that the transaction be reversed immediately.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/18/2024

  Dear Customer,

  The ********************** has provided the following response. 

  *************

  Dear Sir/Madam,
  
  We are writing in response to the complaint filed by *************************** as noted in your correspondence dated July 5, 2024. After a thorough review of the complaint and associated details provided by **************, we would like to clarify that Kovay Vacations has no involvement with the entities or transactions mentioned in the complaint.

  
  Kovay Vacations is committed to providing premium vacation services to our clients.Our business operations focus exclusively on the sale and management of legitimate vacation memberships and services. We do not engage in, nor do we facilitate, the sale of timeshares, foreclosed or otherwise, which is the subject of Mr. ****** grievance.

  
  It appears that there has been a misunderstanding linking our services with those of Trinity Resort Services, LLC. Please note that Kovay Vacations operates independently, and any transactions processed through our system pertain solely to the purchase of vacation memberships under our direct purview.

  
  Regarding the charges incurred on Mr. ****** credit cards, these were for the purchase of a vacation membership from Kovay Vacations only. We ensure full transparency and compliance with our contractual obligations during all transactions.

  
  We regret any confusion or inconvenience ************** may have experienced; however,it is imperative to highlight that the issues raised in his complaint do not relate to the services rendered by Kovay Vacations.
  
  We trust this response clarifies the matter. Should you require any further information or documentation to assist with the resolution of this complaint,please do not hesitate to contact us at ************.
  *************

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I trust this letter finds you well. I am writing to formally request the cancellation of my Ultimate Loyalty Program membership, purchased on November 25, 2023. My name is *************************, and my account number is **********. I submitted the cancellation request on November 30, 2023, via email and phone but received no response.I base my cancellation on Article 56 of the Federal Consumer Protection Law, allowing consumers to revoke their consent within five working days from the delivery or signing of the contract, with no responsibility. ************ alleges that this law does not apply to vacation club packages, but Article 56 explicitly covers door-to-door, non-immediate, or indirect selling, as defined by Article 51 of the Federal Consumer Protection Law.Article 51 defines door-to-door, non-immediate, or indirect sales as those offered or conducted outside the supplier's facilities, encompassing the lease of personal property and the rendering of services. Therefore, the assertion that my contract is not covered by the Federal Consumer Protection Law is unfounded.Additionally, the vendor claims that I waived my right to a full refund through a clause in the contract. However, Article 1 of the Federal Consumer Protection Law explicitly prohibits the waiver of its provisions. This law is of public order, cannot be waived, and is intended to promote and protect the rights and culture of consumers.Despite multiple attempts to rectify this issue, the vendor has been unwilling to comply with Mexican law. In light of the evidence provided and the adherence to legal procedures for cancellation, any allegation by the vendor is overridden by the law. As the vendor is not willing to comply with the law and refund my money, the charges associated with this transaction are now considered fraudulent.Enclosed with this letter are relevant documents, including proof of the cancellation request and the applicable articles of the Federal Consumer Protection Law.I kindly request your immediate attention to this matter and the following actions:Cancellation of my Ultimate Loyalty Program membership with a full reimbursement.A written confirmation of the cancellation and the resolution of my account balance.Clarification on the terms and conditions of the membership, including a copy of the contract.An investigation into any non-compliance with consumer protection laws.

  

  Business Response

  Date: 02/12/2024

  Dear Member, 
  
  Trinity Resort Services will be in contact with [SUNSET GROUP] regarding this claim and will forward any new information received. 
  
  Trinity Resort Services is a third-party service provider and does not have the resources/authority to make decisions or provide solutions to any matters that do not include: Reservations, Collections, Accounting, Loans and Maintenance Fees. Any other concerns other than these will be directed to the proper entity or authority. 
  
  
  Kind Regards, 
  Member Services

  

  Business Response

  Date: 02/12/2024

  Dear **************************** has responded to your claim and has concluded that 2 refunds were processed on 2/9/2024. One for $5,565.00 and the second for $567.73 on card ending in 1615, totaling $6,132.73. Your cancellation was processed on 2/8/2024. 

  [SUNSET GROUP] has notified our office that this confirmation was also shared with you directly. If you have any further questions, please reach out to your representative directly. 

  Thank you,

  Member Services

• Initial Complaint

  Date:12/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the vacation package that we have with this company. This all started when we were notified of our win in early ****, which was a vacation to *******. On our arrival, we were shown to our room and subsequently invited to an informational meeting. The first salesperson we interacted with, whom we informed we were not interested in what they were offering. Despite our disinterest, several other salespeople persisted in making us feel like we had no choice but to sign a contract with this company. After enduring over two hours of sales pitches, we were offered what was described to us as an "incredible deal." By this point, we were exhausted and decided to accept the offer, especially as the price had continued to decrease over the duration of the meeting. As part of the package, we were also given tickets to two shows and an additional two days and nights. Regrettably, we have only managed to use the timeshare about four times over the years. Initially, scheduling conflicts made it inconvenient for us to make full use of the timeshare. Over time, our interest in using the timeshare waned. Furthermore, the property, while new and well-maintained when we first visited, did not meet our expectations in terms of the thousands of dollars we have paid into this. In December 2019, we were hit with an unexpected $8200 special assessment fee. This sudden and large financial obligation was never discussed, and overall this entire thing has been a nightmare. Please have someone reach out to me with information on how to cancel this ownership

  

  Business Response

  Date: 12/27/2023

  Dear Member, 
  

  Trinity Resort Services will be in contact with [*******] regarding this claim and will forward any new information received. 

  Trinity Resort Services is a third-party service provider and does not have the resources/authority to make decisions or provide solutions to any matters that do not include: Reservations, Collections, Accounting, Loans and Maintenance Fees. Any other concerns other than these will be directed to the proper entity or authority. 
  
  
  Kind Regards, 
  Member Services

  

  Business Response

  Date: 12/28/2023

  Dear Member,
  
  Your account and claim have been reviewed and there is no record of a special assessment fee of $8,200. You may get in contact with ******* directly to further discuss and to inquire about a possible deed back release.
  
  Contact Email: *********************************
  
  Thank you,
  
  Trinity Resort Services 

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2023, I was informed that my account had been transferred to a collections agency. I realized I had overlooked this bill, so I contacted the collections agency and took care of the payment. I received a letter dated 4/28 from the agency reassuring me that the account was paid in full. This book was for usage of a summer-only every other year timeshare. However, I wasn't sure what months this applied to, so I called the company in mid-July and spoke to a Trinity representative, who indicated that the account was still in collections so they could not help me. I was advised to contact the collections agency. I did so, and their records indicated that they had notified the company back in April but they would resend the information. I called Trinity back and received the same lack of assistance - they kept sending me away to discuss with the collections agency, who kept reassuring me they had done what was being asked. I did this exercise again for the next couple of weeks. The collections agency had notes when I called last week that they had spoken to someone and cleared this up, but Trinity continued to say that they had not received the report. Last week the person I spoke to at Trinity said that would escalate on their end and to call back in a couple days. I waited a bit over a week, and today I once again was told that my account is still in collections. ***** at Trinity indicated there is no escalation process when an account is showing in collections in their system, so I'm not sure whether what I was told last week is accurate. I was not allowed to speak to a manager, and I was told that I should escalate at the collection agency - which I've done more than once, and they tell me it's resolved. I feel like this company is not customer service oriented and is doing nothing to help resolve my issue. I will not do business with them again, and I'll be taking steps to close my account. This week once again

  

  Business Response

  Date: 08/01/2023

  Dear Member, 
  
  Trinity Resort Services is a third-party service provider and does not have the resources/authority to make decisions or provide solutions to any matters that do not include: Reservations, Collections, Accounting, Loans and Maintenance Fees. Any other concerns other than these will be directed to the proper entity or authority. 
  
  Trinity Resort Services will be in contact with the proper collection company regarding this claim and will forward any new information received. 
  
  Kind Regards, 
  Member Services

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20407489
  
  I am rejecting this response because:

   

  It does not give me a timeframe nor a person I can work directly with for resolution. I was told that Trinity would reach out to the collection company on one of my many phone calls,  but my most recent interaction said that was not the case.  Without a person to interface with,  I cannot be sure that my issue is being handled. 
  
  *****************************************************

  

  Business Response

  Date: 08/08/2023

  Dear Member,
  
  We have reviewed your case and concluded the following:
  
  First, We want to offer a sincere apology for the inconvenience and frustration you have experienced. As you may already know,there was a recent transition of servicing companies and during this transition, It appears there was a miscommunication that led to the continued flagging of your account, showing as under collections. Upon conducting a thorough review of your account, We have validated that you have paid the collections agency in full as of April 2023.
  
  We have now updated your account as Paid in Full (PIF) and your account status is now reflected accurately. We want to assure you that we take all concerns seriously, and steps are being taken to rectify this situation.
  
  We apologize once again for any inconvenience caused.
  
  Best regards,
  
  Trinity Resort Services 

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sent an email to ***************************************************** on May 16, 2023 with our cancellation inquiry. They informed us to email ******************************************************************** would be able to help. Well we never received any response and are very disappointed. We sent our first message in May and have been waiting to speak to someone ever since. ***************** **************** - This man played a huge role in our reason for wanting to leave your company. Wed like for you to conduct a formal investigation on him and his peers in sales. Let the record show that we have two other timeshares we are very happy with and use all the time.This particular company has tarnished our trust completely. We asked to speak to someone about how ***************** misrepresented the timeshare deal to us by lying about everything we could benefit from and have been ignored. Ill go ahead and mention our fight will not rest until we receive what is owed back to us and what needs to be done to make this right. Whoever has the authority to cancel and refund our money is who we want to speak with. One of the main reasons we decided to purchase was for the tax write off and rental income. They told us that if we joined ****** marketing, we could rent our timeshare out. We could then claim the properties on our tax form. They even provided us the US tax form **** Schedule ** They said we could write off the advertising cost, flights to the timeshare, closing costs, depreciation etc.Everything they told us was a lie. When we tried to do our taxes our H&R block representative researched it for weeks and told us that we could not write off anything that they told us we could. This totally changes the financial outcome of this deal and puts a strain on my family. The one time we booked we canceled because they were asking us to split up our family in two different rooms at two different resorts. We still have not received a refund for that cancellation even though we canceled within the cancellation period.

  

  Business Response

  Date: 07/31/2023

  Dear Member,
  
  Trinity Resort Services no longer provides customer service to members of **********************. For further information, you may contact Solmar Resorts directly. We apologize for the inconvenience.
  
  It was a pleasure serving you and we wish the very best for you. 
  
  Solmar Resorts Contact:
  Email: *****************************************************
  Phone ************ or ************

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 11 I put a down payment on what I thought was ownership of a unit at ****************. In exchange for partial ownership (8 weeks), **************** would market my unused weeks for a rate of $1240 per week. Now I'm finding out that the marketing group, **************** Incentives (previously Alliance, and before that Arrow), will not market my weeks and I'll never receive any additional monies in exchange for the weeks I purchased. I'm filing this complaint to you because you're the company on the receipt of purchase I received that day. Please don't tell me you're a third party provider and I need to contact someone else. That's what everyone has told me so far. I want my down payment refunded and I want to terminate any responsibility of contract.

  

  Business Response

  Date: 05/02/2023

  Dear Member, 
  
  Trinity Resort Services is a third-party service provider and does not have the resources/authority to make decisions or provide solutions to any matters that do not include: Reservations, Collections, Accounting, Loans and Maintenance Fees. 
  Any other concerns other than these will be directed to the proper entity or authority. 
  
  Trinity Resort Services will be in contact with **************** regarding this claim and will forward any new information received. 

  
  Kind Regards, 
  Member Services