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Business Profile

Eyelash Extensions

Thedevinebeautyllc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is an Eyelash Extensions business in beauty and the owner of this business requires a $25 deposit in order to secure an appointment that is booked. I, *******************************, booked an appointment with this business for June 17th, 2023 at 11:00am and I sent over a deposit of $25 through a Zelle transaction that was meant to go towards my appointment. On the day of my eyelash appointment this business owner I waited outside of the location of my appointment at 11:00am and the lady then cancelled my appointment through Direct Message on Instagram at exactly 11:24am, 24minutes after my appointment. I, *******************************, then proceeded to accept the cancellation and asked for my money of $25 for the deposit of this service to be returned and this business owner by the name of *************************** then refused to refund my money as she cancelled my appointment in the very last minute and I did not get no service by her nor did I reschedule with her for another service and she still has not refunded me my $25 deposit money back for a service that was cancelled 24minutes after my schedules appointment time and I did not receive. The business owner then told me that the money has been spent on supplies for me, which I believe is a false statement because as a business owner all these supplies are on hand with the business owner at all times already, as I am not the only person she had planned to service. I would appreciate it if this business owner can refund my $25 for a service I never received and had cancelled on me 24minutes after my appointment time.

Thedevinebeautyllc is NOT a BBB Accredited Business.

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