Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When the salesman put the charge case on my phone he damaged my charging port

  Business Response

  Date: 07/02/2025

  Were truly sorry to hear about the issue you experienced with your charging port. Please accept our sincere apologies for any inconvenience this has caused.
  Our goal is to make things right and ensure your satisfaction. We kindly encourage you to contact our *************************** at ************************ Our team will be more than happy to assist you with the appropriate steps to resolve this matter promptly.
  Thank you for bringing this to our attention, and we appreciate your patience and understanding.
  Best regards,

  Business Response

  Date: 07/02/2025

  Were truly sorry to hear about the issue you experienced with your charging port. Please accept our sincere apologies for any inconvenience this has caused.
  Our goal is to make things right and ensure your satisfaction. We kindly encourage you to contact our *************************** at ************************ Our team will be more than happy to assist you with the appropriate steps to resolve this matter promptly.
  Thank you for bringing this to our attention, and we appreciate your patience and understanding.
  Best regards,

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23535614
  
  I am rejecting this response because:
  My iPhone was damaged
  Sincerely,
  
  ***** ******

  Business Response

  Date: 07/10/2025

  Were truly sorry to hear about the issue you experienced with your charging port. Please accept our sincere apologies for any inconvenience this has caused., Our goal is to make things right and ensure your satisfaction. We kindly encourage you to contact our *************************** at ************************ Our team will be more than happy to assist you with the appropriate steps to resolve this matter promptly., Thank you for bringing this to our attention, and we appreciate your patience and understanding. Best regards

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please STAY far away from Coltan Electronics. This is a SCAM that provided us nothing, but was charged over $7000.00 for electronics that were never intended to be sent to my fiance. **** sent a letter to us stating its a false tracking number. He was given 2 different tracking numbers. He even tried cancelling the order in a few days, way before the cancelation date which they stated to the ************** (I never received, but they did) they never received the call for the cancelation. I have the text message saved and the response, but they denied it from the **************. They will deny any refund on any of their merchandise. THIS IS A SCAM

  Business Response

  Date: 08/12/2024

  Dear client,
  Thank you for bringing this matter to our attention. We sincerely apologize for the distress and frustration this situation has caused you.
  We take accusations like these very seriously and are committed to resolving this issue. We are here to assist you and ensure that this situation is resolved fairly and transparently. Please rest assured that we will look into this matter immediately and work towards a resolution.
  We appreciate your cooperation and understanding as we address your concerns.
  Best regards,

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22118232
  
  I am rejecting this response because:
  This company has never reached out nor has tried to find the tracking number that I provided that is false.  I also uploaded a picture of a cancellation Date of May 29 they claim they never received a cancellation. ****** did respond and I told her it was canceled.  We have still not received a refund from Colton *********************  I truly believe they dont care.  I will say do not order anything from this company, Colton *********************  I can tell you many reviews They have many complaints of returns, refunds and quality they sell.  I have contacted an Investigation Service.

  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/28/2024

  We truly regret to hear about the negative experience you have had, and I want to assure you that we take all feedback seriously. My sincerest apologies for any frustration this situation may have caused you.
  We value your business and your satisfaction is important to us. Please rest assured that your concerns have been escalated to the appropriate team for immediate attention. If there are any updates or additional steps that need to be taken, To ensure that your issue is addressed promptly and thoroughly, I kindly encourage you to contact our customer service team. They are available at ************ or via email at *********************************** Our team will be more than happy to review the details of your situation and provide you with the best possible assistance.
  
  Thank you for your patience and for giving us the opportunity to make things right.
  
  

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coltan Electronics is scamming people. Selling overpriced poor quality products and straight out lying just to make a sale. They refuse to answer their phone. They won't respond and don't display that all sales are final. That's entrapment. The only way to see the return policy is on the receipt! Well at that point it's too late. The headphones and charger didn't work. The go-cart that they sold us as 'adult' size was really for children with a maximum allowed weight of 100lbs.I'm not able to attach all the ****** Reviews because the file is too large. If possible, please send an email address so that I can forward all the documents. The site will not let me upload any documents.We would like to return the items for a full refund including return shipping costs.

  Business Response

  Date: 04/30/2024

  We extend our sincere gratitude for bringing this matter to our attention. We deeply regret the inconvenience you have encountered and wish to express our genuine apologies. Your feedback holds significant importance to us, and we are fully dedicated to rectifying the situation promptly.
  Should you encounter any further issues or have additional inquiries, we encourage you to reach out to our esteemed **************** team. You may contact us at ************ or via email at *********************************** Rest assured, our dedicated team stands ready to assist you with any concerns you may encounter now or in the future.
  Once again, we express our appreciation for your feedback and the opportunity to address your concerns.
  

  Best regards,

  Coltan Electronics

  Customer Answer

  Date: 05/14/2024

  These people are dishonest , they never replied to me by voice always text , they were told several way not to ship , they did anyway , they lie ******************* is probably a made up  name along with ****** his customer service rep ***** send pictures of a All Sales Final sign , it could be anywhere but not at store I was in , they lie  there whole thing is a scam , they are up and down the *************** I n several hotels MGM , ***************** , Mirage they are all scam artists , give you 10 .20 headphones  whatever they have to to make a sale its all junk . The headphones didn't work on the plane , the chargers didn't charge , even the pens they threw in are no good all JUNK , The go cart they said was adult is a barefaced lie , even a teenager can't get in that thing they lie . instead of talking to me to resolve they only reply by text or email , shady with the same line how they want to help me resolve the problem .all sales final is a scam , they show me a picture of a sign they claim is in there store but the picture I took that day has no sign and the background items are different , then they tell me the go cart is a gift   then why charge me if it is a gift ? the phone number they leave is NEVER answered , 

  call me Dan  ************ 

  Business Response

  Date: 05/15/2024

  Thank you for reaching out and providing your feedback regarding the ongoing issuer. We deeply apologize for any inconvenience or frustration this situation has caused you.
  
  Please know that your satisfaction is our top priority, and we are committed to rectifying the situation promptly.
  
  To address your concerns and provide you with the assistance you deserve, we encourage you to connect directly with our customer service team. They are equipped to swiftly handle your inquiry, discuss available options, and work towards a satisfactory resolution.
  
  Your feedback is invaluable to us, and we truly appreciate you taking the time to share your experience. Rest assured, we are actively reviewing our processes to ensure better communication and service delivery moving forward.
  
  Once again, we apologize for any inconvenience caused and assure you that we are dedicated to resolving this matter to your satisfaction. Please do not hesitate to contact our customer service team at your earliest convenience, and they will be more than happy to assist you.
  
  Thank you for your understanding and patience.
  
  Warm regards,

  Customer Answer

  Date: 05/15/2024

  the BBB is only a good for honest business , the scoundrels just ignore any complaints from the BBB as they have no authority to do anything , 

  thanks for your time 

  Al Wenning 

  Customer Answer

  Date: 05/15/2024

  I would like to see the response from Coltan Electronics .... I bet it is the same response that I got  basically they claim there is a sign in their store that states All Sales Final , I have a picture of the store I was in (Mirage) and no sign is in that store , they send me a picture of a counter with a sign that says All sales Final only the counter in not same color as the Mirage store, the background is different ,they refuse to answer the phone it goes to voicemail all the time , they only text back , they lie, even the pens they throw in don't work  haha , they text back using Coltan Electronics one time and the next its Alpha Electronics ,   they keep replying the same all the time they want to resolve by exchange , no refund , they are scam artists , up & down the strip in several hotels with the same MO , give ,throw in as much free junk, buy one get one ,  to get you to buy ,they prey on visitors and tourists to **************; knowing that they will not be able to return anything ,most people are gone in a week ,  told them within 3 hrs to cancel all orders,only they don't return calls , ship anyway , *********** don't need you to sign they just drop at your door, you don't get opportunity to refuse , I personally seen Coltan Electronics in 4 hotels Mirage , ********, MGM , ***************** , all with the same pitch , throw In as many Junk Alpha headphones (the price says $499 and their gonna give you as many as you want ? )as it takes to make you think your getting deal if that don't work then into buy one get one all the salesmen the same pitch....... this company is a scam , with the junk they sell    

  again I would like to see the reply 

• Initial Complaint

  Date:11/30/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sept. of 2023. I purchased 5 pairs of headsets for Christmas for my Grandkids. The products and more came as expected. However two of the headset boxes were crushed. I called Colton ********************** and they said Id need to contact the store where I bought the headsets. I am unable to reach any one except the same number that told me to call somewhere else. I am very upset with this company and would not recommend anyone buy anything from them. They are overpriced and do not stand behind their products.

  Business Response

  Date: 12/05/2023

   

  Dear ****,

  
  We sincerely understand that you are experiencing issues with your purchase, and we want to do everything possible to assist you in resolving this matter. We know you have been in contact communication with our **************************** and you were able to make the exchange in our Store. We are glad we were able to help you in solving this inconvenience. 

  
  If there is anything else we can do to assist you further, please do not hesitate to contact us at ************** or through e-mail at  **********************************. 

  
  Sincerely,
  

  
  

  Customer Answer

  Date: 12/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While on vacation I purchased two items from Coltan: a set of headphones and a dog shaped blue tooth speaker. It was shipped to me. The headphones didnt work, so after much texting I agreed to ship them back in order to get a different pair. I had to spend $16.86 to ship them. That was 9/7/23. Tues 10/17/23 the cable that connects the speaker to the electric plug broke. I contacted them again. More tests. First I had to ship it back and pay a $30 restock charge. Then I could send it back and not pay restock and then back to paying restock and not sending it back. If it hadnt happened to the headphones I would have done it. They told me the item was perfect implying I did something. I dont know how to attach all the texts. Every time I looked at something the prices changed. I was razzle dazzled. My fault. But to get more money out of me seems outrageous. I found the dog selling on two cites for about $35.00. Considering their cost to profit, Coltan is essentially asking me to pay retail price again. Its a matter of principle. Im not sure but they seem to be taking advantage of consumers changing prices and not having any price on the items they sell. I will try to attach a photo of my receipt. I dont think expensive things should break after 6 weeks.

  Business Response

  Date: 10/25/2023

  Dear ************,
  
  We sincerely understand that you are experiencing issues with your purchase, and we want to do everything in our power to assist you and resolve this matter.
   
  We have the information that you have been in communication with our customer service team since 10/17/2023 and they are currently providing the necessary support.
  
  We would like to clarify that according to our store policy, we do not offer refunds; however, we do provide the option for exchanges within 14 days of purchase " as stated in our receipts".
   
  If there is anything else we can do to assist you further, please do not hesitate to contact us at ************** or through e-mail at **********************************. 
  
  We are dedicated to resolving your issue and ensuring your satisfaction.
  
  Thank you for your patience and understanding.
  
  Best Regards,
  Coltan Electronics
  

  Customer Answer

  Date: 10/26/2023

   
  Complaint: 20774566
  
  I am rejecting this response because:
  
   They are offering the same $30 charge that they have offered before. I should not have to pay any more than I already did. This is two out of two of my purchase that needed replacing. 
  There was no where on the receipt I have that says I have to pay a restocking fee, or what they are now calling a handling and shipping fee. 

  I looked at the other complaints made and this is another way they rip off customers  

  if they send me a replacement with no charge or Ill just write a terrible review on your site  

  I doubt that they care because idiots like me are out of town and not thinking  

  Im quite sure that for everyone of us who complained there are 30 more people who didnt bother  

  do you have any idea who to contact at **********?  I tried emailing but dont know if it was the right department and got no response  

  Sincerely,
  
  *******************

  Business Response

  Date: 10/26/2023

  Dear ************,

  
  We sincerely understand the frustration you have experienced, and we want to assure you that we are fully committed to resolving your issue in the best possible way. After carefully reviewing your case we are pleased to inform you that we will be making an exception and waiving the $30.00 fee for you. 

  Additionally, we will be sending you a replacement as soon as possible and this will be shipped via **** and will be receiving the tracking information by tomorrow.

  If there is anything else we can do to assist you further, please do not hesitate to contact us at ************** or through e-mail at  *********************************** We are dedicated to resolving your issue and ensuring your satisfaction.
  
  Sincerely,

  Customer Service 

  Coltan Electronics

  Customer Answer

  Date: 10/31/2023

  I received the new speaker. Im having trouble getting it to connect. I had difficulty with the first as well. The directions on the box are hard to grasp. 
  I no longer care. They sent it to me and Im done. 
  thank you for solving this issue. 

  Customer Answer

  Date: 11/02/2023

  Thank you for your help. Im satisfied with the result. 
  I still wish there were a way to warn people about their shoddy merchandise and overpricing. 
  

  again, thank you,

   

  sincerely, *******************

  Customer Answer

  Date: 11/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Consumer

  Most Recent Message

  Date Sent: 11/2/2023 5:32:28 AM
  

  Thank you for your help. Im satisfied with the result. 
  I still wish there were a way to warn people about their shoddy merchandise and overpricing. 
  

  again, thank you,

  
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/02/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a medical massage chair from Coltan Electronics Mirage on 3/27/2023 for $8,670.51 with verbal and written contingency agreement that I could go home to *********, ** by 3/31/2023 and measure for fit before the sale would go through. If the measurements didn't work for my home, I was to receive full refund, I just needed to let them know by 3/31/2023. After arriving home, I notified Coltan Mirage salesperson, store manager and customer service on 3/30/2023 in writing that the chair would not fit into my home. I cancelled the purchase per the contingency agreement, but Coltan Mirage has refused to honor that contingency agreement to refund my money. The Coltan Mirage Store Manager was fully aware of the contingency agreement. I was not advised by the Coltan salesperson or store manager that their store policy of no refunds would apply to my contingent order, or that the contingency agreement the salesperson sold me on would not be honored. Coltan Electronics Mirage has declined to honor their contingency agreement and refund my $8,670.51.

  Business Response

  Date: 08/04/2023

  Dear  **************,
  
  We understand that you are experiencing issues with your purchase, and we want to do everything possible to assist you in resolving this matter. We would like to clarify that according to our store policy, we do not offer refunds; however, we do provide the option for exchanges within 14 days of purchase. Rest assured, we are committed to ensuring your satisfaction.

  
  To facilitate the exchange process, our dedicated customer service department. Please don't hesitate to reach out to us directly via email at ********************************** or by phone at **************. Our team is here to help and will guide you through the necessary steps.

  
  Once again, we apologize for any inconvenience and thank you for bringing this to our attention. Your satisfaction is of utmost importance to us, and we are determined to make things right.
  Looking forward to resolving this matter to your satisfaction.
  
  
  Sincerely.
  Coltan Electronics 
  

  
  

  Customer Answer

  Date: 08/17/2023

  Coltan Electronics Mirage has refunded my money in full.  Thank you for your assistance.  ********************* 8/17/2023

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9, 2023 I purchased a phone case charger for my cell phone for $125.00 (Invoice #*****). Product #******* Galaxy S20- Plus charger case. Before leaving Las Vegas on June 12, I tried to return the charger because it didn't charge my phone correctly and it didn't hold a charge after being plugged in overnight. The representative said that the case was for a Galaxy 20+ and my phone is a Galaxy S20 FE 5G. The representative said that they could not process a return as there was no manager on duty. I was instructed to call the phone number on the receipt ************ and reference the sales rep **** and Aviv who are listed on the receipt. I have called them three times and have left a voice mail each time with the above information. No one has responded.

  Business Response

  Date: 06/29/2023

  Dear Ms. *************** sincerely understand the frustration you have experienced, and we want to assure you that we are fully committed to resolving your issue in the best possible way. 
  We understand that you have been in touch with our customer service department since  06/20/2023 and they are currently helping you with processing the exchange for you. Our team is committed to resolving this matter promptly and ensuring your satisfaction.

   We value your feedback and appreciate your patience throughout this process.

  Please be assured that we are dedicated to providing exceptional customer service and will do everything within our power to rectify the situation.
  Once again, we apologize for any inconvenience this may have caused. We greatly appreciate your understanding and look forward to resolving this matter to your satisfaction.
  
  
  Best regards,
  
  Coltan Electronics
  
  ...

• Initial Complaint

  Date:05/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While visiting ********* for a work conference, a charge was made at Coltan Electronics assumingly by the representative after being told that no transactions were to be made on my business cards by any of my employees. Upon leaving, one card had completely disappeared and has been used for two months in ********* and a charge of $433.55 was made with nothing to show for it. We arrived in ***** with a stolen identity and had JUST received replacement cards, and now we are several thousand dollars in debt due to charges that were not made by our company. If the products had been quality and representing what was being advertise, I would have agreed to the purchases of BOGO electronic suitcases and 4 free headphones- That in itself sounded like a scam- RED FLAGS. We are working with AMEX for fraud on the stolen card, but this specific charge was not authorized and I do not blame AMEX and expect Coltan Electronics to refund this unauthorized charge made by them in the amount of $433.55.

  Business Response

  Date: 05/23/2023

  Dear Customer,

  We sincerely understand the frustration you have experienced, and we want to assure you that we are fully committed to resolving your issue in the best possible way. Our standard procedure mandates that all customers present their cards and IDs during the payment process.

  We emphasize this to ensure the security and legitimacy of our transactions. In the case you mentioned, our procedure was diligently followed, and we even have a signature on our system approving the transactions. It is important to note that we cannot proceed with a transaction without the customer's authorization.
  
  If there is anything else we can do to assist you further, please do not hesitate to contact us at ************** or through *********************************** We are dedicated to resolving your issue and ensuring your satisfaction.
  
  Thank you for your patience and understanding throughout this process. For your reference, we have attached a picture of the transaction with the customer's signature.
  
  Best regards,

  Coltan Electronics
  

  
  

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in a carry on motorized luggage. While thinking about the luggage the sales person showed me Bluetooth headphones. They told me they would give me 5 for the price of 4. As we discussed the price for the headphones the sales person went ahead and ran my credit card for the headphones. Then the store manage told me that they would give me all five headphones for free if I purchased the demo motorized luggage. Which I agreed to, BUT the sales person DID NOT cancel the charge for the headphones, so I now have a $623.23 unauthorized charge. I have contacted the stores customer service 3/14), they promised they would respond within 24 hours which did not happens.

  Business Response

  Date: 03/20/2023

  Dear ****************,

  We apologize for the negative experience you had with your purchase at our store and appreciate your feedback. Your feedback is valuable to us and we take it seriously. We will use it to improve our service. Regarding the charge, please note that our sales representatives cannot process any credit card charge without the customer's authorization and a signature. We do not offer refunds, but we do allow exchanges within 14 days of purchase. We understand your concern and would like to assist you with this matter. Please contact our *************************** at ********************************** or call us at **************. We are committed to ensuring our customers are satisfied with their purchases and are happy to work with you to resolve this issue.

  Thank you,

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19624217
  
  I am rejecting this response because: As noted  the manager of the store told me that head phones would be free not $623.  
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/27/2023

  Dear ****************,

  Thank you for bringing this to our attention. We are sorry to hear that you had a negative experience with your recent purchase at our store, and we appreciate your feedback. We take your concerns seriously, and we are committed to working with you to find a satisfactory resolution. Please, note that our sales representatives on-site cannot process any credit card charges without the customer's explicit authorization and signature. We would like to assure you that our *************************** has been in constant communication with you regarding this issue. We appreciate your patience and understanding as we work to resolve this matter to your satisfaction. As a reminder, we do not offer refunds, but we do allow exchanges within 14 days of purchase. If you would like to exchange the headphones or resolve this issue in any other way, please do not hesitate to contact us at ********************************** or call us at **************. Our team is committed to ensuring our customers are satisfied with their purchases, and we will do our best to work with you to resolve this matter.

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19624217
  
  I am rejecting this response because: I was told by  the manager of the store that I would not be charged for headphones (my girlfriend also heard the offer). I assumed that the charge for the headphones would be canceled. The sales clerk did NOT give me receipt for the headphones, in fact she pretended the the receipt printer was not working. I did not find out until returning to Calif that the headphone charge ($623.23) was put through). Clear to me that the manager took advantaged of a out-of-****** to pull off a scam for $623.23. 
  
  I have repeatedly reached out to the business with no look resolving the issue. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/30/2023

   

  We appreciate you bringing this matter to our attention and would like to apologize for any negative experience you may have had with your recent purchase at our store. We value your feedback and take all concerns seriously, and we are committed to working with you to find a satisfactory resolution.
  
  Please note that our sales representatives on-site cannot process any credit card charges without the explicit authorization and signature of the customer. Rest assured, our *************************** has been in constant communication with you and is dedicated to facilitating an exchange of the product you have requested. Our team is committed to providing the highest level of customer service possible and ensuring that you are completely satisfied with your purchase.
  
  We appreciate your patience and understanding as we work towards resolving this matter to your satisfaction. As a reminder, we do not offer refunds, but we do allow exchanges within 14 days of purchase. Please do not hesitate to contact us at ********************************** or call us at ************** if you would like to explore exchange options or discuss any other potential solutions.
  
  Once again, we apologize for any inconvenience and remain committed to ensuring our customers are fully satisfied with their purchases.

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: Friday, January 20, 2023 2:04 PM Paid: $596.09 Ordered TWO ****** Bulldog speakers, to be shipped to my house. One black standing Frenchie and one brown w/black mask standing Frenchie (picture included). Only received ONE speaker (pictures included). Business is saying I can have a different product than I ordered shipped to me. Is refusing to cancel order for product that I didn't receive and refusing to refund me. Invoice #***** I want a refund back to my credit card or a check would be acceptable for half of what I paid or at least $298.05. I even said I would ship everything back for a full refund.

  Business Response

  Date: 02/21/2023

  Dear ******,
  
  We are sorry you feel this way and deeply apologize for your negative experience related to your purchase at our store. We take feedback very seriously, and we really appreciate the feedback you are providing to us, it is very valuable, and we will make sure we improve our service. As stated in our receipts we do not offer refunds, only exchanges within 14 days of purchase. However, we would like to help you with this matter. We are more than happy to assist you to process an exchange of the items. Please feel free to reach out to our *************************** at **********************************************************.  Or call us at ****************. We are glad to work with our customers to make sure they are satisfied.

  Thank you,

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19399363
  
  I am rejecting this response because: I did not receive the product I ordered, products are NOT the same and poor quality. They are not offering any solution. I e-mailed them to cancel the 2nd speaker on 2/10/2023. I said I no longer wanted the 2nd product after not receiving it for over 3 weeks. On 2/14/2023 they said they were shipping the 2nd product. At that point they should have refunded half of my money.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/27/2023

  Dear ******,
  
  We apologize for any inconvenience caused by the issue you experienced with your recent purchase. We want you to know that we take your feedback seriously and are committed to finding the best possible solution. Our *************************** has been in communication with you, but unfortunately, we have not received a response to our last email. We encourage you to continue to reach out to us at ********************************** or call us at ****************. Our team is dedicated to working with you to find a solution that meets your needs and ensures your complete satisfaction.
  We appreciate your patience and understanding and hope to restore your confidence in our store.

  Sincerely,

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19399363
  
  I am rejecting this response because: they sent the exact same response as before which is to contact them which I already have. If they had attempted to resolved the issue in the first place, I wouldn't have had to file a complaint. They are not taking this seriously. Clearly they are not willing to do the right thing and have poor business ethic and horrible customer service. They will continue to scam people out of money. I don't know what else to do besides report the charge as fraudulent to my bank. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/30/2023

  
  Dear ******,
  
  We understand how frustrating it can be to experience an issue with a recent purchase and we want you to know that we are truly sorry for any inconvenience this may have caused you. We apologize for the delay in getting back to you, and we want you to know that we are committed to finding the best possible solution to your problem.
  
  Our team at the *************************** has been trying to reach out to you, but we have not received a response to our last email sent to you on 02/15/2023. We genuinely want to assist you and are eager to hear from you, so please don't hesitate to get in touch with us at ********************************** or call us at ***************.
  
  Your feedback is valuable to us, and we want you to know that we take it seriously. We appreciate your patience and understanding throughout this process, and we are dedicated to working with you to find a solution that meets your needs and ensures your complete satisfaction.
  
  Thank you for giving us the opportunity to address your concerns, and we hope to restore your confidence in our store. Please let us know how we can be of further assistance.

   

  Sincerely,