Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The show was apparently rescheduled and I never received a notification (even though they claim they notified me, except I have received every email from them BUT that one, convenient) we showed up to the event only to notice the venue was closed and lights were not even on. It was myself, my daughter and a hand full of strangers that were equally confused and never received notification. The date it was postponed too is not a date I will even be in the state and the entertainer himself stated ticket sales were going to be refunded. Through the original selling platform of ticketmaster. While I understand legally boxofficetickets.com can have their own policy and procedures regarding refunds they in some cases can still be required to issue a refund in the event of something like this however they are refusing to do so. When the performer and the original managing seller of the tickets are stating there will be a refund they need to adhere to those policies as well. I have no use for a voucher or the tickets. I have provided documentation. Also they keep calling me ****** because it was my husband's card we used to purchase the tickets

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid for row K We did not receive tickets. After several hours, and multiple phone calls, in which we were repeatedly told, "your tickets are coming", We were offered tickets in a further row, on the condition that we paid the same price, or canceled our order, to the now sold out show, which starts in 2 hours

  Business Response

  Date: 01/02/2025

  Box Office Ticket Sales is a leading resale marketplace that sells tickets to over ******* customers a year. In the rarest of occasions our ticket supplier is unable to deliver the exact seats purchased. In this case our customer did purchase row K and accepted a row L (while the row L is one row back it actually offered a better view of the event than was originally purchased). As a courtesy, we have refunded the customer their service fees they paid for the inconvenience and believe this resolves their matter

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 19th 2024 I went to the website of ************** in ******** Va to purchase tickets to a Christmas play. When i clicked on purchase tickets box office tickets is what came up- I purchased 6. The total was $774. Later that day i received my tickets via email. They looked legit. It was later on Aug. 9th my daughter in law called barter theater to see if I could get a refund or credit on one of the tickets because she was not going to be able to attend. It was then that we found out there were no tickets for the play. I called back to verify this on several times in September the last time being 9/10 when I spoke to ***** ******* Associate Director of sales and service at ************** and she assured me there are no tickets that I have been scammed.

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Giant Notice- Beware. This was a phone call transaction on 09/23 for an Oct 16, 2024 show.They masqueraded as *************** until I tendered my payment. I learned ticket reselling is legal in **, but this company did NOT in any way acknowledge they were a reseller. I ****** searched what I thought was STGpresents box office phone number. I received their number.**************. They acted as if I was at the STGpresents box office. This was a Phone call!They never identified as a reseller. They did not provide documentation saying they are a reseller. I never clicked/acknowledged a "reseller policy". After I tendered payment, I received a sketchy email and text within 2 hours. I called my bank immediately. Cancelled my card. Filed a claim as a Dispute, but pushed back and got it adjusted to fraud. I called the legitimate ticket site and they used the information from the "confirmation email" to confirm there is no record of my name a ticket holder. It was emphasized that resellers can be "legal" they have to declare they are just that. They did NOT. It turns out that there is active legislation to deal with deceptive actors going on in **. I am going to follow through.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 3/29/2024 at 7:53 am ordered 2 tickets to see the JERSEY BOYS ********* at the ******* showroom for July 14 2024 7:00 pm. There was no show the JERSEY BOYS left the ******* a week prior. Received phone numbers to contact the ***** to get a refund, all numbers called and no one answers the phone.

• Initial Complaint

  Date:07/15/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dialed ************************** from ****** search and got boxofficetickets.com instead. Tickets were $189 v the $39 each ($78 total) advertised on the Reds website.

  Customer Answer

  Date: 07/29/2024

  Issue resolved. $$ refunded. Will never use them again.

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was purchasing legit tickets for an ***** Brothers concert for September 14, 2024 at GasSouth Arena. After purchasing "tickets" I checked receipt and order later and saw that there were not actual tickets purchased and that I would get them one day before concert. I wanted to have the tickets secured the day of purchase. This was misleading and I'm requesting a refund and also wanting to report that this business is not transparent in their dealings with customers.

  Business Response

  Date: 04/22/2024

  ********** Ticket Sales is a leading resale provider of event tickets. The checkout process is the same for every customer including this one. This customer must agree to the delivery time frame set by the seller of these tickets prior to authorizing their purchase. The resale ticket industry does not work as this customer desires, tickets are generally transferred closer to the event date as is the case here. There is nothing else this customer needs to do other than to sit back, relax and enjoy there event this fall

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misrepresented themselves. They are not legit . I purchase the tickets. I went on to my Ticketmaster app and there were no tickets . I looked up my transaction. It was still pending with Discover credit card. Discover told me to contact the ticket company and request a credit. Since I had just made this transaction there were no telephone numbers. Discover tried to find them for me. They couldn't find one. I finally found after calling several places someone to talk to from that ticket company they will not work with me. They will not refund it.. I went into the email that they sent me at that time. They told me my tickets would not be available until the day before. That is unacceptable. They have my money. I should have my tickets. I expect a refund, when I called . They will not give me one.

  Customer Answer

  Date: 02/14/2024

  The order # ********-$637.13.

  The response from them is no refunds. Well I can deal with that IF I have the tickets. However they will not give them to me until the night before. Unacceptable! Some complaints listed here say they never received in time ! I should not pay for tickets 5 months in advance. Ticket master sends immediately once paid . After I paid I was notified that I won't receive tickets until day before 

  Thank you, **********************;

  Business Response

  Date: 02/29/2024

  Thank you for contacting ********** Ticket Sales. We request that this complaint be closed immediately because the complaint has zero merit. At the time of purchase this customer agreed to a delivery time frame at the time of checkout which was that tickets would be available no later than 48 hours prior to the event. See attached. This customers event is not until July and that is when tickets will be transferred. 
  

  Secondly, we sell tickets to over ***** customer a month so we know what we're doing when it comes to ticket delivery. We're not new at this nor is a handful of complaints a reflection of the size and volume of our enterprise operation. 

  Lastly, this customer is committing FINANCIAL FRAUD. Yes, this customer has committed fraud by filing a false dispute with their credit card provider. Until this dispute is dropped we will have no further conversations with this individual. Please note that all communications with the customer are archived including where we can see the customer has accessed their transfer url from which will be provided to their credit card company, see here: 
  
  Transfer Url accessed from [69.115.125.27] *******************

  This complaint is meritless and demand it be closed immediately

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets in May **** #******** For $527.95.Event was in October.I purchased insurance that was suggested.In the mean time I have a legal proceeding that has prevented me from being able to attend.I contacted the company.Apparently they use a third party for the insurance and do not support any claim.When I try to file a claim for insurance there is a run around.After submitting all documentation to them they will not refund the CC used to purchase the tickets. They will not support any claim over $273 dollars.In addition they will take several weeks to review claim at which point if they deny the claim I can not sell the tickets.This is wrong.They suggested the insurance and should refund my money.

  Business Response

  Date: 09/27/2023

  ********** Ticket Sales is a resale marketplace. At the time of checkout all customers including this one must agree to our industry standard website terms and conditions which clearly state that all sales are final and that there are no refunds, exchanges or cancellation. While this customer purchased insurance for their purchase, they didn't however clearly read the coverage terms. while we're sympathetic to this customers recent divorce proceedings, simply stated this is not a covered item with the insurance protection they selected. we've attached the policy information. As such, no refund will be provided to the customer and consider the matter closed.

• Initial Complaint

  Date:05/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for *********************** on 11/1 for the ****** show on 5/19 for ~$3425. The company said we would receive them by 5/18 at the latest. We repeatedly texted (no phone numbers to call( on 5/19 and finally received a new set within an hour of the start of the show, which was too late to attend the concert given where we were traveling from. When we realized they were having issues, we repeatedly asked that they just refund them if they couldnt immediately transfer them but they refused. The result was that we paid an exhorbitant amount of money and no one used the tickets. I think this company is violating principles of consumer protection and should be held accountable. Note that the second image was after 4:00 ET on the night of the show when we still hadnt received the tickets. Best, ***************************

  Business Response

  Date: 06/20/2023

  ********** Ticket Sales relies on a vast network of ticket suppliers to deliver tickets for customer purchases. We deliver tickets to over ******* customers a year. We've reviewed the complaint filed by our customer and while tickets were transferred to the customer  the day of the event, our ticket supplier has issued a full refund which will be available back on the customers credit card in 3 to 5 business days. We believe this matter is closed now.

  Customer Answer

  Date: 06/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Thank you so much!
  
  Sincerely,
  
  ***************************