We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Financial Services

InstallmentLoans.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for this loan through this company. First she told me I had to come up with $150 insurance on it. OK I did today she tells me oh you have to come up with $200 more to complete something else else then she tells me I have to come up with $300more to complete it and then she tells me I had to go up with $399 more. No I cant afford that thats why I told her to send me a promissory note and then she tells me oh we have to have $400 moreto continue with it. She lied. Her name is ******** ******. The company is in ********* ******. The phone number that I was calling is in ************* The taxes I had to pay Was from ********. Why would I have to pay taxes in ******** for a company thats in ********* that Im dealing with a company in ************* and I live inthe state of *****. I looked into it. Its a scam. I have been scammed for over $850.00 I would like to get my money back,but because I put it on ******* money card and send it to them, she says that I cant get my money back and I told her I said I will turn yall into the Better Business Bureau and thats exactlywhat Im doing right now because I cannot afford to sue this company to get my money back because it would cost me too much money sue them for $850.00. Then I was told it was gonna cost me $200 to cancel the loan. This loan company has scammed me even though the lady promised it was not a scam it is.

    Customer Answer

    Date: 01/27/2025

    ********* what is your status? The cancellation will be processed today if you have made your decision to cancel the transaction and the loan after which the total amount of $800 will be refunded back to you once the loan is cancelled but to cancel the ongoing transaction you will need to pay the cancellation fee of $200 ********* can either pay the cancellation fee of $200 and take your refund of $800 or you can pay the $300 and take the loan along with a refund of $1050 as the $300 is refundable even if you pay it.Please decide and let me know.

    Customer Answer

    Date: 02/25/2025

    They have emailed me told me that if I wanted to cancel that I had to pay $100. I wont pay $100 for a cancellation.

  • Initial Complaint

    Date:09/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people prey on people that are already in a tight spot. Got approved for 2000 loan Supposed to get in 45 min.That didn't happen the next day Got email and call saying need to pay taxes on loan and it will be refunded with loan paid ****** Money Supposed to be deposited into my account. Never happened I received another call wanting ****** I checked them out online and I believe they are a rip off demanded return of my money and was completely dismissed like I didn't say a word They're still calling. Something should be done about these people.

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    in FEBUARY OF THIS YEAR I WAS LOOKING FORA LOAN AND INSTALLMENT LOANS APPROVED A $2000 LOAN BUT *********** SAID MY CREDIT SCORE WAS TO LOW AND THAT I NEED TO PAY AN INSURANCE FEE OFF $110 WITCH I DID THEN *** GOT BACK ON THE LINE AFTER I TRANSFERD THE $110 AND SAID THAT I WAS ON ABLACL ,LIST AND THAT I NEED TO PAZY A ADDITIONAL $195 TO GET MY NAME OFF THE LIST AND TO BE ABLE TO GET THE LOAN I COUNCILED THE LOAN BECUSE THAT WAS NOT WHAT I AGREED TO DO AND I ASKED FOR MY MONEY BACK THE $110 I TRANFERED OVER AS AN INSURENCE AND ***************** THAT THE MONEY WILL BE BACK ON MY CASH APP IN 10 BUSSINESS DAYS IT BEEN WILL OVER A 10 DAY .

  • Initial Complaint

    Date:01/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for loan was told to make 1st payment made first payment was supposed to get loan in 40 mins never got it

    Customer Answer

    Date: 01/27/2024

    Installment loans tried to force me to take the loan stating if I didnt pay additional money ******************************************************************************************* off the black ball list , installment loans owes me 125 plus 225 .. when I requested a refund I was told it would be a week and it would make my credit score decline 60  

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Installment loans **** **************************** ********* ** ***** phone number **************. These people had to send them $150.00 through a go2bank card purchased at ********** 30 minutes later the call saying funds were on hold, and they needed additional $200.00 to get the funds released. These kinds of people should not be allowed to continue to take advantage of people who are already struggling. The first person I spoke with said his name was *****, and the next person was a woman who said her name was ****. This has been a horrible experience. There has to be something done about people like this.

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is partnered with Experian, their personal loan option. This company decided to take my personal information then send me to a 3rd party company to sign up for their debt handling service. This company should he barred from handling personal information if they are not a lender. They claim to have loan options but they are using deceptive practices to harvest consumer information. Also, this company doesn't have a phone # to contact to resolve disputes. I want any and all inquiries towards my credit removed because they lied about offering lending services.

  • Initial Complaint

    Date:12/08/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent in multiple letters (give a date that is back dated about ***** days) addressing these situations and you ignored my letters. However, I need these laws applied to my report or I will take legal action. 15 U.S code **** (g) validation of debt 15 U.S code ****d harassment and abuse 15 U.S code ****e False or misleading representations 15 U.S code ****f-Unfair practices Under 15 U.S code ****k civil liability

  • Initial Complaint

    Date:10/11/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid them over $1800. Using Cash App at their request. They refuse to refund my money. Instead of me getting cash, I paid them. There is no response since I refuse to pay anymore money. Please help me get my money back..

  • Initial Complaint

    Date:08/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to get loan, on August 16th it was approved if I paid 200 dollars for FDIC insurance. So I did then the 17th they say I got to pay 350 dollars for state department paid it, said money will be transferred in 20 minutes. They call me back and say I had to pay 450 dollars for taxes, so I paid , which I've never had to pay taxes on a unsure loan because it's not income. Now they are wanting another 400 for something else and I've came to my end.

InstallmentLoans.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.